Southwest Airlines Community

@Trsolis wrote: Joni V (111271). Andrea P (146286) Donnie O (62025?) and Alex B (185445) specifically made my flight an incredible experience. Flight#477on April 3 to Dallas. I am in a fearless flight program and working hard trying to overcome my fears. I keep booking Southwest flights so I can work my program. The above people on this flight really took an interest in me and checked in on me and asked me questions about the program which helped me reinforce my tools. These folks went above and beyond with excellent communication and LUV!!! Tracy Solis     Tracy: Incredible story and it takes courage to overcome any kind of fear or worry. It took even greater courage considering the current widespread negative media press on Boeing lately. Congratulations on your program.      If you haven't done so already, I would send a copy of your story directly to Southwest Customer service as a compliment so management can process it: https://support.southwest.com/helpcenter/s/email-us Click on "Compliment", "In Flight Experience", "Onboard Experience"   Also I would provide a copy to your program coach. Things like this can transform air travel anxiety into excitement.    Keep sharing your experiences on this board; we as your fellow Southwest customers love to see stories like these. Once again, congratulations!      ... View more

Thank you for your response - however - it has nothing to do with my post.  If the wi-fi shows very little bandwidth, why not just refund the customer?   Smiles and Happy Thoughts ... View more

A 25min boarding delay because you had to wait on other passengers/crew is nothing and because of the weather your flight took just a little longer the airline has no control over that. A 40min late flight overall is nothing just wait till the day you have a 3 hour delay or an overnight delay.  When traveling I plan for my flights to be late so that in the event the flight is on time I’ll be happy and excited. When traveling always allow extra time in your schedule for the event of a delay say if your scheduled to land at noon don’t have a meeting at 1pm expect the unexpected so your not mad when a slight inconvenience occurs.  ... View more

Maybe they went to take the call off hold and they accidentally hung up. Maybe you lost cell reception and the call dropped. Maybe you accidentally hit the end button with your cheek I doubt this was intentional but more of a simple mistake life happens.  Maybe they kept putting you on hold to work on your issue but they kept coming back on to update you that they were still with you and working on your concern compared to some companies who put you on hold for 30min with no update and you wonder if you were forgotten    did you call back right after the line hung up?  ... View more

@mitchthreadgill wrote: Purchased Wi-Fi in flight from CHI to DEN Started support with the AI chat, after 10 minutes of begging for a real person, the real person CANT help me.  Sends me a link to email customer service, 30 minutes later I receive an email to call them LOL, why couldnt that be in the chat. Called the number and they tell me they CANT help me either, I have to wait 3 days for them to contact me, as it is a 3rd party. It really floors me that what must be an EXTREMELY common NEED by business clients that there is not something a LOT more conveinent in place. The APP said it sent my receipt, I never received an email or any other documentation on the purchase. So 2.5 hours of my day and then now 3 days to wait!!! AND TO DRYLY PASS ME AROUND THE SUPPORT TEAM ONLY TO FIND THAT THERE IS NO HELP THAT ANY OF THEM CAN PORVIDE AT ALL!!!!!!!!!!!! REALLY!!!!!!! Disney's Goofy running the show over there or what? I take a screenshot of the purchase page if I'll be submitting it. Email has usually worked for me but just in case.         ... View more

@bec102896 wrote: Yep if the baby has a paid seat the baby gets 2 bags as well so you could take the baby with you and check the bags that way then just have partner get boarding pass after they park or use mobile pass and head straight for security.  Stroller and car seat also are exempt and don't count if either of the bags was for that purpose. i.e. you and a ticketed baby get four items, plus two baby gear bags for stroller/car seat.         ... View more

I mean yes sometimes they have to make an announcement during boarding I just wait for the acknowledgment from the ops agent before I scan now was she right for slapping your phone no but the best thing you can do is report using the online form as you already did and hopefully they can take the appropriate action. Did the agent possibly say hang on a second as she was picking up her microphone and maybe it was missed because it wasn’t clear? I’m not making excuses for her actions just guessing at what could have happened  ... View more

Same here ,I've reached out to the recruiter and got no response yet ... View more

@bec102896 wrote: Flying to Florida in the summer is rough   1. almost daily Seabreeze, storms causing ground stops and delayed flights 2. awful heat and humidity sweat with only being outside 5min in some cases  Florida in July/Aug is a "no" for me although somehow I keep end up doing it.     ... View more

