Southwest Airlines Community

Keep in mind Monday is a holiday so it might arrive Tuesday/Wednesday. I have noticed with some companies when they create the shipping label they mark as shipped even though the item is still in their possession. Maybe once it leaves the lost and found it will generate a tracking number?  ... View more

@HiobThro wrote: I'm submitting an insurance claim and need to provide documentation of my flights. One of these flights was on Southwest. The confirmation email I received shows the payment method as "Univ Air Travel ending in 4461". This is not the card I used for the booking nor is it a card that I own. Very odd. The charge correctly appears on the statement for the Chase credit card I actually used, but the insurer is giving me a hard time about this discrepancy. Any ideas?   This appears very odd! I would first confirm the confirmation email that you're looking at is correct and a real email from Southwest and not a fake phishing email. Southwest confirmation emails have a subject line that reads "You're going to (City Name) on (Departure Date)! (Confirm #)" and will show your method of payment, traveler's name, and your Rapid Reward account info in the details. Is this the case?   If this flight is still upcoming, you can log into your Rapid Rewards account and have the confirmation resent from there by clicking on the Flight Details and then "Resend Receipt" and see if the correct form of payment shows.   If this is for a past flight, Customer Service would need to resend this. I would call or direct message via Twitter/X Southwest Customer Service with your flight details and request them to look at this and resend the receipt with the correct form of payment used.   https://www.southwest.com/html/contact-us/     ... View more

@sr103 wrote: Thanks, I do have all my bookings under 'Upcoming trips'.  18 pages of them (only 2 displayed per page).   I'm looking for ALL in one spot, preferably wth Locator Number, cost, dates, & time.   I can only do this by digging through all the pages, then hitting each trip, or scanning my email via locator number.   A bit troublesome and very expensive when the only internet access is driving to town and going to the library where you are allotted 1 hr / week access.    Just looking for a quick and easy (and inexpensive) option to track trips.  Previously 'Future trips' portal displayed (6) trips on each page.   1/6th the time and expense to browse.    Thx Hello-   A one-hour-per week time limit to use a public library's internet...That's the tightest I've seen it! Is this limit specifically for using the library's public computers or for using the public Wi-Fi network with a personal device like your phone, tablet or laptop?   If you have a personal device, I would "Wi-Fi shop" until you find a location that has better usage terms, even if its in the parking lot of a local Starbucks or McDonald's as no purchase is required to use these.   In either case, I would first save or print your upcoming flight confirmation emails to an offline location. From there, you can access the details anytime to transfer to your spreadsheet without internet connection. Would this option work for you?   ... View more

Simply activate the alarm, and like magic, your car will make its appearance. Additionally, you might want to begin your search on the fourth floor.       ... View more

@StAugustine wrote: I leave my winter coat in the car. Walking from the parking garage only takes a couple of minutes and I can put up with the cold for the sake of not having to lug a coat around. People have certainly seen me waiting in the vestibule at Economy Parking garage at MDW without any coat since I was headed somewhere warm and wouldn't need it.   The main risk of this is for late flights back to MDW sometimes the buses have been off schedule and a long wait and long line, and you can't wait in the vestibule going in that direction or you'll never board while there's a long line. In that case one time I called an uber, went out to the median and yelled over towards the line "who wants a ride to the economy garage?" and actually had a pilot hop out of line to ride over with me. Glad to help him get back to his home earlier!    ... View more

Thanks for replying. I changed my fare to BS and paid $123 additional for a flight next week only in order to get some of the tier qualifying points to help me re-qualify for A-List Preferred. I also bought my companion wife EB so she won’t be near the last to board, and plan to use one of my four free Chase upgrade boarding positions for her at the T-24 check-in if available. But your suggestion is the best - to wait and buy BS at T-24 check-in after she has sequential boarding position and thus save the cost of EB plus get a better boarding position. I run the risk of BS being sold out (though often low risk) and gotta do what I can to re-qualify.  I’ll do your suggestion on my flight after this one coming up.  Thanks for your help.  ... View more

Have you ever watched a game show and wondered about the exciting games they play? One game that https://plnkgame.com has captured the attention of viewers for years is Plinko. This popular game show game combines luck and strategy to keep players and viewers on the edge of their seats. ... View more

Only if you absolutely need it (not want it) ... View more

@dfwskier wrote: I have not seen it as an e-mail or on the website or the app. I didn’t get an email I just happen to see that pop up only when I searched for the flight    one of those why not advertise the promotion by email to the selected people to try and get the sale  ... View more

@bec102896 wrote: Did you get the new snack on your AM flight?  Yep. 👍 Got the Remy's for the morning inbound; classic Snack Mix for the afternoon return. ... View more

@CupCrusher40 wrote: same number of seats on both 700s 737-700 has 143 seats, 24 rows 737-800 and MAX8 have  175 seats, 30 rows   Same number of seats in the defined models regardless of what type of winglets are used. ... View more

