@sunilpenna10 wrote:
Hi
I am planning to book a ticket with 40 min layover in Denver and no plane change. Since I am travelling with 16 months old, I would like to get out of plane and get back in after changing diapers and get some muscle relaxation for infant. I will be travelling with my family of 4. Is this allowed?
Hello-
I echo @dfwskier. Your group would be Through-Passengers and will need to remain on the plane at the DEN stop but you'll be able to get up from your seat and stretch after they do a count. Think as of it as a roadside stop where you can get up, but you'll remain inside the plane.
Once your plane lands in DEN, those headed to DEN will deplane. Through-passengers stay seated. Once the DEN passengers have deplaned, Flight Attendants will do a count of your group and all other through-passengers. Once they're done counting, they'll make an announcement that you can get up, stretch or use the restroom aboard the plane. You can also select a new set of seats too.
They probably won't let you leave the plane to go into the terminal; however you'll be able to get up during this short period so you can care for your infant before they board the next set of passengers. Once the next set of passengers start boarding, you should return to your seats.
I would also pack some extra refreshments for your trip since your flight will include a through-stop.
Hope this helps!
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SoCalFlyer97's Train-to-Planes series continues...
Our next phase takes us through a long layover experience at Los Angeles Union Station...about 7 hours worth of time I needed to plan and figure out. My ride aboard the Pacific Surfliner route was scheduled to arrive shortly before 1pm; check-in for my long-haul ride in a Sleeper Roomette aboard the Texas Eagle was not due to commence 'til about 8pm that night with the train not departing LA 'til 10pm. That meant I needed to fill in about seven hours' worth of time.
I purposefully planned for this long stopover in between trains at LA as a proactive measure to buffer plenty of time just in case I ran into any serious travel disruptions from the Surfliner leg. My connection was to the Texas Eagle route which only offered 3 departures each week with sleeping rooms that can often sell out well in advance. That basically meant that if missed my train from a possible Surfliner-leg travel disruption, I'm likely not getting a sleeper and I wasn't prepared to ride coach for a 36-hour train ride halfway across the country.
Fortunately, my first train along the Pacific Surfliner route pulled up and arrived as promised, just a few minutes behind scheduled arrival. That meant I had nearly the full 420 minutes to spare. It is also another version of "traveler's insurance" that I "buy".
This a vital Travel Tip: If you have a long-distance train, cruise or international flight, and using a commuter-oriented rail system like the Amtrak Pacific Surfliner to connect, one of the best ways to avert trouble is to be at the connection point or port several hours before departure; if it involves an incoming connecting flight or inter-city transportation service with very few departures daily, I would schedule the arrival at the connection point one day prior and book a hotel/stopover. Yes, that's added travel cost but it's "insurance" well spent; plus you'll have an opportunity to explore the city.
Since my vacation time spanned several days, I of course needed to carry luggage. Amtrak offered baggage storage service for $10/item per 24 hour period at Union Station. Fair enough. My luggage consisted of a Carofield 50L Travel Backpack. However, I opted to carry the bag on my back as I explored as I had some valuables in there which I felt shouldn't be left at the train station.
So what exactly did SoCalFlyer97 do during that 7-hour period in LA? I left LA Union Station with my baggage and hopped aboard the Metro Rail system and rode it to Santa Monica. Since this destination is the western terminus of the I-10 trans-continental freeway and Amtrak's Texas Eagle follows this highway into San Antonio TX, why not head to the spot where the I-10 Freeway begins and enjoy the cool 75-degree beach weather before I headed into the heat and humidity that awaited me in AUS?
Spent a few hours there. Shortly around 3:30pm, I took the E-Line (formerly Expo Line) back to Downtown to go visit family and have dinner with them; they live in one of the condo skyscrapers. Shortly before 8pm, I hop aboard the B-Line (Red Line) back to LA Union Station to check-in.
In my perspective, LA Union Station can be described as a mini-airport concourse placed inside a historic train depot except in place of airline gates, there's platforms all over the place to board all kinds of trains, buses and even rideshare.
More details of this historic depot, its private check-in and lounge area for Amtrak Sleeping Car Passengers, and how it mimics an airport concourse will be in my next post in this Train-to-Planes series followed by my journey to AUS aboard the Texas Eagle.
Stay Tuned.
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07-22-2024
11:18 AM
2 Loves
@mishatneevronil wrote:
Hi,
I was wondering if someone could direct me in the right direction! I am hosting a fundraising gala for a non profit foundation that fights childhood cancer in November 2024 to raise money and awarness for the Neev Kolte & Brave Ronil Foundation. All of the proceeds will go directly to this organization and we are currently looking for business that would be able to make a donation to our silent auction.
The application form is asking for
"Enter the invitation code given to you by the grant making organization." Unfortunately, I don't have a code and am struggling to identify who do I approach for this code?
Thank you so much
Misha
Hello Misha-
A similar topic was raised back in 2018 and it appears the information is still valid. See this thread:
https://community.southwest.com/t5/Travel-Policies/Donation-for-Event/td-p/81796
Info Page:
https://www.southwest.com/citizenship/people/community-outreach/
Guidelines for Charitable Giving:
https://www.southwest.com/assets/pdfs/southwest-difference/southwest-citizenship/charitable_guidelines_charitable_giving.pdf
I saw there was no link under the "Request for Donations" area and there was a statement that read "At this time, we are focused on the sustainability of our existing community partners to fulfill their missions." Not sure what this means...I would email and inquire with SW directly:
https://support.southwest.com/helpcenter/s/email-us
I would click on "Comment/Question", "Customer Service" and ask customer service to forward your question to SW Community Outreach.
Hope this helps.
