Southwest Airlines Community

I completely agree that sitting close to the front of the plane is key! Being one of the first people to exit the plane will save so much time! If you want to make sure you get an early boarding position, set an alarm to remind yourself to check in exactly on time, and if you still don’t get an A Group, you can always pay to upgrade. You can also check your bag so that you don’t need to potentially run through the airport while lugging a suitcase! Checking your bag also makes it so that you can ride in the very front row if there’s a seat available. ... View more

Lol anxiety comes how it comes 😅 when you put it that way it makes me feel better 😂 ... View more

Entered for the AUS-IND flight  ... View more

I have two fav must-do's to look forward to when I have a long connection:   1.) Bring my Kindle to binge a book (**and the charger!!**) When buried in a good book, you're not at C19 waiting for your plane to arrive! You're in a make-believe forest or the 1930s or on a tropical vacation. Reading is the fastest way to make 4 hours feel like 15 minutes. I'm obsessed that Kindles don't take up much space or weight in my tote bag. Fellow Fourth Wing lovers, I know you know what a difference it makes.    2.) Talk to someone older and wiser to learn a lesson!  I know most people are blocking out the world with top-of-the-line earphones and endless texts to answer. But at almost every gate is going to be an older gentleman or lady who would be so happy to chat and have someone to tell their stories to. Over the years, I've met the most incredible people who have had the most wild lives who are patiently waiting out their long layover near the pre-boarding area. It's so special to share a connection with them and just ask about their lives, experiences, and lessons.     ... View more

https://support.southwest.com/helpcenter/s/article/carryon-baggage-policy ... View more

There continues to be no valid reason to pay any way other than directly with Southwest.     You choose to move the transaction through many hands, therefore, the risk is much higher. ... View more

Hey, @apike2535!   Since there's not a way to modify your application after clicking submit, I'm afraid there's no way to correct your application or fix that incorrectly-selected box.  The only alternative would be to submit a new application with a secondary email address - be sure you are careful with those questionnaire answers the second time around!  ... View more

Thank you for the insight. We'd like to fly together so we'll likely just go with the WGA+ in this instance but we're still deciding. Appreciate the feedback! ... View more

@craigclayton59 wrote: secondly, when checking flight status if you have flight number there is NO REASON to enter the to and from city.  That isn't completely correct - the same flight number in many cases follows an airplane across the country through four (or more?) stops.   So tracking your flight by flight number only won't be sufficient on those routes where the flight number continues across multiple stops.   Some flight numbers are indeed between one city pair and that's it - in that case yes it is over specified.     ... View more

The issue is not preboarding, the issue is the OPEN SEATING policy. ... View more

They are looking at profitable routes and dumping those that don't make money.     Same reason that they're not interested in Knoxville TN. ... View more

I LUV Avery helped me several times at the BSO and a few times checked me in for my flights great person and we even had several great conversations since we always see each other since AUS is my home airport. I’m glad Avery was able to help you as well.  ... View more

In my experience the voucher was given to me at the point of pick up. Sometimes the agents have a lot going on did you ask the agent when you picked up the bag about the voucher? The BSO would have issued that voucher.  since you didn’t receive it at pick up I would send an email or call the reservations line and they can open a case and customer relations can take a look in to it.  ... View more

Thanks, great idea!! ... View more

Even if you buy multiple tickets then you’ll forfeit the extras as “no show” when you get there and then scan the boarding pass for yourself that’s all you get - the additional seats will be marked no show and forfeit.   Potentially there will end up being empty seats on the plane, but you won’t be guaranteed to have them next to you.   *the last place I would sit on a plane is next to someone with three pets but I’m allergic, it may not bother some people or they might even enjoy it.     ... View more

Yes I’d recommend having your wife create an account that way she can earn points as well as you and eventually she will earn enough points for a free flight since points don’t expire so even if she flies once a year those points will still be there. You can’t earn her points so don’t throw them away and you each earn the points per dollar on the flight depending on your fare class (WGA, WGA+, Anytime, Business Select) you earn 6-12X points per dollar you won’t get less points because she creates an account you would both earn the same if you paid the same cost  ... View more

@Southernpilot wrote: Are we allowed to save digital boarding pass drink coupons for future use or do we have to use them on the leg they are issued for ? I believe the terms on them are for that flight only, or I'm vaguely remembering that one version of these used to be valid on the same day but not sure if that survived to the digital coupon age.   That said, save a copy/screenshot of them and ask nicely, many FA will allow it but YMMV. I'd say you have a good chance for same day usage. "Hey I didn't want to have this at 7 a.m. but now I'm on the way back home at 7 p.m. and I'm ready..." will be understandable by many.     ... View more

