Southwest Airlines Community

Amusing that you believe your comments shilling for SW are "helpful" to anyone other than the airline... ... View more

Sorry to hear that Jessic.   Deals were limited for me, too,  and what deals there were they stopped after 2/28. ... View more

One segment, since you are only boarding one time.    --Jessica ... View more

I have always thought flying to be incredibly safe, all things considered.    --Jessica ... View more

It's so disappointing. I think my Southwest loyalty has come to an end.  ... View more

If the airline starts charging those customers of size for the 2nd seat they won’t purchase it and you will in turn be uncomfortable because they would be next to you encroaching on your space    Alaska has a policy (or did when I looked in to it several years back) where as long as there was an open seat when the aircraft took off they would refund a COS extra seat    if a plane has open seats why not make everyone comfortable? Full flight try to get the COS on a flight where they can be comfortable without upsetting someone by bumping them    everyone should be able to fly comfortably and the airlines are making Seats smaller even if we were all fit and healthy we will soon all expand to the seat next to us with the smaller seats by day  ... View more

It's in the "other" category and shows "Customer Service Adjustment" in the description; only applying to Companion Pass Qualification.  So not really sure if it is coming from Chase or Southwest.     Just curious what it could be.  Not complaining and will take them, but.... ... View more

If the wi-fi is not functional above 10,000 feet, request a full refund.  I do and I do. ... View more

Thanks so much for posting that link to the other discussion.  It really helped me.   ... View more

Hi PamG   Just do like everyone else does on Southwest.  Pretend you’re disabled and then get miraculously cured after boarding.   This is something that Southwest’s model of boarding promotes, so take advantage of it.   Jim                                    ... View more

@jksobonya wrote: My fear is that the stands are going to stay up and it's never going to go away entirely ... I feel like they ruined a lot of the LVStrip to prepare for a race that, in the end, not a lot care about. Today's race day...10pm PST...I'll be in bed by then!    I have another trip to LAS booked after the Christmas holidays. I'll likely have time to swing by the Bellagio area but I predict that no evidence of F1 infrastructure will remain. I saw a few I-beams but most of the other supporters appeared to be the same material used for temporary scaffolding.     One interesting fact though: Quality of life appeared to take a major decline for visitors and workers during the several months leading up to the race going all the way back to last spring. Crews had to close traffic lanes through several sections of Las Vegas Boulevard and other major throughfares along the track route to repave and prep the roadway. That led to serious bottlenecking and standstill congestion in the district which made rush hours in SoCal look like the Priority Express Lane (okay...a little exaggeration).     @jksobonya wrote: Hotel prices have plummeted this week and I am sure people who paid hundreds/thousands for rooms are a bit ticked that they are quite cheaper now due to apparent lack of demand.  This is a reason why SoCalFlyer97 always picks the "Free Cancellation" option when I hotel shop through the Southwest Hotels and Rocket Miles portals, although to be fair, I did not do a curiosity price check of the Vegas area for this weekend's race when the rates were at their peak levels.     ... View more

I noticed this too for one of my flights, and there doesn't seem to be a time limit to make the free change(s), whereas before you had to do it in 72 hours (on average) then the option went away.    --Jessica ... View more

@muel87 wrote: Yeah, that's not an accurate comparison.  For one, those tickets are likely more, but more importantly this isnt all "new" spending.  People are using the CC for things they're already buying, in our case there was no new spending at all.   That's a wise policy, I would only recommend to buy something extra if you are close at the end. It's not a good way to start off.     ... View more

@Southwestluver9 wrote: I booked flights using a couple Southwest flight e-pass domestic certificates. Something came up and I now need to cancel the trip. Can I receive the e-pass back or flight credit? I believe so, if not then change it to something a few months out until you know your schedule and then change it again to the flight you need in the end.   You have to call to do this anyway, so you can ask the agent what the options are for when you need to reschedule.     ... View more

