Southwest Airlines Community

Yesterday southwest announced that they were revising their schedule because of the max 8 this in turn changes the schedule which is why you probably saw the results go from several to 1 And the price probably went up because those on the other flights were rebooked on the only flight left Which took the seats at the lower fare.    -Blake ... View more

When you book your hotel reservation make sure to enter your Rapid Rewards number during checkout - if you don't do this, there is no way for them to give you your points. I've never had a problem with my points posting, it typically takes a few weeks but in some rare cases they will post just a few days after check out is complete.   --Jessica ... View more

Are you using the following link to check your status? https://flightattendants-southwest.icims.com/   The following page has FAQ, to include information about where to check your application status for different jobs, it's the source of the page provided above: https://careers.southwestair.com/faq   Good luck!   ... View more

Did you purchase Wanna Get Away fares for all flights? A Business Select fare would not need EarlyBird so if you bought that, that's a logical explanation.    --TheMiddleSeat ... View more

SWA might have placed restrictions on their FA's with helping out... for liability reasons?  The attitude that was given is another issue.  Sorry about your experience.   ... View more

Federal law lets you cancel any ticket and receive a refund-- within 24 hours of the ticket's purchase.   After 24 hours, you can cancel an Anytime or Business select flight and get a refund   .or.   cancel a Wanna Get Away and receive travel funds (no refund possible) ... View more

I've noticed that if you have your phone set to 'lock' after x minutes, the Wi-Fi does not stay connected and you have to reconnect when you unlock your phone again. Seems logical though - if your phone remains active, your Wi-Fi connection remains intact.   --Jessica ... View more

Yes you can still access the Southwest WiFi when your phone is in airplane mode!   --Jessica ... View more

You certainly would not want to check an unsealed box so if your question is to tape the box or not, definitely tape it. Just as you do with a checked suitcase, ensure nothing inside the box is prohibited by TSA. Also like a suitcase, TSA will open the box if they have concerns about something.   --TheMiddleSeat ... View more

@Guardian40 wrote: Will never fly on one these. That is certainly your prerogative. Remember though, American and United will be big users of the plane too, and ALL airlines switch equipment at the last minute, in this case from MAX to nonMAX, and vice versa. ... View more

You may want to get in touch directly with Southwest, Twitter is probably the easiest way (see the "Contact Us") link for their handle and additional options.  There are some Southwest folks here but most of us in the forums are passengers too. ... View more

@frserrata you are able to provide feedback three different ways (see the link posted from @dfwskier for the Twitter handle and phone number):   Customer Relations Department via Twitter Customer Relations Department via phone call Online form Here is the click path for the online form option:   Click "Contact Us" at the bottom of any forum page Look for the "Email Us" section on the left side of the page, click where it says "Send us a message" When you click it will launch a pop-up form For "Nature of Communication" select "Compliment" then follow through with the other requested information Click "Send E-mail" at the bottom of the page ... View more

While I appreciate your response it really doesn't solve the problem of so many people taking advantage of pre board as a way to get a great seat.  I would love if they boarded "with extra time" between A boarding and B boarding like families do.  This would at least make it fair for those who paid more for their upgrades or for Business Select ... View more

No es de Southwest, esta es la página de carreras de Southwest: https://careers.southwestair.com/   It is not from Southwest, this is the Southwest careers page: https://careers.southwestair.com/ ... View more

I'm surprised that a simple call to cancel a flight would have caused such a poor experience. Was the rep unable to cancel the flight for you?    Also, be aware that you can easily cancel a flight online.    Hopefully your future experiences with Southwest are better!  ... View more

That is a good question, are you able to provide an update when you find out? ... View more

@rthomson739  always refers back to your dashboard on the status of your application.  ... View more

Ahhh, SW does not sell non-cancellable flights.   Did youmean non refundable?   We're missing something ... View more

@rpaz18 wrote: Hi,    I'm just wondering if SW has any safety policy on coffee cup lids. The reason I ask is that during my flight I ordered a cup of coffee and it was given to me with out a lid. ...If the coffee lids are already available I would suggest training the staff in serving the coffee with the lids attached.  To answer your question - the policy is that there aren't lids.   I'm reminding myself not to ramble on these topics, but can't help myself.    The coffee with a lid would be hot for too long to drink on short flights, the issue of clean up of the lids getting everywhere, extra weight, material, cost, etc.   There's also a reverse safety issue that you aren't supposed to carry drinks off the plane, or necessarily even around the plane - think of it more as getting a ceramic cup "for here" at the coffee shop. ...A giant coffeeshop with 143 to 175 seats that bounces around through the air.    Pilots do get special cups that can have lids, so they exist and it is a known issue that was judged specifically to be "yes" in the cockpit and "no" in the cabin.                           ... View more

My wife and I both paid for Precheck so both go to that line. However, I had a hip replacement and request a full-body scan. She goes through the regular scanning line. We are separated at that point, but meet up after security. Being separated is not a big deal for us as we know where to meet up. ... View more

Nonstops from PHL to LAS and back ceased in the beginning of 2019 - right around the time of the MAX 8 grounding. The last nonstop flights I took was in October 2018. This route only had 1-2 nonstop flights per day to begin with, so I can understand them being eliminated, but it's still painful. I am coping the best I can, but the 'cheapest' options now are with 2 stops, and it's hard!   --Jessica ... View more

@Magwebb33 here's the click sequence I'd follow if I needed to get documentation/audit the points (all on a desktop computer rather than on a mobile device):   On the main Chase account screen near where it says "Southwest Airlines Rapid Rewards", click "See details" Click "See rewards history" Click on each of the appropriate time periods.  I'm *guessing* that based on what you've posted you should see all of the activity that Chase shows you've earned to get to your expected points total.  For each time period you should see labels like "+ 2X Pts for Southwest purchases" -and- "+ Points earned on all other purchases" -and- "+ New Cardmember Bonus".  Hopefully you see all of the points you think were earned. Very important, you should also see an entry for each time period labeled "- Total Rapid Rewards transf. to Southwest"  If you see all of the points on the Chase account then so far so good, you have confirmation the points were earned according to Chase.  If you don't see any points there then that's where to start. I'm *assuming* the points were earned on the Chase side and that you see the lines with points transferred to Southwest. Now go to your Southwest Rapid Rewards account.  After logging in click "My Account" then click the "Recent Activity" side bar area.  Click "View all activity". You should see the corresponding points posted with the label "Rapid Rewards Credit Card..." with the corresponding date. Also take a look at the physical Southwest credit card.  The back of the card should have "RR #########" printed on the back, that number should match the RR# at the very top of the Southwest site when you are logged in (look in the top left corner).  If the number on the credit card does not match the online account number then that is a good indicator that the points went to the wrong place. Hopefully this helps!           ... View more

Good luck to you!   ... View more