Southwest Airlines Community

@Jwthompson wrote: On the link contact us they provide an email with the notice of a 10 day response time. They are so kind to return an email concerning our luggage 4 days after our trip. That is so helpful. Southwest has changed the look of the "contact us" page. It used to be obvious that twitter and facebook were options. That is less so now.   On the "contact us" page move over to the  bottom right side of the page to the words "connect with us" and choose either facebook or twitter.  ... View more

@floridaguy wrote: Actually, the legal standard is if there are a group of people with the same issue, then an attorney can petition the court to certify this as a "class".  Everyone has received some type of refund from something in their past whether it was a lawn mower who's horsepower was overstated, fees for handling tolls, bank charges, etc.   I doubt that you will find any legal professional who finds a class action a "silly" notion. No, but I find your legal opinion silly. I guess you forgot to consult the contract of carriage before making your statement.   Here, let me be of assistance to counsel:   "Class Action Waiver. Both Passenger and Customer agree to waive any right to assert any claim against the Carrier as a representative or member in any class or representative action. " ... View more

1) If she has a confirmation tied to a flight, then she is fine. If that is the case, just cancel the reservation you made for her.     2) Airlines do not allow double bookings, so if that is what she has the airline WILL cancel one of them. That is what all airlines do.   3) Thousands of flights have been delayed/cancelled so you are in competition with tens of thousands of others trying to reach the airline.  ... View more

Southwest can look up the reservation by credit card number. Be sure to add your Rapid Rewards account number to the reservation when you call. If you can wait a few days that would help you avoid the long wait. With the high amount of travel and many problems caused by weather the phone lines are swamped.   --TheMiddleSeat ... View more

First rule is to NEVER, and I repeat NEVER use Southwest Vacations as a travel vendor.  I did once and ended up with getting a substantial portion of the cost refunded and some LUV Vouchers to boot.   Book directly with Southwest on flights and arrange your own hotel stays.     I would consider reading the terms of use for Southwest Vacations and follow their guidelines for dispute resolution.   ... View more

Thanks  yes I do have enough info to make the decision. Appreciate your help and Happy Holidays! ... View more

@kanikabat wrote:     Two agents I spoke to said the link for making the companion fare booking will be sent within 10 days of completing the travel, this would be 11/21/2022.   The third agent said the link would only be sent my 01/4/2023.       This is the weird part - the third agent is correct, you'll get the promotional pass activated in January.    I'm not sure what the other two agents were thinking of, either they didn't understand the question or there is some other mix-up on the call.     ... View more

It is funny to see how much anxiety people put themselves through.  Rushing to the baggage claim only to wait another 10 minutes for the bags to even ARRIVE to start their ride on the deck.   I usually sit up front so I have been the first person off the plan in about 80% of my flights.  But, looking behind me, I see so many people struggling.       ... View more

Good thing it's a light travel weekend!   You make two good points, be nice to others, and also just because it is sunny where you are does not mean your flight cannot be impacted by weather.   --TheMiddleSeat ... View more

Bumping because I saw this increased fare for the first time the other day and was wondering why it was double the price!   I don't know why I'm second guessing myself, but even if you had a 4+ hour layover, your checked bags will still be checked to its final destination, correct? I have an upcoming flight that has an exact 4 hour layover. What do they do with the bag all that time, just hold it?    --Jessica ... View more

@27ftWhaler wrote: Has anyone figured out what is happening with flights to Montego Bay? SWA opened their booking calendar on Thursday for  summer flights. There are NO Wanna Get Away fares from any airport serving Montego Bay. There are only Business Select Fares. That has to be an error. I just don't see much business travel going to Jamaica ant month and especially during the summer.  I ) it is impossible for SW to only sell Business select fares as it can only sell a max of 15 of them per flight - boarding spots a1 - a15.   2) I just checked and there are lots of BS, Anytime , WGA+ and, yes, even WGA fares available for sale.     ... View more

I would imagine the problem is that the payments system will not accept two different types of payment on one confirmation - just as it probably wouldn't accept a mix of euros and dollars. ... View more

if same reservation will be A53-A58  ... View more

Tested this not long ago... Sequential boarding applies regardless of who holds what. If there's an A-Lister between the two then they both get sequential A positions.   --TheMiddleSeat ... View more