Greetings Community Southwest!   SoCalFlyer97 has made it to the final hotel of the Five One-Nighters at Five Points Plus Hotels, all booked for this month of October, all booked through Southwest Hotels.     Hotel #5 of #5 was in the heart of the Ontario Mills Mall region near the ONT Airport. A little mix-up occurred during booking as I had intended on booking a room at the Ayres Hotel in that area thanks to a 3,000 Rapid Rewards points offer for a one night's stay. That plan ran into a little roadblock due to an name change at the originally booked location combined with Ayres relocating its Ontario operations literally one land parcel to the west.      In short, Southwest Hotels did not fail me. Here's what happened: A few months ago, Ayres Hotels closed their Ontario Mills location and sold the property to Best Western. At the time when I booked the room via Southwest Hotels, the reservation location reflected the Ayres Hotel.    What caused the goof-up was Ayres moved its Ontario location literally to the hotel property next door. So naturally, on arrival day when I punched in the hotel address from the confirmation email and made my way toward the Ontario Mills Mall area, as I got closer to the destination, I went to the property that had the name "Ayres" installed on the hotel building.   Upon attempting to check in at the current Ayres location and learning that my name wasn't on their list, I gave them a copy of the reservation details so they can resolve. The hotel staff quickly identified the likely cause was due to the move, got Best Western on the phone, and confirmed my reservation was in fact successfully booked for their old building, now the Best Western. Ayres staff also informed me that a few other guests who booked third party in advance like me also had similar issues with being booked at the 'Old' Ayres next door but intending on staying at the 'New' Ayres.   I made my way over to the Best Western and when I got to the desk, my name was there! It was a smooth check-in. They collected a $100 incidentals deposit.     Thankfully, since the name and ownership change was very recent, most of Ayres' European-themed amenities were still at the older property but under the Best Western brand...and yes, I got my 3,000 Rapid Reward points which is about $45 in value toward future airfare. I left a review of the experience on TripAdvisor.   So there you have it...Five One-Nighters at Five Points Plus Hotels. Other than the name-change issue at my last hotel in Ontario, the Southwest Hotels booking process was near flawless. During these stays during the month of October, I was able to attain the following points:   Buena Park Grand Hotel (near SNA): 2,000 Wyndham Garden San Jose Airport (near SJC): 2,000 Motel 6 Corona: 500 California Suites Hotel, San Diego (near SAN): 2,000 Ayres Hotel (now Best Western) Ontario Mills (near ONT): 3,000 Total 9,500 (approx. $143 in value toward future airfare)   That being said, I think Southwest Hotel's Points Plus properties adds huge value to the Southwest Rapid Rewards program. Likewise for the Rocket Miles booking portal in partnership with Booking.com. One does need to be mindful of potential base room mark-up's on such properties and should factor that in while hotel shopping.   When I booked these rooms, I certainly checked to make sure the return-on-Rapid Rewards points value (approx. $0.015/point) when factored into the posted room rate brought the total cost of the room to either equal to or less than the lowest price on the market with free cancelation.     This experience showed me that both Southwest Hotels and its sister site Rocket Miles are legit booking portals and great sources to get some generous amounts of Rapid Rewards points good toward future flights.    If you're in need to "buy" some extra points, short on Companion Pass Points, or have some Southwest Airlines trips lined up, I would consider Southwest Hotels as an option. ... View more

I'd be more excited if it were a hot sandwich rather than 2 alcohol drinks.   ... View more

@sskotha wrote: I am facing the same issue as well, and wasted so many hours of my time because of it. Please please please fix this soon Southwest! At some point my time will become more valuable than the money I save so I might just give up and change to a different airlines if this keeps happening each time. Is it happening every time?   Also book one-ways so you can self-service changes more easily on-line and less likely to need to call.     ... View more

@jksobonya wrote: Well this was a mouthful.      Leaving a "Google review" ... is that what people do these days? I don't think I've ever considered going to Google itself to leave a review about Southwest (or really anything).    Restaurants I have done before, or small business. Very few people looking for Southwest online are going to see a Google review.     ... View more

@eosphorus wrote: Or since they are charging people to give them an early bird they could pay a decent dev to write code to not make that seat available and instead assign it to the earliest person that bought an early bird and then keep following that algorithm till no early birds are left. Most other airlines do something similar. From a guy that was a dev in an airline  Former dev but not a former Southwest passenger? The seats aren't assigned on Southwest.         ... View more

@Lostclimber wrote: So as a weekly flyer with Southwest I used to get drink coupons in the mail after 4 flights or so but now nothing … I can only presume that everyone else around me had these now luxurious coupons from past negative experiences but come on why do you stop rewarding your loyal customers?? This was discussed in this thread earlier this year - Southwest stopped sending out coupons - we do not know when they will send them again. I'm crossing my fingers that they move to digital coupons.   --Jessica ... View more

