Southwest Airlines Community

@jimvi22 wrote: It also happened to me around three months ago & I wasn't aware, whether it would refund my money or not. So, I don't take any action for a refund. Is it true, to get a refund from the airline if the flight is delayed for 2 hours on a One-way flight? Am I eligible to get a refund now or I lost the opportunity?  If you still took the flight, you are not entitled to a refund. Sometimes the airline will offer a voucher of some sort for the inconvenience, but they're not required to do so for a 2 hour delay. Here's the latest info on the rule from the DOT as of April:     Under the rule, passengers are entitled to a refund for: Canceled or significantly changed flights: Passengers will be entitled to a refund if their flight is canceled or significantly changed, and they do not accept alternative transportation or travel credits offered. For the first time, the rule defines “significant change.” Significant changes to a flight include departure or arrival times that are more than 3 hours domestically and 6 hours internationally; departures or arrivals from a different airport; increases in the number of connections; instances where passengers are downgraded to a lower class of service; or connections at different airports or flights on different planes that are less accessible or accommodating to a person with a disability. ... View more

@AmandaCollins15 wrote: we need our funds back as soon as possible or we will seek legal assistance. That's definitely frustrating and I'm sorry that happened to you. Unfortunately nobody here can assist you with getting those funds returned because this is a customer based forum.  Since you have already spoken with multiple SW representatives who say they can't assist, you might want to tackle the issue by filing a chargeback through your bank.  ... View more

I have Always found it a good idea to book the 2nd person's ticket now, (use points), then switch them to my companion when the CP is issued for the next year. Peace of mind in the event the flight is sold out. Safe travels  ... View more

Ok, I saw where we can enter the Rapid Rewards number if we purchase tickets through Chase Travel, but I didn't enter this number when booking that flight.    What will happen? Will I still receive my flight credit or a refund to the CSP?   Thanks! ... View more

Thanks for the link. I know SWA monitors this forum. But I’ll use this link in the future.  ... View more

and if you're so confident, don't lead her on anything or give her context on why.  just watch her do it and ask her for her understanding of what's happening.  ... View more

Thank you!   ... View more

@sp3 wrote: If I'm reading correctly... If I am booking for my party of 4, as long as each individual has registered for the promotion, and I have the rapid rewards numbers on the single reservation, each traveler qualifies for their own companion pass. And we don't have to book 4 separate reservations?   Thanks   Correct.  ... View more

To add to the other post;  You can get on the standby list on the app the day of, if you wait until the airport then you will be way down the priority list and doubtful you will get standby;  If you really want to change, look at spending a little more and booking the I wanna get away plus fare and you can make same day confirmed changes instead of standby, but the seats still need to be available; This means if there is room on the flight, you can book it on that day starting at midnight the day of, and not wait for standby list to clear.  Standby or Confirmed change, you will lose your seating position from check in so don't purchase any early bird check in, you will lose that too.  If you have small children, you can still do the family boarding;  If you really want a specific flight, with 4 people at peak time, and if you are checking luggage you may want to just consider getting the flight you want, but if you are ok with the cheaper flight if that is what you end up with, it is a great way to save money;  ... View more

@mariahandfamily wrote: This response helped so much in our planning! Does a family need to let staff know that they will be using this option prior to the start of boarding or does every flight announce family boarding automatically? Thank you! Family boarding is announced during boarding for every flight. ... View more

@Acolvin73 wrote: I HAD A CROSSOVER BAG VERY TINY JUST ENOUGH TO HOLD MY PHONE AND MY WALLET AND MY ID   You say your purse was so tiny it only held a phone, wallet, and ID... yet you had to spend 20 minutes emptying your entire suitcase to fit it in there?  I call BS.   It was, however, nice of you to apologize to the other passengers on the flight for the late departure, because it was absolutely your fault for not complying with the stated rules.    Your post is painful to read. It's really not that difficult to use the shift key.  ... View more

Yes. I have the $69 annual fee card and get 2 EBCIs per year. But in the OP's case when the flight was booked the EBCI window had already closed as it was less than 36 hours before the flight. ... View more

737- MAX8s would have no problem flying HNL to SLC. The problem is that   prevailing winds from the west and SLC's high altitude present problems with the plane being able to consistently fly the route non-stop.   737 MAX7s have more range and could probably be able to do the route. The problem is that Boeing has failed to deliver any of the hundreds of MAX7s that Southwest has on order. ... View more