That it is "all the TSAs fault" seems to be the well rehearsed response by all Southwest phone support, check in personnel and gate agents, for the multiple impacts getting selected for a secondary security screening causes. It's TSA, not Southwest, so you get nothing from them to help rectify the situation of getting a late C group number when you went to all the trouble to checkin and your spouse on the same reservation gets A group.  It is true that it is TSA for being selected for the secondary security screening for the one flight with the extra screening, but all the issues on subsequent connecting fights are caused by Southwest's reservation system and boarding process. There is no reason not to get assigned your legitimate place in line on the rest of your connecting flights as the TSA screening has nothing to do with them. Even worse then not being able to board with the rest of your party on the reservation on subsequent flights is losing your TSA Pre Check from paying for Global Entry on the rest of your connecting flights. On international flights you usually need to go through security again after clearing customs. On my recent trip back from Mexico, the rest of my party with TSA Pre Check cleared security in 5 minutes and then waited another 50 minutes for me to finally show up. This is very much Southwest's issue. Other airlines with different reservation systems have none of these issues. There are things that Southwest could have and should have done on my connecting flight. I clearly should have had an A group number as all other folks on the reservation with me did. All the numbers are gone since the Southwest system would not assign my connecting flight boarding position since it wouldn’t assign the 1 st flight. However, Southwest lets "special circumstance" folks board after the A group, before the B group. When I asked the gate agent in Miami, Monica V., if there was anything I could do to board at least close to the rest of my party, she parroted the party line that is was TSA’s fault and that there was nothing she could do. When I mentioned boarding after the A’s, she got that hostile look like I was just another low life trouble maker trying to cheat my way onto the plane before my turn. She stated that was ONLY for disabled passengers and my issue was not a Southwest problem. An even better solution is for Southwest to still issue you your boarding position number for your connecting flights and not remove TSA PRE from your connecting flight boarding pass. This is Southwest's problem, they just don't care as it will cost them money to fix their reservation system. ... View more

I just booked AUS-BNA $69 each way to get the promotional companion pass and a couple weeks a go booked AUS-HOU $33 each way during a Texas sale.  ... View more

I travel extensively for sports and frequently do not know the schedule when I book.  I love, love, love the flexibility of the same day change, I love the companion fare and love the ability to rebook and receive a credit when there is a sale.  ... View more

Has any thought been given for routes to Roatan since your last response? ... View more

@joshbf wrote: Why is there an iframe??? All I ever do is stare at the “revving up” image and the “submit” link NEVER appear… every flight, every time.   (please don’t suggest I reboot or clear my cookies-  I’ve tried everything.)   i click A list preferred, so just take me directly to the authentication screen that is NOT an iframe- please!!!!🙏  But do try going to the free texting page and accepting it, then going back to A-list preferred login. For some reason that worked for me, whatever setting it is that gets put in place by accepting the texting permissions.         ... View more

@lpierro wrote: Blake, I will be qualifying for the companion pass in a few weeks.  Can I book my flight for a summer trip now, then after I qualify, use the companion pass to add my companion to that flight?  Or does the flight need to be purchased after I have qualified? Thank you for this clarification. YES! I actually recommend booking and if the price goes down you can get a credit then once you have the CP you can add it    one other suggestion if you have points you can book your companion on points just to hold the seat until you can add your companion in case that flight were to be sold out you don’t want to end up with that problem so this just helps avoid it if you have points available  ... View more

I'm biased toward DEN because I grew up there, but the new renovations are looking nice!   Anyway, I currently have a mission to fly to or connect through SWA's largest airports, so far my favorites apart from DEN are DAL and BNA. I wasn't a fan of HOU when I went through there this past Christmas, but maybe that's because I was in the international gates area and felt far removed from the happenings of the airport. I have yet to try out AUS, BWI, LAS, FLL, MCI, MCO, OAK, SJC, SMF, STL, TPA - clearly I have a long ways to go. Not to mention, it's been awhile since I've been to both LAX and SAN.  ... View more

I'm still wondering if SWA is going to compete with Frontier and United and add nonstop service between Denver and Montego Bay. Since both have added that service, I keep thinking that SWA would want to get in on that action, but so far it hasn't been announced. Maybe they'll announce on the 21st for this coming winter? Who knows. ... View more