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@arringtr wrote:
Can anyone please help me understand why you can never find the advertise low fare for any of the suggested destinations from my departure city in North Carolina? It's largest international airport in the state yet I rarely see any truly low fares let alone the one that is advertise like $49 one way. I would love to take advantage of the sales offers that continually come via e-mail. But alas, it never seems to be the case.
Hola!
I'm assuming your outbound airport is CHS. Keep in mind the sale is "as low as $49" but I would still price check your favorite routes to see if they're marked down during this sale period. This page may help:
https://www.southwest.com/find-best-flight-deals/
Looks like your airport has a few deals depending on the dates. Currently:
BWI $49
BNA $65
ROC $78
SAT $78
MCI $80
STL $84
MDW $89
Hope this helps!
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@jiminNH wrote:
I just got another email saying that there are $49 fares to some destinations. Can you please just list what those are. From here to here, these dates, these times. I have friends and relatives all over the country that I'd love to go visit, but I can't do a hundred searches to see where the mystery cheap fare is. Show me and I can decide if it applies to me. Doing this low fare adds are just irritating your millions of loyal customers as they are completely useless to actually find a fare that might apply to us. Either make it easy to do that or stop sending these kinds of emails.
Hello!
The local "As Low as $xx" (e.g. low as $49) sales can be a hit or miss as the old cliché goes but when Southwest announces such sales, it doesn't hurt to run a price check on your routes. Although most routes don't go anywhere near the $49 mark, they can return a lower overall fare during sales.
To answer your question of which routes are $49, this page may help:
https://www.southwest.com/find-best-flight-deals/
LAX for example has some midweek $49 flights from there to LAS and SMF. My regular origin airport out of SAN is offering $49 flights to LAS and $69 flights to SJC and SFO. My convenience airport at ONT has got some $49 flights to PHX too.
Hope this helps
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Greetings Community Southwest:
Last month, SoCalFlyer97 traveled and served on a mission trip in Austin TX from Cali which a Southwest Airlines flight and two Southwest Hotels bookings played roles in. In addition, our nation's massive rail network Amtrak got me from a local train station into the Lone Star State for the journey in.
Both Southwest and Amtrak have officially marketed each other's services; SW's destination page for SAN gives a blurb to hop aboard the Amtrak Pacific Surfliner route at San Diego: https://www.southwest.com/destinations/west/san-diego
Likewise, Amtrak gives a plug for airport connections along its SoCal route with a nice picture of a Southwest 737-700 parked at BUR. https://www.pacificsurfliner.com/plan-your-trip/connections/airport-connections/
So I thought it would make sense to share my journey from SoCal to AUS via Amtrak's Texas Eagle train, share my two Southwest Hotel stays, followed by my return trip to SoCal aboard a Southwest flight. This post will be the first of a series of multiple posts. This first post covers the prelude feeder trip aboard the Pacific Surfliner into LA to connect with my 36 hour train ride into the Lone Star State.
SoCalFlyer97's journey across the western United States begins aboard the Pacific Surfliner in San Diego County to LA Union Station so I can connect with the Texas Eagle route. The Surfliner has multiple trains daily linking SAN to LA with select trains going north toward SBA and even one daily roundtrip all the way to San Luis Obispo.
My long-haul ride aboard the connecting Texas Eagle didn't depart 'til later that night but since this train only offered 3 departures each week, I felt it was best to be in the LA area very well ahead of time just in case I ran into any travel problems for this first leg aboard the Surfliner; thus I planned for a midday arrival in LA.
Train arrived at the local station about 10 minutes behind schedule but nothing to complain about. The Surfliner offers two fare classes: Reserved Business Class and Unreserved Coach. Both fares offered great flexibility; they can be cancelled with a full refund to the original form of payment with no fees (for Business Class, the refund is granted if the reservation is canceled/changed anytime before actual departure). No change fees. Both also granted access to a café car which offered light meals, snacks and beverages for sale with a dining area and reasonable prices. Passengers can also bring and consume their own food aboard the train at their seats but just like the airlines, if one brought their own alcohol aboard, it cannot be consumed on the train.
Seating for both classes offered reclining seats, power outlets, foot rests, and large tray tables.
Business Class perks also include seating in two cars reserved for Business Class passengers, additional legroom, less foot traffic, complimentary snacks and drinks, a dedicated attendant, and guaranteed unassigned seating. Just like SW, once aboard the train, passengers may take any open seat on the upper deck as the lower deck is reserved for passengers with disabilities.
Unreserved Coach fares basically gets you on board the train; however this class has the maximum ticket flexibility where one can use the ticket in between the two station pairs aboard any Amtrak Surfliner train up to one year of booking without having to rebook. Thus, if one misses their train, they can simply hop aboard the next one without having to make any adjustments to the booking. The drawback is Unreserved Coach can "oversell", leading to standing room-only conditions at times.
The fare difference in between Coach and Business Class ranges from $10 to $35, depending on travel distance...a great value in my opinion; thus, I elected to ride Business Class.
On the train set, the Business Class section consists of two cars located on one end of the train. On most of my train trips, the second car would consist of a Superliner coach car--the one used along Amtrak's long distance routes with dimmed lighting and even more legroom; whenever I see this car on the train set and have a Business Class fare, I prefer to ride in this coach.
As you can see, not a full train in Business Class; so feel free to spread out. Unreserved Coach looked a bit more crowded but everybody had seats. I got into LA around 1pm. Texas Eagle wasn't due to depart 'til 10pm.
One travel tip: If you're connecting onto the Surfliner from your Southwest flight and travelling anywhere south of Orange County or north of Ventura, grab a window seat on the side of the train next to the ocean!
