Southwest Airlines Community

Hello! Happy Memorial Day! Kelby posted that it also means something else. Taken from the post is the following: "Hi @rickypoche,   Don't worry - this is not a glitch. "Closed Complete" is a normal status in the application process. If you are selected to move forward, someone from our Recruiting Team will reach out.   Kelby Moderator" So I'm confused because that means it has two meanings? ... View more

@gcox08 Did you ever hear from the recruiter? ... View more

While in Singapore I end up having USA based friends log in and access my account, or I take a day trip to Malaysia so I can access SWA.com.   Really a joke, even my VPN from Singapore does not allow me onto SWA.   But... if I buy WiFi on my inbound international flight, I can access SWA and do my check-ins while on 16 hr flight to USA.   Really, can't they fix this?  I have to change 11 SWA flights while I have no access to SWA. Calling is not a great option, (also expensive) as you can't see / plan;  not knowing the schedule and routing options.  ... View more

FYI: If you did happen to buy a "refundable" fare (Senior, for example) then you'll only be able to get a refund if you've made no changes to the itinerary. ... View more

Sorry to hear you lost your EB check in because of this system cancellation    you could reach out to customer relations and they can see what happened and why it kept canceling your tickets and might be able to issue you a refund or voucher for the EB since you didn't get the product you paid for. To contact the, you can call 855-234-4654 or email them by clicking on the contact us link at the bottom of the southwest homepage or you could send a DM on twitter to southwest and they can look in to this    glad that they were able to get your reservation taken care of without any big issues    Blake  ... View more

Sorry to hear about your experience with transporting live fish and coral.   if you would like to discuss with someone in customer relations you can reach out by calling 855-234-4654 or you can email southwest by clicking on the contact us link at the bottom of the southwest home page they would be best to talk to so they can see what went wrong and see what can possibly be done to make it right.    hope this helps  Blake  ... View more

Sorry to hear your flight is delayed    to contact Southwest Airlines customer relations you can call 855-234-4654 or you can email them by clicking on the contact us link at the bottom of the southwest homepage. You could also send southwest a DM on twitter and they might be able to help faster but as @rtbarron said SFO has had some air traffic control delays which southwest has no control over and won't usually compensate for that unless there was a southwest caused delay as well such as a mechanical delay.    hope this helps Blake  ... View more

A bit of advice: If you do reach out to Southwest directly, you'll have the best results if you keep it short and stick to the facts. ... View more

I agree with @TheMiddleSeat I would get an escort pass for the 1st time and walk your kid though everything and avoid the headphones until the plane ride. I would recommend having your teen check the boards more than once just in case there is a gate change and you didn't hear the announcement or if there wasn't one that way they don't miss the flight    on my first flight as a teen my mom got a gate pass we showed up 2.5 hours early just so I could see how to check in go though security (at that time I didn't need an ID since I was under 18) and showed me around the airport a bit so I would know where to go and my mom pulled up airport maps for my connecting city to show me where I may land and where I may have to walk to and told me to not stress and to pay attention in the airports as gates can change and you don't want to miss your flight because your busy playing a game or listening to music and I had plenty of time (3 hour layover) that way I should be fine in case of a delay which I was fine. Then my dad got a gate pass to meet me when I arrived at my final destination so he could show me baggage claim and what to do if my bag was messed up or didn't show up so I don't freak out should that ever happen when I got older. I enjoyed it and now I travel all the time.    If your teen has any questions while traveling they can ask anyone at the airport or if they have questions before flying feel free to post those questions here and we can help answer them.    feel free to post how it went once the trip is complete  Blake  ... View more

I'm so sorry to hear that. It really is a beautiful painting and I would hate to think it was simply thrown away. I'm guessing that Southwest aircraft go through 4 or 5 airports every day. Hopefully the painting is sitting in the lost and found area of one of the airports your aircraft went through. ... View more

