Southwest Airlines Community

@mp80237 wrote: I lost my early bird funds. My cruise was canceled August 5th. After I got the email from the cruise line that the trip was canceled,  I canceled the flights. Lost my money. I had purchased early bird for myself and my mother. $80 gone.  Hi @mp80237. We're sorry for any frustration. As a peer-to-peer support forum, we aren't equipped to assist you here, but we recommend you Contact Customer Relations to look into your situation and see if there's anything they might be able to do to assist.  ... View more

Oh yeah! Cross country (Alpine) here we come! So excited! Now if there were more trail huts for overnighting.......... ... View more

As posted on another thread:   Wearing an N95 mask with a valve doesn't do much to protect those around you, as it permits droplet release, negating the whole point of wearing a mask. I was wondering why it took so long to ban them...   I have to wear N95 masks (I'm immunocompromised).  I simply wear a disposable surgical or cloth mask over it.  Double-masked!  I'm protected and I'm protecting those around me.   No one knows I have the N95 on...they just think I'm overly concerned about contracting COVID.   ... View more

If you  are checking one bag and it's a bit over, then possibly have an empty or not so full additional carry on, or to be used as a second checked bag to switch some items over to.   ... View more

Offering internships to students is one way communities give back to schools and is one of the very best examples of social responsibility a company can practice. Internships are a true investment in our nation's future.   thetermpapers   ... View more

@ ffflyer   I could not agree more! I have delayed all absolutely unnecessary travel for now. Not because of any fear, but because of all the inconvenience and BS.   Funny, in the weeks following the whole country shut down, and it wasn't until it started opening back up, I was flying (HOU/DTW, DTW/BOS, & BOS/HOU, numerous segments), and none of us were wearing masks, not the few passengers OR the crew.   All about making the sheep and cattle feel all fuzzy and warm, just like the whole TSA thing! I have issues with wearing a mask but I am tolerating it for the moment, and I have my own personal feelings about the whole Covid 19 BS, but I don't want to get that battle raging here.   Unfortunately, most of my trips to drive would require days v. hours to fly. Shorter ones, around Texas or to New Orleans, I too am driving.   Safe travels, my friend. ... View more

Sorry to hear about your experience...but wow, you certainly had me captivated.  Sadly, this sort of story is all too common these days, but it definitely makes a different impression when related so eloquently.  Forceful in its softness, if you will.   If you needed  a job selling ice to Eskimos, you could probably get it.  😉   I hope your next flight is better.   If I find myself sitting next to you, I expect a good yarn. ... View more

Great video, she is very energetic.   ... View more

There are many of us here who get thousands of SW miles/points that choose not to fly, but to use the points/miles to get gift cards.   ... View more

Hello, I would like to thank you for sharing your information and experience. I appreciate it a lot. frankly speaking, it's kind of hard for me to understand. I'm not so often book my ticket online nevertheless when it happens I simply download my boarding pass and there were no problems at all.  ... View more

What were you trying to do before Southwest indicated that it would offer a refund?   Trying to get SWA to expire (I forefit) the cash value of the Travel Funds awarded from the cancellation so I could file an insurance claim as a loss instead.   Had SWA been able to erase (I forefit) the Travel Funds (and NOT refund the purchase), I would have filed a claim with Insurance.   At no point did I EVER expecting to get a refund from BOTH SWA and my travel insurance.   Why is this so hard for you to understand? I guess. we have all kinds of aptitudes on this forum. Perhaps you're more of a visual kind a guy?     Glad I have time to do this!         ... View more

@Carizzma17    For your protection I highly recommend editing your post to remove your email address as this Is a public forum and the last thing you want is to have your email compromised.     For information on how to obtain your W2 check out this Knowledge Base article: Former Employee W2 Form Information     -Blake ... View more

Southwest defense will be that eligibility for refund is clearly stated in the C of C.   Problem is, less than 1% (my guess only) of the public bothers to read the thing.   Southwest is NOT being transfarent. ... View more

Thanks for the reply. I'll be calling SW vacations next week.  I sent a message to SW airlines & it seems like I'd be able to deal direct with them about a refund on the air portion. I have trip insurance through SWV, but I'm not sure if I have to make my final payment for it to kick in & be able to cancel my other parts. Everything online seems so vanilla, & they aren't replyingto emails. Thanks again! ... View more

When you say your statement closed on the 9th and you have not received your points, has your statement actually posted to your account (which usually happens a few days after the closing date)?  If your April statement is available to see, then look for the points that were included in the statement. ... View more

