02-15-2022
07:17 AM
02-15-2022
07:17 AM
I do believe that lighter color paint last longer. I remember when Delta (or perhaps it was Northwest) changed from darker color to mostly white on their planes. They did it because it would save money because the paint would last longer.
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02-14-2022
10:34 PM
02-14-2022
10:34 PM
Maybe the mask mandate will be lifted by June or the age could change then you wouldn’t have to worry. Only time will tell
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02-14-2022
10:25 PM
02-14-2022
10:25 PM
If your talking about a trip in April it looks like they are redoing the schedule and a lot of people are having schedule changes the nice thing with southwest compared to other airlines if your flight changes by even 5min you get 1 free change to any flight you want with same city pairs within 2 weeks of your original flight so did you book a red eye because it was cheaper well you could switch to the mid afternoon $400 without a penny more owed so when you say you got rebooked and you have to pay well if they rebooked you then you can change for free or request a refund if the change is major.
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Hey there. Mark from the Southwest Digital Team. Glad that people have noticed the new Frequent Traveler feature.
Check out our Frequent Travelers Community Post on to learn.
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focus on your 10 day vacation and not these awkward 10 minutes
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So good news you can now save frequent travelers and book for them on southwest.com no more needing to look up the family’s information. Hopefully this will expand to the app soon but as of now it is only available on the website.
happy flying!
-Blake
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02-08-2022
04:51 PM
02-08-2022
04:51 PM
You could reach out to southwest on Facebook, Twitter, or send an email by clicking contact us at the bottom of this page and maybe someone from customer relations could help
you might also contact southwest at PHX and see if they have the report and can send it to you I would try the baggage service office and maybe they can radio the manger to see what could be done to get you this info.
-Blake
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02-08-2022
09:09 AM
02-08-2022
09:09 AM
Thank you all, will let you know how it goes!
Not checking any luggage so maybe will get lucky and get some sympathy.
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02-06-2022
01:38 PM
02-06-2022
01:38 PM
Yes... during the pandemic, Amazon stopped drawing its gift cards, and it's sad. I managed to win five Amazon gift cards totaling $ 500 / Do you agree that the amount is average? So I can order the goods I need without any problems, but now, unfortunately, because there are no more opportunities to get a gift card, I do not order goods. The fact is that the prices for some products are enormous and it remains to wait for discounts on them. Recently I needed to purchase a scale, and until I found an intelligent scale at an affordable price, several days have passed. I do not know how to be in such situations... What do you recommend?
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02-05-2022
10:42 PM
02-05-2022
10:42 PM
You might look for your hotel from the resorts site directly as sometimes they offer member rates/deals and if you have any qualifying discounts you could use them (AAA, Senior rates, company rates)
I also find good deals on Priceline on occasion though the express deals
but as others have said I would avoid SW vacations just book the flights direct though SW then hotel separate
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02-03-2022
12:21 PM
02-03-2022
12:21 PM
So Jessica you must work for SWA because every time someone has had a complaint you miraculously come up with a SW fixed it for you and you never had any problems
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02-02-2022
04:10 PM
02-02-2022
04:10 PM
@parpitt1 wrote:
Hmm... there are no flights to Dallas that leave @9:15 pm on friday nights out of O'hare.
Wrong Airport maybe?
Wrong Airline Maybe?
No, just another spammer troll getting their jollies. Strange affliction this making things up and posting it online.
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02-02-2022
04:06 PM
2 Loves
You mean "full flight", not "overbooked flight". They are different things.
A full flight just means people want to fly, and aren't afraid of it. People like me who have flown the entire pandemic and never caught Covid in a plane, but instead caught it on the ground... twice. The second time after the vaccine.
So really... flying is the least of your worries right now.
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I'm not an employee but I could recite those in my sleep 😂
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01-31-2022
05:10 PM
01-31-2022
05:10 PM
You could wait and hope there is a major flight delay or cancellation on your day of departure and if one of those occur you could request a refund. If you don’t want to wait then you would only be able to get travel funds as already mentioned.
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01-31-2022
04:51 PM
01-31-2022
04:51 PM
Sorry you had to learn the hard way. On a case by case basis you can request an extension but it comes with a $100 fee so you would end up with only $21 again and that new voucher they would send would be valid for 6 months (your new reservation would expire on the date of the voucher issued so don’t end up in the same boat)
When I was new to Southwest I made the same mistake and they explained it to me like if you were making chocolate milk you have the milk and once you put the chocolate in and mix it you can’t unmix it your stuck with the chocolate milk or you lose it should you decide to not drink it.
I know it’s a hard lesson to learn but hopefully you will understand in the future. Sometimes it’s best to just pay in full on a card and skip the travel fund to give yourself more time to use the funds should the trip be questionable.
