04-09-2018
10:32 AM
04-09-2018
10:32 AM
I think the approach is through the A-list and Companion Pass to build retention. Do the other airlines do this? I don't speak for Southwest, but I'd expect they still feel pretty good if they get 80% to 90% or more of frequent flyer business. The industry isn't setup in a way that any one airline can be cheapest on every route, I'm sure there are some city pairs out there than will be favorable to the other guys. If price is the only measure, then do what you have to do.
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04-08-2018
05:37 PM
04-08-2018
05:37 PM
Hello sorry to hear you left your passport i would call the airport that you left your passport at and see if they still have it and if they are able to mail it to you because otherwise it will go to the main lost and found office and it may take longer than next Friday to get the passport back to you. hope you get your passport back in time! Blake
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04-06-2018
10:24 PM
04-06-2018
10:24 PM
Hello one way to get mobile boarding passes for everyone is to book individual reservations of course you would have to check in each reservation one by one but then that way you can do mobile boarding passes for everyone if you would like. I am sure they are working on mobile boarding passes for multiple passenger reservations I just imagine it takes several system changes but I do think it would be a nice feature for southwest to add in the future but at this time I have not heard of any changes to mobile boarding passes. Blake
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04-06-2018
04:24 PM
04-06-2018
04:24 PM
@chgoflyer wrote: Vouchers can be used by anyone. You don't even need to "transfer," just give them the voucher number and code. Be aware that all travel must be completed (not just booked) by the expiration date. Don't drop the voucher on the ground at the airport - literally anyone could pick it up and use it. They would be jerks for doing that without trying to find you or turn it in to Southwest since your name will be on there, but I'm sure it happens.
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04-05-2018
10:07 PM
04-05-2018
10:07 PM
So glad to hear you had a great experience on Southwest Airlines even with a unfortunate flight delay and I am glad that the agents at the airport were able to get you a hotel. feel free to write an email by clicking on the contact us link on the bottom of the southwest homepage to share your positive experience with southwest corporate directly so they can pass on your kudos to those employees. you could also write a post on the southwest Facebook or Twitter pages so all the other southwest fans can see that you had a great experience! thanks for sharing your positive experience here in the community! Blake
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04-04-2018
11:57 PM
04-04-2018
11:57 PM
Hello sorry to hear about your recent experience If you would like to discuss with southwest I would call customer relations at 855-234-4654 or you can email them online by clicking on the contact us link on the bottom of the home page. hope this info helps Blake
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04-04-2018
07:17 PM
04-04-2018
07:17 PM
I've received 4,500 bonus miles so far but they do not show up in my Rapid Rewards account. Do I need to do something to make that happen?
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04-04-2018
06:48 PM
04-04-2018
06:48 PM
Hi @asap59,
I'm going to disable additonal comments on this thread since you've published the same post in multiple threads and it looks like your other one is getting better traction.
Thank you,
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04-04-2018
11:49 AM
Hi @Odell82,
Congratulations, and welcome to the Southwest Family! We are excited for you to start the flight of your life with us!
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04-02-2018
10:34 PM
04-02-2018
10:34 PM
@StAugustine No I do not work for Southwest Airlines just a southwest fan who is here to help people when I can. Blake
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@el_loco_grande,
We feel for you! Currently, we don't have a way to formally submit a request to bring a flight route back, but voicing your preferences here and to Customer Relations does help. I can't guarantee your early morning AUS/MDW flight will return to the schedule, but I can certainly share the feedback with our partners over in Network Planning. They are tasked with creating schedules that serve the greatest number of Customers with a limited number of aircraft - a challenging task to be sure.
Still, I hate to think of you crammed into a crummy seat on a non-SWA flight, and we certainly don't want to see a loyal ALP/CP Customer leave. I hope we're able to provide a flight that accommodates your schedule better soon!
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04-02-2018
10:19 AM
04-02-2018
10:19 AM
Hello Sorry to hear you left your phone on the plane I know I would be upset if I did that myself. I would try calling the lost and found at the airports and maybe they can help otherwise if you didn't fill out a lost item report with southwest I would do that and hopefully they find your phone. I know planes go though a deeper cleaning overnight so my guess is it might have been found over night and it would go through processing to get to the lost and found office so if you call the airports and they say they don't have it don't lose hope as it may Ben in transit to the lost and found and they may contact you in a week or 2 hope you get your phone back Blake
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03-31-2018
11:48 PM
03-31-2018
11:48 PM
My thinking on why they don't release the schedule so far out has to do with the amount of changes they may have to make for example delta and the others have the schedule out a year in advance but I have noticed they have a lot of schedule changes so you book a 1pm flight it may end up being noon or 2pm which I think the airports and the FAA have to do with those changes but I am not sure but I would be interested to know why only 6 months out
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@bec102896 wrote: If you found one or more of these answers helpful would you mind marking the answer(s) that helped you a solution to help others who may have the same question thanks Blake I had received the offer as well (and signed up although time may be scarce) - you can verify that this is a legitimate site by going to the "ways to earn points" section on Southwest.com and taking surveys will be listed there as well for those that didn't get the targeted email.
