Southwest Airlines Community

@mpeete001 wrote: I am looking into getting an unlimited season pass and am wondering how much they cost. if you mean "fly around the world" where you can fly as often as you want under certain conditions then no, Southwest doesn't have that.   I've heard of it for a few other airlines but not that common in the USA.   In those cases you still pay the fees for each flight and then you might also pay for upgrades like seat selection, baggage, etc.     ... View more

I hope your surgery goes well! Safe travels.     ... View more

@SoCalFlyer97 wrote: It appears the answer is "Yes".   I would double-check your terms of your account specifically but according to the currently published terms for the Priority Card, any Southwest Airlines product purchase counts if purchased directly through Southwest Airlines, except for Upgraded Boarding and in-flight purchases. I assume this would include Early Bird Check In.   $75 Southwest® Annual Travel Credit: A statement credit will automatically be applied to your account when your Southwest Airlines Rapid Rewards® Priority Card is used for Southwest Airlines® purchases (excluding Upgraded Boardings and inflight purchases), up to an anniversary year maximum accumulation of $75.   https://creditcards.chase.com/travel-credit-cards/southwest/priority   I think this also excludes non-airline related or partner purchases like Southwest Hotels and Car Rentals as these transactions are handled through other providers. So one clarification would be that it may not matter if you used your upgraded boarding positions or not since they aren't eligible for the $75, they are a separate category.     ... View more

@MynumAndPapa wrote: Austin super star employee at the help desk at check in saved our day. Thank you Star!!! Kind, knowledgeable, funny, and most importantly understood our needs today  Hello!   Great to hear this. 🙂   Would you do the Austin CSA a little kind favor: Since this community forum is customer-to-customer, would you forward your praise in an email directly to Southwest Customer Service so that they can receive their praise due:   https://support.southwest.com/email-us/s/ ... View more

Looks like you will soon be able to fly BUR to SAT (San Antonio TX)  ... View more

Does the travel credit show up in your account? I wanted also to double check that the travel credit was in your name and not someone else’s.    ... View more

@SoCalFlyer97 wrote:   I first search SW Hotels to see what kind of Rapid Rewards deals are abroad. Currently, there is a general consensus that each Rapid Reward point is valued at approximately $0.015 per point, a key factor. Other requirements for me are free cancellation support and safe/decent location.     Very nice write-up!   For people that have companion pass, the value might even be rated higher. $0.02/point isn't unreasonable and could be as high as $0.03/point if the account holder booked companion pass tickets on every single fare.             ... View more

@Southwestluver9 wrote: I booked flights using a couple Southwest flight e-pass domestic certificates. Something came up and I now need to cancel the trip. Can I receive the e-pass back or flight credit? I believe so, if not then change it to something a few months out until you know your schedule and then change it again to the flight you need in the end.   You have to call to do this anyway, so you can ask the agent what the options are for when you need to reschedule.     ... View more