It all depends, offers change constantly.   --Jessica ... View more

@sr103 wrote: Thanks, I do have all my bookings under 'Upcoming trips'.  18 pages of them (only 2 displayed per page).   I'm looking for ALL in one spot, preferably wth Locator Number, cost, dates, & time.   I can only do this by digging through all the pages, then hitting each trip, or scanning my email via locator number.   A bit troublesome and very expensive when the only internet access is driving to town and going to the library where you are allotted 1 hr / week access.    Just looking for a quick and easy (and inexpensive) option to track trips.  Previously 'Future trips' portal displayed (6) trips on each page.   1/6th the time and expense to browse.    Thx Hello-   A one-hour-per week time limit to use a public library's internet...That's the tightest I've seen it! Is this limit specifically for using the library's public computers or for using the public Wi-Fi network with a personal device like your phone, tablet or laptop?   If you have a personal device, I would "Wi-Fi shop" until you find a location that has better usage terms, even if its in the parking lot of a local Starbucks or McDonald's as no purchase is required to use these.   In either case, I would first save or print your upcoming flight confirmation emails to an offline location. From there, you can access the details anytime to transfer to your spreadsheet without internet connection. Would this option work for you?   ... View more

Simply activate the alarm, and like magic, your car will make its appearance. Additionally, you might want to begin your search on the fourth floor.       ... View more

not alone, i do , many do ... View more

I had same issue with never getting a confirmation email. I wanted to cancel the hotel room but the hotel said I had to go through SW (ie Bookings). I paid extra at time of reservation in order to have a refundable room (with covid out there I was worried I might need to cancel or something else might come up--which did). I used the concierge phone number provided above and got an AI bot asking for my confirmation number which I don't have. I kept keying in 0 and after several go rounds the AI gave me a live person to talk to. She confirmed it was a refundable room reservation since I was cancelling several days before the deadline. She asked several questions and cancelled the reservation (for which I did get a confirmation email). I have used SW hotels in the past without a problem. I won't use SW Hotels again without saving a PDF or screen shot of the reservation screen. I have been using SW hotels in order to get the Rapid Reward points btw. ... View more

@richwag wrote: I recently got a new iPhone and when I try to login to the iPhone app, I get an error. I can login using those credentials in the web app on my phone. I've tried removing the app, and redownloading it and it never lets me login. Any advise? Hi @richwag    I Echo @jksobonya    Southwest's website was acting a little buggy on Tuesday. I ran into trouble booking the WOW50 promo flights as I was not able to log into the website for a short period.    As of today, everything is AOK. Try logging in again. ... View more

This is an older post - but - there is lots of incorrect information here. Southwest Hotels is not directly affiliated with Southwest - it is managed through a 3rd Party, Booking.com. So any questions/concerns/etc. need to be made through them.   Secondly, I actually use Southwest Hotels quite often - 2 different hotel stays over the last 2 weeks or so - and to date I have never had any problems. I use Southwest Hotels whenever I don't care about loyalty to a particular hotel brand and want to stay somewhere unique, and/or I get a lot of points for the stay. For my last 2 trips I got 3,000 points. So it's worth it from that angle if you want extra points, and they are Companion Pass qualifying-points.   --Jessica ... View more

@bec102896 wrote: 50% off base fares on select flights 10/24 though 3/6 book by September 28th  Done 🙂   SoCalFlyer97 found some good deals and has booked 'em! This included picking smaller 'convivence' airports in SoCal like ONT which typically have much higher base airfare than at larger airports like SAN for short-haul flights that I usually take.    Should I stick to my plans, I'll be posting Photo Reports of these...   Stay tuned!  ... View more

Although the error code is the same it might make sense to start a new post with the new 2023 issues.     ... View more

@jbailey5280 wrote: For the second time in just over a month, Southwest has charged me for a booking then not sent a confirmation email and has refused to release the pending charge. The first scenario took 7 days to refund and only because Bank of America canceled the transaction due to no response from SWA.   This forum has dozens of posts about this exact issue - try to use Apple Pay, Southwest says there was an error but charges you anyway. Both time representatives have said it is on my bank to cancel. Rep from BofA have confirmed - on the phone and in person - that is 100% false. Knowingly disseminating false financial info is fraud.   SWA is a publicly traded, multi billion dollar company. How could you have such a basic issue and literally zero response plan. Do they even read these forums? I’ve not seen a single SWA employee reply to a single post.    FIX YOUR SYSTEM, STOP HOLDING MONEY FROM FAILURES IN YOUR SYSTEM, and for the love of god give your customer service reps SOME sort of info or tools to resolve this. Like all others have said, will not be flying SWA after this trip.  I can answer part of your question: this is primarily a customer to customer forum, so no the Southwest ticketing people are not reading your posts - you should use Contact Southwest Customer Service to reach Southwest directly.     ... View more