Next up on this Vacation Series...What did SoCalFlyer97 do when he got to LA with a 7-hour layover? Take more trains? Stay tuned!
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@Gunnt25 wrote:
Hello! I’ve been doing some research and I’m very interested in applying for a flight attendant position. I understand there’s no specific time or day to apply. Is there any possibility of a flight attendant position opening up anytime soon this year?? And if so, is it better to go to flight attendant school beforehand or does southwest pay for training if offered the position? Thanks in advance!
Greetings:
Southwest Careers has a Talent Community area where you can sign up to receive alerts on SW job openings. I would go there:
https://careers.southwestair.com/jointalentcommunity
Best wishes on your career!
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@hopzz wrote:
Flight attendants will typically make a "we've been cleared for departure" announcement. Not sure what this means because it happens whether the plane is in position for takeoff or is still on the taxiway, sometimes not even next to take off, sometimes waiting for a landing aircraft. Air Traffic Control says "cleared for takeoff", so what is the purpose of "cleared for departure"?
Hola!
As a frequent traveler who hears the single "door bell" ding about 1-2 minutes prior to takeoff during the taxi process followed by the FA's "cleared for departure" announcement, I can assume that announcement could also imply "cleared for takeoff".
The FA's will also remind everybody to double check seatbelts because the plane will in fact take off shortly thereafter for passenger safety.
Hope this helps!
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07-14-2024
01:06 PM
07-14-2024
01:06 PM
Hola @CupCrusher40
I assume the answer is "Yes". Just go to any SW gate with a staffed Customer Service Rep counter and ask. They should be able to help you. Just make sure you go to a Customer Service Rep desk in the gate area (the larger desks usually with the Gate Number Sign and the departing flight status monitors) and not to the Ops Gate Agent desk (the smaller desk next to the gate) as these are separate roles.
Hope this helps!
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07-14-2024
12:51 PM
2 Loves
@vibes wrote:
hi!
i'm absolutely addicted to the snack mix and it seems like kingnut.com isn't selling them anymore. any guidance where to get more? more specifically, i love the bagel crisps, anywhere i can buy them? i cant seem to find them anywhere
Greetings! It looks like the manufacturer has revamped their website and I was not able to locate the SW Snack Mix for sale either.
https://shop.kingnut.com/
I can confirm Kingnut does manufacture these as their labeling is beneath the ingredients on the back of the snack wrapper. Their telephone number is posted on the top of the webpage. I would give them a call and see if they still accommodate the public with this product and if they can take your order over the phone. I assume they do because there is marketing copy on the back of the snack wrapper that reads "Order This And More @ www.Kingnut.com" but I would give them a ring to confirm.
Another quick alternative if it caters to your needs would be to purchase both the General Mills Traditional Chex Mix and any reputable brand that manufacturers Cheddar Square snacks and then mix them together. There will be some variance between the two finished products but this makes a great snack mix too.
Hope this helps! "Snack and Smile."
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07-14-2024
12:26 PM
07-14-2024
12:26 PM
@Dinelam2020 wrote:
I am faced with the same issue and tried to get the reservation resent and it never came through. Luckily I don't need to cancel my reservation and just wanted to confirm it before going to the hotel. I spent hours waiting on the phone for them and never was able to speak to a representative. This is truly bad and i will NEVER book hotels with southwest again. I called the hotel and they have my reservation. I am praying that all goes well and I don't end up getting charged again or that when I get there it get cancelled. What a mess. I could have gotten my stay for a cheaper price elsewhere too but counted on the points which I was promised and now already know that was a total scam. NEVER AGAIN!!!
Hello-
Sorry to hear you've had issues with receiving your Confirmation details. As a fellow traveler, try calling the listed concierge number again via the Southwest Hotels website but at a different time of day and/or day of the week. It's likely when you called, they had a high call volume and could not take your call but they do respond.
Note as general advice that both email and text communications are not foolproof and I've had times when legitimate emails/texts I'm expecting do not reach my inbox as they sometimes get mistakenly filtered or blocked by security software.
As a remedy to this and this goes for any reservation from any provider whether be hotels, air travel, and even online food delivery orders: Always take a screenshot and/or save the confirmation page on the web page before closing the window. In the case of Southwest Hotels, that would be the "You're All Set page" and the PDF receipt from that page. Yes, I agree it would be nice for upcoming SW Hotels/Booking.com reservations to appear on my SW Rapid Rewards account profile for ease of access (I think that would doable under an agreement with Booking.com) but the screenshot or saving-the-page solution is the alternative we have as travelers for now.
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07-11-2024
11:11 PM
07-11-2024
11:11 PM
@wkkunkle wrote:
Saw a thread on REDDIT where people are complaining about this and supposedly a phone agent told people the policy changed to be you only have 15 days from the time they email you about the change in the schedule to change it yourself online now and after that you have to call and they will process it as a "courtesy."
Hello-
I would not take what the rep said on the phone as fact unless there is a written policy that backs up the rep's statement. Since this forum is customer-to-customer, I would ask via a DM via Twitter/X or via an email to Southwest so that you have confirmation of the current policy in writing.
The rules from a "A Change Was Made" notification email that I received in June for an October booking reads:
We recently made a change to your upcoming trip due to shifts in our flight schedule. You can see your new itinerary above. If this change works for you, you don't need to do anything—your reservation is already confirmed.
If your new itinerary won't work, you can change your flight date and/or time by up to 14 days from your original travel date at no additional cost. The quickest and easiest way to do this is to visit Southwest.com/rebook and enter your name and confirmation number. If you still need help or have questions after going online, you can call us at [SW Contact #]. Wait times to speak with someone may be high.
We're looking forward to welcoming you onboard.
