Southwest Airlines Community

Here we are in 2024 and still having this issue. I use yahoo and get emails like the confirmation for creating this account. But won't get any confirmation emails. The SW help person I spoke with before said it was an issue with Yahoo and had me switch to gmail. But then when they merged two different rapid rewards accounts, it moved it back to Yahoo and now I'm back to not getting emails. Yes - I could swap it to gmail again but I'd prefer to keep all my flight info at one email address. ... View more

Recently, I was told that the pet may also "preboard" if the owner declares that their pet also has a disability.   ... View more

I suspect access to the larger "hubs" is less disrupted. ... View more

* SWA *  please get some consistency to this process   In the last 3 days I have got notifications (4) different ways, none of them consistent, nor appropriate to give adequate information to accept the change.   1) Email (usually best and most thorough), with old and new itinerary and chance to rebook as needed to meet my schedule   2) Email with NO itinerary, no dates (not acceptable, since I usually have 20-30 flight booked))   3) Personal call (Never acceptable, as we all have other things going on + we seldom will have our itinerary off the top of our head, nor able to make decisions without seeing full schedule of options, and reviewing with out personal obligations.   4) Txt that says locator number xxx has been changed.  research that locator and find No email (?)  (don't know original schedule, must go back and re-create it.)   SWA has 'Room for Improvement" in determining ONE comprehensive and consistent way to communicate your changes,   Much appreciated.   ... View more

Any updates to these tool schedules?  Getaway and Route Map?   I want to plan trips to Latin America or the Caribbean, but I have spent hours guessing, does SW fly to Grand Cayman Island, is it seasonal, do I have to fly across the country first to get a connection.  I have that same question for all of your other destinations.       This tool is such a necessity.  Help us be the frequent flyers/customers you want us to be.     ... View more

Why not program your computers to behave in an adult manner? My first experience getting cancelled was having a round trip to Newark NJ and finding I might need to return home from Albany. I booked Albany to San Diego. Overnight SWA cancelled my round trip to Newark which of course could have meant I would lose my transportation to the east coast as well as my return.   Most adult response and certainly doable - warn your customer as they attempt to double book. Allow some time for cancelling the unneeded res in case, as was my case I needed to know I could get the return from Albany before I gave up my seat on the return from Newark.   Second adult response - send a daytime email AND text message warning that one of the res needs to be cancelled within x hours. Seems pretty fair to the airline and the passenger(s).   SWA's choice - randomly cancel at midnight and good luck.   In the context of refusing to cancel MAX-8 flights until the compromised FAA was commanded by the President, I have very little faith in SWA's safety concerns.   Didn't use to be this way.   Not only hurts passengers - it's an insult to the amazing rank and file at SWA who made it a superior airline for so many years. ... View more

@nutsoverSWA   I agree with your comments. I used to have a emails from SWA shortly before my trip. But nowaday, I goes on another airlines. That is about it. ... View more

While in Singapore I end up having USA based friends log in and access my account, or I take a day trip to Malaysia so I can access SWA.com.   Really a joke, even my VPN from Singapore does not allow me onto SWA.   But... if I buy WiFi on my inbound international flight, I can access SWA and do my check-ins while on 16 hr flight to USA.   Really, can't they fix this?  I have to change 11 SWA flights while I have no access to SWA. Calling is not a great option, (also expensive) as you can't see / plan;  not knowing the schedule and routing options.  ... View more

Sorry to hear that @nutsoverSWA you have had a bad run in the luggage department.   The gate agent won't re-issue a boarding pass, but they will probably check your identification if you are allowed to deplane.   You can get up and use the plane restroom during the break after the through passengers are counted. And I'd encourage you to bring a snack from the origination airport for later. ... View more