Greetings Community Southwest!   SoCalFlyer97 has made it to the final hotel of the Five One-Nighters at Five Points Plus Hotels, all booked for this month of October, all booked through Southwest Hotels.     Hotel #5 of #5 was in the heart of the Ontario Mills Mall region near the ONT Airport. A little mix-up occurred during booking as I had intended on booking a room at the Ayres Hotel in that area thanks to a 3,000 Rapid Rewards points offer for a one night's stay. That plan ran into a little roadblock due to an name change at the originally booked location combined with Ayres relocating its Ontario operations literally one land parcel to the west.      In short, Southwest Hotels did not fail me. Here's what happened: A few months ago, Ayres Hotels closed their Ontario Mills location and sold the property to Best Western. At the time when I booked the room via Southwest Hotels, the reservation location reflected the Ayres Hotel.    What caused the goof-up was Ayres moved its Ontario location literally to the hotel property next door. So naturally, on arrival day when I punched in the hotel address from the confirmation email and made my way toward the Ontario Mills Mall area, as I got closer to the destination, I went to the property that had the name "Ayres" installed on the hotel building.   Upon attempting to check in at the current Ayres location and learning that my name wasn't on their list, I gave them a copy of the reservation details so they can resolve. The hotel staff quickly identified the likely cause was due to the move, got Best Western on the phone, and confirmed my reservation was in fact successfully booked for their old building, now the Best Western. Ayres staff also informed me that a few other guests who booked third party in advance like me also had similar issues with being booked at the 'Old' Ayres next door but intending on staying at the 'New' Ayres.   I made my way over to the Best Western and when I got to the desk, my name was there! It was a smooth check-in. They collected a $100 incidentals deposit.     Thankfully, since the name and ownership change was very recent, most of Ayres' European-themed amenities were still at the older property but under the Best Western brand...and yes, I got my 3,000 Rapid Reward points which is about $45 in value toward future airfare. I left a review of the experience on TripAdvisor.   So there you have it...Five One-Nighters at Five Points Plus Hotels. Other than the name-change issue at my last hotel in Ontario, the Southwest Hotels booking process was near flawless. During these stays during the month of October, I was able to attain the following points:   Buena Park Grand Hotel (near SNA): 2,000 Wyndham Garden San Jose Airport (near SJC): 2,000 Motel 6 Corona: 500 California Suites Hotel, San Diego (near SAN): 2,000 Ayres Hotel (now Best Western) Ontario Mills (near ONT): 3,000 Total 9,500 (approx. $143 in value toward future airfare)   That being said, I think Southwest Hotel's Points Plus properties adds huge value to the Southwest Rapid Rewards program. Likewise for the Rocket Miles booking portal in partnership with Booking.com. One does need to be mindful of potential base room mark-up's on such properties and should factor that in while hotel shopping.   When I booked these rooms, I certainly checked to make sure the return-on-Rapid Rewards points value (approx. $0.015/point) when factored into the posted room rate brought the total cost of the room to either equal to or less than the lowest price on the market with free cancelation.     This experience showed me that both Southwest Hotels and its sister site Rocket Miles are legit booking portals and great sources to get some generous amounts of Rapid Rewards points good toward future flights.    If you're in need to "buy" some extra points, short on Companion Pass Points, or have some Southwest Airlines trips lined up, I would consider Southwest Hotels as an option. ... View more

@floridaguy wrote: As a Southwest customer and shareholder, someone who stays within the size and weight limits of bags, I would prefer that Southwest refuse to load anything other than baggage.  All of this slows down the boarding process and adds to the cost of doing business.   Southwest never agreed to be part of your exercise regiment and you can ship your bike though other channels if that is critical to your life.  I would be in favor of Southwest stopping all items that are not baggage.     Refer all of those people to a freight shipper.   Maybe someone with 50 years of cargo experience: Air Cargo by Southwest Airlines-Same Day Cargo and Freight (swacargo.com)     ... View more

Any update? ... View more

Yes, I also acheived companion with the points that posted today. Thanks again. ... View more

I'd be more excited if it were a hot sandwich rather than 2 alcohol drinks.   ... View more

@bec102896 wrote: @SoCalFlyer97    I think they might be a new hire and trying to figure out how they can get on flights with other airlines which is probably something they would need to ask to their supervisor or other co hearts since we won’t know how to do that stuff as customers.  Good point 🙂   That makes better sense. ... View more

Thanks @dfwskier    Here's the ad from the Southwest website:     www.southwest.com     Went through all my WOW50 bookings...Nabbed a $39 flight that was a little better than the WOW50 deal by just under $17. Got the flight credit!   That trip flies out of ONT and the value of the flight credit is only a buck under the $18 daily price for economy parking at ONT. After a little bit of shifting finances, $1 parking for me... ... View more

nasa has ideas for a 30 minute flight which usually takes 12 hours at 150,000 feet. Fingers crossed ... View more

