Southwest Airlines Community

Hi John,   Thanks for posting on the Southwest Community! Yes, you can bring your walker and your carryon luggage with you on the plane. When you make your reservation, make sure to specify that you require wheelchair assistance. Then, when you arrive at the airport, verbally alert the Customer Service Agent or Skycap that you need assistance so they can verify it against your reservation. We'll make sure you are taken care of!    ... View more

Hi @kmlut,   Welcome to the Southwest Community! We're thrilled that you'll be taking your first flight with us soon!    The wheels do count in our bag size dimensions. If it's really close, it will probably be fine for you to bring onboard. If it is too big, our Customer Service Agents will simply gate check it for you, no problem.    There is no limit to your carryon bag weight. If you can carry it, and you can lift it, you can bring it!   Happy traveling!   ... View more

Hi @andrewbarto,   Customers traveling with infants are allowed to check one stroller per infant without charge (in addition to the free baggage allowance). A baby item can be substituted at no charge on a one–for-one basis in place of one of the two pieces of the free baggage allowance.    ... View more

Hi @cancunmd,    We can gate check your scooter and return to you at the gate upon arrival. Please fill out our Wheelchair Information Form, as it will greatly help the Employees who are assisting you. Also, refer to our Wheelchair FAQ page for information about dry cell assistive devices.    ... View more

Hi @lise84,   The wagon will be treated like a stroller - there will be no additional charge to check it. Hope your little one's foot heals soon! Please let us know if there's anything we can do to make your trip easier.    ... View more

@Ellen625,   We don't take it for granted that you have choices when you fly, and we will always count it a privilege to have you onboard. Thank you for being our Customer, Ellen! We look forward to serving you for years to come.    ... View more

@njw,   Yes, you can send us a private message on Facebook and we'll be able to assist you there as well.    ... View more

Hi @lesley6211,    On November 1 last year, we launched the Language of Destination/Origin (LODO) program, which allows a LODO-qualified Flight Attendant to be scheduled as a working Crew Member on a flight. The LODO Flight Attendant is expected to deliver bilingual Hospitality to all our Customers and must understand the international policies and procedures, know the resources provided on international flights, and keep up with any changes made to the policies and procedures.   Unfortunately, we don't have LODO in place for Puerto Vallarta (PVR) flights at this time, but we are working to continue adding cities to the program.     ... View more

Hi @skorpad and @chgoflyer,    Thank you for providing details about your own experience that we could use to dig into this issue a little deeper, and thank you for your patience while we worked to get an answer. As you may be aware, we are working through the transition of our new reservation system. Once the new system is up and running, technology will put a focus on work to restore this feature.   ... View more

Hi @Bestzaidy,   Customer Relations is our escalation Department and handles service requests on behalf of the Executive Office. You can reach a Representative there by calling 1-855-234-4654, or you can reach out on Twitter (@SouthwestAir) or Facebook.    ... View more

@espallargas87,   Glad to hear you got booked, but I'm sorry about the trouble doing it online. I haven't received any notices of multiple reports of folks having difficulty booking travel to Cuba from a domestic location, which means it is probably an isolated incident. If it happens again, contact our Customer Relations Department at 1-855-234-4654 so we can walk through the booking path with you and identify where the problem is occurring.    ... View more

Sounds like you're just as excited as we are! Thanks for posting, @franktravel!   ... View more

Hi @Vrwoodmore,   You'll need to contact our Group Travel desk at 1-800-433-5368 for the template. Be sure and let them know about the trouble you had with the file so they can take a look at it before sending it to you again.   ... View more

Hi @Herosc,    Thanks for joining the Southwest Community. We love the idea of having integrating the Community with Rapid Rewards Accounts, and we are exploring the possibility of that functionality in the future.    ... View more

Hi @95576666,   Please contact our Customer Relations Department at 1-855-234-4654 so we can take a look at your account and help resolve the issue.    ... View more

Hi @Abicella,    For information about traveling with an ESA, click here.    If your ESA is too large to fit under the seat, we can accommodate you in the bulkhead (front row of the cabin) where the animal will have enough room. Also, you have the option of purchasing an extra seat to ensure enough room for you and your ESA, and we'll refund the seat after you've completed travel.    ... View more

Hi @LUV-SWA,   We're looking into the VPN situation. We've got our Technology Team investigating and working to resolve the issue. I'm sorry for the frustration it's created for you in the meantime, it's certainly understandable.    ... View more

@Bassman,    You're breaking our #SouthwestHeart! I'm sorry there wasn't a fare available that works for your budget on this trip. We are committed to being the industry's leading low-fare carrier, and we hope that we'll have an opportunity to serve you on future travels.    ... View more

Hi @A4mosa,    You can also reach out to us on Facebook or Twitter (@Southwestair) to reach a Representative quicker. Response time is usually under 15 minutes.    ... View more

You shouldn't be having trouble booking from Miami - we can definitely help investigate. Where in the booking process do you encounter the hangup?    ... View more

Hi @lesligarrett,     We've put together a great resource where you can find everything you need to know about traveling to Cuba. Check it out here.   ... View more

Hi @mjwingert,   We recommend purchasing your visa online prior to departure to the airport.You can also call CTS at (800) 617-1902 (Monday-Friday, 8 am-8 pm EDT) for assistance or to answer any visa related questions. You will pick up your Cuba visa on your day of travel inside the Ft. Lauderdale (FLL) or Tampa (TPA) airport at a CTS counter located at checkin or at your departure gate. Customers who do not purchase their Cuba visa online with CTS prior to arriving at the airport can purchase their Cuba visa on their day of travel at CTS ticket counters located inside the Ft. Lauderdale or Tampa airport.   ... View more

Hi @lrlock88,   Paypal purchases sometimes take a little longer than a credit card payment to process. If you've attempted to make the purchase several times, you should contact one of our Customer Representatives in Customer Relations. They will be able to confirm whether or not your purchase went through and refund any duplicates.    Customer Relations can be reached at 1-855-234-4654.   ... View more

Hi @jewels6964,   Southwest Airlines is pleased and honored to serve all members of our military, both active and nonactive, and your son is no exception.    We waive the overweight/extra bag charge for active military because oftentimes they are traveling with their equipment, or with supplies they are required to have with them in addition to their personal belongings, and we don't feel it's right to penalize them for those extra items.   That said, we think travel should be affordable for everyone, and that's why we allow every Customer to check two free bags. We're proud of this policy and we hope you and your family have an opportunity to take advantage of it soon!     ... View more

Hi @mikem4444,   If you've got your family members' Rapid Rewards numbers handy and you type those in when you're making the reservations, the rest of the information (KTN, Bday, etc) will auto-populate and make booking fairly simple.    ... View more

Hi @Anonymous,   We've got a great resource here that contains all the information you'll need to know about traveling to Cuba.    ... View more

Hi @marcelt2017   In an effort to ensure the best possible service and experience for our Customers traveling to Cuba, we have determined it necessary to implement a temporary embargo on Customers attempting to check more than two bags, oversized bags (over 62 linear inches), or overweight bags (in excess of 50 pounds). Please note that cardboard boxes are also prohibited. All other standard baggage rules apply.   ... View more

Hi @Sddlup,   Please refer to the U.S. Department of State for information regarding emergency procedures and protocol for tourists and visitors.    ... View more

Hello, @espallargas87,   If you are attempting to book from outside the United States, that might be the root of the problem. We are aware that Southwest.com is not accessible from some locations, and we are working toward a fix. I'm sorry for the inconvenience.      ... View more