My email did not specify a 15-day limited window to act on this. I didn't act on my notice as the change simply resulted in my return flight home departing 25 minutes earlier in the morning. However, I can confirm as fact that the functionality to change my flight online without paying a difference in fare was not working via any of the self-serve tools and my initial assumption was there was glitch in the system. Usually, one sees this banner further describing the rules when making the change which did not appear:
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@CAFLAZ wrote: Flying from PHX to Denver upon arrival my luggage had been rummaged through and all my computer and device chargers had been taken. Flight 2256 July 11th. NOT COOL! Buy your own you thief!! You had to look real hard to get them too.
Greetings and as a fellow frequent traveler of SW, sorry that this happened to you.
It looks like your flight landed not too long ago in DEN upon checking it on FlightRadar24.
You should file a claim report immediately and directly through the Southwest Baggage Claim Portal if you haven't done so already in person at the SW Baggage Claim area at DEN airport as there is a 4-hour reporting period window to do so. It appears that you're still within this grace period to do so as of the time of my reply (7/11 9:40pm MDT) if you haven't filed yet.
https://support.southwest.com/helpcenter/s/article/lost-damaged-delayed-baggage
If you still need to file your claim, click on the link above, select "Create Report Online", "Arrived with Items Missing" to begin the reporting process. If you get your claim report submitted within the 4 hour grace period window (looks like it is no later than around 11:55pm MDT tonight--the timestamp on FlightRadar24 of when your flight arrived at DEN), Southwest should be able to process your claim.
Hope this helps!
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07-11-2024
10:25 PM
07-11-2024
10:25 PM
@bekkahco wrote:
Hi everyone! I've been flying with Southwest for years but this is the first time I've had a crazy short layover and was wondering what to expect!
Some background, I'm flying to my home airport (SMF). I was initially going to fly direct, but my partner (coming from ATL) and I ended up changing flights so we were arriving at SMF at the same time. It just so happens we both have the same layover in LAS. While my partner's layover is about 2 hours, mine is only an hour from the expected Arrival of my BUR flight and Departure of our SMF flight.
Do you guys have any tips, advice, warnings, etc. to help alleviate my anxiety about this connection? Thanks in advance!
Hello!
I frequent both LAS and SMF from SoCal and really enjoy riding those glass elevators at SMF!
I agree that 1 hour may be a little tight for a connection at LAS given Southwest's terminal at LAS spans both the B and C gate concourses, both can get very crowded, and Southwest boards at 30 minutes prior. That leaves a 30 minute window to transverse between the gates and be ready at boarding time if your flight arrives on time. If the first leg of your flight is delayed and if you'll need to cross over between the B and C concourses to connect (e.g. Gate C11 to Gate B22 or vice versa), things will get very tight due to the long walk through the terminal.
Map of LAS:
https://harryreidairport.com/Maps?v=4
Thankfully, there are multiple Southwest departures daily between LAS and SMF, usually anywhere from 8-11 one-way non-stop's daily depending on the day of the week. If you end up missing your connection due to a delay, you should be able to speak to a Customer Service Agent at any of the SW gates at LAS for a same-day standby onto the next non-stop flight to SMF should your flight from BUR is early enough in the day but arrives late and misses the connection. Just note that peak travel demand from LAS to SMF is Sunday's and Monday's where the flights can fill up.
Given this circumstance, I would see if you can travel with your personal item bag and carry-on luggage only. If you have additional items to return home, I would have them shipped to your destination at Sacramento via a guaranteed service so that you don't get separated from your belongings in case of a missed connection.
As an alternative, SW also offers free same-day standby for all fares and there are also multiple non-stop departures daily from BUR to SMF. If your outbound BUR-LAS leg is delayed while at BUR and you feel you may miss your connection at LAS, you can ask a rep at BUR to check the status of the non-stop's to SMF and put you on standby for a direct flight to SMF from BUR at no difference in fare.
Hope this helps!
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07-11-2024
09:47 PM
07-11-2024
09:47 PM
@creasey wrote:
I am traveling to Jamaica with emergency supplies for individuals impacted by the latest hurricane. One of the items being requested is Solar/Battery powered lanterns with a Li Ion Battery. Each battery is 14.8 Wh and are permanently installed. Can these items be in the checked baggage? I have checked the TSA site as well as the Southwest policies for batteries. The majority of the policies only refer to "spare" batteries that must be in carry-on only baggage.
I have 8 of these https://www.costco.com/duracell-2000-lumen-tri-power-lantern.product.4000227411.html
Greetings and blessings for your humanitarian support!
Generally speaking, if the lantern's internal battery is securely installed and less than 100Wh and the device is protected from activation during transport, it can be in checked baggage without limitation for personal use. However, since the intent of transporting and importing these lights into Jamacia is for emergency supply distribution, things can get a little tricky.
This article should help:
For lithium batteries that are installed in a device (laptop, cell phone, camera, etc.), see FAA regulations for "portable electronic devices, containing batteries".
https://www.tsa.gov/travel/security-screening/whatcanibring/items/lithium-batteries-100-watt-hours-or-less-device
Here's what the FAA has to say:
When portable electronic devices powered by lithium batteries are in checked baggage, they must be completely powered off and protected to prevent unintentional activation or damage.
