Southwest Airlines Community

If you're checked in and have a boarding position there's no need to worry.  You can quickly get a boarding pass from a self serve kiosk or at the check-in counter when you get to the airport. ... View more

I would say you are going to have to sit in the same row but accross the isle from each other.    "Why do airlines prohibit two infants from sitting in the same row (for example Seat A,B and C) at one side of the aisle? Why is it that one of the parent has to move to another row or to the other side of the row?"   "This is prohibited for safety reasons. Each row has one extra oxygen mask (there are exceptions, some rows have no extra masks and they will be marked somehow). If more than one infant is seated in a parent's lap and the oxygen masks were to be used one of the row occupants will have no oxygen mask to use."   "Usually the reservation system/agents will avoid such a situation but it could happen that a family with two infants will be given boarding passes in one row, the cabin crew then will move one of the parents along with one of the infants to the other side of the row or to another row." ... View more

Hi MiddleSeat,   I did submit this to customer service via email.  I don’t use Twitter, so no tweet here.   As for constructive criticism, you make a good point.  I should have said, “Under no circumstance should you tell a customer to sit down and shut up.  Definitely a bad move when you have delayed their flight because of a mysterious maintenance problem.  Also, when you are past the updated time that you said the flight would arrive and it hasn’t, you should expect some customer dissatisfaction.  Telling them shut up is problem the worst move in this situation.”   How was that?  Did it hit the mark? ... View more

From TSA website   Hairspray.   Carry On Bags:  Yes (Less than 3.4oz/100 ml allowed)   Checked Bags:  Yes ... View more

If you have a Rapid Rewards account log into it and it will show your confirmed reservations. You can also check your spam or junk mail folders in your email account for the confirmation email. If you don't find anything in either of those places you'll want to call Southwest to confirm your reservation.  ... View more

Leaving soon as well.  Gone is the commitment to good service and on time arrivals.  They have become just another airline.  Sad to see a great airline become apathetic and lazy. ... View more

Happy Anniversary! Glad it went smoothly, if taking a few extra steps. ... View more

The third party points.com operates the points sales and transfer function as a profit center for Southwest.  ... View more

No, you only earn points when you pay for the flight. In technical jargon, only revenue flights earn Rapid Rewards points. ... View more

Regarding the subject line, in my own account I recently had checked that the base points were labeled as TQP and when I looked at "all points" the numbers were higher, so my understanding is that the 25% and 100% bonus for A-list and A-list preferred respectively won't count towards TQP the next year. ... View more

Keep in mind that it will not automatically populate to existing reservations after adding it to your account. You'll need to go back and add it to each existing reservation. ... View more

Thank you. I did see this reply. I thought there might be a simple screen for trips noting  price or points paid. it would seem simple enough to do. It seems that the airline is wishing to make it difficult for customers to know what they paid for their flights. ... View more

I enjoy the traveling, but I know what you mean, I'm tired!   Business travel will slow down the rest of the year for me, but now we'll go into the opposite mode of using points to fly visiting family. ... View more

Your iPad can be carried on without any problems. Drones on the other hand are more complicated because of the batteries. I found this site that has some more information from someone with experience traveling with drones. https://improvephotography.com/44854/drone-carry-on-laws-batteries-packing-tsa/   You can also read more about traveling with batteries on the TSA's site https://www.tsa.gov/travel/security-screening/whatcanibring ... View more

Go here and click the "Join Now" button https://www.southwest.com/rapidrewards ... View more

Correct. We can use/book SWA too. The issue is with th reservation system not talking to the govvies side and the loss of revenue when we have to take a higher cost trip. I love to save money, fees etc and get the best bang for the taxpayer but because SWA won’t play nice in the sandbox, I’m forced to use other carriers at much more of the cost.  The millions SWA is missing out on is astounding.  Oh well not much I can do. SWA doesn’t even have a way for me to contact them to discuss. The last time I had to search for hours to find a corporate number and then got a employee who sure as heck wasn’t going to own anything more than the excuse of why ‘not’ something could happen rather than, I got this, I’ll keep in informed. I’m sure he is wiping the sweat off his brow because he has sooooo many other, more important tasks to do.  Gaining millions for the shareholders of SWA and saving millions for the taxpayers must not be a high priority.  ... View more

Basically for 15k points you need:   WGA fares at 6x points you'll need to spend $2,500 - this is probably exorbitant if these aren't flights you would otherwise be taking. BS fares at 12x points you'll need to spend $1,250 - this is much better, especially if you have the chance to spend your own money to upgrade to BS fare on flights you otherwise would already be taking. This might be three legs for instance, as opposed to WGA fares you'd be taking 10 or more legs to spend $2,500.   As @TheMiddleSeat has pointed out on several similar threads - make sure you plan to use companion pass enough to recover the extra money that you spend to achieve it.   You can also use Rapid Rewards shopping which could close the gap, but might be difficult to get 15,000 points solely through that method.   https://www.southwest.com/rapidrewards/how-to-earn     ... View more

darnit! I had no idea. Thank you! ... View more

Here's information from TSA about what is required: https://www.tsa.gov/blog/2009/05/15/whats-name   Specifically, this part seems to answer your question: But rest assured, the system will be pretty flexible. For the near future, small differences between ID and reservation information, such as the use of a middle initial instead of a full middle name or no middle name/initial at all, should not cause a problem for the passenger.   However, if you have a known traveler number for TSA-PreCheck, the name on your reservation must be an exact match of the name associated with your KTN, including a middle name.  ... View more

A little more info about the drinks and snacks.... You'll be offered a free non-alcoholic drink, coke products, juices, coffee, etc and a flight that length will get peanuts and/or pretzels. It's a small snack so don't skip any meals thinking it'll fill you up. Alcoholic beverages can be purchased for $5. Depending on how quick and eager your crew is and if weather/turbulence cooperates, you may get a drink refill if you ask. Have a good trip! ... View more

Thank you!  That is just what I did and, luckily, it didn’t cost me too much.   ... View more

Thanks! ... View more

@KrisRodden Not my site, I was just trying to point out that the $100 fee is the answer every time this question gets asked. While losing $100 is better than losing 100% of your ticket value, I understand your frustration.  ... View more

Have you looked in your junk mail or spam folder? ... View more

Yes, TMS, that is the information I saw in the FAQs section. I was wondering if R1 is the level where the rental cars are. I have returnded cars there many times but have never seen the checkin counters. ... View more

Just spoke to Christian at Rapid Rewards and although they can send replacement Companion Pass cards it will probably arrive after the test period is over. He said that the gate agent can tell that the companion is flying as such and should authorize boarding at same time without the card. I'm going to also take a pic of my profile that shows my companion choice just in case. I hope they expand this- -boarding seperate from Companion and saving seats has been a hassle. ... View more