Southwest Airlines Community

I called the team at number for customer services at main office . I talked to someone and she said she leave message to person I have talked to before but that person has yet to call me back and help me out . This is poor customer services  ... View more

Thanks that helps alot! ... View more

Sorry you had a frustrating time dealing with customer relations but I am glad that Kayla was able to help you in the end and restore your faith in Southwest!    Feel free to pass on your thanks in a DM on twitter or Facebook to southwest so they can document your compliment and pass on your thanks to Kayla.    Thanks for sharing and hope your future flight will be on Southwest! Blake  ... View more

@bec102896 wrote: On a points booking the security fee is refundable as long as you have not made a change to the reservation prior to canceling the trip. If you did make a change to the reservation then as @DancingDavidE said the funds would be held under the confirmation number for the person who was going to be flying. The points will be returned to the account in which they came from.    Hope this helps Blake  Thanks @bec102896 I kind of remember this now - in that case make sure when it comes up that you click the right option for refund, as the website will offer travel funds as an option as well. ... View more

You could try calling reservations at 800-435-9792    Blake  ... View more

Anyone who has the confirmation number and a name on the reservation can print the boarding passes and you can access the passes online as many times as you would like.    when you check in online it will pull up all boarding passes associated with that confirmation number so if you only want to print 1 or 2 passes be sure you change the print setting to print only page (x-x) that way you don print all the passes just to get yours. Each pass will be it's own page so if your pass shows up 4th you would want page 4 unless you have a business select ticket which has drink coupons.    You can also check in at the airport and print it at the kiosk if you don't want to deal with the big piece of paper you would have at home.    Hope this helps Blake  ... View more

Thanks for the suggestions. A Southwest rep also recommended a different browser, and it's all working fine. I'm not sure where the "seat selection" header came from.... but thanks anyhow! ... View more

Blake - everyone manages their financial relationship differently.   But at the end of the day failure to execute is why Southwest is just another airline these days & one that I will gladly not travel on.   ps - that 4654 number is a joke. ... View more

After doing a quick search there is a 1 stop no plane change no non stops from PHX to CHS Monday through Friday on the current schedule I'm not sure exactly when the next schedule change occurs but if you know the date you want to know about I can give you a more accurate answer as to if a non stop or a direct (no plane change) flight exists or you can check out the schedule on the southwest website.   hope this helps  Blake  ... View more

Were you in the exit rows? Those tend to be much colder than the rest of the airplane. ... View more

@bgubs14 wrote: Yeah sometimes this happens to me!  Usually Business Select goes frist(a1-a15) , then A-List and Early Bird Check in who are both checked in 36 hours before departure.  Additionally the anytimes fares are above the early bird check-in if its a wanna get away fare. So it usually depends on the flight! I think this part was working for the OP, the problem was that the rear door was also used for boarding and people towards the front of the line got stuck behind the pre-boarders while later numbered people went to the back and worked their way forward grabbing some of the good seats.   I saw this in action at Burbank, but I guess some gates at FLL also board through both doors.     ... View more

Could you shed a little more light on this? When did you get your card? When did you book? I am being told I am not eligable and that I did not sign up during this offer. Did it take more than one billing cycle for your credit to come through? ... View more

@cindyhardway wrote: Im so irritated with southwest airlines.  Im stuck in chicago going to cols, ohio 4-28-18 my flight was supposed to depart over an hour ago. I cant get an answer from anyone of your employees as to how or why im still here. I Too late for this flight, but sometimes you can ask or otherwise figure out where the plane is supposed to be coming from and track it that way, which will at least give you can idea when it is scheduled to arrive or information about a prior delay.   Sorry that you are irritated. Hopefully you arrived okay and you don't get a delay next time. ... View more

My guess is that there was only one ticket available, EDIT: or the inventory on the app and live in the system wasn't synced, someone may have taken one of the available seats.   I haven't been blocked from taking the last spot for a CP booking, even if it was BS or AT in the past.   Depending on your tolerance for risk,  you can cancel the companion and rebook your own BS ticket. (Refuknd and rebook to maintain refundability.)   Then keep trying to add the companion back as the flight approaches. Often there is a little movement for availabiliy the day or two before a flight, but you'll need to keep checking back regularly.   If no dice, cancel and rebook your ticket for the original flight if plenty of seats are open on that one.   A little risky though with a chance to end up without either flight.   Edit:  if you try this online, you'll have to cancel the companion and cancel/rebook, in order to change both tickets simultaneously you have to call. ... View more

