Southwest Airlines Community

Hey there,   So sorry to hear of this issue! Have you tried restarting the device? Does this help at all? ... View more

Cancellations stink for everyone, and I'm sorry you had this experience. As mentioned, be sure to speak with the airline (Twitter, phone, etc.) to see how they can assist further. ... View more

@mscatrice7 wrote: I have not received any drink coupons since I had my Card and have taken 10 or more trips.  How do I received them now   Southwest sends 4 drink coupons after each set of 10 paid one-way flights. Note: Points flights don't count.   Chase sends Rapid Rewards credit cardholders 4 drink coupons on "milestone" anniversaries such as 5 years, 10 years, etc. (and sometimes other occasions, but no longer annually).    If you're certain that you've taken 10 paid flights and have not received any drink coupons, reach out to Southwest customer relations, who can research this for you. ... View more

Just to add, the TSA also offers an app where you can check for more info (https://www.tsa.gov/mobile). Alternatively, you can tweet them @AskTSA.  ... View more

The crazy thing about the Bluebird is that it is located in a little strip center away from downtown, no where near "Music Row" and all the other music-centric downtown locations in Music City.   It is definitely a really cool, intimate place, and like most places in Nashville, you never know who will show up! ... View more

+1 to this! SWA points are great for SWA, and that's pretty much it. What makes SWA different than other airlines is that the value of the ticket in dollars will almost always equal that same value in points. In other words, the mile is always worth the same amount.  ... View more

My purse is more important than your comfort. I'm not going to move my purse for anyone unless the air marshal requires it. ... View more

If where you sit on the plane or whom you sit with matters to you then book an airline that allows you to reserve seats (usually at an additional costs).    SWA is all about getting the planes turned around as quickly as possible. They are, for me, usually the lowest cost and the most convenient.    I don't like seeing the ever growing list of pre boarders. I'm sure some really have a disability and need to pre board, but I am equally sure that some are just willing the sell their souls to get on the plane ahead of everyone else.   I don't like that SWA allows seat saving.   But each time I reserve a flight I weigh these dislikes with the low cost and convenience that SWA offers and, most of the time SWA comes out on top. But I usually fly alone. I would never use SWA if I needed to sit next to someone in particular on the flight.  ... View more

Thanks.   My question is specific to exit rows. How can seats be saved without validating the passenger.    Anyways, I will join the exit row squatters club. When you cant beat them join them in the loot. ... View more

Wishing your wife a speedy recovery, and hope your family is holding up well.  ... View more

Just to add, sometimes SWA makes a quick touch-and-go where a few passengers deplane/board and then you take back off again! These "stopovers" aren't too long, and allow you to stretch your legs, use the bathroom, and get a drink, all on the ground. Safe travels! ... View more

@rpaz18 wrote: Hi,    I'm just wondering if SW has any safety policy on coffee cup lids. The reason I ask is that during my flight I ordered a cup of coffee and it was given to me with out a lid. ...If the coffee lids are already available I would suggest training the staff in serving the coffee with the lids attached.  To answer your question - the policy is that there aren't lids.   I'm reminding myself not to ramble on these topics, but can't help myself.    The coffee with a lid would be hot for too long to drink on short flights, the issue of clean up of the lids getting everywhere, extra weight, material, cost, etc.   There's also a reverse safety issue that you aren't supposed to carry drinks off the plane, or necessarily even around the plane - think of it more as getting a ceramic cup "for here" at the coffee shop. ...A giant coffeeshop with 143 to 175 seats that bounces around through the air.    Pilots do get special cups that can have lids, so they exist and it is a known issue that was judged specifically to be "yes" in the cockpit and "no" in the cabin.                           ... View more

Seconding that! @bec102896 has got it right.   For the latest, try reaching out via Twitter to @SouthwestAir as they might have some updates for you! ... View more

I would include the cost as a determining factor as well. I used to pretty much always buy EBCI when it was $10. Now, to me, sometimes the inconvenience of online check in is preferable to paying $25.    As we've seen here, there are a lot of different variables that can be a factor. Ultimately, each traveler has to decide what's right for them on any particular itinerary.     ... View more

I can watch live tv but not movies or some tv series. The App store does not have the Southwest app for MacBook--iPad and iPhone only.   ... View more