As mentioned, once the points are transferred from Chase to SW - they are yours, no matter what happens to the credit card.   BUT, if you want to have a less expensive annual card fee - remember the 149/yr fee can actually only cost you half . . . or $75 a year because you account will get a free 7500 mile annual bonus rewards . . . which is worth 75.00 toward any gift card - such as department stores, restaurants, dvds, and others.   Or, Chase will be able to downgrade your card to a 60.00/yr card, and you get an extra $30 in gift cards to lower your out-of-pocket.   Keeping your chase card through a downgrade will also help you immensely in getting other Chase cards that actually  can pay you $2000 in cash bonus'.  Once you have the first Chase card, the other cards are easily approved . . . especially the home business cards. ... View more

In Southwest's own contract of carriage, it states refunds will take up to 7 days. If the representative you speak with says it will take longer, I would download the contract of carriage and send them a screenshot of their own policy. Also, in the past I've requested a refund when my flight was rebooked to dates I wasn't available. It had to call back 2-3 times after waiting 7  the days before between calls before the refund was properly processed, and when it was properly processed it only took about 2 days to show up on my account. Hope this helps! Just be persistent and set reminders to continue checking on it until you've received your $$. ... View more

@Jax2020 glad to hear and thank you for returning to share your experience.  It will help others in the forums to know your path to successful refunds! ... View more

UPDATE:   my full refund hit my credit card account today.   Thanks Southwest and the customer service rep , she was fantastic.    good luck everyone.  ... View more

Considering everything going on, I'm not sure whether this is a refreshing change of pace or much ado about nothing.  Methinks you have too much time on your hands.  I'd say you may even be GLAD at all the decrease in carbon output these days? ... View more

Thank you Nicole.  After talking to Miriam and Alice through twitter DM, and being told by both that my only option was future credit, I was able to talk to William who took care of it and issued refunds for the cancelled flight.   Thanks again,   Randy ... View more

It's true.  You have to call and it takes awhile to process.  Have all your confirmation numbers ready...give them all at one time.  They will email you a voucher for the EB credits.  You can use them for anyone!!!  THANK YOU SWA!!   ... View more

You need to contact Customer Relations, not the "regular" reservations department, and their phone line has limited hours/days. Plus, when they are open, they're overwhelmed. I wouldn't recommend calling right now, your best bet is to reach out via Twitter or Facebook private message (they're staffed by Customer Relations). You'll get a quicker response, and you'll also be creating a paper trail.   If you qualify for a refund (your flight was cancelled by Southwest) Make the refund request clear and unequivocal, and in writing. Document everything. If you're denied, or offered anything other than a full refund, reply once, insist on the refund, and cite the DOT enforcement order. (You may have just reached an misinformed agent earlier. Give Southwest a chance to correct any mistakes. Them initiating the refund is still the quickest way to get one.) Carriers must process the refund within 7 days. Note that it may take your bank another 1-2 billing cycles to actually put the funds back in your credit card account. If you don't receive notification that the refund has been processed within 7 days, dispute the charge with your credit card bank. Banks are also overwhelmed these days, but there should be a way to initiate a dispute via their website. They have 30-45 days to respond, but they will likely issue a temporary credit to your card account quicker than that. If you're ultimately denied a refund, file a DOT consumer complaint.   The good news is that you'll most likely not have to take things that far.   Despite a brief period of non-compliance, Southwest has corrected themselves and, I suspect, wants to do the right thing now (and avoid DOT fines or other enforcement action). Agents may continue to initially offer travel funds (or vouchers for EarlyBird Check-In fees), but if you're clear about needing a refund it's likely they'll understand and comply.                ... View more

@dfwskier wrote:   This says the same thing using different words. It was reassuring to see the U.S. DOT affirm their stance given how the German and Canadian regulators punted.  Will be interesting to see how the Germany situation plays out given the EU regulations. ... View more

@priv8pilot wrote: At this time with all that is going on I just want to get a refund. Reiterating the thoughts above, you are entitled to a refund as they cancelled your flight.  It is a shame that you had to come here to ask, Southwest should make that clear for all passengers.  ... View more

@Famdangocruiser if Southwest cancelled your flight then you are entitled to a refund if you request it.  You need to get in touch with their Twitter or Facebook teams, or call Customer Relations (it's a different phone number than the normal customer service number).   See this thread for an example of a successful refund: https://www.southwestaircommunity.com/t5/Travel-Policies/What-Southwest-are-y-all-flying/m-p/104685   There is a different thread where a customer had to contact Southwest multiple times (I can't find that thread now) but was eventually refunded.   Please post when it's resolved for you or if you have any problems. ... View more