Did you file a damaged item report at the airport? I am not sure if drones are covered by southwest or not but I know when my sisters bag was damaged they paid quickly less than a month from when I filed the report.   hope this helps Blake      ... View more

Did you by chance write down the confirmation number? If so you can visit the following site https://www.southwest.com/air/manage-reservation/index.html?redirectToVision=true&leapfrogRequest=true&validate=true and pull up your reservation that way you can also add your rapid rewards number at this link https://www.southwest.com/flight/addRRNumPnrEntry.html   you can also call southwest at 800-435-9792 and ask them to resend the confirmation email. If you didn't write down the confirmation number give southwest a call and they should be able to look it up    hope this helps Blake  ... View more

What I ended up doing is changing it and deleting the OAK-LAX leg and leaving BUR-OAK on one then booking a separate one OAK-LGB instead of LAX which gives me a longer layover and works out perfectly because the friend I’m visiting works for Boeing at LGB so he doesn’t have to go far to pick me up. HAHA. And it ended up saving me a few bucks as well.    Thank you everyone for the advice  and information.  ... View more

Unfortunately, when you didn't show up on Wednesday your entire itinerary including the return flight was canceled under Southwest's no show policy. Thankfully this was a points booking, so the points were returned to your account. ... View more

I was coming here to post the same! Congrats! Much-deserved! ... View more

Just wanted to add it can tale up to 10 business days to process the new companion after you make the change so you will want to make the change as soon as travel with the first companion is complete so it will be set for your November trip and you will get a new companion pass card in the mail.   Hope this helps Blake ... View more

I am working towards the companion pass as well, and we have gotten bonus points for booking car rentals, hotel stays, etc in the last few months and they have all counted towards our companion pass points! ... View more

Another great benefit of EB to consider is this: getting check in automatically is helpful if you will be busy exactly 24 hours out from your flight?  Since EB reserves you place, you don't have to be standing by to check in at the exact minute.  In a meeting? Not prob...check in later.   As folks have said, getting EB is good when you are flying between two big SW airports, which you are.  If you are travelling alone and don't care where you sit and can check in exactly 24 hours out, you are still likely to grab a window or aisle even without EB.   Good luck. ... View more

And: Travel funds may be reissued (as a voucher) for a fee. That policy does not apply to vouchers. Customer Relations may reissue a voucher, depending on why and when it was issued, and there is no fee but this is rare. In general, vouchers cannot be reissued. ... View more

Thanks. You read my mind. If i would have missed the 11am flight, I was planning on being standby for the 1pm flight.   But after what you've said, I'll buy the 1pm flight. ... View more

Thank you for your response. ... View more

I would try to reach out in a DM on twitter or Facebook it may be faster than waiting on hold.    If you are trying to email them from the website I would recommend doing it from a computer and not a mobile device.   hope this helps Blake  ... View more

I see both sides of this issue, so I just encourage you to consider both sides.   On one hand, six seats is definitely a lot, and if there were that many folks who were travelling together, SW offers methods for them to be able to sit together (Early Bird).  I personally believe that attempting to save that many seats is inconsiderate.  I also recently experienced a man trying to save an entire exit row, which was frustrating.   On the flip side, there are situations where there may be a legit need for someone to save a seat or two.  Take my situation, being A List Preferred, I am among the first to board the plane.  When my wife travels with me, they come on later in the A group or even in the B group.  I am going to save a seat for her.  Now, some would tell me to board with her instead of in my boarding position, but I think we can all survive my hold one seat for a couple of minutes.    I prefer that SW does not have a policy on saving seats because I fly SW multiple times a month, and this is not a problem I regularly experience.  I also believe in empowering employees.  If SW gets overly strict on the seat thing, it will undermine the benefits of open seating and could even delay the boarding process. ... View more

Thank you!! Will do.   ... View more

@elizabeth230 wrote:     ETA: Also wondering about the fees associated with the original purchase ticket. It was $83 in fees for each of us. As I understand, these fees will not be refunded, however they will be credited to my account as Unused Travel Funds which I can then apply towards changing the flights. Is that correct? This was an international flight? You should be able to re-use the fees with the confirmation number and passenger names. ... View more

C positions with EBCI are rare, but they do happen. When did you purchase EBCI? Positions are assigned based on order of purchase. Also, double-check that your boarding pass actually says "EarlyBird Check-In" on it, as it may have dropped off due to an infamous Southwest "glitch." If it's not indicated on your boarding pass, you are due a refund of the fee. ... View more