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Yes, I’m sure you were the last person to purchase EBCI on your flight that close to the scheduled departure.
In fact you probably barely made the cutoff to buy it since the assignments are made around T-36 but you seem to have squeezed in before the T-24 time.
Verify on your boarding pass that it says early bird or EBCI on it to make sure it was applied.
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10-18-2023
07:14 PM
10-18-2023
07:14 PM
@sskotha wrote:
I am facing the same issue as well, and wasted so many hours of my time because of it. Please please please fix this soon Southwest! At some point my time will become more valuable than the money I save so I might just give up and change to a different airlines if this keeps happening each time.
Is it happening every time?
Also book one-ways so you can self-service changes more easily on-line and less likely to need to call.
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10-18-2023
03:20 PM
10-18-2023
03:20 PM
@sharrison614 wrote:
Return flights were cheaper so I was modifying flights to get credited back. But since points were used it required the original purchaser to do it (was not aware) so I then backed out and did not follow through with the modification. Southwest still split me from the group.
If the flights are still the same price or cheaper then have the original person redo the booking. Especially if it's cheaper now. The points will go back to them no matter who makes the change so they might as well do it.
Especially if one of the party is A-list then try to stick together.
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@kcoelho27 wrote:
I have 4 separate $50 LUV vouchers, that state that they expire on 12/25/23. Apparently you must TRAVEL by this time too or you forfeit these vouchers.
I understand there is a way to do a workaround to use these LUV vouchers, but then immediately cancel your booking, and they go back to you as travel vouchers/credits (different than LUV vouchers)?
Can someone explain to me:
1) how do I do this?
2) does the expiration date of the refunded voucher/credits get pushed out beyond the original 12/25/23 date of the LUV vouchers so they could be used in 2024?
I don't want to be forced to use these LUV vouchers and be forced to complete my travel by 12/25/23, but rather apply this aggregate $200 worth of credit to something AFTER 12/25/23. Any way to do this?
Thanks in advance.
Use the vouchers to book a flight between now and their expiration. When you cancel that flight the funds will be turned into a Travel Credit.
Travel Credit doesn't expire, however it will be associated with the name of the passenger, so the downside here is that a voucher can be used for anyone but once you have Travel Credit instead it can only be used for the person who was named on the ticket. (There's a different WGA+ workaround for that if needed.)
Travel Credits don't expire under the current policy so you should be good.
Just make sure whoever is going to use the travel credit next year (or whenever) is the person that you book the ticket in their name.
You might need to either add a few bucks if you find a suitable flight that's just a little bit over or else forgo a few bucks if you find one that's a little under.
The vouchers are not "transferrable" but if you have friends or family that are flying earlier you could also have them give you the $200 and use them on your behalf. The vouchers are still in your name, so I'd say they aren't "transferred" I'm not 100% on that but it might be an option, especially with a family member or trusted friend. I wouldn't do this to someone you don't know, too much chance of fraud.
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@floridaguy wrote:
The law requires Southwest to grant preboarding to those who make the request.
The "fact finding" is basically asking if you need some extra time and if you do, you will be assigned an "extra time" designation which occurs between A and B boarding.
Under the law, you are not required to respond to questions. You declare that you self identify as an individual with a disability and you either do or do not require assistance to board. That's all there is to it.
Any system has abuse. I've seen people at the wholesale club pitch a fit about a coupon that is expired and eventually get the coupon. I see people abusing the traffic signals every day. Yes, they abuse the preboard too. However, as I have stated before, the core issue is open seating. With assigned seating, there is no incentive to abuse the preboard system.
The passenger is supposed to answer the question about what accommodation they are requesting which would be the assistance/specific seat or extra time.
Since this is such an interesting topic for everyone, here is the info from DOT.
https://www.transportation.gov/sites/dot.gov/files/docs/Preboarding%20Notice%20Final_0.pdf
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10-18-2023
01:16 PM
10-18-2023
01:16 PM
@floridaguy wrote:
There is nothing vague about family boarding. For each child under the age of seven, up to two adults may board with that child.
For a 15 year old, family boarding does not apply. The only thing that I could consider would be if the 15 year old had their own child and then they would likely board with the child as an "adult".
I have researched this and found that while the above is correct, the gate agents don't always follow the rules.
So two adults, the 15 year old, and the younger kid can family board.
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I'm not completely sure what happened but this seems possible with a phone call.
What type of edit were you trying to make?