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@chickencatsu wrote: I have a severe anxiety disorder and panic disorder. Flying and boarding with the rush of the huge crowd is hard for me. Does this qualify for pre-boarding to avoid that? Is there any way I could get a preboard pass that is multi-use or do you have to get one every time? Thanks If you are flying solo, one of these times take the opposite approach - wait and board last. No rush, there will only be a few seats left to choose from. Don't do this if you have a carryon that you can't gate check though.
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03-31-2018
03:51 PM
03-31-2018
03:51 PM
@gregdominguez I am not aware of any get notified of new job postings by email but I would suggest checking every few days to see if a new job posting exists for your own security I would recommend editing your post to remove your email address. thanks Blake
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03-30-2018
04:03 AM
03-30-2018
04:03 AM
Hello I would recommend checking out the southwest career website at the following link https://www.southwest.com/html/about-southwest/careers/index.html There you can check out all the different job postings currently available as well as see requirements for those jobs such as age or experience i do know that they just recently had flight attendant positions close but keep watching as you never know when they will have another flight attendant opening. hope this helps Blake
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03-29-2018
09:43 PM
03-29-2018
09:43 PM
Hello sorry to hear of your recent experience I would recommend calling customer relations at 855-234-4654 to discuss your experience or you can email them from the contact us link on the bottom of the southwest homepage but they won't be able to help with any potential compensation though this platform. hope this helps Blake
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The percentages are not that different for all of the airlines in the article, and each would have some mixture of weather and mechanical delays. Southwest's network of flying through many destinations allows them not to take a big weather hit or be as suceptible to a problem at one airport, but when big weather events hit Southwest does have a more extensive list of destinations to recover. We'd have to get some data that showed which percentages were mechanical vs weather to get a better idea - right now a favorable weather service area could have a better on-time percentage, or flying from less congested airports, etc. Southwest probably had great on-time percentages flying in the literal southwest US and I'm sure it has eroded a bit through expansion to AirTran territory with East Coast airports. Anyway, the action item at the end of my ramble: you have a limited ability to search the particular flight you are interested in to see if there is something specific to that route that causes delays. However, the flight numbers are re-assigned regularly which wipes out the easy to search for history within Southwest's website.
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Sorry for your delayed flights recently have you tried to reach out to customer relations to discuss? If not I would recalling them at 855-234-4654 or email them from the southwest website by clicking on the contact us link at the bottom of the homepage hope your future flights go off without a delay Blake
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Hello did you reach out to customer relations if not I would give them a call as they have helped me before with flights not posting feel free to call them at 855-234-4654 you could also try to reach out on Facebook or Twitter in a Private message and maybe they can help you that way last suggestion would be to email southwest from the website by clicking on the contact us link on the bottom of the homepage hope this helps Blake
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03-25-2018
05:56 PM
03-25-2018
05:56 PM
@girouxj,
I'm so glad you got some great answers to your questions! Would you mind clicking the "Accept as Solution" button on whichever posts helped you the most? (You can select more than one if you like.) This will help other Community Members who may have the same question later on!
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You never know!! Two Boeing 737-Max 7/8 on order Four Boeing 737-Max 7/8 Planned
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03-23-2018
07:42 AM
2 Loves
Here is some information that may interest you https://tinyurl.com/y83cmk9d Boeing 737-800 Heart One N8642E Boeing 737-800 Heart Two N8645A
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03-21-2018
10:15 PM
03-21-2018
10:15 PM
wanted to add a data point. i had one extra seat booked this scenario on one leg and canceled the extra seat on the phone. inventory immediately went back and i was able to immediately book a CP, so others in this situation, trying to cancel and rebook with CP on a sold out flight, I would say this is fairly safe, in my eperience, especially now that SW isnt overbooking flights since the United disaster....
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So for @bec102896's example, if he got his card in the mail in seven days, the online processing was probably a few days ahead of that and may have been available on-line...but there will certainly be some amount of time in between when you request a change and when you can book...just beware, in the example it would be enough time as long as seats were still available on your flight.
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03-17-2018
03:03 PM
03-17-2018
03:03 PM
Sorry to hear about your troubles with the app have you tried to delete and reinstall the app? If not I would try that and see if it fixes the issue. Hope this helps Blake
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