07-05-2017
01:43 PM
Any item weighing more than 100 pounds must be shipped as Air Cargo. However, Customers cannot use SWA Cargo unless classified as a Known Shipper as defined by the TSA or TSA approved Indirect Air Carriers (IAC). For full details about shipping cargo, visit www.swacargo.com
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06-30-2017
12:06 PM
06-30-2017
12:06 PM
Situations like that are exactly why they need a better system in place. Call or ask before cancelling. Super frustrating. I figured this might hit consultants hard. I have ANOTHER update. So Southwest called to tell me they were going to stop flying to Veradero two weeks before our travel date, so I had to go through the process again to move the trip up two weeks haha. Everyone on the phone has been really nice, so it makes it a lot easier, but I hope SWA adjusts the system. I had to book the roundtrip (add companion) which took 40 min, then figure out how to make sure the roundtrip I booked to get to companion gets linked appropriately so neither gets cancelled. What an adventure! (And probably a hassle for customer service.)
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06-22-2017
04:54 PM
Well, then, this appears to settle it. Thank you so much Lindsey for specifics. I appreciate your taking the time to get back to me. We will check it with our luggage.
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@MilesDS,
We actually do have a tool that does this! Check it out here.
You can reach it by going to Southwest.com > Click "Flight" in the upper right corner > Flight Schedules. Once you've reached this screen, just fill in the boxes and select either a "daily" or "weekly" view. You'll be able to see all the days we operate flights on your selected route.
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You can check it, two free checked bags with Southwest! Unless I'm missing something, the "carry on" tag just means that you could carry it on if you wanted to, but it should also be fine for checking. I'm not sure about the cruise part - does the cruise line pick up your checked bags automatically at the destination airport? (Like Disney's Magical Express?) Otherwise I'm not sure that you will avoid carrying it around when you leave the airport. Hopefully the ship has a bellman to hold luggage if needed.
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06-20-2017
03:41 PM
06-20-2017
03:41 PM
Explaining the scenario won't help, as tickets are non-transferrable, so no adjustment would be made. Once expired, they can request the funds be reissued as a voucher, minus a fee of $100.
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06-20-2017
02:52 PM
06-20-2017
02:52 PM
Regarding the gate check, it can be done either way to have the item for use at the layover, or retrieve it in the jetbridge at the destination airport, just let them know and they may ask your preference. Assuming that you don't need the booster seat in the airport, obviously you'd opt to pick it up at the destination and not the layover. Regarding curbside or at the counter, we have been happy checking our pack and play at curbside, but we do use the blue Southwest bags avilable for purchase to protect the items from scuffing. The exception is the stroller which we use in the airport. It can be gate checked either to the connecting airport or to the final airport, your choice. For the stroller we're usually wanting to have it on the layover, so we retrieve it and re-check it at the new gate. I'm not sure about the booster seat. If it is precious, then I'd say gate check over curbside or ticket counter. If it is a pain to carry through the airport, then check it regularly and retrieve at baggage claim.
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06-20-2017
12:52 PM
06-20-2017
12:52 PM
Thanks. Somehow I thought priority access would allow me to go straight to the pre-check line from there. Didn't realize it was the regular line I would have to go through.
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06-19-2017
04:46 PM
06-19-2017
04:46 PM
Standby isn't the same as rebooking. 😉 Experiences vary, likely because the situations vary as well. If there are many open seats, an agent may be willing to rebook both onto the new flight. If there aren't many open seats, the A-Lister is put on standby, and it remains unclear what priority is given to -- for example -- the last two remaining seats. Should another A-Lister be given the last seat, over an unpaid companion? If a seat is available, the companion gets it. But that may be only after all the standbys are cleared.
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My guess would be that something autofilled in the webpage when ordering if there isn't a record of it in your Rapid Rewards profile. Was it someone that you had previously sent an itinerary to before? Other than that I think you might need to call customer service to find out where the addresses came from so that you can find out if it was during ordering, or from somewhere in your profile.
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06-15-2017
08:39 PM
06-15-2017
08:39 PM
@DancingDavidE definitely agree, I tried to suggest booking the placeholder spot in my original response but I guess I should have emphasized "do it" more than just suggest it being optional. Thankfully I've not yet been in a sold out situation, but someday it's bound to happen. Generally we're booking at least two weeks out, holiday travel is already booked, and we tend to book the companion ticket immediately and cancel later if the companion ticket is not needed after finalizing plans (work schedules never let us know for certain if we can travel together until the last minute). We get anxious when we see there's only 1 WGA fare left (at least at that particular price). CP adds a whole new level of strategy when booking trips.
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06-14-2017
02:28 PM
And I'll add a competitive reason too.... GoGo inflight very nicely does what the OP is asking. Saved login info. Why oh why wouldn't SW inflight do this? I'd think you'd WANT to know who purchases wifi, for how long, etc. Your marketing team would love to know what A listers and approaching flyers are doing. It's also not the safest situation to be pulling out your card in a public setting.
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Another vote for Porter. Great service, and direct to downtown, avoiding YYZ. Also, you don't need to take the (very short) ferry ride anymore. They've built a tunnel to the airport, and it's a short walk.
