"Masked up? Lol the kids are terrified and now they can’t smile or see people smile. We are going to have a whole generation of psychotic adults because of this stupidity." Psychotic Adults? Where is your data to back up this claim? Children take their cues on behavior from their parents' behavior. The apple never falls too far from the tree. Good luck with your anger
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1st some of the Bad: My Direct flight to Pensacola was delayed over 4 hours on Tuesday, odd first they cancelled the continuation of the flight to Dallas, and then an hour later said they had to "find another plane." The Good: Flight arrived safely in FL Tuesday night. More Good: I got an email promising me a $100 Luv Voucher for "the Trouble" More Bad: My return Flight to BWI on Friday afternoon 5:15pm was cancelled at about 1:30pm. More Bad: 1st available flight was Sat @1040 via MCI to BWI @08:05pm. More Good: I left my Phone# and received a call back from SWA Customer Service spot on time wise. I explained I did not see that timing of flights as realistic for success given I would be flying west 2 hours to fly east 3 hours with weather conditions & limited options in Kansas City for rebooking that late in the day. More Good and The Not so Ugly: The SWA Rep was very friendly and helpful but we could not find a more practical path back to BWI Saturday, so I booked a flight on Delta. and assured her I would be using my "credit" next week. Which I have booked. This is one of the reasons I use SWA.
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08-10-2021
01:48 PM
08-10-2021
01:48 PM
Just curious, Are you riding in this wagon? If not checking it before security might be easier? If you're carrying valuables in the wagon I suggest carrying them on your person.
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08-10-2021
01:38 PM
08-10-2021
01:38 PM
Exactly, an unfortunate and expensive decision. Definitely a self-inflicted penalty. This is not SWA's fault or responsibility. You really have no case with Chase Bank or the BBB. Sending Fedex letters of protest regarding a personal choice to upgrade a ticket seems pointless. Best of luck on trying to secure compensation after the flight was completed
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08-10-2021
09:36 AM
08-10-2021
09:36 AM
I don't know about getting wings, but I recommend: -make sure the kids are masked up -chat up the flight attendants, explain your kids' excitement and anxiousness, -ask nicely if a cabin crew member is available? Being understanding if the flight is full and or delayed Remember the crew is there to do their assigned jobs and deliver you and your family safely to your destination, not entertain you. best of luck
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If it's fragile or valuable it should always be carried on. American Tourister was right in 1971 https://www.youtube.com/watch?v=Q5sEIWlQO7A
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08-09-2021
12:21 PM
08-09-2021
12:21 PM
Believe you must upload your results to a Jamaican gov't website not SWA
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If they can fill planes to and from a given city they will beat path to get gate space at the local airport. If they can't project a reasonable profit it just isn't going to happen 🙁 . I remember when SWA flew to Key West, but they scrapped that destination 5 or 6 years ago, just couldn't fill the planes
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08-06-2021
06:31 AM
08-06-2021
06:31 AM
So sorry to hear of your troubles, that being said I am unclear how a single adult can effectively travel with 3 children under 7 years old( 2 of them small enough to require being carried). This sounds like a self inflicted recipe for a lot of heart ache. I wish you the best in the future.
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07-30-2021
12:33 PM
07-30-2021
12:33 PM
Check the terms and conditions via the SW offer at Chase.com. (and screen shot or print the small print for your records if you find a loop hole to make it work.)
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It's sad to hear your experience. I too have had some service challenges flying SWA in the last several months. They have all been reasonably resolved. It seems clear you've given up on SWA, "blowing up the board" on a customer to customer forum is pointless and waste of your energy. Best of luck to you in the future and I wish you safe travels
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Good point who makes flight decisions based on the availability of alcohol on a flight in 2021? Not this guy, but to each's own
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07-22-2021
11:46 AM
07-22-2021
11:46 AM
FWIW, Adding your companion to any flight is easy
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Sorry for your frustrations, flying from the west coast to the east coast is often challenging on SWA since there are no red eyes. For future reference you may want to book transcon flights, 1.) with as early a departure time as possible and 2.) through Midway Airport so if there is an issue you are at an airport with many SWA flights going to East Coast Airports.
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I understand your frustration A good rule of thumb to remember, Airlines are tenants at the airports they fly to. They are not in charge of the airport property. Maybe try arriving earlier and as frustrating as this sounds, plan on waiting.
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07-21-2021
10:11 AM
The SW system was a little "wonky" when I had to do it in June to reenter the country. Maybe try clearing your browser and use a computer rather than a mobile device?
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I recommend you go to Chase, and read the fine print, (Download or screenshot it too.) The best advise here is still just advice and I would not want to steer you wrong.
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It really depends if you clear customs at your origin outside of the US. If you do then you should be good. If you have to go through customs on arrival at the connection then NO.
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07-09-2021
02:33 PM
07-09-2021
02:33 PM
This is a shot in the dark but sometimes for some reason if you used the same email address in booking, that causes snafu's for different named persons because the email address is somehow used as the identifier for the reservation #
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Sorry to hear about your troubles, this is a customer to customer forum. I offer you some advice. If you travel by air, book flights in the morning, fly direct, and fly from a "Hub" airport. Hub meaning that a particular airline has multiple flights through out any particular day. I live close to a regional airport but ALWAYS drive to the nearest major airport for personal and business trips. Why? Because it is important to me to be prepared for the unexpected. Good luck in the future
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07-08-2021
01:01 PM
1 Love
You may want to try a different browser on your phone/tablet/computer. Sometimes I have found one browser will just not sign in while the other one (chrome) opens right up, your mileage may vary
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Might be worth trying to edit the reservation online, (I would recommend working from a laptop not the mobile app it would be easier to navigate), I am assuming you have multiple parties on one reservation.
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From a customer stand point I believe you have many good points, but the rest of the airlines are in the same boat. Delays, cancellations, long waits on hold, etc... are the standard order of business in today's travel world. All that being said, there are some very simple rules I live by for flying for business or pleasure. 1.) Fly direct non-stop, 2.) if possible fly in the morning. Why? non-stops are a no-brainer, especially when traveling for pleasure. connections, delays, bags etc... (I fly SW mainly because at BWI it gives me the ability to go almost anywhere I need to travel directly, except Canada.) Morning flights that have issues allow for more hours and other flight options to get me where I need to go, the later the hour on any given day the more likely you will be SOL.
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06-28-2021
09:27 AM
Perhaps you could purchase the the business select upgrade for boarding in the A1 to A15 slots for part of the family, go to seats in the rear of the plane and have the other parent and 2 year old board during family boarding? This will insure you can sit together. As far as being family friendly SW is always very accommodating to families, but Rules are just that rules.
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Sorry to hear about your frustrating experiences, but choosing AA as an alternative may bring you additional frustrations. Best of luck. https://www.npr.org/2021/06/22/1008968725/american-airlines-passengers-could-be-in-for-a-summer-of-delays-and-cancellation
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Pretty sure I got lucky on Monday and did not get grounded or delayed
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06-17-2021
08:27 AM
This a customer to customer forum, please contact SW directly, use phone, email or social media, best of luck!
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06-17-2021
07:44 AM
06-17-2021
07:44 AM
Agreed, when you apply for the card you provide the RR# number. It is typically pretty seamless. Check with Chase hoping your points have not been deposited in some else's RR account! If it's just a different RR account it is easy to combine accounts
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06-04-2021
06:05 AM
I feel your frustration. Having been late to the gate myself, (boarding starts 30 minutes before departure), I have had to own and take personal responsibility for my tardiness. It appears you cut it too close since you reference the 10 minute time frame.
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