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10-17-2023
05:18 PM
10-17-2023
05:18 PM
@ArizonaBoiler wrote:
So I booked my flight using $. I then booked my two kids (15yr & 5yr) using points. The kids are on one confirmation number, and I am on another confirmation number (and my companion is on a 3rd confirmation number!). I have the kids reservation "linked" to my reservation. I can see its linked under my account. Now when I go to check in, i'll get an A position (ALP), but will my kids go in sequential order behind me? With them being on a different confirmation number I wasnt sure. I'm scared they will get like B50, and i'll be stuck waiting with them to board so they don't have to board by themselves. Anyone been thru this scenario? Its a weird one. Thanks...
We have done this many times, except that our kids are both younger. Family Boarding is definitely the answer with a few possible wrinkles.
With the five year old use family boarding at "A61" - the topic is subject of much debate, two adults may board with a child six years old and younger. It is vague about other children that are older than 6 but also not adults.
Most likely you all can board at Family Boarding.
As a possible method of stress relief, consider upgraded boarding for your older child if needed.
Otherwise the two adults and younger kid board at Family boarding and hold a spot for your older kid boarding in their regularly assigned position.
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10-17-2023
01:42 PM
I asked on social media - they are saying only one charge $125 for both weight and size.
So there you go - for instruments it’s one charge. @EAMcGhee
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10-17-2023
12:04 PM
@EAMcGhee wrote:
Thank you for trying to help. It is a digital piano I am taking to a missionary in Costa Rica. It fits within the first overweight category and the first oversized category but SW doesn't make it clear if that is a both/and or an either/or and I just wanted to know before we get to the airport. Thanks again.
I see that is a different set of criteria for musical instruments, so you were looking at this page:
https://www.southwest.com/help/baggage/special-baggage-sports-equipment
How far into the oversize is it?
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10-17-2023
11:59 AM
2 Loves
@CompanionOrBust wrote:
@DancingDavidE Friendly FYI, we are referring to a promo that was from 6-1-2023 to 8-31-2023. It is very similar to the one going on now for double CP points but different dates. Since it ended 8-31, we are anticipating seeing the points in the next week or two based on the terms of the deal (points will be posted up to 8 weeks after promotion end).
I agree - the earlier the better, I was just saying that since the CP window is open until through 12/31 and you are earning points through other means as well, it won't matter exactly when they post as long as it is this year and at a time when you've earned the other remaining points needed.
i.e. if the promotional points are 35,000 it doesn't matter when you get them if you don't have the other 100,000 points. Obviously you don't want an open item, they should be posting it as soon as they have it processed everyone is expecting that to happen in the next few weeks since that was what was advertised.
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10-16-2023
11:25 PM
@EAMcGhee wrote:
If one bag is overweight AND oversized does SW charge fees for both overweight and oversize
How much oversized? Plausible-sized bags will come through many times.
1 lbs over though and you probably will be charged, that doesn't squeeze through at all.
I believe they can charge for both it if was obviously oversized, like some of the big international luggage.
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@chrisj1 wrote:
Hi,
I live in Washington D.C. and I am heading to New York so I wondering if Southwest flies to JFK or not.
Thanks
Here is the Southwest official link:
Interactive Route Map | Southwest Airlines
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10-16-2023
06:10 PM
The biggest value was in going supersonic, if there were enough people wanting to save a couple of hours that would pay extra for it, then it made sense.
Timing was probably an issue - right now many flights leave Chicago in the evening and arrive in Europe in the morning - there wouldn't be much benefit to going faster as you'd just be showing up in the wee early morning over there. I don't
The sonic boom was a major downside and environmental regulations limited ability to fly that fast in the USA or over Europe and limited the time this was useful.
Friction goes up with the square of speed so going Mach 2 would be ~3 times as fast as air travel today but 9x the friction/drag. It was said that a Concorde carrying 100 people used as much fuel as a 747 carrying 4x as many passengers.
Due to the drag the Concorde also burned fuel that quickly, I don't think it had larger fuel tank to compensate so it was limited to fly from Europe to North and South America, or the Middle East, it couldn't do long-haul flights like the 747 going from Europe to the USA West Coast.
I believe maintenance was a pain as well - in addition to the poor fuel economy due to friction going up as a square function of speed that speed/power also introduces stress and heat on all the components requiring more maintenance.
There weren't enough airlines interested to fly it and charge enough to cover the costs, so the fleet of them was retired.
There is a story about a round the world trip in a day where the sun never sets on the Concorde as it went from Europe, through Mexico, to Hawaii, Guam, Middle East and back to Europe in 32 hours.
The trip from Paris or London would land in NYC "before it took off" in time for business meetings the same day.