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06-13-2017
05:07 PM
06-13-2017
05:07 PM
If you flew on a BS flight during the time covered by the suit, you were a member of the class and should have received replacement coupons automatically as part of the settlement. The suit was about the coupons not initially specifying that they could only be used on the original flight. As part of the suit, Southwest agreed to allow use anytime on the same day, and to note those terms on the coupon. You can use a BS coupon from a morning flight on a flight later on that same day. I often find unused coupons available for the taking on the no-bags check-in kiosks. 😉
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06-13-2017
04:41 PM
06-13-2017
04:41 PM
It will be separate check-ins just as before, the companion doesn't automatically get Business Select unfortunately. If you wanted to purchase Early Bird you could do that. (Assuming your husband also has A-list status.) Early Bird would be similar to boarding position that you had before, it won't be in the A1-A15 group, it will be just after the A-list assignments. My wife and I used to do this. Now we have a baby so we go for Family Boarding instead of Early Bird for her.
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06-13-2017
03:53 PM
06-13-2017
03:53 PM
That might work, or call with your billing information.
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06-13-2017
03:45 PM
06-13-2017
03:45 PM
Hopefully this worked out for you. Probably too late now, but it would be helpful to know what item (at least general), where lost, which airport, etc.
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06-12-2017
01:40 PM
06-12-2017
01:40 PM
While in general terms, the overhead should be ok, be warned if you're on a full flight there may be lots of folks pretty upset if you're taking up more than your share of bin space. I could see some irritated flyer trying to cram their suitcase on top of your dress or squishing your dress between two suitcases. Remember, not everyone will be super nice and caring about your dress. If you can place it nicely into a suitcase (either carry-on or checked) that would be my suggestion. Don't just assume that because the dress will lay in the overhead that you won't have any problems.
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On our trip to Cancun and Playa del Carmen we took a day trip to Tulum and really enjoyed it, and hope to return for an extended visit sometime. Tulum has great beaches, many smaller hotels/accomodations, and lots of restaurants and activities. In particular the area south of the ruins and town have a strip of hospitality places along the beach. We ate at an amazing Italian place! Apparently the area had been known for European tourists much before it became popular with U.S. visitors. Lots of botique hotels, restaurants, and shops, and definitely visit the ruins on one of the days. You'd fly to Cancun on Southwest and drive or shuttle down there.
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@LindseyD wrote: @Thanks for the clarification, @Brifttanyj. If you upgrade to a Business Select ticket from the Wanna Get Away fare that you currently have, the original Wanna Get Away portion of the ticket will remain nonrefundable. Any new funds that you apply to make up the difference will be refundable. One major note: If after upgrading you make any change to your itinerary, all the funds (the "refundable" BS portion -- along with the non-refundable WGA portion) will become non-refundable. If you upgrade and then need to make a change, do not use the change function. Instead, cancel for refund + travel funds, then rebook using those funds and new money. This will retain the refundability of the BS portion. The only negative is the time you'll have to wait in getting the refund back, which can often take many weeks. 😞 I know this is very confusing. I hope this helps!
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05-19-2017
02:51 PM
05-19-2017
02:51 PM
Agree with DancingDavidE -- it's likely the second flight boarding position will be a bit better. Check the boarding pass for your second flight just to make sure. I've usually had a better boarding position on 2nd leg flights so I see David's rationale.
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05-18-2017
02:27 AM
05-18-2017
02:27 AM
One way to get rid of some would be to throw away the ones that have expired....#humblebrag....
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05-16-2017
04:31 PM
05-16-2017
04:31 PM
Regarding TSA Pre, you've probably already seen several suggestions on these forums but the top tips are: don't rely on automatically importing the number from you profile - type it into the box when you purchase tickets if it didn't show up automatically. It doesn't automatically get added after you buy tickets. Also type it in the box for booking companion pass, if applicable. make sure your name is spelled the same, one of the two isn't using a nickname, etc. call the 800 number and have your KTN added after purchase, but before arrival at the airport at the airport if it doesn't print on your boarding pass, the ticket agent can also add it and reprint (although at this point the time savings may be moot, I'd still do it for keeping shoes on and laptops in my bag).
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05-16-2017
04:04 PM
05-16-2017
04:04 PM
You'll need to call. A phone rep can separate the travelers into their own confirmation numbers, then you can change only your flight.
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They may require age verification depending on the ticket type. I believe TSA says "no" for security, but Southwest may say "yes" depending on the ticket type for Child Fare, or as an infant < 2 y.o. https://www.tsa.gov/travel/security-screening/identification https://www.southwest.com/html/customer-service/family/children-pol.html For our <2 y.o. lap baby we do bring a copy of a birth certificate for proof of age.
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05-15-2017
08:55 PM
05-15-2017
08:55 PM
If you have one ticket (one confirmation number) then EB should apply to both legs, even with a plane change.
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05-12-2017
11:43 AM
05-12-2017
11:43 AM
Yeah, that's pretty odd. For June through mid-August, midweek flights OKC to CHS dissapear, but flights back (CHS to OKC) remain. This makes no sense.
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05-11-2017
11:21 AM
05-11-2017
11:21 AM
Although there isn't a change fee, if the flight fills up during the interim time or the new flight was businer than the one you changed from, the only available seat may be more expensive than what you started with. That happens a lot. I have one time changed a same-day fare when there were still cheap Wanna Get Away seats available and I got a refund, so it does happen both ways sometimes. So technically true that there isn't a change fee, but in the case of short-term changes there is a probability that the new fare is more expensive for sure.
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05-11-2017
11:17 AM
05-11-2017
11:17 AM
You'll need to set your own comfort level, and I can't say specifically for DAL at that hour. My best guess is that 1 to 1.5 hours early would be fine at that hour of the morning if you are checking bags. At MDW if we show up exactly an hour before the flight, there is time to drop off the family at Curbside, curbside check the bags, wife and daughter head into the airport and I go park the car in economy garage, catch the shuttle back to the terminal, we both have PreCheck, and I'm usually walking up to the gate right at family boarding 25-30 minutes before departure.
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