03-24-2022
06:27 PM
I have had issues the last 3 times I have tried to buy A1-A15 after clearing A-List standby at the counter.
Twice, the agent was patient and helpful, but had to call into the help desk. However, it took anywhere from 5-15 minutes, thankfully there was no line. The other time the agent refused to try and said I was not eligible due to being a standby (even though I had cleared).
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@JPsnakie wrote:
It was a credit by southwest. I have been reaching out to them and one agent told me I should post here also.
Since this is a customer forum, it is good for getting suggestions, but things that require a resolution rarely receive that here.
As I said earlier, e-mail is the way to go.
Good luck
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03-23-2022
04:01 PM
03-23-2022
04:01 PM
Coke Zero is sooooo much better than Diet Coke. Cherry Coke Zero was the only thing to get me through being pregnant 😂😂😂
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The system won't let you make 2 accounts (with different names) under the same email that's interesting must be an update because back in 2014 I created my sister an account under my email (she didn't have an email at that time) and so technically we both had an account under my email up until she updated to her own email a couple years a go (I still randomly get her monthly emails to this day) maybe they think it would be a duplicate.
You could always call 800-435-9792 and maybe they can create the account under the same email as I know several people do share an email address.
Another thought if you have a work email use that for creating the account.
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@Yolanda21 wrote:
Sorry can't help, are you serious? Frustrating is not even the word. Any advance on how to get refund or points refunded?
if you booked with points go ahead and cancel, the points are fully refundable.
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03-20-2022
04:56 PM
03-20-2022
04:56 PM
If this post if from a week ago then hopefully you are home by now. Hopefully there is not a next time, but if there is let us know the city pairs in case we have any suggestions about what to ask for in terms of the rebooking.
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Are we really complaining about alcohol so soon after a 2-year-pandemic-loss of alcoholic beverage service?
--Jessica
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03-14-2022
07:06 PM
Then please dont fly! The rest of us dont like masks and they really dont do much anyway.
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03-14-2022
02:09 PM
03-14-2022
02:09 PM
@LindaB wrote:
SW is not the same airline it was before the COVID exposure restrictions destroyed the airline industry. The goal was to eliminate all the non-mainstream companies. SW is on a hit-list and they are self-destructing. I am facing similar issues. This is a sinking ship.
🤣
Well, to be fair, no airline is exactly the same as it was, but Southwest still remains at the top of the list in my book.
Your posts about your flight and being charged to change it doesn't make sense. If Southwest makes a schedule change (i.e. your 8AM flight now departs at 8:30AM), Southwest sends you an e-mail that your flight has changed and if you are not happy with the change you can change it at no cost, typically within 72 hours of receiving the e-mail, although it may be a little longer now. If you waited longer than that to change your flight, you are out of luck and have to pay the difference if the fare increased. And by the way, we are having a gas crisis at the moment ... fares are going to be higher to compensate. It is that way across the board - this is not a "Southwest" problem.
--Jessica
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03-14-2022
12:09 PM
03-14-2022
12:09 PM
@CupCrusher40 wrote:
can 1 of the 3 travelers get a luv voucher
If you cancel 1 person off a reservation they would have a travel fund valid for a year from when the original booking was made or oldest travel fund applied to the booking (if that applies to this passenger) no LUV voucher would be issued for someone cancelling on their own.
-Blake
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03-14-2022
12:05 PM
03-14-2022
12:05 PM
@bwallet wrote:
@LarryW According to thepointsguy.com:
Southwest
For proof of delay or cancellation, submit an online request through their contact page or call customer relations at 1-855-234-4654.
Unfortunately customer relations by phone is no more.
They could try email or the 800-435-9792 regular customer service number.
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03-13-2022
06:33 PM
03-13-2022
06:33 PM
I have been trying to reach SW for days now. I have been on hold for 2 hours repeatedly. Each time the call is dropped instead of being answered. Last night I was on hold for 7 hours, 59 minutes, 23 seconds!!! Then the call was dropped. I urgently need to rebook because SW cancelled my flight and rebooked me for a flight that will arrive AFTER the event, and in the dead of night. The email they sent me said I can rebook without charge online or with the app. However, that is not true. Both online and the app charge me the difference in cost between the ticket I purchased months ago and current prices, which are of course $650+ more. I tried chat with the app, but that is just a bot that answers FAQs - no real person who can fix real problems. I am back on hold, trying again to get a person on the customer service line (the definition of insanity...) Any ideas?
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03-10-2022
06:06 PM
@pennynots88 wrote:
I think the stupidity is picking arbitrary dates without justification or metrics. What's magic about next winter?
Thanks for quoting me from last year. Apparently winter isn't magic enough... make it spring now.
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03-09-2022
10:05 PM
03-09-2022
10:05 PM
Thank you, I wrote a letter and today got a response, my ticket will be refunded due to the many cirumstances causing the cancellation.
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03-09-2022
05:01 PM
03-09-2022
05:01 PM
Yep, unfortunately, you'll have to call Group Travel and pay for the reservation through there. You could also try emailing but calling is usually best. Hopefully, you were able to get through!
https://www.southwest.com/html/air/business-groups/group-travel.html
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03-09-2022
02:11 PM
03-09-2022
02:11 PM
@ladyhillinc wrote:
Hello
That is very interesting. I had the same issue, different destination. Was going to Jamica in Feb 2020 had to cancel due to covid. Travel funds expired Feb 2021 and was told that my travel funds couldn't be extended to Sept 2022. I was told could let expire and would deduct $100 and only have 6 months to use. If you don't mind me asking how did you get them to extend to the date of Sept 2022?