@WENDYWEE wrote: I'd love to see the SW Priority card come with 2 EarlyBird check-ins per year as their Plus card offers and  2 miles per $1 spent at grocery stores. That would give me way fewer reasons to keep using my no-annual fee AA MileUp card. Hello-   The Priority Card includes x4 Upgraded Boardings which lets you snag an open A1-A15 boarding position at the 24-hour mark in place of the x2 Early Bird Check In which improves your boarding spot but does not guarantee an A-position. Both options are subject to availability but you would have a much better boarding spot via the x4 Upgraded Boardings benefit. Would this be something you would use?   Of course, the only drawback of using this perk instead of Early Bird would be needing to check in manually at the 24 hour mark. ... View more

@CupCrusher40 wrote: Got it this is why the date on boarding pass Yep...The date of the flight is also part of the confirmation number embedded in the barcode data. That means if one has two separate bookings from SAN-LAS for example, one in the fall and one in the spring and the passenger saved the fall boarding pass as a souvenir following the fall trip, its barcode will 'bonk' and not work for the later spring trip; the separate boarding pass issued for the spring trip is to be used. ... View more

@pchaya wrote: I flew from New York to San Antonio along with my adult son who is an attorney on July 8th.   When we landed in San Antonio, my son's checked in baggage did not arrive. We filed a complaint and they said they will take 5 days.  After 5 days, they could not locate the luggage.   They gave me a case number "SATWN24636600".   I uploaded the lost item list, driver's license and incidental list.   It has been more than 2 months.  Every time I call them,  the help desk says you have submitted everything you need to , we will try to get hold of the central baggage team.  After putting me on hold for 30 minutes they say they sent a message to the central baggage claim and it will take about 30 days to call back.  REALLY FRUSTRATED.  I have been a loyal Southwest customer.  This is the worst baggage claim processing system.   1. Why do they give a number to call if they cannot connect to central baggage claim? 2.  Why cannot they put the message on the portal  if that is the  way to communicate?   3.  Why do they take 30 days to call the customer...   BAD SERVICE Hello-   It looks like you did what you could with the Baggage Claim Web Portal and working with the baggage claim staff. Since this forum is customer-to-customer, I would submit an email asking about the 30-day turnaround directly to Southwest Customer Service. Email is usually the best means for such questions to reach the proper staff members for best answers and corrective action if needed. Not sure if they can assist with expediting your case but worth asking.    https://www.southwest.com/html/contact-us/    Also assuming you did not make any Same Day Standby changes after checking the bags nor check the bags within 45 minutes of the original departure as that would create a voluntary baggage separation issue.  ... View more

@bensimp34 wrote: HELLO, THIS IS BENJAMIN SIMPSON,  THIS HAS BEEN MY 3RD TIME TRYING TO REACH SOMEONE TO HELP ME OUT WITH THIS HUGE PROBLEM I HAVE.    MY CONFIRMATION NUMBER IS R037034W I RECENTLY USED SOUTHWEST VACATIONS FOR A TRIP TO HOUSTON. I BOOKED THE TRIP THROUGH SOUTHWEST AND BOOKED THE FLIGHT, HOTEL, AND RENTAL CAR USING SOUTHWEST. WHEN I BOOKED THE VACATION I PAID IN FULL WHICH WAS A TOTAL OF $1354.21( INCLUDING TAXES). THE TOTAL WAS FOR THE FLIGHT, HOTEL AND RENTAL CAR.  THE VACATION WAS SEPTEMBER 17TH,2023 - SEPTEMBER 22, 2023.  ONCE THE  TRIP WAS OVER I LOOKED AT ME CREDIT CARD (MASTERCARD ENDING IN 2345) AND SAW THAT I WAS CHARGED BY THE RENTAL CAR COMPANY (ALAMO) AND THE HOTEL (HAMPTON INN). I HAD ALREADY PAID FOR EVERYTHING UP FRONT WITH SOUTHWEST PRIOR TO THE TRIP. I DONT KNOW WHY I AM BEING BILLED TWICE!!!!! I HAVE TRIED TO GET THIS SOLVED WHICH THE RENTAL CAR COMPANY & HOTEL COMPANY HAVE TO ME I HAVE TO CONTACT SOUTHWEST TO RESOLVE THIS ISSUE.  ATTACHED IS THE CHARGES THAT I PAID PRIOR TO THE TRIP WHICH INCLUDE FLIGHT, RENTAL, AND HOTEL.  UNDERNEATH THE SOUTHWEST CHARGES IS THE ADDITIONAL CHARGES I HAVE BEEN CHARGED BY THE RENTAL CAR AND HOTEL. I HAVE BEEN CHARGED 2X AND I NEED THIS RESOLVED ASAP. I HAVE BEEN TOLD SOUTHWEST HAS BEEN WORKING ON THIS AND I HAVE RECEIVED NOTHING FOR TWO WEEKS!!!!!!! EVERYTHING YOU SHOULD NEED IS ATTACHED TO GET THIS COMPLETED!! PLEASE HELP ME RESOLVE THIS, I AM VERY DISAPPOINTED. PLEASE CONTACT ME ASAP    BENSIMP34@YAHOO.COM   Hello- It looks like you've been working with Southwest staff on this. I would also utilize the following contacts if you haven't done so yet as this message board is a customer-to-customer forum: 1-800-243-8372 customerservice@southwestvacations.com. aftertravel@southwestvacations.com   Before calling again, I would confirm with the hotel of whether any separate 'extras' were billed to the room that was not paid for at booking if you haven't done so yet. Note that this is almost always the case with incidental deposits that usually get credited back within a few days. Also check with the rental car company too. ... View more