Have your bags arrived? If so, when did they arrive? ... View more

Howdy - I know that Southwest doesn't 'own' a program like this, but we have participated as an airline in some programs across the country.   Here is a great site to search and keep up with the updated programs throughout the US:   https://www.thearc.org/wingsforautism   I hope this helps a little bit.  Good luck. ... View more

Definitely check right now during the sale ending Friday - this is one of the bigger sales Southwest only runs a few times a year. Use the "Flexible Dates" feature (looks like a little calendar) to see all the fares every day in a month view to spot the lowest prices.   I think $310 for 2 people roundtrip is probably unrealistic for the DAL to GRR route, though. The lowest I just spotted when a ran a quick search was $127 one way - the total for two people flying roundtrip would therefore be $508. But you never know and fares do change regularly so keep checking!   Hope you get to take the trip and don't be anxious - flying with Southwest is so much fun and a great airline for a newbie! ... View more

I have received a form letter stating it may take 30 days to investigate. What is there to investigate, tht would take a month. They must thing it will calm down and I won't care. The carryy on I had needed help to life had my heirloon angels in it-to keep them safer than they would have been if I had checked it. That was wrong as 2 of them were broken. THEIR FAULT. I guess when you fly a no frills airline, you should have NO expectations. I consider myself lucky we arrived safely considering I sat in a window seat. My only chance of flying Southwest again if it they replicate the flight-minus the horribe Paula and flight attendant on the PHX to LAS flight, he was a DB ... View more

allegedly it will be announced at the annual meeting, which if I am not mistaken is tomorrow.   BTW, airliners.net is about the biggest blog of all things related to aviation. I know of several southwest employees who are regular contributors.  ... View more

Sorry, but I think it is doubtful that you can make it from ORD to MDW in 2.5 hours - in rush hour.   Complications: 1) if you try to take a cab, you'll likely run into  an hour ride from ORD to downtown and then another minimum 30 minutes toMDW. 2) If you take the CTA trains you still have to take the blue line to connect with the orange line. It might be a bit fater than a cab - if you are lucky. I would not count on it. 3)Longer time to get off a 300 + seat Asiana plane. 4)Customs will take how long   3 and 4 above proba bly mean you'll have less than 1.5 hours to get from ORD to MDW.   As a point of reference, I allow 3 hours to travel from the far north side to MDW via bus/train, and it normally takes me 2 hours from front door to gate.   As other have said, I think you should contact Southwest to change your flight to the enxt day ... View more

I've worked in the airline industry for many years (never for Southwest, unfortunately) and delays, sometimes long delays, are something that happens at EVERY airline. You are obviously free to fly whichever airline you choose but you won't get the same great Customer service that Southwest gives you anywhere else. Trust me. ... View more

@Ukchic25 wrote: I booked 5 tickets but now one will not be going. Is it possible to get a refund for just one ticket? Refund, no (assuming you booked non-refundable Wanna Get Away fares).   You can receive a Travel Funds credit for the one ticket. The funds will be valid for future travel for that same original passenger only, and that travel must be completed within one year of the date you originally purchased the ticket.   You'll need to call to make that cancellation. ... View more

@bec102896 wrote: You should always arrive at the airport as if your flight is on time because there are times such as in your case where the flight goes back on time after a delay was announced. maybe they found another plane or a crew or the plane was fixed earlier than expected many different things could have happened which is why it's always best to show up as if your flight is on time especially in Orlando where they have extra crews or planes.   glad you showed up on time and the flight didn't end up being delayed.    Blake  Sometimes if I'm running behind a delay may be something that eases my mind a little, but I agree that if you were already mobilized, just keep going as if the flight were on time.   The other thing to check is if the flight is a continuing flight number then you can track the plane through the prior destinations. This may be one exception where you can see the chain of flights delayed for more than an hour, you are pretty reliably going to be delayed an hour.   Delays for other reasons can come and go though. I've also had to scramble after being at a different part of the airport and finding out that my flight was moved back up.   ... View more