Likely because they cancelled between 3/1/20 and 9/7/20. People that did that got travel funds with a 9/7/22 expiration date.
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03-08-2022
12:56 AM
I'm sorry this happened to you. It's likely that very few here, if any, know what it's like to lose everything on your way to a very special event. Well, I hear you! I was in the same boat Jan 10th in Denver when my luggage was lost and never recovered. I was on my way to my son's wedding! It's sickening when you're standing there in the middle of the airport with only the clothes on your person. I'm in the claim process too now. And your story has me really worried! I, too, didn't have receipts for clothing I bought a year ago or even months ago.
I was less than impressed with SWA's assistance for sure. I'm also finding it interesting that we both had this happen in Denver. Thanks for sharing. I'll be praying that you get some positive resolution.
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03-08-2022
12:01 AM
03-08-2022
12:01 AM
@lobofitness wrote:
I understand. It's been 6 hours for me. I'm trying to get a name change. Frustrating and SUPER poor customer service.
You should be able to use the name template that you submitted when making your deposit to change names without a need for calling. You can refer to the contact emailed to you and it will have details on how to change names.
-Blake
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03-07-2022
06:51 PM
Hi!
Based on what I read from the qualifications of the position, I do not think so - however, I would reach out to Campus Reach and get a definite answer on that (CampusReach@wnco.com).
If not, there are always college internships available if you will be entering an undergraduate program of study following high school graduation. There are also many other Southwest positions available for those age 18+.
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03-03-2022
06:42 PM
03-03-2022
06:42 PM
If your husband is a big guy and would spill in to the next seat he could take advantage of the customer of size policy where he can get a 2nd seat for no charge and it would get him pre boarding and more room however just being tall won’t qualify him for the policy.
if he is just tall then that’s not a reason to preboard. If he has a medical reason then yes he could preboard.
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So if you booked less than 24 hours a go you could *cancel* request a refund and rebook and that difference you would keep on your credit card. keep in mind this will only work if you booked less than 24 hours a go and you need to cancel and rebook not change reservation.
if it’s after the 24 hour mark you can just change the reservation and get a credit for use on a different flight use by the expiration date which in your case will be the expiration date of the oldest travel fund/LUV voucher applied to your reservation.
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02-27-2022
10:33 PM
02-27-2022
10:33 PM
I would call and maybe the agent can change the return for free as well since your "reservation" was affected by the schedule change.
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02-27-2022
03:35 AM
I am due to earn the "bonus" companion pass that came with opening a new chase card this month, and am planning a trip to Hawai'i this summer. I am not A-list. But, I was looking at the BS fares vs the others and it's (currently) only a $100 difference between WGA and BS, but, both WGA and Anytime only have 2 seats left on the flights for the days I'm looking at, so, I doubt by the time I book there will be two left (I can play around with dates somewhat, but, I can't book until I have the pass, so, anyway). So, I was thinking I could buy a BS fare, and then use one of the free boarding upgrade on at least one leg of each trip so that my daughter could be next to me at least half of the trip (at 15 she is apparently old enough to operate an exit row door, so, we could nab those seats or bulkhead, hopefully, and she'd be able to stretch out a little for about half of the 12 hours of flying each way, and I'd be able to stretch out the whole way). That was my reasoning, although who knows if it's sound, as I am a total newbie to this.
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02-26-2022
07:54 PM
You could book a bogus flight that is say $250 then immediately cancel and then you could use the then travel fund plus another voucher
Example
Book flight from AUS-MSY for about $250 applying 2 luv vouchers
Immediately cancel and request refund for the credit card portion
Use the canceled confirmation number to book with another luv voucher
You can also book one ways to use the other vouchers
- Blake
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02-26-2022
07:49 PM
02-26-2022
07:49 PM
Sorry to hear your flight was late and that you had a bad experience with Sheryl. Once your travel is complete you can reach out to Southwest customer relations by clicking the contact us link at the bottom of this page and submit your feedback and someone will get back to you as soon as possible and hopefully they can compensate for the delay and pass on the notes to the appropriate team.
-Blake
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02-25-2022
11:53 AM
02-25-2022
11:53 AM
I'm curious when you say they are holding your reservation till 3/1 I have only heard of a 24 hour hold and 3/1 is more than 24 hours away and the 24 hour hold on southwest only held your seat not the fare.
Also it sounds like the first few agents were helpful and only 1 wasn't why not just call back and maybe you will get another helpful agent.
When you say your account was frozen did you break rules to have that happen?
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02-24-2022
09:29 PM
02-24-2022
09:29 PM
i would listen to gate agent they call dallas
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I have had a few times where I get an agent at a company who can't help so I just call back and hope the next agent can help. Waiting for the price to double will create an issue that no one can help. In your case I would have just called back immediately to get help from someone else.
Now with not available when you searched online did you have the right number of people in your search it's possible only a couple seats were left and you needed more than what existed.
-Blake
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You could try reaching out to Southwest on Facebook or Twitter DM or try the in app chat feature and hopefully they can help get you on a new flight.
-Blake
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02-22-2022
04:33 PM
02-22-2022
04:33 PM
@TheMiddleSeat wrote:
I also don't see how Southwest is to blame here? They asked folks if they could move. No they didn't block off the seats, but I don't think I've ever heard of that happening.
--TheMiddleSeat
I have seen it sometimes where they were holding it, but with the tight connection I have also heard that they didn't think the people would make it and didn't hold the spots, then the people made it after all.
On one of our January trips we had to split up the family on one of the legs, and on another one a gentleman moved to a middle seat so we could be together so there are some kind people out there.
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