Most consumer personal electronic devices containing batteries are allowed in carry-on and checked baggage, including but not limited to cell phones, smart phones, data loggers, PDAs, electronic games, tablets, laptop computers, cameras, camcorders, watches, calculators, etc. This covers typical dry cell batteries, lithium metal, and lithium ion batteries for consumer electronics (AA, AAA, C, D, button cell, camera batteries, laptop batteries, etc.)
https://www.faa.gov/hazmat/packsafe/portable-electronic-devices-with-batteries
A keyword is "personal". That being said, I think the FAA has limitations if the lanterns are being distributed:
Quantity limits: There are no quantity limits for "personal use*," except that larger lithium ion batteries and spare nonspillable wet (gel cell, absorbed electrolyte) batteries are limited to two per person. For size restrictions on lithium metal, lithium ion, and nonspillable wet (gel cell, absorbed electrolyte) batteries, see separate "Spare batteries" entries in this table or consult "Airline Passengers and Batteries" link below. * "Personal use" does not include items for resale or distribution.
I'm not able to locate a definitive answer on this beyond these published articles; also, the lanterns would most likely need to be declared to Jamaica Customs Agency upon arrival. I would send a DM to AskTSA via Twitter/X to confirm and let TSA know that these lanterns are intended to be transported as emergency supplies to be distributed. Also, I would check with the Jamaica Customs Agency regarding the import/declaration process of the lanterns for the intention of importing and distributing as an emergency supply.
https://www.jacustoms.gov.jm/contact-us-1
I think these two agencies would be your go-to places. Hope this helps!
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07-11-2024
03:24 PM
@YAMI1958 wrote:
Would this be considered 1 bag or 2??? If it weighs 100 pds what would charge be going to take it to my grandaughter collegeds
Hello:
This would be considered 1 of your 2 allowed checked bags but it would be subject to both the overweight and over-size charge based on what you provided.
Southwest's standard baggage allowance per checked bag is 50lbs and 62 inches in size (length + width + height)
https://support.southwest.com/helpcenter/s/article/checked-baggage-policy
The trunk in question is labeled as 32"l x 18"w x 14"h = 64" Total, subject to the over-size charge.
You mentioned a 100lbs weight which is the max allowed for checked baggage and subject to the overweight charge.
Optional Charges: https://www.southwest.com/html/customer-service/travel-fees.html
Oversize Charge: $125 per bag larger than 62 inches up to 80 inches Overweight Checked Bag: $125 per bag (71-100 lbs.) Total extra charge: $250
May be worth it to explore alternative shipping or freight options if able. Or if you don't have another bag to check, to use two standard luggage bags. Either way, if you elect to use the trunk, I would also purchase and pack the trunk in a Trunk Shipping Protector Bag to protect it against scratches/dings during transport.
Hope this helps.
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07-10-2024
12:53 PM
07-10-2024
12:53 PM
@Kaila09 wrote:
I am 17 trying to travel from Jamaica to florida to visit family. However i am being told i cannot travel alone internationally.
How do i go about getting to fly as a yt?
Hello. What you have been told is correct. By rule, Southwest Airlines does not provide Young Traveler service internationally.
"Southwest Airlines does not provide Young Traveler service to/from international destinations."
Source Ref and complete rules and regulations of YT Service:
https://support.southwest.com/helpcenter/s/article/young-travelers-flying-alone
Hope this helps.
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07-10-2024
12:40 PM
07-10-2024
12:40 PM
@chipholland515 wrote:
First time traveling with a group on Southwest. Have 56 total, including 48 kids on a team trip. What’s the process for checking everyone in and getting boarding passes & checked baggage? Want to make sure we allocate for the proper amount of time at the airport. Thanks!
Greetings!
Southwest has a Group Travel Services program. I would explore this website to see if it fits your needs and give them a ring to arrange the trip and ask any questions you may have.
https://www.southwest.com/html/air/business-groups/group-travel2.html
Hope this helps.
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@jmamlin wrote:
I purchased "early bird" so that I would have a better chance at good seats for a very long flight... only to get on board and some guy is saving the ENTIRE exit row (3 seats on his side plus another seat across from him). I looked at the flight attendant, she didn't seem to care at all... so what's the point in your boarding order, your boarding groups, paying for priority boarding, paying for early bird, if someone is allowed to save arguably the best seats on the plane for people boarding in the C group? First of all, if you are flying on SW, board with the people you want to sit with or take your chances. If you NEED to have seats together, I suggest using an airline that assigns seats. And if you absolutely have to be more important than everyone on the plane and save seats for your friends in a later boarding group, it's not OK to save the Exit row or the front row. There is not a lot in terms of perks on SW, this destroys the only possible one.
Hello! I'm not aware of any published SW policy on seat saving. As a frequent traveler, I simply treat SW's Open Seating process like any other similar seating method aboard other means including public transit, the train, theater, house of worship, etc...When I board the plane, I simply look for an available window, and ask the person in the aisle seat if I can take the window...With the exception of one case, the window seat was up for grabs. If the seat is "claimed", I'll respect the person's request and move on to the next available section so to avoid a potential altercation with my fellow passenger.
Yes, this would include "premium" seats like the seats in the front area of the plane and the emergency exit row.
Also note that EBCI does not guarantee an "A" or any "front" boarding position but should be treated as an automated check-in convenience. Yes, purchasers of EBCI will get their boarding assignments ahead of those checking in manually at the 24 hour mark, but there is no guarantee for an "A" spot.
If you wish to comment on SW current seating policy, feel free to contact SW Customer Service directly in an email or DM via Twitter/X as this forum is customer-to-customer.
https://support.southwest.com/helpcenter/s/email-us
Hope this helps.
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07-08-2024
12:05 AM
@trenda wrote:
Last night I flew from LAS to IAH and sat where I usually try to sit on the 800 Max- 15 B where I have no window seat next to me. (In front of the SW first class seat). There was a tall young man sitting in the “first class” seat with his gf/ wife. Then the flight attendant perched in the row approached an older even taller man traveling with his wife sitting across the aisle and said there was a seat with more leg room if he wanted it. The younger man had spotted him and offered to switch. We couldn’t believe it! The FA and I were like “we have never seen that happen before”. It was so kind, that young man was raised right. The older, taller couple were coming back from their 50th wedding anniversary celebration and you could tell it made their day. There are still good people in the world!