It's understandable to be concerned about your booking, especially when you've encountered an unusual delay in receiving the confirmation email. Since you've used a gift card and Apple Pay for your purchase, there are a few things to consider: 1. **Pending Charges**: The fact that you see pending charges indicates that the transaction is in progress. Sometimes, confirmation emails can be delayed due to various reasons such as server issues or email delivery delays. 2. **Rebooking and Gift Card**: If for any reason your reservation doesn't go through and you need to rebook, you should be able to use the gift card again. Gift cards typically retain their balance until fully utilized or expired, so you shouldn't encounter any issues using it for a subsequent booking. 3. **Refunds and Reversals**: In case the pending charges do not result in a completed reservation, the pending charges should be automatically reversed by your bank or financial institution. This process might take a few days depending on their policies. 4. **Contact Customer Support**: If you're still concerned about your booking or if you don't receive the confirmation email within a reasonable time frame, it's advisable to contact the customer support of the airline. They can provide you with specific details about your transaction and assist you further. 5. **Document Transaction Details**: Make sure to document all transaction details, including any pending charges, confirmation numbers (if available), and communication with customer support. This will help you in case you need to follow up or dispute any charges with your bank. In summary, while it's understandable to be concerned about the delay in receiving the confirmation email, there shouldn't be any issues using the gift card again if needed for a rebooking. Keep an eye on your bank statement for any updates on the pending charges, and don't hesitate to reach out to customer support for assistance if necessary. ... View more

@5280Av8r wrote: It's still somewhat of a win because Southwest used to not offer overnight connections so that fact that they are now is an improvement. Though some may say otherwise because you have to sleep at the airport. Some of these I’d still get a room for four or five hours of sleep as long as it would be enough time in the a.m. to get back through security. Since there should be local originating passengers it should be fine to leave and come back.  But it is progress, they did at least announce the red eyes so we’ll see how long it takes to implement and on what routes they do it.   ... View more

We see people gaming most any system put in place. This is just one such example. I have been in line with a veteran of war that could easily legitimately qualify for pre board but he would not have it. He was pretty outraged at the people he saw clearly gaming the policy. This was going on with emotional support dogs as well. To the people that do this, shame on you. ... View more

Are you sure the reservation fully ticketed? If Southwest was unable to complete the authorization for whatever reason (in this case, maybe an Apple Pay bug?) then no funds will be taken from your card though there might be a pending authorization on it for a couple of days. ... View more

Cameron was just doing his job by telling you that you could not stow your carry-on in front of you when you were seated in the first row.  This is 100% normal when you're in a row that does not have seats in front of you.   He was also doing his job by asking you not to go against the flow of traffic to get your bag while other passengers were deplaning. This is fairly standard plane etiquette.   Your complaint that you received a cup of coke instead of a can of coke is petty considering the drinks are complimentary. If there were turbulence you would have received NO coke.      ... View more

I see deals in June from West Coast cities to Denver, not sure why you don't see them.   Seattle to Denver $75 Portland to Denver $75 Vegas to Denver $73         ... View more

@manilowmaniak wrote: Who is WGA? WGA on this forum is Wanna Get Away (fare). ... View more

@ffflyer wrote: Never book third party! Bood directly with the hotel and directly with the airline. Otherwise you are just asking for truoble. Not worth the few bucks you might save.   While I absolutely agree with this, booking Points Plus hotels through SW Hotels is one of the fastest ways to earn and keep your Companion Pass each year. For that reason I roll the dice on the third-party bookings, and once I have reached the required points for CP for the next year, I go back to booking direct. Luckily I have never had an issue with SW Hotels, but I willingly accept the risk in exchange for CP.  ... View more

  @willjoh wrote: Are all Southwest flights in the same terminal at MCO including international flights?   It seems like MCO has a separate terminal for international flights (Terminal C) while Southwest is in Terminal A.   All SW flights out of MCO will be Terminal A. ... View more

Yes, they should, however, I've had at least 3 instances where we did not get sequential boarding numbers. ... View more

In case she plans to already check two other bags, I should add that a wheelchair does not count toward the baggage limit on any airline, so long as there are no other personal items in the bag. If you also have other belongings in the bag with the wheelchair, the airline can count that bag toward your checked items.  ... View more

File a written dispute with your credit card carrier.  State your case and I'm 95% certain you will be compensated.   Southwest should also kick in here as they are lending their name to an organization that has more complaints than there are grains of sand on the seashore. ... View more

scroll a bit farther down the page til you see the words "search for low fatres"   It shows low fares from Chicago Midway to various airports. Change to your airport from midway and you'll see a list of low fares from what ever city you input. ... View more