1451
Posts
Loves Given
1452
Loves Received
180
Solutions
@SusanG,
If you're using an iOS device, try following these steps:
1) Go to settings
2) Click "WiFi"
3) Click the blue "i" to the right of the Southwest WiFi
4) Click "Forget this Network"
That should take care of the problem, but let us know if it doesn't.
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03-22-2019
03:28 PM
03-22-2019
03:28 PM
@Arzhayev you can find more information about that here: Former Employee W2 Form Information
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03-19-2019
05:51 PM
03-19-2019
05:51 PM
@Seversos1 on behalf of Southwest Airlines, I'm so sorry your Spring Break plans were compromised. We doing our best to operate our schedule with as little negative impact as possible to our Customers, but the reduction in our fleet has resulted in delays and cancellations. I know we can't give you back the trip you had planned with your family, but I hope this unusual situation and these unusual circumstances will not overshadow the good Customer Service experiences you've had with us in the past. It is our sincere hope that we'll be able to be able to serve you again in the future and provide better travel memories.
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03-15-2019
12:56 PM
03-15-2019
12:56 PM
@lrnmnx2 @Seversos1 I'm sorry - we're aware that the callback option is experiencing some technical difficulties, and we're working to get it resolved. In the meantime, Twitter is a great option for reaching out to us @Southwestair.
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@tri650,
I'm truly sorry for the frustration and inconvenience. I know my apology doesn't change your situation, but I want you to know that we see and hear your concerns. We have all hands on deck in our Customer Support and Service and Customer Relations Departments, and we are committed to working with each Customer who desires to speak to us.
The Southwest Airlines Community is a peer-to-peer discussion forum, so we do not have the tools here to address individual Customer Service issues, but you are welcome to share your thoughts and experiences here. It is my sincere hope that this one-off situation will not deter you from flying with us in the future, as I am confident we are capable of providing the Customer Service and travel experiences you expect from us.
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03-14-2019
05:47 PM
03-14-2019
05:47 PM
@AngelRodriguez,
You can find the information you're looking for here: Former Employee W2 Form Information
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@Pennypoo81 @JENNIFERSHELL83 the 737-800 is not the same aircraft as the 737 MAX 8. You can find more information here.
For a list of answers to some of the frequently asked questions about the 737 MAX 8, visit this post.
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Southwest's Chairman of the Board and CEO Gary Kelly addresses the FAA's order for U.S. airlines to temporarily ground the Boeing 737 MAX aircraft series.
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03-13-2019
02:32 PM
03-13-2019
02:32 PM
Moderator here!
While we don't have a way of recovering your birthday videos, you can be sure that we'll send along another treat for your next birthday so you can continue to share the LUV!
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@PE7
Your post was removed because it violated our Community Guidelines. Specifically, the first one:
Be respectful and courteous.
We want you, and all Members, to feel comfortable sharing thoughts and ideas. We ask that you follow the Golden Rule and treat other Community Members the way you would like to be treated. Keep your tone positive and your comments constructive.
A quick scan of the conversations happening across the Community will confirm that we do not censor content simply because we do not like it. We welcome your thoughts and opinions so long as they are shared in a way that is constructive and condusive to respectful dialogue.
As @TheMiddleSeat shared, this is a peer-to-peer discussion forum, with a group of well-traveled experts standing by to respond to questions. If you have a Customer Service issue that you would like to speak with a Southwest Customer Representative about, please refer to this article.
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Moderator here. Thank you for bringing your perspectives to the Southwest Community and helping us maintain a respectful tone around this topic. As several of our Community Champions have noted, this is a peer-to-peer discussion forum. Our primary purpose here is to host conversations and share travel knowledge.
We are fielding some questions from Customers asking if their flight will be operated by the Boeing 737 MAX 8, and our Customer Relations Team is responding to these Customers individually, emphasizing our friendly no-change fee policy. If you'd like to talk to us about an upcoming reservation that you have, the quickest way to get in touch is through Twitter (@Southwestair). Our Representatives are standing by to work with you.
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03-04-2019
06:37 PM
03-04-2019
06:37 PM
@christacor
Let's definitely get this situation figured out for you. Please send me a private message with your contact information and I will follow up.
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03-04-2019
06:28 PM
03-04-2019
06:28 PM
@bec102896 hmmm that girl in the blue T-shirt looks familiar....
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The Community is a great place for Customers to share experiences and information with each other, but it is not a platform where we’re able to process Customer Service comments or concerns.
For the Contact options shown below, visit Contact Us on Southwest.com.
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Labels:
Question
I am a former Employee, and I need to access my W2 Form.
Answer
Hello former Employee! While you’re waiting for the snail mail, you may try this: On a NON-Apple product, visit mytaxform.com.