Thanks for sharing this story! I often see random acts of kindness amongst my travels; kindness is still present on the plane, at the airport, ground transport, and beyond 😊 ...and yes, I see acts of kindness even when going through the TSA checkpoint. As you've stated, there's still good people in the world!
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07-05-2024
06:11 PM
07-05-2024
06:11 PM
@bec102896 wrote:
@SoCalFlyer97
So you get the change option but with a charge? I had like 6 flights all changed August-October all no longer have the free change waiver on them
when I reached out on X they just asked what flights I want. I asked if it’s a glitch that the self service option disappeared they didn’t respond
That is correct. The "A Change Was Made" email instructs:
If your new itinerary won't work, you can change your flight date and/or time by up to 14 days from your original travel date at no additional cost. The quickest and easiest way to do this is to visit Southwest.com/rebook and enter your name and confirmation number.
Going to to link above and entering the flight credentials brings up the flight in question with an option to change the flight. Upon clicking the "Change" link, the module that shows appears identical to a routine Change Flight module where the difference in fare is posted.
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07-05-2024
04:37 PM
07-05-2024
04:37 PM
@josap wrote:
In the past if SW changed your flight time, you were able to change your flight within 15 days of original flight date for free up to 2 times. Now when I login, it no longer gives that option. I have over 10 flights booked where they made a change and none of them are giving me this option.
Is this a glitch or is SW being shady and hoping people are too lazy to call customer service?
Greetings Everybody-
I have a flight booked for later this fall and I received notification a couple of weeks ago that the return leg was rescheduled to depart 25 minutes earlier than originally scheduled. The email notification advised that the fight in question was eligible for the plus/minus 14-day change benefit with no fare difference but upon checking today, the following screen that normally appears when going through the Change Flight module does not show:
Upon clicking through the module, the new flight options within the plus/minus-14 day window of the same airport pairs posted a fare difference.
I suspect this a technical glitch.
I would contact Customer Service directly if you need to rebook the flight and cannot wait until the problem is resolved.
Hope this helps.
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07-05-2024
09:54 AM
07-05-2024
09:54 AM
@ernen wrote:
Is there anything to print out and take to the airport? I feel naked. I bought my tickets. I got early bird check in. Do I just arrive and go to the counter line with nothing in hand but my passport?
Hello-
You should be all set for now. Make sure to save your confirmation number or your Rapid Rewards login credentials in a safe place. 24 hours prior to your scheduled departure, you'll be able to retrieve your boarding pass from the SW App or SW Website either by logging into your Rapid Rewards account or verifying your confirmation number with the name of the traveler. You can either save the digital version of the boarding pass to your phone, save it to your digital wallet on your phone, or print a copy to bring to the airport. You can also retrieve a print copy of your boarding pass at any SW Kiosk at the check-in counter on travel day with your confirmation number.
I assume you're holding a US Passport which is a valid form of ID and also Real ID compliant which you'll use to go through the TSA checkpoint or if you need to manage the flight at the airport with a rep.
Since you bought Early Bird Check In, your boarding position will be automatically assigned 36 hours prior to departure which will be shown on your boarding pass when you retrieve it.
Keep a watch for the follow up emails from Southwest. On the morning prior to the day of your flight, you should receive an important email with the subject "What You'll Need for your (Destination City) Trip". This will give you instructions on what to expect when you arrive at the airport as well as additional instructions of how to retrieve your boarding pass.
Hope this helps!
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Greetings Community Southwest:
SoCalFlyer97 took a day trip from SAN to LAS and during the first week of June to complete some work combined with a final visit to Vegas' first mega-resort, The Mirage.
Steve Wynn's paradise palace now owned by Vici Properties is scheduled to close in a few weeks on July 17 followed by a total retheming of the property and the removal of The Mirage Volcano attraction. Social Media folks have already taped and posted hours of video documenting the resort's original South Seas tropical theme. Most of my sharing will be focused on the Mirage's soon-to-be-removed iconic front yard.
Before I begin and for the record, I had posted on one of the threads that I had a separate trip booked during the month of June from ONT to PHX; that trip had to be postponed until September; thank goodness for No Cancellation Fees.
Anyway, the journey to LAS begins aboard a full flight on a MAX8 out of SAN booked during last April's SAVE25NOW 25%-off sale for flights paid with points. The discount ended up soaring the Rapid Reward's redemption value to almost to the $0.02 mark per point. Even the little green frog perched on the flight status monitor at my gate agreed!
When I arrived at SAN, both the PreCheck and the Standard Screening lines for Terminal 1's TSA for SW's eastern Concourse were backed up to the baggage claim area. The regular line appeared to be about a 30 minute wait plus the screening time. PreCheck clocked in at 10 minutes total from the back of the queue 'til clearing. As an A-Lister, I was tempted to go into the Priority Express lane as there was no wait there, but elected not to because it does not presently have the option to feed into the PreCheck lane unlike CLEAR. That is one on my wishlist. Anyway, I timed the total TSA experience, the PreCheck lane had good flow, and I got through in 10 minutes. Travel Tip: This is why those without expedited TSA or Priority Express lane benefits should arrive at the airport two hours prior.
Departing Flight Point Value Redeemed: $0.0192 / Point
Plane: 737-MAX8, N1806U Full Flight, On Time leaving the gate Preboards: 3
Plane left the gate on time (even a few minutes early after everybody was accounted for) however SAN experienced low clouds combined with a high volume of arriving planes, thus there was about a 40 minute tarmac hold. Fortunately, the flight somehow managed to make up a whopping 32 minutes of the lost time and arrived at the gate in LAS only 8 minutes behind.
