03-08-2024
08:20 PM
03-08-2024
08:20 PM
@rashley87 wrote:
I got a gift from a relative for a SW giftcard from the SW site and can't find the email anywhere. It's been about 3 weeks since they gifted it to me. Can I reach out to SW or should the gifter reach out to them? I have a date and the gifter of course has they card information. Since it hasn't been redeemed I didn't know what my options were.
Hello-
By looks of your post, it looks like the gifter has the Gift Card info in hand and they were trying to email it to you but the email failed to deliver? Is this correct? Are you able to reach out to the gifter by phone to get the card details?
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03-08-2024
08:02 PM
@mattperk wrote:
I checked my bag on my flight this morning. When I opened my suitcase I found one of my shirts had two large wet stains on it. None of my other clothing was damaged. Does Southwest offer a refund or credit for damaged items that are in checked bags?
Oh no...Sorry to see this happen.
Here is Southwest's policy on compensation for damaged items: https://support.southwest.com/helpcenter/s/article/lost-damaged-delayed-baggage
Were you able to initiate a damage claim directly with Southwest Baggage Service within four hours of receiving your checked bag? That would be a key step for any compensation claim. If you were able to, there's still a possibility that they may deny the compensation as the liability excludes minor damages from stains but it may be worth it to report it anyway as Southwest makes the final call on this after reviewing the photos and specifics of your claim.
If the Baggage Service Claim compensation is out of the question or if the claim was never filed within the 4 hour window, I would still give Southwest Customer service an email and describe the details of this inconvenience as this message board is customer-to-customer. I can't guarantee it, but there's a possibility Customer Service might be able to at least offer you some form of travel credit for the damage incident in return for your business with Southwest. I would keep your letter fact-based as much as possible.
Go here:
https://support.southwest.com/helpcenter/s/email-us
Select "Comment/Question", "Baggage", "Damaged Luggage". Allow the airline a few days to reply.
Hope this helps!
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Hello-
Sorry to hear you're having trouble re-pricing your flight. This forum is customer-to-customer; thus we won't be able to directly review your bookings nor what is causing the system to not re-price your changed flight. I ran into a similar price drop scenario last fall and had no problem re-pricing the booking (from originally -11,707 points to -10,936). Not sure what is causing your fare difference to not process properly. I would doublecheck the following one more time:
1. Do a fresh price check of the dates/origin destination pairs again via Southwest's website but run it as if you're booking a new flight and document/screenshot the total points quoted (Hopefully the lower fare is still there when you check!). In my case I was quoted 10,936 points. Don't run this price check via the "Change Flight" module as this module will show the difference in fare.
2. Compare the points you were quoted with the total points that were debited on your last re-priced booking (This is in the "Your Change is Confirmed" email; scroll to the bottom of the email and confirm the points paid matches the points that were quoted on the website. Note that this will not show in the original "You're going to..." confirmation email.
If you don't have access to these emails, you can always log into your Rapid Rewards account and view the transaction history to verify from there.
3. If the points match, transaction should be good and you should be all set. If the points on the website are still quoting lower than what you paid for on the last transaction (ie. You still paid the original higher fare than what is now quoted on the website), try running the Change Flight module once more.
4. If that still fails and you still paid the higher amount, it's possible there may be a serious glitch in the booking system related to your reservation. I would then try totally scrapping the original booking (i.e.: Cancel Flight) and do a fresh booking under a brand new confirmation number to see if you can lock in the lower pricing...Thank goodness that Southwest charges zero fees to cancel and rebook flights.
If this workaround works, I suspect that the issue was a major glitch which should be emailed directly to Southwest Customer Relations so their IT team can review and repair this.
Give this a try and let us know if this does the trick.
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@bzkaren wrote:
Had the most amazing experience with Joe Joe, flight attendant on flight 2854 from Boise to Las Vegas on 2/19/24. Not only was he friendly, welcoming and outgoing as almost every single SWA flight attendant is but he asked and remembered every single person's name in his section for drink service. He even said good bye, by name, as we exited the plane! He made sure everyone in the 'emergency exit' section was comfortable, he thanked each of them for "their" service on the flight and said, God bless our flight!
Thank you, Joe Joe, for making ME and I'm sure each of us, feel valued - as are you!! I hope our paths cross again soon on another flight.
God bless you,
Karen
Hello Karen-
I just ran across your post just now and noticed there was no reply. I really enjoy reading stories like this on this board and hope you enjoyed your stay at LAS or wherever your final destination was.
Would you do a kind favor for Joe Joe. As this forum is customer-to-customer, it is likely that your praise may not get read by his management team. Would you forward your compliment directly to Southwest Customer Service:
https://support.southwest.com/helpcenter/s/email-us
Click on "Compliment", "Inflight Experience".
That will help ensure your letter gets to the right person so that Joe Joe gets his due praise. Thanks for sharing this story...LUV it!
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@00000140427593 wrote:
Roatan has a large ex-patriot community and many are from Texas. It is a beautiful Caribbean destination. Southwest should fly there!
RTB airport
THANKS
Hello-
I've never been to the Roatan Island within the Caribbean but saw pictures of it. Appears to be a beautiful vacation spot. As this forum is customer-to-customer, this board unfortunately cannot process your request to bring service to RTB.
I would send your request in an email directly to Southwest Customer Service: https://support.southwest.com/helpcenter/s/email-us
Click on "Comment/Question", "Customer Service" to access the email form.
Appears that a number of the US legacy carriers service RTB although this airport appears to be pretty small. I think gate capacity limitations may be an obstacle but this may be a good market for Southwest. I would forward your letter to them. For now, I'm sure Southwest can at least feed you from your home airport into the legacy carrier's hub airport so that SW can still be a part of your travel experience.