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10-16-2023
05:42 PM
10-16-2023
05:42 PM
@gsking wrote:
Didn’t they change BS from a free drink to free internet? Are they now offering both?
it did seem odd to give the business traveler a drink instead of internet…
And two drinks per flight is odd…for short trips and solo travelers. I guess whomever gets the middle seat next to me of going to be rewarded 😆
It was additive and not a substitution - BS gets wifi plus a drink now.
@gsking wrote:
And two drinks per flight is odd…for short trips and solo travelers. I guess whomever gets the middle seat next to me of going to be rewarded 😆
Bring them both right now please! Or be nice like you and share. 🤣
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10-16-2023
05:38 PM
@Rocker1949 wrote:
What is the best closing date, to ensure you get companion pass on January 4th or January 5th ? I'm thinking 1st day of month for both. Then I'd make final purchases around 12/5/23 ? Does that make sense? The final points would post around 1/2/24. I'd have companion pass a few days after 1/2/24. Is this doable?
Let's double-check your math on this one - you are saying that you'll earn all 135,000 points on one statement?
Any points earned during 2023 reset on 1/1/24 so having that billing statement after the first of January won't help you here if you are counting any points already posted in 2023.
We are usually getting the opposite question - how to get the points to post in 2023 so that they count this year because someone is getting close. So if your statement is 1/2 and the prior statement is 12/2 then you have to earn the 135,000 from purchases BEFORE 12/2. (Points from flights, hotels, etc. will still accumulate during December.)
Let us know if we aren't understanding your situation.
They do often take a few days to review qualifications so even if you do actually mean earning all the points by 1/4/24 it may not appear instantly - do you have a flight that first week of January or something?
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10-16-2023
05:33 PM
@Bavanzandt wrote:
Southwest canceled my husband’s return home flight stating that he never got on the first flight, but he obviously did. He called support and they said he had to Purchase a return flight home because they can’t prove he got on the first flight. This is obviously a mistake from Southwest. He used his mobile boarding pass to get on the flight and he is currently at his destination. Unfortunately he had to pay to get a flight home. Has anyone seen this before? This is crazy
Never when the person actually flew.
All that I can think of is that he walked through the scanner and nobody caught it not making a "ding!" noise, or he somehow did the same thing on a different flight to the same destination if he forgot which time his flight was if this was a busy route.
Any receipts from his time at the airport? When did the notice arrive about no-showing the flight? This would have been good to take care of while he was at the destination airport.
Also did he check a bag? That would help if he has the claim checks.
Remember the names of any of the FA on the flight?
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10-16-2023
05:24 PM
10-16-2023
05:24 PM
Is it through a gmail app or through web interface? (i.e. try the web if using an app)
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10-16-2023
05:02 PM
10-16-2023
05:02 PM
@mayam8 wrote:
Hello,
I'm taking my first solo flight this Wednesday but I realized that I do not have any government-issued IDs right now, (I had an issue at the DMV and was told I would get a replacement mailed but never did). I'm really nervous I won't be let onto my flight. I have a certified copy of my birth certificate with me and my driver's permit, would that be enough certification to get me on my plane?
Also how old are you? If you are 15 to 17 years old you can fly as what Southwest refers to as a "Young Traveler" ...actually 12-17 but you mentioned a driver's permit so you must be at least 15 - travelers in this age range are not required to have ID although you should consider bringing those items you mentioned and arrive a little early in case any interview is needed.
If so, then you can use this link for more info as well as guidance if someone will be dropping you off they may ask for a gate pass.
Young Travelers 12-17 years old | Southwest Airlines
If you are 18 or older then you are normally supposed to have ID, then go through the process outlined by @SoCalFlyer97 - the items you mentioned may be useful in an interview, but won't be taken as equivalent to an ID, but they will help you establish your ID. Ignore my YT advice if it doesn't apply.
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10-15-2023
06:27 PM
2 Loves
@Jsmjeff wrote:
Lets hope they award the points, 2 weeks to go for the 8 week time frame. Those points could get me companion for next year.
Thanks again
The points are double for this period but the qualification window is still open until the end of December so whenever these points his as long as it is this year it will contribute to the CP you are currently trying for. Obviously you would like it sooner to start using it earlier in this year.
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Everything else works fine, except for gmail? That's a new one.
Just to clarify - did you pay for the internet or did you use an A-list Preferred or Business Select benefit?
If this was from ALP or BS fare then try it on your other devices, I don't believe gmail is blocked in any way and the issue is likely with your PC.
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@parpitt1 wrote:
If they are using SWABIZ I believe there may be a favorable solution for the OP, As mentioned check with you employer/travel planner.