The trip also took place when the deserts experienced a strong weather heat dome and here are the San Gabriel Mountains where the June 'Cool' meets up with the Sphere of the upper-level ridge of high pressure:
Under the marine layer, daytime high in the 70's; at the sandbox, 110's with the overnight low in the mid 80's.
The plane flew a few miles north of its regular routing as it passed through the desert, thus I got some new views aboard one of my frequent routes. The flight flew by Barstow, a popular rest stop for those traveling by ground.
A nice teaser of the skyline during the final descent prior to landing.
There's SoCalFlyer97 in the front seat, "driving" those APM trains again.
...and again.
...and again.
As I mentioned before, those nice cab views can be yours...just simply stay in the APM station and go to the first door when the train arrives and wait for the following train. Just be sure to yield the seat for any senior/disabled travelers or listen to any ushers directing traffic flow.
Since these APM trains link LAS' terminals airside, one has access to the entire airport at LAS without having to leave the secure area. Since my appointment is still a few hours away, my remote work takes place inside of Terminal 3's International Concourse, a peaceful and quiet "lounge".
Once it was time to head into town, I head over to landside...
The RTC CX Express awaits at Terminal 3's departures deck in the summer heat of the day. After making a brief stop at Terminal 1, the 25-minute ride took me to LV Boulevard at the Horseshoe Resort which connects directly with the LV Monorail. After taking care of my business, I head over to the Mirage for a couple of hours to see the volcano attraction one last time in its peaceful, daytime "dormant" state covered with the man-made falls.
The dolphins watching over LV Boulevard
The APM train to Treasure Island was not in service and according to local news reports has ceased operations ahead of the re-theming. SoCalFlyer97 was hoping to "drive" this one too but as they say, "once the gate doors have closed, they will not re-open".
A nice little Oasis near the side entrance. Hopefully they'll find a way to keep this one in tact.
Fun Fact: I've mentioned in a prior post that I played the Super Nintendo game Vegas Stakes while growing up and one of the fictional hotels in the game called the Golden Paradise referenced the California Hotel & Casino. The same game also featured a western Buffalo Head hotel with a reference to the former Barbary Coast Hotel and Casino which we all know was rethemed to the Cromwell in 2014.
The video game also featured a very loose $25 slot machine in the Buffalo Head with additional bars and plums, leading to frequent bonus hits and a quick and easy means to make six figures in a matter of minutes. Unfortunately, that rigged country-themed slot machine was nowhere to be found inside the Cromwell today.
Return Flight: Points Value Redeemed: $0.0192 / Point
Plane: 737-737, N489WN 76% Full Flight, 44 minutes late leaving the gate Preboards: 3
Return flight in the afternoon was running a little bit late. Upon tracking the plane, it appeared the hold up was due to the same morning low clouds in SoCal which held the plane in BUR from making its rounds earlier in the day. Fair enough.
Upon pulling out, the plane recovered about 10 minutes during taxi and the flight and I got some nice shots of the evening sunset.
However, after landing there was about a 45-minute tarmac hold upon arrival at SAN as all of the gates at the Southwest Terminal were occupied. The plane held near the International Concourse area of Terminal 2.
I was kind of hoping the plane would dock at one of the empty gates there to let people off but that wishful idea wouldn't work because SW's baggage claim and ramp crew were nowhere near this area. I think once SAN gets its new Terminal 1 in operations, the additional gates there would hopefully address this issue going forward. Can't complain though. Still had a great and productive trip overall.
My next trip report covers my summer vacation trip at AUS aboard both a plane and a train. Here's a sneak peak:
Safe Travels!
Official Visit SAN Page:
https://www.southwest.com/destinations/west/san-diego
Official Visit LAS Page:
https://www.southwest.com/destinations/west/las-vegas
Prior Trip Reports:
https://community.southwest.com/t5/Inflight-Experience/May-24-Qualifying-Promo-CP-Flight-Photo-Trip-Report-Wednesday/m-p/172690
https://community.southwest.com/t5/Rapid-Rewards/May-24-Southwest-Hotels-Trip-Report-Redeem-Rapid-Rewards-Points/m-p/172312
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07-02-2024
09:38 AM
1 Love
@clicrjo wrote:
Last Friday, June 28, 2024 as I'm getting ready to check in to my 8:00 PM flight to RSW from STL for June 29, there was a notice that the flight had been delayed and would now depart at 8:20 PM----being the "rule follower" that I like to think I am; I thought "Oh, then I don't check in until 8:20." OK, so I know that was a mistake which i realized when i got boarding C20! Not the issue....
So i'm thinking the flight must be full for me to get that low number. I stewed about it, because I was traveling with a friend and of course we wanted to sit together.... as does everyone, and we figured we would not be able to. So we realized what we did wrong and decided to "bite the bullet" and pay for "upgrade".....$60.00. Kinda steep, but it was a late flight and we figured we were worth it. So as we get to airport, my travel companion went to desk to ask about something totally different, but during the discussion the attendant tells her she can give her boarding number B23! AND to add insult, there were 40 empty seats on the plane. We've already paid the $60 and she didn't offer to refund that when she was going to give her the B23 boarding.
So explain to me if B23 was available, why did we get C boarding.... AND $60 when there are PLENTY of seats available. Upgrades, I would think, should be based on availability. If only a few "extra" seats are available, then yes $60, but when there are 40+ seats available, lower that charge! Now I realize that a certain number of seats might be "saved" for emergencies and people wanting upgrades, but when there are over 40 empty seats...... really COME ON! Why add insult to injury?