If you visit this place regularly, feel free to share some pictures of your experience.
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@Karla7or wrote:
Brandon Harris at the ATL airport was super rude since our first conversation . First, I was first on the stand by list and he never called my name in the speaker. I was there 2 hours before boarding so there was no way I wouldn’t have heard it. He gave the empty seats to the stand by people last on the list and they seemed to be friends. Second when I asked for a supervisor and for his name he lied about his name. I found his real name because of the supervisor. Please do better.
Hello-
Sorry to hear this happened to you. As this forum is customer-to-customer, this board unfortunately cannot process your letter about your Standby List incident. I would send your letter in an email directly to Southwest Customer Relations: https://support.southwest.com/helpcenter/s/email-us
Click on "Complaint", "Airport Experience", and "Boarding"
Allow them a few days to process your letter.
Note that the Standby List has the following priority order which could describe why those who were listed after yours may have been confirmed ahead of you: 1. Customers who are re-accommodated following flight disruptions 2. A-List Preferred and A-List Rapid Reward Members prioritized based on fare (Business Select, Anytime, Wanna Get Away Plus, Wanna Get Away) 3. All other Customers prioritized by the same fare order
https://www.southwest.com/airfare-types-benefits/sameday-standby-change/
However, I would still email the airline as it appears there was deliberate misinformation given regarding the name of the gate agent and how this was handled.
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@sipesl wrote:
I boarded my flight at San Jose airport this morning, and all was going smoothly. That was until two rude flight attendants told me I could not sit in the exit row with a small seat pillow. I use this pillow to sit on on flights longer than 2 hours, as airplane seats have become intense uncomfortable. It is not a medical device nor am i physically impaired in any way. I tried to explain this, to no avail. The stewardess's were rude and condescending. They proclaimed to tell me “I was only able to get away with using it in the past because I hadn’t gotten caught.”. This was completely uncalled for and unprofessional.
Hello-
Sorry to hear this happened to you. As this forum is customer-to-customer, this board unfortunately cannot process your letter. I would send your letter in an email directly to Southwest Customer Relations: https://support.southwest.com/helpcenter/s/email-us
Click on "complaint", "Inflight Experience", "Onboard Experience" and complete the form. Allow a few days for the airline to reply.
I understand that the rules of the Exit Row seats have to be obeyed and I'm not sure what the rule is regarding seat pillow usage but the Flight Attendants generally should address this in a professional and hospitable manner. Be sure to describe in detail of how you were approached when they saw the pillow as this will help management with any needed corrective action.
ps. Did you fly out from San Jose Mineta Airport in California or was it San Jose Costa Rica? If CA, I was at SJC a few weeks ago too and had a chance to walk through the entire airside corridor. Details:
https://community.southwest.com/t5/Inflight-Experience/Feb-24-Southwest-Flight-Photo-Trip-Report-San-Jose-Mineta-TSA/m-p/169324
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03-07-2024
10:33 AM
03-07-2024
10:33 AM
@ABJones69 wrote:
Hello! Does anyone know when they will be opening up there opportunity positions for flight attendants?
Hello-
No specific dates have been made public at this time. However, if you haven't done so already, i would sign up for SW Careers Talent Community:
https://careers.southwestair.com/jointalentcommunity
Select "Flight Attendants & Inflight Operations" as your Area of Interest. This will let SW Recruiters know you're interested in learning about this position and you should be notified by text of openings or similar opportunities as they occur.
Hope this helps.
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Greetings Community Southwest:
As advertised in the What's in store for '24? thread, I took my combined Business and Personal Trip to Vegas last week. I had originally booked a three night stay at a downtown historic landmark, the Hotel Apache on Fremont Street through Southwest Hotels.
That was all set and ready to go until separate arrangements were made for me in regards to my second night's stay where I was placed at the Westgate Resorts hotel through the tradeshow that I was attending and there was no getting out of it. Long story short, I ended up staying at not one but two hotels for this three night trip. In addition, I took a little walkthrough of the Tropicana Hotel. Most of us are now aware that this old historic resort destination will soon be gone as the A's Baseball stadium is coming to Vegas.
I booked the Southwest flight from SAN-LAS during a local sale a few months prior to the trip and locked in the sale rate each way but with a catch. For the outbound trip, all of the morning flights were not included in the sale but the evening flights were. Thus, I booked the evening flight with the intent of executing a Same-Day Flight Change on the day of the departure to a morning flight through my A-List benefit at no difference in fare.
One Important Tip: This money-saving method is not a guarantee should the earlier flight nears or reaches capacity. That meant I had a back up plan in place at my origin airport in case I had to wait until the evening flight. However, the morning flights had open seats available when I checked at midnight of the day of the outbound flight.
Outbound Flight: Plane: 737-8H4, N8557Q 91% Full, On Time Preboards: 7
Shortly after takeoff, the plane flew into some thick clouds and the outside featured a white backdrop for quite a while...from just before the ten thousand foot mark going into the cruising altitude.
The plane later descended to a lower cruise level just before we got to Barstow and we finally got out of the clouds and saw the sandbox below.
Pictured above, we crossed the CA/NV state border over the Sky Ranch area.
Passing by the skyline during final descent.
A Public Transit RTC Bus Route ferried me to the Las Vegas Convention Center for my official business. My first day of work there involved setting up for the big show that kicked off for the next few days. Also purchased a monorail pass partially because:
Even a small sandwich can get very pricy at LVCC.
And it looks like the lines for the outside vendors stretched all the way to MCO... Okay... maybe not that far, but...
SoCalFlyer97 however did locate the secret 'Priority Express' Lane: That was a short monorail ride over to the next food court:
Zero lines, much better pricing, and more filling options. No A-List required.