@floridaguy wrote: Being confused, since it was right there within about 10 inches from her hand, I must have paused long enough for her to repeat, "hand me your ID please".   Did you say politely "yes ma'am, it's right there on the counter"  or did you just keep staring?   She's not supposed to magically find ID on the counter or somewhere else that might be yours to confirm someone's identity, it has to come from you as you are presenting it to be your own ID.          ... View more

My mom had a similar situation recently she changed her outbound flight only on the app and after the change the free change message was still on the reservation after the change so she was able to make a 2nd free change if she wanted.  ... View more

I had same issue with never getting a confirmation email. I wanted to cancel the hotel room but the hotel said I had to go through SW (ie Bookings). I paid extra at time of reservation in order to have a refundable room (with covid out there I was worried I might need to cancel or something else might come up--which did). I used the concierge phone number provided above and got an AI bot asking for my confirmation number which I don't have. I kept keying in 0 and after several go rounds the AI gave me a live person to talk to. She confirmed it was a refundable room reservation since I was cancelling several days before the deadline. She asked several questions and cancelled the reservation (for which I did get a confirmation email). I have used SW hotels in the past without a problem. I won't use SW Hotels again without saving a PDF or screen shot of the reservation screen. I have been using SW hotels in order to get the Rapid Reward points btw. ... View more

@CupCrusher40 wrote: Is Alamo still only rental car depositless? Thank you I can't answer this question based on experience but found this article on the internet which provides tips on rental car deposits:   https://www.finn.com/en-US/blog/renting/car-rental-no-deposit ... View more

@richwag wrote: I recently got a new iPhone and when I try to login to the iPhone app, I get an error. I can login using those credentials in the web app on my phone. I've tried removing the app, and redownloading it and it never lets me login. Any advise? Hi @richwag    I Echo @jksobonya    Southwest's website was acting a little buggy on Tuesday. I ran into trouble booking the WOW50 promo flights as I was not able to log into the website for a short period.    As of today, everything is AOK. Try logging in again. ... View more

@cbcrompton wrote: Thank you thank you! Glad to help!   So I think the follow up advice then is that if you plan to swap the companion pass between husband and kids, you have to group the flights in a way that makes sense.   For instance if you were going to travel with the kids around the holidays, then you shouldn't book husband as a companion for a flight next April - you have the complete the holiday travel with the kids before you can change the companion back to husband and then add him to any applicable flights. And then while you have him booked for April you won't be able to change it again until after those flights - only one person can be named companion and have any flights booked at a time.   Good luck!     ... View more

@soccermom313 wrote: Issue resolved soon after I posted. Thank you! Our replies crossed paths 🙂   Great to hear! ... View more

Thank you for this information!  ... View more

@bec102896 wrote: 50% off base fares on select flights 10/24 though 3/6 book by September 28th  Done 🙂   SoCalFlyer97 found some good deals and has booked 'em! This included picking smaller 'convivence' airports in SoCal like ONT which typically have much higher base airfare than at larger airports like SAN for short-haul flights that I usually take.    Should I stick to my plans, I'll be posting Photo Reports of these...   Stay tuned!  ... View more

Thanks for the help—after doing all that it now shows up in my trips on website and app!  (I added the KTN for TSA pre too.) ... View more

@Manley13 wrote: Thank you for the great answer! If you use your Southwest Visa then you will also get 1x points for purchases in general, and also 1x points for purchases on Southwest.com specifically, so the Business Select fare will give you 12x tier qualifying points but 14x companion pass / Rapid Rewards points.         ... View more

Schedule changes are not fun especially when they don’t tell you about them they actually happen more frequently than pre Covid and max8 issue days. Usually the system rebooks you and it sends you an email    I’d search your email for the subject line: A change was made to your 11/19 trip (insert your travel date though) I just got a schedule change last Thursday    you could also try looking up your reservation with the confirmation number from your original booking  ... View more