Hola!
As a fellow traveler, sorry to hear you had a troubled experience with the boarding sequence. Regarding the late availability of the B23 slot, it is likely that the person who held that position either changed, cancelled, or upgraded their boarding position sometime before your companion went to the counter. That opened the B23 position up. Once a position opens up, the next person to check-in for the flight gets the position. It looks like the rep found that the B23 slot was open while helping your companion and may have "bumped" her into the vacant B23 slot as a courtesy...not sure though.
Re: Upgraded Boarding cost, SW released a statement to The Points Guy media outlet on the reasoning of varied cost. Length and popularity of the service are key factors.
Upgraded Boarding is one of Southwest's most popular ancillary products, allowing customers the option to buy an upgraded boarding position in Group A1-A15 (when available). We've shared with our employees that Upgraded Boarding now will be offered in a variable range. Upgraded Boarding price points will work the same as they do today whereby prices can vary based on the length and popularity of each flight. Price points within the new range are subject to change at any time, as they do today. We hope our customers continue to enjoy this product.
https://thepointsguy.com/news/southwest-upgraded-boarding-price-increase/
Hope this helps!
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@Jleiton011 wrote:
About 6 months ago I complaint about the discriminatory process for check in 24 hours before departure when traveling internationally and not holding a US Passport. To this date you have not responded with a solution
At the cutoff of the 24 hours , if you are not a US Citizen you will be required to fill out additional information and then allowed to check in , this of course puts us non US citizen in disadvantage as when the process of filling out Alien information (US Resident or Visa Holder) you end up with C boarding priority .
I need to understand why you discriminate the non US citizens in your check in process?
Why can't a non US citizen filled out all required documentation before hand so that the chances are the same for everyone?
Where, in your documentation, mentions that you need to complete extra information to proof your traveling documents ?
Why can't the system allow you to obtain a boarding position and then if further verification is required then your boarding pass will have a restriction that needs to see an agent at the airport to verify traveling documents?
Hello:
I would follow up directly with SW Customer Service on your suggestion as this message board is customer-to-customer.
https://support.southwest.com/helpcenter/s/email-us
You can also submit a DM via Twitter/X.
Hope this helps!
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07-02-2024
09:09 AM
2 Loves
@KrisV20 wrote:
I know there are several discussions about collapsible wagons and that they are acceptable to gate check. I have this particular collapsible Veer wagon and it is pretty bulky when it is folded, maybe a little bigger than a large stroller when it is folded. Is this acceptable for gate check? I just want to be sure, as I will be traveling with 3 kids under 5 and this is the easiest mode of transportation for us. Appreciate any help! Thanks!
Hola!
I'm aware that foldable wagons like the one you're describing are treated like a stroller and I don't see any issue of checking it at the gate. I would strongly suggest bringing a protective cover. SW sells blue covers:
https://www.swathestore.com/swathestore/Southwest-Stroller-Bag/p-SWA0456
Just be sure the specified dimensions of the bag fits the device before purchasing.
When going through the TSA checkpoint, the folded wagon would go through the X-ray machine with your luggage and belongings if it fits; otherwise, the TSA agent would do a visual/physical inspection of it.
Hope this helps!
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07-02-2024
08:57 AM
2 Loves
@Melisaswim wrote:
My family was flying out of Chicago Midway on Friday June 28th. Our flight to Dallas was delayed a little but it meant we would miss our connection. Margie (I wish I knew her last name) called us up to the desk where she had already found us another flight. She also saw we were flying with a small child and directed us to the kids play area and where we might be able to find a little quiet space along with meal vouchers. We had experienced a similar delay a few weeks ago with another airline and the difference was night and day. If we could give Margie an award we would. She made our hours in the airport so much better and she did it with kindness and a smile.
Thanks for sharing! Great to hear SW agents being proactive and accommodating in these cases! 😊
Would you do Margie kind return favor. As this message board is customer-to-customer, would you forward your compliment directly to SW Customer Service:
https://support.southwest.com/helpcenter/s/email-us
or you can share your story on any of Southwest's Social Media channels such as Facebook or Twitter/X. That will help assure your praise gets processed and sent to the appropriate department.
Great to hear she was able to re-accommodate you for both your connection and the layover.
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07-01-2024
12:31 PM
07-01-2024
12:31 PM
@nmactuary wrote:
How many reimbursed upgraded boardings can you receive? If its a year, is it a calendar year or 12 months from the purchase?
Hello-
Assuming you're asking about the Southwest Rapid Rewards Priority Card Upgraded Boarding benefit. According to the fine print:
Anniversary year means the year beginning with your account open date through the first statement date after your account open date anniversary, and the 12 monthly billing cycles after that each year.
Southwest® Upgraded Boardings: Each anniversary year you will be reimbursed for the purchase of up to 4 Upgraded Boardings which are positions A1-A15.
Source Ref
https://creditcards.chase.com/southwest/priority-credit-card
Hope this helps! Enjoy the perk!
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@mdwkbo wrote:
A colleague of mine and I were on flight 3076 from SNA to Denver on 6/28/24. I can't say enough about the Houston-based crew. The flight attendants were extremely customer-service oriented - very friendly, very funny and very professional! The cockpit crew were also great - providing us with lots of information in a friendly, professional manner. This was one of the most enjoyable SWA flights I've every had. Thank you!
Thanks for sharing this great story! 😊
Would you do a kind return favor for this crew. Would you forward your compliment directly to SW Customer Service:
https://support.southwest.com/helpcenter/s/email-us
or you can share on any of Southwest's Social Media channels such as Facebook or Twitter/X. That will help assure your praise gets processed and sent to the appropriate department.
Great to hear you had a wonderful experience!
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