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01-29-2022
02:07 PM
01-29-2022
02:07 PM
@PaulM1 wrote:
The proposed resolution was either/or - not and/both. The airline was “not” willing to do anything. The employee (agent) clearly did “not” understand the terms of the promotion (as explained to us). The ticket was purchased based on the assurance from the agent that we would qualify. I guess what you’re saying is that employees are not a good source information for how things (like companion promotions) work. At least you and I agree that customers should not rely on what employees say.
They can't add a companion pass like that it isn't one of the things a phone rep can do, and refunding is also an issue. The best you could probably do is get a LUV voucher but if you won't be flying Southwest then that offering wouldn't be useful to you anyway.
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01-29-2022
01:15 PM
1 Love
Success! It pays to go to the top! I received an email from Southwest today saying that they reviewed my webform and my email to Gary Kelly and found that an error was made. They rectified the error and I now have A-list status until the end of the year! Happy that they finally did the right thing and I can continue to feel good about flying Southwest.
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01-28-2022
05:30 PM
01-28-2022
05:30 PM
DO NOT purchase a ticket for your wedding dress even if customer service says you can. I spoke to a customer service agent who said I could purchase a ticket for my wedding dress, so I booked the flight and called them back. The new agent made a note on the ticket that said it was specifically for the wedding dress. After boarding the flight, the flight attendant told me it was against Southwest policy to purchase a ticket for my wedding dress. Kim (flight attendant) then snatched my dress out of my hands as I was trying to process the information and proceeded to shove my dress into the overhead compartment that already had my hand carry stored in it. At this point, I pleaded with her to stop so that I could at least safely store it up there myself. The supervisor on duty ensured me that I would be refunded for the ticket that I had purchased. That never happened. Fast forward more than a month later, I still haven't received that refund. They tried to offer me a voucher for less than the amount I paid for the ticket. Issue is still not resolved. Bottom line, DO NOT FLY WITH YOUR DRESS ON SOUTHWEST! I'm not sure about other airlines, but there is clear disregard for respect of your wedding dress and of you with Southwest. If there is no room in the overhead, you are taking the chance of your dress being mangled by other people's belongings. Try a different airline.
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01-22-2022
01:05 AM
It doesn’t matter the airline, how nice, how safe, because Covid is everywhere period
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Because your layover is more than 4 hours you might have to recheck the bag. Pre covid southwest didn't sell layovers over 4 hours and one time I booked a long layover and was told they wont check it all the way but now that they are selling these long layovers I feel they should be able to check the bag all the way although you might need to visit the full service counter to check in if the kiosk won't work.
When the layover is longer than 4 hours the system treats it like 2 one ways (even though it acts like a connection when booking) that's why in the email it shows flight 1 and flight 2. On the app or website it might show up with departing and departing but listed like 2 flights but not to worry you should be fine all the way to your final destination.
The one thing I'd be curious to find out is since the layover is so long and it shows up like 2 flights (as if it wasn't a connection) will it still check you in for both flights at once or will you have to check in twice.
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01-21-2022
09:04 PM
Yes definitely have! Now I get to see other stations opening up.
Definitely been applying
Thank you
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01-20-2022
12:05 AM
01-20-2022
12:05 AM
I know a few of my FA friends who are based at hobby and other airports park off site at places like Wally Park or the parking spot
I’m also guessing they have an employee lot for employees but if you work at hobby you might ask your co hearts however for security reasons they would probably not give out that information unless your an employee.
-Blake
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Hi @leeellen21! Glad to hear you'll be joining the Team! ONce you're through with the background process, you should receive a training start date! Training varies by position, but most involve some classroom time and then you'll get on-the-job training. Hope that helps!
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The email I received a start date of February 27, . Originally I was supposed to be in January 17 class but it’s a lot of paperwork involved. Your clearance and background. Once you receive an email to take drug test and fingerprints then you get the planned start date. After that I am not sure when you receive booking flight etc.
Best Wishes
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01-14-2022
02:25 PM
01-14-2022
02:25 PM
Good thought, but as noted this is a customer forum. When I set up my wife as a companion it flows automatically with her RR# number along with her KTN.
I do this on a full function laptop not a phone or Tablet. "App" Full-functionality can be very suspect with alot of airline websites. Maybe that's the problem?
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01-14-2022
11:31 AM
01-14-2022
11:31 AM
Unfortunately Most promotions/sales offered by Southwest end at midnight (well 11:59pm) Central time and it does end up causing confusion for those who don't read the terms and conditions and it leaves out those late night ticket buyers in mountain and Pacific time zones.
Since you contacted Southwest and they rejected you the best you can do is share your feedback and hopefully a change will happen in the future with these promotions.
-Blake
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