@bec102896 wrote: If there are certain routes that only have a non stop one or 2 days a week I find them to be Saturday or Sunday so first search a random weekday (say Wednesday) if you don’t see a non stop search Saturday/Sunday then if you see a non stop then you will know usually the only non stop for that route is day specific for the schedule then you can just search flights on that particular day of the week. I know it’s a little extra work but once you see the trend of a schedule you can usually figure out what days a certain flight operates during that schedule.  You can also ask here and I’m sure some folks on here can help with telling you if a non stop from A to B exists.  That's a good method @bec102896 unfortunately the online tool can't be limited by day of the week or season (MDW to PNS for instance only during warmer weather but I fly the route only in January). ... View more

Well?  I made a viable suggestion to your non-stop wifi woes.  When will it be implemented? ... View more

I use a coin and scratch lightly sometimes I have used my nails as well and it usually comes off easy.  ... View more

@floridaguy wrote: This is exactly why so many people stuff the overhead bins with riding lawn mowers, pool tables, utility sheds, tool boxes and so on.  People hate the baggage claim system because it gives problems like this.   If the machine didn't work, then the lazy workers should have brought the baggage out by hand.     Ask for a partial refund of your flight. Calling employees, lazy because a Baggage belt breaks is silly grow up!  The employees are busy trying to get other flights bags before they all pile up and get even more of a delay. If they all go and start grabbing bags one by one from behind the scenes, it would take even longer than a group of two or three people trying to fix the baggage belt.  Isn’t your home airport MCO? So would you call all the workers lazy for not bringing bags up during a thunderstorm or immediately after the thunderstorm ends? Guess what it takes time to catch up after a weather delay, as well as after a mechanical issue with the belt, in some airports, they have to call the actual airport maintenance team since the belt is owned by the airport  ... View more

Wow...Where do I begin?   First, I echo what everybody else mentioned. Agree 100%. SW's unique business model makes it stand out from the competition.     One of my personal hobbies involves me taking day trips to various places and letting somebody take me there: Go in early in the morning, relax for the ride up, spend the day there, and come back in the late afternoon or evening. In the picture above, I'm boarding a local regional train bound to downtown Los Angeles. For the longest time, I've always loved taking train and bus rides aboard SoCal's local regional rail system, the Amtrak Pacific Surfliner, and numerous regional and inter-city bus routes. SoCalFlyer97 not only likes to go to places; he tries to make most of the journey to/from too!   Yes, driving is would have been much quicker than taking buses and trains but I would then miss out in the opportunities gifted to me during the journey to/from while I battled hectic and congested freeways.     Back in 2021, my job required me to make periodic business trips to my company's production plant in Tijuana Mexico; thus I got Global Entry so I can cross back into the USA quickly via the SENTRI pedestrian lane. With short waits at the border coming home, that meant I could do day trips down south and not have to spend the night in Mexico during my daylong business trips there.     Global Entry also includes TSA PreCheck, and I wanted to see if I could take advantage of any new day-trip opportunities with this benefit via the airline industry.     The following year, when I found out that Southwest offered multiple hour-long departures daily from SoCal to destinations in Northern California, Vegas and Phoenix from early morning 'til late night, I learned there was a possibility to complete day trips to these destinations both for work and pleasure via the LUV airline for affordable rates that I could not find anywhere else:           Combine that with having Global Entry to get through TSA quickly and with plentiful public transit options to feed me from a suburban park & ride lot into my primary airport at SAN (or decent 24-hour parking rates at my convenience airport at ONT), I saw new opportunities thanks to Southwest for both work and play.     I would have to say that my short-haul day trips that I post throughout this forum would not be possible on any other carrier. ... View more

Sorry your flight was late   2 hours is nothing these days. My last 2 trips have both been 3* hours late but stuff happens things break. I’d rather it break before take off even if that means I’m stuck on the plane instead of having to deal with an emergency landing.  you can always send an email to southwest and maybe they can send you a voucher for the inconvenience.  ... View more

@dfwskier wrote: Next time after checking in, you can save a pic of your boarding pass to your Gallery and then access it to show your FA. Unfortunately if it’s international it will have a grey box that says not eligible for mobile boarding pass also does the same thing with other types of tickets like a COS extra seat for those who prepay they can’t access the drink coupons.  ... View more

I could always go for some M&M’s, pretzels, or BBQ chips but usually I try to snack before I get on the flight same with drinks as those inflight lavatories aren’t made for the bigger guys like myself and I don’t want to make that trip unless it’s a true emergency.  ... View more