@mayam8 wrote: Hello,   I'm taking my first solo flight this Wednesday but I realized that I do not have any government-issued IDs right now, (I had an issue at the DMV and was told I would get a replacement mailed but never did). I'm really nervous I won't be let onto my flight. I have a certified copy of my birth certificate with me and my driver's permit, would that be enough certification to get me on my plane?  Also how old are you? If you are 15 to 17 years old you can fly as what Southwest refers to as a "Young Traveler" ...actually 12-17 but you mentioned a driver's permit so you must be at least 15 - travelers in this age range are not required to have ID although you should consider bringing those items you mentioned and arrive a little early in case any interview is needed.   If so, then you can use this link for more info as well as guidance if someone will be dropping you off they may ask for a gate pass.  Young Travelers 12-17 years old | Southwest Airlines   If you are 18 or older then you are normally supposed to have ID, then go through the process outlined by @SoCalFlyer97 - the items you mentioned may be useful in an interview, but won't be taken as equivalent to an ID, but they will help you establish your ID. Ignore my YT advice if it doesn't apply.       ... View more

That's great to hear! Setting an alarm to be ready for the application is a smart move. Wishing you the best of luck with your application and hoping to see you on interview day! Fingers crossed for your success.  ... View more

@parpitt1 wrote: If they are using SWABIZ I believe there may be a favorable solution for the OP, As mentioned check with you employer/travel planner. Safe Travels I'm not a SWABIZ member myself but I understood there to be overlapping benefits to the company but also the individual would maintain their own benefits as well.   There are a million people in the OP's boat where they are flying for business and then get to use the benefits when a personal trip comes up. It may trace back to who pays - if you are using expense reports then it's yours, if the company pays directly then the benefits are theirs.   You @KAforumSW  should still get a tier qualifying benefit - which is one reason that you should NOT try to split into separate accounts if possible - even if the employer keeps all the points you would still be wanting to use A-list on your personal flights. If you go separate then you'd have to qualify separately for A-list on both accounts.       ... View more

Love it, great to read your reports!   ... View more

Well, as I said when I was a kid, "That's the brakes - power disc." ... View more

@steveholt wrote: Should we assume that the boost points once offered when booking through southwesthotels.com are gone for good?     I have seen some posts stating that it is an IT issue but I imagine it is more purposeful. I just did a search and the Points Plus properties are appearing as expected. Try searching again...   One side note: Earlier this summer, I had an issue of no Points Plus options appearing on Southwest Hotels at all. I eventually booked the hotel via Rocket Miles (has similar Southwest point bonuses and points count toward Companion Pass). Speculating the outage was IT-related and not done with intent. ... View more

Contact Southwest and obtain a complete refund.  In addition, file a complaint with the US Department of Transportation.  Southwest needs to take people who save seats and have them removed from the plane.   Where is the flight attendant?   This is a Southwest problem.   ... View more

Thanks for the tips; done! ... View more

Ours worked today too!  ... View more

Greetings Everybody from SJC:   Flying today and landed in San Jose a short while ago...I was unable to confirm how the boarding order process went when leaving SAN this morning as my flight was the first to board in the concourse after passing through TSA and I was in the A group.   However, I stayed airside at SJC after arrival and watched some of the other gates board. Here is the order of the A & B in-between'rs that I observed:   WN 791 to STL: A-Listers w/o A position boarded after those needing extra time and Family Boarding, before military...same pattern as described in this topic.   WN 1809 to BUR: A-Listers, Family Boarding, and Military were cleared to board together after those needing extra time...different pattern.   WN 1466 to LAX: A-Listers boarded after those needing extra time but before Family Boarding and military...opposite of what is described.   There you have it. Not going to speculate on the actual policy but I would just be ready one way or another to board when directed to do so. Photo Trip Report to come... ... View more

@465548871 wrote: I'm trying to leave a compliment for a fight attendant who went above and beyond during our inflight experience! Where can I leave a compliment? Great to hear you had a great experience!    Go ahead and email your compliment directly to Southwest Customer service so that the Flight Attendant who helped you can receive the praise due:   www.southwest.com/html/contact-us/ ... View more

Three rows back from the exit row for me.  ... View more