Travel Tip: Got business at LVCC? I would buy monorail pass at the discounted online rate and ride it to a resort hotel destination with a food court that would provide much better lunch options. In my case, the Horseshoe/Bally's Hotel food court.
Off to the inn...I took another RTC bus over to downtown. As I mentioned, the Hotel Apache that is located above the Binion's casino is rich in history. Some even claim it's haunted:
First Hotel: Apache, Downtown Las Vegas Room Type: Standard Queen Room (Freely Upgraded to Double Queen Room at Check-In) Rapid Rewards Points Plus: 1k SW Hotels/RocketMiles Three-Day Total after Taxes: $150 No Resort Fee
Competing Booking Site Rates: Other 3rd Party Lowest Price per Trivago: Same as SW Hotels Direct: $166; Booking Direct nets a Funbook
1k CP-Eligible RR Points: Excellent Tradeoff
I had no problems checking in. In fact, being a small hotel, no lines to check in and this is Vegas. Staff located the SW Hotels reservation quickly. No resort fees...zero. Because the rates were so low, I elected to keep the original reservation for the three nights even though the second night of my trip will be at the Westgate.
I got to my room:
Now for the big question: Anonymous sources say this hotel is haunted. Look at the signage posted in the hallways. Is the Apache Haunted?
Did ghosts pay a visit to my room?
The elevator?
Spoiler Alert: No haunts for SoCalFlyer97.
Nothing in my room got moved. No unusual sounds. Everything worked AOK. The elevator did what it's supposed to. So-called "voices" that I heard were simply from downstairs in the casino. In my opinion, no happy haunts invaded my stay. And for the amount I paid for three nights during a convention, that is an unbeatable rate. One tip that is a must: I would strongly suggest to White Noise the room with the in-room fan or via a cell phone when going to bed to muffle out the music coming from Fremont Street. Review forthcoming on TripAdvisor.
Second Hotel: Westgate Resorts Room Type: Signature Room (Freely Upgraded to Studio Suite at Check-In) Resort Fee: $45.34 / night Room Rate Paid: Not Known (arranged through the tradeshow through my work)
Incidentals deposit was $50. Surprisingly enough, I arrived about an hour after the posted check in time and there was no line to check in at the desk. Nice. Too bad I was not able to book this room with Southwest Hotels; this property has been known to return some very generous Rapid Reward points offers. Can't complain though...I found out they gave me a free upgrade to a Studio Suite once I got to the room.
Third Hotel: Tropicana
Okay...I didn't stay at the Tropicana (two hotels for one trip was plenty) but I went through some of the public areas of this historic resort and captured some of its unique features including its stained glass ceiling, guest elevators, and a fairly new temporary LavAzza coffee shop that recently replaced the Starbucks Coffee there. Pretty soon, this entire resort will be in the history books, replaced by a new A's baseball stadium. Enjoy:
Return Flight: Plane: 737-8H4, N8520Q 63% Full, On Time Preboards: 4
Got one last glimpse of the Tropicana for this trip aboard the plane. I've got one more trip to LAS before this place shuts down later this spring. I'll see if I can get some more pics of the public areas.
For this route, the plane normally flies over the 15 freeway across the state border and then heads south toward the Salton Sea area. This time, it made a minor detour east and followed Highway 95 for a little while before turning west to its original route (I'm assuming to dodge turbulence). Passing into Sloan Canyon with Lake Mead in the background.
This finale never gets old for SoCalFlyer97.
SAN New T1 Construction Updates
SAN's new T1 is starting to look more like a real airport.
Prior Trip Reports: https://community.southwest.com/t5/Inflight-Experience/Feb-24-Southwest-Flight-Photo-Trip-Report-San-Jose-Mineta-TSA/m-p/169354
https://community.southwest.com/t5/Inflight-Experience/Feb-24-Southwest-Flight-Photo-Trip-Report-high-above-CA-s/m-p/168642
More Info on the SAN-LAS Flight Route: https://www.southwest.com/routes/flights-from-san-diego-to-las-vegas
Safe Travels,
SoCalFlyer97
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My tip is for those who have minimal carry-on luggage and preferably have PreCheck, CLEAR or Priority Express Lanes access for quick TSA re-screening. If the layover is in excess of several hours based on the scheduled departure time of the second leg of the flight, I would see what public transit options feed into the airport and take a quick bus or train ride into town and plan an exploration of the city.
Of course, I would pre-plan this ahead of time to ensure the exploration would be workable and safe. I would plan the stopover so that I would be back at the airport and in line at the TSA Checkpoint no later than one hour prior to scheduled departure time (30 minutes prior to Board Time) if one has PreCheck, CLEAR, or Priority Express Lanes; otherwise 90 minutes prior to departure (or 1 hour prior to Board Time) for Standard Screening.
One thing to keep in mind: If the second leg of the flight posts a significant delay resulting in an even a longer layover, I would still go by the scheduled departure time and be back at the airport then (e.g. If the second leg of my flight is scheduled to leave at 4pm and it's delayed 'til 6pm, I would not hang out in the city 'til 5pm to return; I would still return no later than 2:30 or 3pm as if the flight was on time). That's because delayed flights may recover time en-route or be re-assigned a different aircraft or crew.
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03-01-2024
02:21 PM
03-01-2024
02:21 PM
@jihyocheon wrote:
I left my iPad Pro with pencil on the airplane for a flight from LAX to DAL on Feb 23.
So I wrote the lost report and I updated the report every day. That's because my iPad keeps moving.
By the 'find my apple app'
Fed 25, it was in DEN airport. Fed 26, was in Jeppesen Terminal. Fed 27, also was in Jeppesen Terminal(Southwest Airlines Baggage Service)
So I thought that Southwest would send me an email. But it moved to Memphis International Airport on Feb 29.
Finally, now it is in Highlands Medical Center...
