Southwest Airlines Community

This happened to me the first day airlines started flying again after 9/11. Got to PHL from CMH but BOS connector was canceled. Did a rental car ride share with others and drove to BOS. US Airways reimbursed me. I'm optimistic Southwest will as well. Hope it works out. ... View more

are you thinking of the 717?  SW sold those post-merger. ... View more

This link is a savior: https://www.southwest.com/air/flight-status/path.html?departureDate=2022-12-29&flightNumber=3339; just change the date and flight number to see the status. Good information. Thank You! ... View more

A similar thing happened to me but not for a layover. I was just at the airport for 2 days and went back home but on Christmas Day they canceled the entire trip, finishing on Thursday, 12/29 with no rebook. Instead, they gave a refund credit which you can dispute and request a cash refund on the contact me page. Posters on this site suggest calling the international numbers for the airlines as they are answering for domestic flights. Here's more info:   https://www.southwest.com/traveldisruption/ ... View more

Just to update in case it helps someone.   I called the 855-234-5234 number tonight instead of the 800 number and my wait time was only 44 minutes!! I was able to confirm that I would get a refund for the outgoing portion of our flight and keep the return flight.  (Website was showing all day that the outgoing flight was still happening even though the flight was indeed cancelled) The new itinerary was sent to me and I was told that the refund would be processed within 5-7 business days.   The other good thing is that it turned out that the outgoing flights were the pricier of the flights and so, after the refund, the additional cost for our 3 nonstop flights out of DFW on American is only about $400 total which isn't too bad. And I do plan on submitting a request for reimbursement though from Southwest because that is a lot of money for us and not having the extra money is why we haven't had a family vacation in close to 10 years when my son was just a wee baby. I also feel blessed that we were able to get this handled from home since we were notified about 36 hours before our flight got cancelled. Thankful for the small blessings. ... View more

Be sure the name on the reservation matches the name on the id or you will have TSA issues ... View more

This is due to all of the delays and cancellations going on right now. It looks like they updated the website.  “Unaccompanied Minors age five (5) through eleven (11) years old will not be accepted for carriage, and Young Travelers age twelve (12) through seventeen (17) will only be accepted on non-stop flights due to anticipated operational disruptions.” https://www.southwest.com/html/advisories/swa_travel_advisory_202211201671555409645.html?clk=TRAVEL-DISRUPTION-LP ... View more

I strongly recommend rebooking with another airline if you still can. ... View more

Yeah when I sent them a message on Facebook I got the response that they are giving everyone a chance to rebook no matter the date. I guess just because I have that notification doesn't necessarily mean my flight will be cancelled  ... View more

I'm going to say SWA did have some control over the overall mess up this year, having an outdated system we are finding out.  It's sad that so many had to experience such a bad holiday meltdown that coincided with a storm.     Hopefully SWA makes all passengers as whole as they can and learn to move on and get things fixed and improved.     I still love their programs.  When I heard of the upcoming travel passengers increase and then the storm, I canceled all my DEC flights for future credits.       ... View more

Southwest is not monitoring this site for customer support. If you want to send feedback to Southwest use the contact us link at the bottom of this page and send a message.    --TheMiddleSeat ... View more

Requests for refunds and expense reimbursement can be made here:   https://www.southwest.com/traveldisruption/   --TheMiddleSeat ... View more

If you're going to be there it's certainly worth taking a look.    --TheMiddleSeat ... View more

So true they definitely bent over so many people  ... View more

There were hotels.  They didn't give me a voucher because they stated cancelation was solely due to weather,  which we all know now is a lie. Put me thru hell for no reason. ... View more

Probably because there is no flight crew. This is currently causing the majority of the cancellations.  ... View more

Try International Help numbers. Each country is on a different call center but able to help w all issues regardless of countries. They speak English.  ... View more

Submit it,I am. ... View more

See my post “not all SW fault” not summarize, yes new staff technology was due in 2020 and the post Covid financial picture did not allow investment in 2022 but was slated for 2023. Yes SW should not have offered as many holiday routes knowing their staffing was not sufficient to handle an emergency like this.  and finally, I totally believe that if your claim is submitted respectfully noting these non weather related failures on their part that everyone will be reimbursed.  as mad as I am I’m not giving up on this very good airline. It will take time and money for them to figure out this crisis and then right everyone’s claims.  regards,  former type A turned peaceful hippie ... View more

Let’s hope they are keeping a watchful eye for Sam Brinton around all that luggage. ... View more

Well said.   Is it frustrating or perhaps disappointing to have your vacation travel canceled? Of course, my family's trip to FL was canceled, but it's not the end of the world. I appreciate that Southwest prioritizes safety over schedule. And I certainly would not take my frustration out on the pilots, FA's, gate agents, customer service reps, or anyone else.   Can Southwest improve operations, undoubtedly; they've always had a continuous improvement model, I'm sure they'll learn from this event and make things better in the future.    In the meantime, thank you Southwest for being the best airline possible, and I hope operations return to normal as quickly as possible. ... View more

If you have a boarding pass you should be able to go. Be sure to check flight status frequently and keep track of costs for possible reimbursement    Info about reimbursement here: https://www.southwest.com/traveldisruption/   --TheMiddleSeat ... View more

You can no longer rebook online. I just get error messages. My only option would be to start a new reservation. The problems keep changing and getting worse. The only rebook option is going to an airport gate station, apparently. Phone lines are down.   ... View more

You obviously are not in this situation right now. They aren't issuing refunds and the methods you suggest do not work. ... View more

Can you let us know did it work? I have for tom from TULSA TO DALLAS TO SJC. I can drive to DALLAS, since TUL to DAL flight could be cancelled. ... View more

YEP!!  HUGE day for my family this week and a funeral - can't go to both - now - SW keeps ruining important times for my family. ... View more

Nice write-up.  SW has experienced multiple different issues over the pandemic  causing similar issues- pilots sick and computers down summer 2021.  They have had plenty of time to get the act together. This was the worse I have ever seen.  APP and website sending back messages everything you do, text messages nearly 10 hours after flight was cancelled, on hold over 6 hours SW disconnected the call, and then another over 10 hours waiting on hold again  and just no resolution when you did talk to someone.  No flights for days.  And during all this - SW decides to convert the phone system too last week busiest travel week and a storm - talk about not thinking about best time to implement a huge change. NO option for A-listers on the customer service line like there normally is.     COMPLETE UTTER MELTDOWN SOUTHWEST   ... View more

I fly SW every month and have done for almost 2 decades. I had a holiday cancellation back in the 90s due to a flight attendant strike. I last flew on 12/1. My only complaint was no drink service. I booked and rebooked 3x this weekend (a flight reserved a month in advance) and all were canceled, one at 1 a.m. They were missing a pilot. He got there and then a flight attendant bailed. The website is down, the phones are down. The text messages are late and inaccurate. People are walking off the job at SW. In droves apparently. LAX Terminal 1 was a ghost town this weekend after flight after flight was canceled. Something is definitely, terribly wrong because they are a very reliable airline.  ... View more

While I do agree that we need to remain patient, the lack of communication and appropriate customer service systems is very frustrating.  If we run Desert Shield and Storm the way SWA has run their airline in the last week, I would be dead. ... View more