So glad they were able to help get you booked on the next flight without you having to pay a crazy fare difference.    Feel free to send on your thank you to southwest in a DM on twitter or Facebook so they can pass on your thanks to those great employees!    Blake  ... View more

Hello    sorry for the flight problems you had last night.   the best way to reach southwest directly to discuss your experience is to call customer relations at 855-234-4654 or you can send southwest a message on Twitter and they will be able to look in to your flight and look in to possible compensation but they won't be able to issue compensation on this website with that being said for your own privacy would you please edit your post to remove your email address.   hope your next flight is smoother  Blake  ... View more

For non-residents, O'Hare Customs can take a long time to clear. I was traveling with a Ukrainian citizen the last time I went through O'Hare Customs and it took us 2 1/2 hours to get through. Then, depending on traffic, it may take you over an hour to get from O'Hare to Midway. If I had a tight connect similar to yours, I would definitely make a backup plan (book a later Southwest flight or consider staying overnight in a hotel and leaving the next morning). You may very well make the connection but don't leave yourself without an option in the event that you don't. Good luck! ... View more

did you have multiple changes on the flight that you have the travel fund for? If so I know each change will make itself a separate fund for example you book a ticket for $150 the price drops to $120 you have one fund for $30 price drops again to $100 now you have a separate fund within the confirmation number for $20 and let's say one last change down to $90 so another fund for $10 so now you have 3 funds $30 $20 $10. With the new system you can only apply 2 funds plus a credit card so it would not take the $10 in this example. That also goes for if you have a voucher and 2 or more funds you can only use 2 funds if that makes sense. this is how it was told to me by a southwest rep back a few months back so if that changed then maybe it has to do with the expiration of the funds where one of the funds expires before you travel so it would not apply    Blake  ... View more

Hello    unfortunately there is not a way to combine people on to one reservation    the only way you could be on the same reservation is to re book with both of you and cancel the individual reservations of course that would be at the current rate which may be higher than what you paid    If you don't want to re book and worry about checking in both of you at the same time you may want to buy Early Bird check in for one of you that way you can check in the other person who doesn't have EB and not have to worry about the person with Early Bird right away   Hope this helps Blake  ... View more

  Just got back from our cruise. It turned out that the flights both ways were not impacted by the cancellations.   To answer your question, yes - I had called SW customer service which told me that a cancellation due to engine inspections could take place at the last minute. I also emailed customer service and never heard back.   I am generally a fan of SW and have been a frequent flyer for many years. I can't recall ever having the need to try to get an answer to a question like this before - which is good of course. However, I must say that I am surprised at how difficult and frustruating it has been trying to get useful information from the company in this situation. ... View more

Ok, let me know as to any opening or if any status changes ... View more

Hello   since you have filed the lost item report online the best thing you can do is wait and hopefully southwest will find it and be able to get the camera back to you. Maybe try to call the airport you flew in to and see if it is there at that airport.   i hope that you get your camera back Blake  ... View more

Hello   sorry your flight was delayed and then canceled and that you left your camera on the plane. Did you by chance file a lost item report? If not I would do that so they can look for it and hopefully find it in case it was turned in to someone at the airport.    if you would like to discuss your experience with southwest you can call customer relations at 855-234-4654 or you can send them a DM on twitter or Facebook    hope you get your camera back  Blake  ... View more

@bullman63 wrote: Got onto a plane that was only carrying about 30 passengers and was told by an attendant that we couldn’t sit in the last three rows due to weight distribution. Is this a Southwest policy?  Because in the same situation on at least two occasions this was NOT what was done.  I think they do need to keep all passengers in front of the FA, and with so few people on the flights the FA may sit in the rear rows instead of the jump seats.   Balancing the weight would also depend on checked bags and on cargo that may be flying, so it isn't unreasonable that situations would vary between flights if the captain had a preference to keep people up front for some reason. ... View more