I also called the service center, but they told me to just write a report and hung up.
My report number is 2001833.
Hi! Looks like your location tracker is doing its job!
This forum is customer-to-customer and unfortunately, any updates to your claim cannot be provided here. I assume you already filed the Lost and Found Report as you were provided with the Report Number.
To follow up with Southwest, go here:
https://support.southwest.com/helpcenter/s/article/I-lost-a-carryon-item-during-my-travel
Click on "Lost and Found Report", "I Left Items on the Plane", "Manage My Report".
From the login portal, verify your last name with your Report Number. Verify that you're not a robot and it should take you to the portal where you can follow up with your claim. From there, I would provide the staff that your location tracker is reporting that it has been traced to the hospital which signals that somebody may have taken it or mis-claimed it from the airport lost and found.
I would also get a hold of the Highlands Medical Center security and report that you have lost property from a flight that has been traced to the hospital. They may be able to help you directly with this. Hopefully it is currently at the Hospital Lost and Found now. Give this a try.
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Greetings Community Southwest:
SoCalFlyer97 took a roundtrip flight to the Silicon Valley to take care of some business there. This was a day trip from San Diego to San Jose Mineta and back, purchased and booked during last September's WOW50 sale. During my return trip, I had some extra time to take a stroll through SJC's airside, end-to-end and have some travel tips for you if you're thinking about trying to bypass long lines to your gate via the neighboring non-Southwest terminal. But before I share this, here's the rundown:
At SAN, it looks the Southwest SAN 2024 Rally was here!
SAN's construction of the new Terminal 1 is coming along nicely. More photos to come on my next Trip Report.
Outbound Flight: Plane: 737-700, N930WN 84% Full, On Time Preboards: 4
Flying high above the clouds...
Passing by Monterey Bay during the initial descent. Although there's no SW terminal anywhere near this beautiful part of the Golden State, Santa Cruz Metro Route 17 bridges the downtown San Jose train station to this bay via an hourlong bus ride. I might be able check this area out one day!
What's that I see upon pulling into the gate? Plane N946WN, the Louisiana One stops over at SJC. This aircraft is a member of the 737-700 family. Where is it now? https://www.flightaware.com/live/flight/N946WN
Had some time before my appointment to get work done in the terminal. Massive crowds filled the Southwest gates and concourses; a little walk over to Gate 17 gave me a quiet spot to work.
If you've got upcoming travel in the Bay Area and want access to public transit, I would get one of these! They also have an e-version of this that works for both Apple and Google Pay!
My limo ride to my final destination, VTA Line 60. Line 60 feeds into both the VTA Rail System and the BART. Took care of my business and had some time left over to explore the area.
Here's some shots of my main Ground Transportation provider for the day, riding along the VTA train:
It will not be a full ride, so feel free to spread out!
Back at SJC, I arrived well ahead of time for my return flight. I took the time to explore the airside and have some travel tips if you plan on accessing your gate via the non-SW terminal at SJC to bypass the crowds and long lines at the SW Terminal. SJC comprises of two terminals linked together by one long concourse corridor airside, spanning approximately an entire mile in length:
On the landside, outdoor pedestrian sidewalks and an airport shuttle link the two:
Southwest serves the southern Terminal B and the TSA checkpoint there has been known to get busy at times, even the PreCheck lane. Whenever I utilize SJC, I access my gate through the northern Terminal A as I have no checked bags and the TSA wait times are usually much shorter and less crowded, but this solution may not be for everybody. The main obstacle for many travelers may be the excessive walking required as SJC does not have moving walkways or tramways in between the terminals airside. Doing a milelong airport hike with carry-on bags may be a challenge for some. Anyway, my return flight is out of Gate 32 in the southernmost area of the airport. My carry-on is a standard school backpack. Let's go through Terminal A and do the walk!
As predicted, Terminal A's TSA Checkpoint waits for passengers!
Another tip: Sometimes when the TSA Checkpoint has slow demand, officers will keep the PreCheck Lane open but will merge the X-Ray inspection lane with Standard Screening. In those cases, the agent at the ID Check booth will give the passenger a paper PreCheck ticket to give to the officer to go through PreCheck's metal detector instead of the body scan machine.
The tip: If you have PreCheck, make sure the officer who is facilitating the receiving end of the X-Ray machine sees your PreCheck ticket as they will mark your luggage tray with a separate PreCheck identifier. That will signal to the X-Ray inspector that the tray going through the machine is PreCheck; otherwise any 311 bags or laptops left packed away under PreCheck's benefits but not properly marked will be pulled for secondary.
After clearing TSA, I end up along SJC's airside "Main Street", the milelong concourse linking all gates of the airport. I checked out Terminal A airside and started my hike toward my gate which is on the opposite end of this walkway, all the way in the Interim Terminal Facility. That's going to be about a mile walk but I need the exercise. Some points of interest that I found along the way:
A different piece of airport artwork in Terminal A near Gate 8...SJC's Rolling Ball Sculpture by George Rhoads, 1990. They have a larger version of this at the Tech Interactive science center in downtown San Jose; I'll have to check this out on a future visit.
Headed through the airside connector to the international gates starting with Gate 15.
Passing by Gate 16. The glassed hallway to the right of the seating area is the international arrivals corridor that feeds into CBP Border Inspection Station.
Welcome to Terminal B!
E-Cloud by Nik Hafermaas, Dan Goods and Aaron Koblin, 2010. Located near Gate 22.
Heading into the Interim Terminal Facility where my gate is. Gate 29 marks the beginning of this temporary extension.
It took me about 20-25 minutes to make the milelong walk from the other end; it can be done in about 15 minutes via a powerwalk. As mentioned, there are no moving walkways at SJC; if long walking is not for you, I would stick with waiting out the TSA checkpoint wait at Terminal B through the Southwest Terminal.