@chiner wrote: I'll start with saying I know this is the worst time to get the CP and I'm an idiot. With that being said, my statement close date is 12/21 and I'd love to get the points needed. Any last second suggestions for stuff that will post before close? Cheers and thanks! 1) It's not the worst time - it resets with the new year so it isn't like you have any choice. Plenty of people earn CP in the last few weeks/months.   2) Here is the menu. Plenty of good options ranging from flying on a points run if you have a free day ahead of you - this is by far the most reliable and with next-day updating of your status so it is very transparent and without any hiccups other than the potential for a travel disruption.   But Southwest hotels, rental cars, or Rocketmiles could work if you need to book any hotel by the end of the year, or else make a sham reservation at a nearby hotel if you think CP will benefit you more than the cost of the points run or hotel booking.   https://www.southwest.com/html/rapidrewards/eoy-tier-communication.html     ... View more

The two dates that matter in this case are July, 28, 2022 (the date credits no longer expire) and the date you bought your ticket (or the date any travel funds used to buy the ticket would have expired).   Comprehending the above, if your ticket related travel funds expired before July, 28, 2022, then the old policy was in place and you had six months from expiration to convert the funds to vouchers. ... View more

@@TheMiddleSeat   Thank you for the insight. Hometown airport is small and we usually get high A never B when we use early bird.  ... View more

Request a refund.  I do and I do... ... View more

Let me try to explain this in very simple terms.   Even though 92% of the people "feel" like the fee is worth paying, the net result is that relatively few travelers, in total, select this service.    When you go to the airport, you rarely see anyone in the Pre line and yes, that could be because it is faster, but my observations show that few people use the service.   Checking further, it shows that the number of people who use this service is FAR BELOW what was expected, making it a flop.  There are better ways to spend your money and I am not going to pay a fee to avoid a 15 minute or so wait in line.  PERIOD.   The rest of you can shell out your money on anything that you choose.  This board supports various views as long as they are within the community guidelines.  My reference point is factual.     However, pay whatever fee you "feel" is best and I will keep my money in my pocket. ... View more

I have a trip coming up in January and I have already cancelled and rebooked the same rental car now six times (free cancellation and no money paid to reserve) and the price for the week went from $497 to $367 now.     Once you use points, I'm not sure if you are getting a good deal.  I'm already saving $130 on the rental car by simply watching the prices.   I use points to fly only, not for anything else. ... View more

@dclayton4473 wrote: So we are experiencing the ultimate negative of Southwest today. A cancelled flight, not weather related changing a 2 leg cross country flight with A boarding passes into, a 4 leg cross country flight with C boarding passes... seems like this should be on Southwest not on us =( If you had A-position from being A-list then you can still board at "A61" which should have helped.   Four legs is extreme, you must be starting and ending at some awkward airports, sorry to hear that.     ... View more

@TheMiddleSeat wrote: Nope, you'll need to exit one terminal and go through security at the other    https://upgradedpoints.com/travel/airports/san-diego-international-san-airport/   --TheMiddleSeat Apparently you can't even go from Terminal 1 to Terminal 1 and remain airside (between concourses?)     ... View more

@CupCrusher40 wrote: Can they switch dates of 2 reservations if more money by clicking calendar on there part and overriding the plus money feature Can they do this? Yes if it was the airline's fault in some way they are able to fix mistakes.   They are not likely to go for this if the problem is that you want to change your plans, the normal scenario would be that you have to pay the current price for changes. (No change fee!)     ... View more

@brittshep wrote: My family and I (including two kiddos ages 13 and 16) will be flying on a Business Select fare next week. My husband and I should have an alcoholic drink voucher available on our tickets, but what about the kids? I assume that their tickets will print with no voucher since they are underage? Or will they still have a voucher printed that they just can't use (and if the latter is the case... will my husband and I be able to use them? 😆)   I would just ask the FA if you want to get two extras since the kids didn't didn't get them. I agree with the others that the kid boarding passes should print without the coupons.   @brittshep wrote:   Additionally... how does the drink voucher work for connecting flights? We have a pretty long layover (5 hrs) in HOU and I'd prefer to use my voucher on the second leg of the flight... how does that work?  I'm pretty sure it's "same day" flights, and you'll get one per boarding pass so assuming with the length of layover at HOU you'll actually get coupons for each flight, and you can save them for the second flight if you prefer.     ... View more

I am sympathetic to your situation and someone should answer the phone, or disable the phone number.  Having a phone number invites a call and from a legal perspective, you reasonably expected someone to service the inbound call.   From a practical perspective, you should protect your data from loss.  If the computer crashed, you'd have those items lost as well.     Consider a backup source so you always have a copy.  I agree on writing to the CEO of Southwest as I have done a few times and ALWAYS got the issue resolved to my satisfaction. ... View more

You will need to work with the group reservation folks to see if you can add it.  You should be able to add a check-in too, but it may not get the PreCheck at that point.  Should, but might not.   --TheMiddleSeat ... View more