Safe Travels
I'm not a SWABIZ member myself but I understood there to be overlapping benefits to the company but also the individual would maintain their own benefits as well.
There are a million people in the OP's boat where they are flying for business and then get to use the benefits when a personal trip comes up. It may trace back to who pays - if you are using expense reports then it's yours, if the company pays directly then the benefits are theirs.
You @KAforumSW should still get a tier qualifying benefit - which is one reason that you should NOT try to split into separate accounts if possible - even if the employer keeps all the points you would still be wanting to use A-list on your personal flights. If you go separate then you'd have to qualify separately for A-list on both accounts.
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Love it, great to read your reports!
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10-12-2023
08:06 PM
10-12-2023
08:06 PM
@praetorian75 wrote:
Hi Explorer C,
I'm in the same boat you were in, and it seems that people online here and elsewhere just aren't understanding our needs.
I'm flying from PNS > DEN. I'm then driving to Colorado Springs from Denver (because SWA doesn't fly into Colorado Springs on the days I need it to). Then, I'm flying from COS > PNS.
These are two separate flights, one from PNS > DEN and one from COS > PNS. Two different dates completely, with no air travel between DEN & COS.
I cannot book these flights online with a single confirmation number. I have to call customer service to do this.
I do not have to involve customer service to do this on almost any other airline I've flown.
THAT is the problem we're trying to solve.
I would book these as one-way flights anyway - there are many advantages on Southwest to do so - in this case mainly flexibility about making changes to the remaining part of the itinerary while you will have already closed out the first part.
Southwest doesn't offer pricing that is lower based on round trip flights so really the only advantage to booking round trip is the confirmation number being the same and the advantages are many with being able to change and/or cancel your second leg online without needing to call.
So for the same reason you don't want to call customer service to set it up, you may be freed from calling customer service later if you don't combine them but end up needing to make a change that you have to call in for.
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10-12-2023
02:42 PM
10-12-2023
02:42 PM
@SoCalFlyer97 wrote:
@SoCalFlyer97 wrote:
@dfwskier wrote:
and they are actually lower than the 50% off deal recently offered. I expected as much.
They are still higher than same period 2023, so I expect them to fall farther before year end.
Check your tickets for possible travel credits.
Thanks for the tip! SoCalFlyer97 is reviewing the bookings...
Thanks @dfwskier and @DancingDavidE
For me, almost all of my booked flights except for one outbound still goes to WOW50...They don't get much lower than $30's-$40's.
However, my next trip in November booked w/ points had a little price decrease for the outbound trip; thus got back 771 Rapid Rewards points 😊.
Thanks again for the tip!
Mine to PNS weren't on the previous sale so this was good for me.
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@toddswed21 wrote:
I have read that vouchers no longer have expiration dates. If so when was this policy implemented? I have vouchers that were issued on 2/21/2022. And shows expired the following year on same month/day.
Any feedback would be greatly appreciated. TIA
Southwest Airlines says flight vouchers no longer have an expiration date (consumeraffairs.com)
Around the date of that article was when the Travel Funks, now known as Travel Credits were made so that any unexpired travel credit at that time would not expire.
This site and several others seem to be using the language of "vouchers don't expire" when it should say travel credits don't expire.
A voucher that has an expiration date on it will expire.
But it's easy - just book a flight to use up the voucher before it expires, then cancel that flight, and the value will be re-issued as a travel credit which doesn't expire.
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@dfwskier wrote:
and they are actually lower than the 50% off deal recently offered. I expected as much.
They are still higher than same period 2023, so I expect them to fall farther before year end.
Check your tickets for possible travel credits.
Thank you very much! Just got 6,000 points back for some January trips.
I'll send you some drink coupons 😉
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@SouthwestChange wrote:
here are the step...
Very tricky spam link there, nice try!
@cheyenneallgood @AshleyMainz
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10-10-2023
05:04 PM
10-10-2023
05:04 PM
@jksobonya wrote:
Well this was a mouthful.
Leaving a "Google review" ... is that what people do these days? I don't think I've ever considered going to Google itself to leave a review about Southwest (or really anything).
Restaurants I have done before, or small business. Very few people looking for Southwest online are going to see a Google review.
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10-10-2023
05:01 PM
10-10-2023
05:01 PM
@eosphorus wrote:
Or since they are charging people to give them an early bird they could pay a decent dev to write code to not make that seat available and instead assign it to the earliest person that bought an early bird and then keep following that algorithm till no early birds are left. Most other airlines do something similar. From a guy that was a dev in an airline
Former dev but not a former Southwest passenger? The seats aren't assigned on Southwest.
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