Here's an inside look at the Interim Terminal area at the Gates 29/30 area which was not in use at the time of my passage. I call this area the "Costco Terminal" because of the lack of a ceiling.
Further down the hallway...
Shortcut to landside and Terminal B baggage claim for arrivals.
Long story short, this section was built to quickly address gate capacity issues related to growth at SJC while officials work to build a permanent extension. One interesting fact is the jet bridges in this section were designed and built to support the future permanent build, which means they won't be demolished when the temporary extension goes; they'll just be elevated.
This nice looking bathroom doesn't look so temporary nor "warehouse" themed:
Not sure if this will be "raised up" too as part of the permanent terminal.
Return Flight: Plane: 737-700, N202WN 86% Full, On Time Preboards: 2
A nice view of Mount Baldy upon arrival into SoCal and initial descent.
Hola to everybody at LGB!...
...and at SNA...
and of course, SAN!
At the time of this post, I had also completed my trip from SAN-LAS for business as I posted earlier this year. https://community.southwest.com/t5/Routes-Destinations/What-s-in-store-for-2024/m-p/167767/highlight/true
Stay tuned for that report! By the way, I have just one remaining WOW50 flight to take and that will be very soon! After that, I'll be done bloviating about that good old promo!
Prior Trip Reports: https://community.southwest.com/t5/Inflight-Experience/Feb-24-Southwest-Flight-Photo-Trip-Report-high-above-CA-s/m-p/168642
https://community.southwest.com/t5/Inflight-Experience/Jan-24-Photo-Trip-amp-Southwest-Hotels-Report-SAN-LAS/m-p/167933
More Info on the SAN-SJC Flight Route: https://www.southwest.com/routes/flights-from-san-diego-to-san-jose-ca
Safe Travels!
SoCalFlyer97
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03-01-2024
09:30 AM
03-01-2024
09:30 AM
I think the network IP address used to access the SW website also influences this combined with the cookies. Whenever I do any price checking during a SW sale, I always do this via an Incognito session so that I don't get a bunch of automated follow up emails to complete the booking as both SoCal and the Bay Area have many airport options that I check prices.
At my work address which is very close to ONT, the sales promos always default to LAX even during an Incognito session. At my home address, sales default to SNA, even though ONT is still the best convenience airport for this area with SAN as the closest "big city" airport which usually has the better deals. As doing a location check on any given IP address can return very broad locations that can be far away from the actual street address, I think this is a factor.
Both ONT and SNA are tough ones to find good low local sale pricing but every now and then, I get lucky and lock one in.
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03-01-2024
09:08 AM
03-01-2024
09:08 AM
@dfwskier wrote:
Yee Haa!!
It's the Texas Independence Day sale.
I don't know if people outside of Texas can see it.
https://www.southwest.com/html/offers/local_sale_NonstopConnect_240301.html?redirect=false&clk=CB70090&cbid=CB70090
Travel from 3/22 -5/22 -- avaiab;le 7 days a week.
Hola!
CA also had a local Splash As Low as $29 sale too last week for intra-state travel that ended last night. Locked in a $29 deal each way for a May trip to Silicon Valley. Checked pricing of my existing bookings during the sale; they were already as low as they can get for now.
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@Otto80123 wrote:
When I bought my tickets from Denver to San Jose Costa Rica they were advertised as non-stop. On our flight from Denver to San Jose is was non-stop. However, when we were at the gate in San Jose waiting to board the plane back to Denver there was a brief announcement about a stop in San Antonio TX without any explanation. When we landed at San Antonio we stopped on an active taxiway and were met by a firetruck and a refueling tanker. I have also learned that this was because Southwest didn't want to pay the for the fuel in San Jose necessary to make the non-stop flight all the way to Denver. This resulted in more than an hour delay in our arrival to Denver which was a decision of Southwest Airlines. In fact, this "cost saving decision" resulted in an action that put the passengers of our flight in an unnecessary risk by adding an additional landing and takeoff as well as an dangerous re-fueling operation as proved by the need for a firetruck during refueling operation. Firetrucks are not normally needed at normal layovers. I have been delayed on a flight because of a mechanical issue that necessitated an unplanned refueling stop of a non-stop flight but this was a financial decision of Southwest Airlines that unnecessarily delayed our flight. In addition to that while we were on the ground in San Antonio we were not permitted to leave our seats and as such I believed that led to one passenger relieving themselves at their seat. We received no emails or text messages from Southwest about this unplanned stop even though it was evident before the flight that the unplanned stop had been planned by Southwest Airlines. I can't wait for their response to this false advertising and less than transparent plans of operation.
Hello!
This incident is interesting. I think there's more to this story. It looks to be a diversion to SAT was needed to address a fueling issue. I don't think it was false advertising. Something else happened that caused the diversion to be needed and I think it is more than penny saving.
As this forum is customer-to-customer, I would follow up directly with Southwest Customer service and so they can confirm the reasoning of this fuel stop as this will likely not be addressed on this message board.
Go here:
https://support.southwest.com/helpcenter/s/email-us
Click on "Flight", "Flight Diversion", fill out the form from there.
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02-29-2024
11:16 PM
02-29-2024
11:16 PM
Based on my experience and location, I would vote for LAS mainly because one can access just about any amenity or restaurant on any concourse at either terminal via the network of airside connectors and tramways.
SoCalFlyer97 likes to retreat to a quiet unused gate area too if he's got a long wait before his flight and that's almost a certainty at LAS.
Just make sure you're know where you're going so you don't get lost in this giant labyrinth of an airport and as @dfwskier mentioned, watch out for those glowing bandits!