1) Enter 15275 for the Company Code
2) Enter your Employee number including the lower case “e” (ex. e12345) for your ID
3) If you do not know your User ID or have never created a User ID, click “Forgot User ID” to create your login credentials
4) Follow the prompts to reset your login and verify your identity Once you get to the home page, navigate to "My Account", and scroll about halfway down the page. Click both the W2 and 1095c boxes and select “receive online.” Complete all prompts and acknowledgments. Next, you will be taken to the Equifax main page. Select the Tax Forms button (located just above my account) and your W-2 forms should be available for download.
If you do not see your forms available on the main page, you are not set up for online.
1) Select the “Menu” icon, navigate to "My Account," and scroll down to the “Deliver Selections” sections
2) Click the two red boxes
3) Click the box to the right to receive your forms online
4) Consent and verify your home address and email address
5) Submit and confirm
6) Retrieve forms
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Labels:
@Rkelleher,
Firstly - so sorry to hear about the triple charge. The right thing to do is make sure you get a refund, and we will do just that.
If you've sent your information to us via the web form on the Southwest.com "Contact Us" page, you should receive a response with 7-10 business days. Did you receive a Service Request number?
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02-27-2019
07:18 PM
02-27-2019
07:18 PM
Hi @Duggameister,
I'm so sorry about the difficulty accessing our website - I know that's frustrating. We have identified the access issue, and our teams are focused on implementing a solution. In the meantime, please call our Customer Care Team at 1-800-435-9792 or direct message us @southwestair on Twitter for assistance.
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@tigerally702 @lpallesen
I've sent you private messages with some information that should be helpful.
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Hi @ancarro,
It sounds like there were at least a couple things going on here, the first being a Customer Service issue. Based on what you've written, I think we may have missed an opportunity to offer the Southwest Hospitality for which we're truly known. Regardless of the regulations surrounding the event, I think it goes without saying that nobody appreciates being ignored or having instructions shouted at them from afar. I'm truly sorry that was your experience.
Flight Attendants are not required to lift or move bags around on the plane, and this is for their Safety. Our Flight Attendants have no way of knowing what is inside a bag or how heavy it is, and because their primary responsibility is ensuring the Safety of our Customers, they need to avoid situations that could potentially cause an injury.
That said, I hope you'll come back and allow us to serve you again in the future. I'm confident we can provide a more pleasant experience than this one.
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02-14-2019
03:20 PM
02-14-2019
03:20 PM
@Bigmike40,
I'm really sorry you had to go that long without any way to get some grub. I get it, because I get hungry sometimes too. I definitely don't want this experience to leave a bad taste in your mouth (pun... intended). Send me a private message and let's see what we can do.
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Question:
How do I add a child/minor to an existing international itinerary?
Answer:
You will need to contact a Southwest Agent at 1-800-I-FLY-SWA for assistance adding a minor to an existing international itinerary.
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Labels:
@DfDrPepper_23 per our User Guidelines, please keep your tone positive and your comments constructive.
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@TheMiddleSeat it's the wave of the future! Some might even say that Community Champions are small-scale influencers...
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02-07-2019
11:45 AM
02-07-2019
11:45 AM
All,
I'm going to go ahead and close the comments on this thread since it truly is a Customer Service issue. We are in contact with @Marcellus and will work with him to address his concerns.
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@Marcellus,
I see that you have already contacted Customer Relations, and they have assigned a Specialist to your Service Request. They are reviewing the event and should be following up with you soon in writing.
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02-07-2019
10:45 AM
02-07-2019
10:45 AM
Hi @Marcellus,
I'm truly sorry to hear about the frustrating series of delays you experienced trying to get home to your daughter. There is never an excuse for poor Customer Service, which only exacerbates the difficulty of travel disruptions. We take your comments seriously.
Have you contacted our Customer Relations Department? You can reach them on Twitter (@Southwestair) or by phone at 1-855-234-4654.
The Southwest Community is a Customer-to-Customer discussion forum, so we don't have the tools here to resolve individual Customer Service issues, but our Customer Relations Department is staffed with Representatives who will be able work with you and give this situation the attention and research required.
Please message me directly if you have any questions.
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02-06-2019
11:26 AM
02-06-2019
11:26 AM
@Pinky8177
Thanks for posting your question on the Southwest Community! I'm so glad @bec102896 answer was helpful - we look forward to seeing you onboard!
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Bonjour, @Flubble!
You do not have to fill out the middle name space. Many Americans have a first name and a middle name. It is ok to leave it empty.
Bon voyage!
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@jerrkerr,
Ahh good ol' MCI airport - home of The Pork & Pickle restaurant, where I've eaten many a BBQ sandwich while waiting on connections to DAL.
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Hi @GoddezzOfWar,
Flying for the first time is a really big deal. We're honored that you've chosen Southwest for this trip. I think you'll find that the folks here on the discussion forum will offer you loads of good advice and encouragement.
Please send me a private message - I'd love to follow up with you personally.
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