Southwest's schedule after June 6th does include MAX aircraft, but presumably that schedule is still a reduced one, which will allow them to adapt more easily should the planes still not be available at that time (as appears likely).    Once the MAX is approved by the FAA and the grounding is lifted, it will still take many months until Southwest has all their MAX aircraft in the air and flight schedules return to "normal." For a number of reasons in addition to the MAX situation, that new normal will likely include significant changes compared to the flight schedules of 4 years ago.   There's a chance you may see a return to the former flight frequency on your route, if Southwest finds that business conditions warrant it as the best use of their aircraft. ... View more

I can definitely relate as we were in the same situation. We ultimately used the same confirmation code over and over to pay the $5.60 government fees.    While I'm not sure how much it'll help, try reaching out via Twitter or giving Southwest a call, maybe they can assist further with this scenario.  ... View more

Thanks.  Indeed, I was able to add the companion this morning (1/14). ... View more

@nostresshere wrote: Not bashing WN, but....   My wife was short a few segments last year so we turned one trip from 2 segments to 4 and did a 4 flight run in December to get A-List.   AND - I opened two cards last year as well.   Would have been nice if we were one of those that were targeted.  Oh well....   I had lost A-list last year after being very close and earning it several prior years. I was offered a promotional A-list by flying six flights during some period which I did, got the promotional A-list to tide me over, and then eventually earned it permanently applying to this year.    Keep a lookout for a promotional offer sometime around the end of January.     ... View more

Nonstop flights are becoming fewer and fewer thanks to the MAX 8 saga which has been going on almost a year now! Hopefully nonstops will be restored soon.   --Jessica ... View more

I have the new 10" Fire HD, which with a quick search of the internet enabled me to download a few files and now I have Google in my Fire. Have Google maps, Gmail and Google Play Store. Quick download of the SWA app from Play Store and I'm ready to go. Read carefully the instructions for getting Google in your Fire, but this is my 4th Fire tablet in our family and all have Google without any problems. Yes, the early Fire versions, even with Google Play Store would not support the SWA app, but this latest Fire generation does. Good luck! ... View more

I'm a fan of other airlines (looking at you, Delta) offering 2,000 miles if bags aren't on the belt by 20 minutes. Hopefully SWA will improve BWI baggage times soon! ... View more

Hi guys - thanks for all the replies. I didn't have my subscription set correctly so I didn't realize I had any replies until now. Oh well.   Interestingly, to me at least, this is a published fare on Saturdays and Sundays in July. Looks like there is sufficient time between connections. The shortest connection on the published fares is 2h 10min and what I'm trying to book has a 2h 45min connection.   I'm fine with the two one-ways, but was told by a SW rep that they can't link them. Is that incorrect? ... View more

I've always been a ChromeOS fan, considering I do their support on Twitter too 😉. I love it's speed, updates, and how it's all literally one program: Chrome.  ... View more

Just to add to this — it sometimes can be a bit costly!    I just hit the Companion Pass, so I defintely understand the struggle to rush and race for status. Here's to an awesome 2020 with SWA!  ... View more

@robynjax wrote: I have been on chat with SW for 10 hours.  for years, I have received email confirmations for booking, password resets, etc...  the day I physically called SW to change one leg of flight...I did not get an email confirmation for the change and have not received an email since.... I see in an earlier forum chat in 2018, a person name LyndseyD seem to have found the answer.  Dear LyndseyD please help me!!!!!! She is still around as @Lindsey but not an employee any longer - one of those old threads talked about email servers that were on a black list - hopefully that's not the answer.   I would follow the advice of the others and use an alternate email, also check your profile to make sure it is the correct email, and verify for that flight that you entered the same email when you booked.     ... View more

Sorry to hear of your travel trouble.   When it cancels a flight, the airline normally books passengers on the next flight with available seats. That's probably why you ended up on the 11 o'clock flight instead of one of the earlier ones. It also explains your difficulty in clearing standby for the earlier flights, where others from the canceled flight were competing with you for available seats. ... View more

Wings crossed that you can get a new ticket without paying any extra! Feel better!  ... View more

@Ron_jacobson wrote: I have been seeing the same delay with Alamo.  I booked a car in January and I got the points posted the day after I returned from my trip.  A rental in April took until June to get my points.  And I have yet to see my points for an October trip and way too early to even worry about points from t thanksgiving rental.  All I know is something happened since January 2019.     Very disappointed Whenever I run into a delay in delivery of hotel or rent car  points of more then say 3 weeks, I contact the firm and ask them to get on with it. That normally does the trick. ... View more