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@Barbarocracy wrote:
The mobile boarding pass does not show up in Apple Wallet despite it saying it’s been added. It appears on the screen and disappears after “Add” is pushed but is not in the wallet. This has occurred every time I’ve attempted to add it over numerous iOS updates.
Hello!
This forum is customer-to-customer. A number of factors could be causing this. Have you had any issues linking any other purchases or tickets to Apple Wallet or is this problem isolated to Southwest purchases only?
Either way, since this would likely need to be troubleshooted either directly with Apple Support or Southwest depending on the cause, I would use an alternative option for now for your Boarding Pass. I usually opt for downloading the jpg screenshot image of the pass from the SW App 24-hours prior to departure and I'll also have the printed version on hand ready to go when I get to the airport. If all else fails, a simple trip to a kiosk at the airport with your confirmation number and name will get you your printed pass.
One footnote: I had my shares of Google Pay not functioning as it should in some cases: Specifically, one my credit cards saved in the wallet for some reason will return a false "Phone moved too fast" error with some merchants. The problem is isolated to the one specific credit card and I haven't been able to solve this riddle. My remedy is to pull out the physical card and tap it. Hopefully your situation with SW boarding pass is not as complex.
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02-29-2024
10:29 PM
02-29-2024
10:29 PM
@whelanicole wrote:
We are moving and my husband has a Pioneer XDJ-XZ Controller for DJeing. This is a very fragile device and the only way we would take it from MIA to LV is to buy the extra seat and take it with us on the plane. Checking it in is not an option. Sizing: 36W x 19D x 5.25H - 36lbs with his lightweight Hard-Shell Case/Bag. I called and on the phone, they weren't able to confirm if it is considered a "musical instrument" or not to be able to buy the extra seat for it. I need confirmation. Has someone had a similar experience or can you help me out? Thank you!
Hello!
Here is the official Southwest policy on purchasing an extra seat for an instrument. https://support.southwest.com/helpcenter/s/article/Purchasing-a-seat-for-an-instrument
One can argue that this controller can fit the definition of a musical instrument. Amazon categorizes this as such but Southwest makes the call. Since this forum is customer-to-customer, email is likely the best option to inquire at this point if your flight is more than ten days out. I would inquire by email and include a link to the product with the size specs so the airline can review this and make a decision in writing. If they authorize, I would bring their response with you to the airport and show it to the gate agent.
Go here:
https://support.southwest.com/helpcenter/s/email-us
Click on "Baggage", "Policies/Procedures" and fill out the form.
If your flight is sooner than ten days or if Southwest says 'no' in the email response, I would have this system shipped separately (and insured).
In regards to getting the device through TSA, it appears that it should fit through their X-ray machine. Whenever I travel with "unusual" items (e.g. I had to transport some restaurant salsa cup holders on one trip), I'll take this out of the luggage and place it directly in the tray in case they want to review it. Might be worth it to verify with them beforehand of what the screening process would entail as this product is not defined on their "What Can I Bring" list.
https://www.tsa.gov/travel/security-screening/whatcanibring/all
Safe travels!
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02-25-2024
11:03 AM
02-25-2024
11:03 AM
@Cabahr wrote:
Hello,
I did call the concierge line the following morning (when I noticed) and they rejected my request. That is when they told me to change the guest name at the hotel when I check in (next month). I am just curious if this is going to work, or if they are just brushing me off.
Oh no...
Looks like at this point, I would contact the hotel directly but not wait until check-in day. I would send them an email now (so this is all in writing) and describe the circumstance and ask the question so that you can confirm in writing that you'll at least get your room. I can't say for sure but there's a possibility the hotel may be able to accommodate with opening a case with Booking.com to authorize a cancellation without charge given this circumstance but I can't speak for the hotel. It's their decision. I would ask the question though.
It appears this is now at the hotel's discretion at this point and if they say "no", the points may be out of the question. Hopefully, they can at least get you the room. Give this a try by emailing them. You'll have your answer in writing and what to do when you check in.
Travel Tip: SW Hotels is great source to bank on huge CP-Eligible points. However, I understand there are very limited buyer protections involved when dealing with non-refundable bookings. Unlike air travel bookings in the USA, there is no federal 24-hour grace period law for erroneous hotel reservations made in advance; the buyer is at the mercy of the booking site and hotel for these non-refundable transactions. Until there is a universal 24-hour grace period law in place (which I would support as a buyer), going forward, I would pay the extra few bucks for the Free Cancellation benefit. It will save you a bunch of trouble for a variety of reasons. I've used this benefit a few times whenever I review my bookings and find better pricing or points bonuses.
Hope this helps!
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02-25-2024
10:28 AM
02-25-2024
10:28 AM
@Roofuss wrote:
Hi,
I will be traveling with my family in August and we will have a 2.5 yr old with us.
Is it correct that a stroller and car seat can be checked for free in addition to the baggage allowance? And are there any dimensions for the car seat?
Thank you
Hello!
Hope you have a great flight with your little one. Southwest has an informative page published that should help you out: https://community.southwest.com/t5/Knowledge-Base/Traveling-with-Little-Ones-The-Logistics/ta-p/91231
Here's the policy as written:
Customers with children are allowed to check one stroller and one car seat without charge. This allowance applies to any type of stroller and/or car seat and is in addition to the regular baggage allowance.
Customers may check the stroller and car seat at the curb, ticket counter, or gate. If you opt to gate check, you’ll need to get tags with an Agent at the Customer Service desk working your gate.
An optional Southwest reusable car seat/stroller bag is available for purchase at any Southwest Airlines ticket counter for $17.
That means you may check check both in addition to your baggage allowance.
Regarding car seat size limitations, SW does not have this defined. If you plan on checking it as you mentioned in your post, this shouldn't be an issue.