@Tagurit56 wrote: I know this question was posted a while back but I needed help with this issue. Finally, I figured it out. You need to cancel the reservation, and it will allow you to select passengers to change flights. Once you make your selection, Southwest provides a different confirmation number, and you can rebook all the groups. I hope this helps. So you started out saying "cancel" and it offered you to select passengers, and then before canceling you were able to change those two instead?   I'm not quite following for sure and wanted to clarify what you did.     ... View more

@SoCalFlyer97 wrote: I assume this self-serve feature will remain in place until I check into the flight per the message header (as A-List which comes with Priority Boarding, I'm assuming that will be the 36-hour mark for me). I will confirm all this as I get closer to my departure date and will let you know when the feature times out to make the change online; after that point, a Southwest CSA should still be able to accommodate you. @bec102896 is correct.   As I have a flight tomorrow that has this feature, I was able to confirm that at both the T36 mark (Automatic A-List Priority Boarding Check-In) and at T24 (Agree to the terms and get boarding Pass), this feature does not expire or "go away" at either of these points; thus this is available from the time the change takes place until 10-minutes prior to departure.  ... View more

 Yes, we can all read the policy, but when an agent on the phone tells you that they are going to make an exception and  issue a refund the customer should be able to trust that.  Southwest Vacations is the most dishonest and incompetent company I have ever worked with.   ... View more

Can someone help me? I cancelled a flight that used 3 credits and it refunded back to those 3 and not as one. ... View more

According to information published in the West Virginia newspapers, the Knoxville TN airport has been closed and is scheduled for demolition due to lack of interest. ... View more

One other thing to keep in mind is if you are ALP or AL with other passengers on your reservation they will be automatically checked in sequential order after the AL/ALP member so if your AL with 5 people 6 of the A spots are taken just from one person  ... View more

@Dino68 wrote: I have since found out this was a scam. Somehow when I tried connecting to Southwest, Infinity Travels intercepted the call and claimed to be Southwest Airlines. They rebooked the tickets and charged me 410 dollars extra that went to them, all while claiming to be Southwest.  The 410 showed up on my credit card as Infinity Travels. Apparently this has happened to a lot of other people, some people losing over $4000. I am going to contact Southwest Airlines to see if they can give mea credit for the $900 that went to Southwest. They probably would have let us fly standby if I actually would’ve been talking to them.  Thanks for posting this follow up - the first post described a conversation that you wouldn't have gotten from Southwest. To clear up for others in the same position:   You need to cancel or change within 10 minutes prior to the departure for Southwest to avoid forfeit of your funds, points, and potential cancelation of the remainder of your itinerary. If someone on the phone is offering an hour for this it's not Southwest. It's not a written rule but domestic airlines will offer a "flat tire rule" if you show up to the airport in good faith of catching your original flight but miss it just slightly. This is generally accepted as 1-2 hours late with an excuse - if the delay is going to be longer than that you need to call and officially change the flight which will likely cost extra - there's no change fee on Southwest but you do pay the current price difference, which is often higher for same day travel. (Not always - I got a travel credit once on a flight I had to change the same day and the current fare was lower than what I had already booked!) If your ticket is eligible for same day changes that's a different process as well. But you have to call in advance for this, at least the 10 minutes prior to scheduled departure.     ... View more

Curious how this trip turned out....Were you able to just go to your next gate? ... View more

@angelicatylor wrote: Transferring a flight ticket to someone else is different for each airline.   Southwest does not let you transfer your ticket to someone else. ... View more

Yes I think that must be it. These too were "modified" by SW. I don't understand why this would prevent us from taking advantage of the lower fares, but it's the only thing that makes sense. Thank you for responding! 9apps apk ... View more

I got one of them last week.  Didn't have to break out my power bank, and the seats seemed a bit wider.  Definitely comfortable.  And you gotta love how quiet the MAX is.   ... View more

@bec102896 wrote:    I’ve found more flights have the other provider though in my experience    Anuvu will be the other branding, that's all I've had lately.    I had gotten the promotional package about the Viasat actually, but didn't remember anything in there about device swapping, my apologies on that one as it slipped by me if it was in the promotional materials.           ... View more

No, the announcement wasn't that benign.  We were told that the plane would not move until two people changed their seats.     I'd say it is time for an investigation. ... View more