A few side notes to further help your travel:
Two adults traveling with your child may board during Family Boarding if your party doesn't get an "A" position. This occurs after the "A" Group boards and before the "B" Group. This will help ensure the child will have an adult family member sitting with them. Also, the restroom located in the front of the plane has a diaper changing station if needed.
Safe Travels!
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@Cabahr wrote:
I book through Southwest Hotels often to get extra points for the companion pass. I just booked a resort stay and for a nonrefundable (nonchangeable) stay. After I booked, I noticed that my computer auto populated my husband's name on the reservation. I called SWA and they said they cannot make the change, but when I get to the hotel, I can change it when I check in. Has anyone had success doing this before? I am going to be so bummed if I don't get the points for the stay. 😞
Hola!
I'm a frequent user of Southwest Hotels. Southwest Airlines Customer Service cannot directly handle Southwest Hotels bookings as the hotel portal is partnered through Booking.com. Issues with any bookings would be done through the SW Hotels Concierge contacts. I would call the SW Hotels Concierge number that is listed on the bottom of your confirmation email to see if they can assist you in getting the guest name changed for your reservation (or alternatively, since you just booked this reservation, see if they can void the transaction in question before it posts to your statement). The error appears to be a buyer responsibility but hopefully the rep can understand the autofill issue and grant an exception for you.
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02-24-2024
01:24 PM
02-24-2024
01:24 PM
@lovelylorie wrote:
I could not wait to share this experience with you. Last night, my family and I flew from Denver (our home) to Bham, AL. My family is experiencing a lot of difficulties but we hide it VERY well. Immediately upon boarding, Tamara greeted my son and I with such a warm and open spirit (little did she know this was exactly what we needed).
She took our order and kindly gave my 10-year-old son a snack bag with goodies in it including wings! She was out of Ginger Ale and gave him a Sprite with a plane sticker on it until she could find him his preferred drink from the back of the plane. This gesture of going above and beyond in kindness deeply moved me because she showed deep care to not only my son but to me as his mother. She made sure he got a Ginger ale and made me a cocktail.
Her kindness deeply moved me and little did she know her gesture of compassion and care meant the world to me in that moment, when I felt very alone. I am so thankful for Tamara and hope that someone repays her with such tender kindness as she shared with my son and me last night.
Little things really do matter and Tamara does the little things so well! Thank you again, Tamara and SW for making such a great hire in her! Well done!
We thanked her but wanted to thank her publicly. With sincere appreciate and love, Maddox and Lorie
I love reading stories like this. Thanks for sharing! 😊
I echo @DancingDavidE
Let the folks at SW know directly too so they can process your praise.
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@pilotmatt107 wrote:
Hello! My name is Matt and I live in Sacramento, California!
I am hoping to apply for a Flight Attendant position with Southwest Airlines but the position is currently unavailable. I was wondering if anyone knows when the next opening will/could take place?
Thank you so much in advance!!
Hi Matt-
I will be headed up to SMF very soon! The SW terminal is one my favorites to pass through and those glass elevators landside are a joy to ride on.
This forum is customer-to-customer and no specific dates have been made public at this time. However, if you haven't done so already, i would sign up for SW Careers Talent Community:
https://careers.southwestair.com/jointalentcommunity
Select "Flight Attendants & Inflight Operations" as your Area of Interest. This will let SW Recruiters know you're interested in learning about this position and you should be notified by text of openings or similar opportunities as they occur.
Hope this helps.
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@JJA wrote:
I get these bait-and-switch emails that advertise a $49 fare, but when I click on the link there are no fares listed that are anywhere near that price. I understand that there may not be a $49 fare to anywhere from my "home" airport. Still, I would like to see the $49 from anywhere to anywhere if for no other reason than to prove that the ad is not total rubbish.
Hola! Since I'm actively involved in Marketing in the whirlpool bath and aging-in-place industries, I know the limitations of what the Marketing Copy can say and what it cannot say. However, trust me: I can understand the disappointment of when SW (or any company) announces a sale and the products I desire don't line up to the sale. I've had my share of flights/airport locations/days not matching up with SW sales too. From SoCal, I usually fly SW out of SAN because I have a better shot of locking in a sale price there. However, my "convenience" preferred airport is ONT because of ease of access, but airfares are typically much higher and many SW sales don't return a good deal but sometimes, I'll get lucky and find a deal from ONT. Thus, I normally go to SAN but on occasion, use ONT.
However, I can state for a fact that last week's sale was not bait-and-switch because the offer was stated as "One-way as low as* $49" with the asterisk fine-print clearly stating the exclusions and restrictions. For the SoCal Market, most of the flights listed around the $49 range were limited to short-haul trips during the middle of the week (e.g. in between SAN and LAS for Tuesday and Wednesdays). I locked in a midweek daytrip flight from SAN to LAS for $39 during a prior sale which did not apply to my convenience airport at ONT.
However, I was not able lock in anything from this last sale and there's been some great sales (even last January's WOW40 sale) where I had trouble finding good deals for my needs whereas I was able to locate many deals and book several 2024 winter flights during last September's WOW50 sale...or during a prior "As Low as $29" Sale where my convenience airport at ONT posted $39 sale prices. Sometimes we just have to wait for the right sale. Fortunately, since SW doesn't charge any change fees, I can always check and re-price my existing bookings during different sales and collect the difference in fare in the form of a flight credit.
Hope this helps!
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02-24-2024
12:23 PM
02-24-2024
12:23 PM
@Drbennettpmr wrote:
I get A-16 more often than not. I swear some guy with A-19 or 20 stands right at the front 16-20 pole commonly. Obviously, if you have a 19 or 20 you fly a lot. My question to them. Are you trying to take cuts and get people with a better boarding number to go behind you? It forces people into to 11-15 area. Do these people need to go back and watch Sesame Street and learn the basics of the number line? Or are they just A-xxxxs?
I seldom notice any serious line cutting. SW appears to be very good at enforcing the boarding order. I'm not sure what their tolerance range is if a person boards only a few spots too early within the boarding group (e.g. A20 ahead of A16 as you stated) but I know that if anybody tries to board well ahead of their turn (e.g. A29 tries to get on when it's A16's turn) or earlier than their boarding group, the Gate Agent will catch this and not let them through.
Whenever I line up in between the poles, I always let my linemates know what my number is. If I have A21 for example, I'll go to the "21-25" area and say "21" to those in the area with my boarding pass in hand; they'll usually respond with their number and they'll let me line up accordingly. If you have A16, you should certainly be claiming the first spot in the "16-20" section directly behind the Business Select/Upgraded Boarding A1-15 area. Try saying "16" whenever you line up going forward should you see anybody ahead of you in that area. They should let you in.
Note that at some airports or gates, the area in between the poles can get very tight which can make it difficult to form a uniform line in the proper order; if that's the case, I'll say my number and identify who I should be following in but will wait off to the side and fall into place once the line moves.
Hope this helps.
@Drbennettpmr wrote:
I have been A-list preferred for 16 years with over 1600 flights.
SoCalFlyer97 has some catching up to do! Great to hear your loyalty with SW. 😊
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02-24-2024
11:49 AM
02-24-2024
11:49 AM
@willowconner38 wrote: Some common reasons include: Incompatibility: The modified APK may not be compatible with your phone’s operating system version or hardware specifications. Security: Your phone may have security features that prevent the installation of apps from unknown sources. APK Sync
Or one basic tip of advice:
If you plan to use the Southwest App "APK" for Android, always get the official version of the App from the Google Play Store, linked directly from the SW Website: https://www.southwest.com/mobile-app/
Or search for it on Google Play as Google is really good about listing only official versions of the App. Never execute a "modded" or any unofficial SW App APK file located elsewhere on the internet, period.
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@cw9268949 wrote:
After I click purchase, I keep getting this. I
I called the customer service and they basically said they weren't sure why I was getting this but they could book my flight for me.. but I've gotten this in the past and I don't want to call everytime to book a flight. Has anyone gotten this before and solved it?
Hi! Other users have reported similar error codes when booking or checking in for their flights. This could occur if there's an IT-related network or device conflict. If you get a similar error when checking in or booking future flights, try these transactions through a different network connection (e.g.: different Wi-Fi network, cellular network, and not through a VPN).
Note that sometimes, the error could also be related to the SW Rapid Rewards account or other technical problem; if that's the case and self-service transactions keep failing regardless of network connection type, I would certainly give SW an email so their IT staff can review this:
https://support.southwest.com/helpcenter/s/email-us
Click on "Comment/Question", "Southwest.com/SW App", "Functionality/Usability" and provide them with the error and incident codes.
However, you did the right thing by calling.
Hope this helps!
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@karimck wrote:
I just received this email from rapidrewards@iluv.southwest.com. Is this legit?
Hello! Back in August, I qualified for a Promotional Companion Pass and this was the email I received. The sender's email address is rapidrewards@iluv.southwest.com.
I can therefore conclude that this email address is legitimate. When you click on the link, just doublecheck to be sure that you end up on Southwest's website but I believe the email you got is legit.
If you're still in doubt, you can always give SW an email to confirm this. Go here:
https://support.southwest.com/helpcenter/s/article/change-rapid-rewards-account-information
Click on "Need More Assistance", "Contact Us". On the next page, click on "Comment/Question". The system will know you came from the Rapid Rewards Help page and will automatically mark the email form accordingly.
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@afaygenholtz wrote:
Does Southwest allow using a personal hotspot while in flight? Last time I flew, I purchased wifi and the connection was so terrible I couldn't send an email. I'd like to rely on my own wifi source.
Hello!
Unfortunately, a Mobile Hotspot cannot be used while in flight because it relies on cellular data. As you know, no cellular signals allowed during a flight. There are no other networks that can be tethered either while in flight. Any inflight Internet services need to come from the SW Wi-Fi. I'm with you regarding the quality of the existing SW Wi-Fi signal.
Because the inflight Wi-Fi signal can get sporadic at times, if I have to do any work on a travel day, I currently do not count on nor depend on the inflight Wi-Fi for my business or work-related tasks for now which includes email. That gets done in the airport or on the tarmac until the FA's signal it's time to go to Airplane Mode. I believe SW is aware of this problem and working on updating the service.
It wouldn't hurt to send an email to southwest and let them know about your experience with the Wi-Fi signal.
https://support.southwest.com/helpcenter/s/email-us
Click on "Comment/Question", "Inflight Experience", "Inflight Entertainment and Services"
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@DadofBrBoys wrote:
When you check in and you choose what type of sports gear you're checking it will list "Hockey Bag" under one of the options however this would then separate your hockey sticks.
In talking with an agent at the Departures desk they suggested checking the baggage as "Ski" equipment so you get a "Skis and Boots" baggage claim tickets. This makes total sense but why not update the language so hockey families can more easily self-check the hockey gear themselves. Luckily the departure agent was able to rebook the gear so that the sticks and hockey bag were together rather than separate items so we didn't have to pay separately for my son's clothes.
This is feedback for Southwest to make a change in the check-in experience so you're more Ice Hockey friendly. I know a lot of families fly Southwest because of the baggage policy.
Hello-
Great point. Since this message board is customer-to-customer, it is likely your suggestion to simplify this experience will not be processed here. Would you forward your letter directly to Southwest Customer Service:
https://support.southwest.com/helpcenter/s/email-us
Click on Comment, Airport Experience, Ticket Counter/Kiosk and then fill out the form.
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