Southwest Airlines Community

This “The Middle Seat” guy just trolls every thread here singing SW’s praises, telling people how dumb they are for voicing any position against the company…he’s obviously on their payroll. Talk about useless information, LOL.    Agreed. You can’t “legitimately” lose a bag. Its negligence: plain and simple. Unfortunately, SW goes beyond not caring, they intentionally do everything they can to get out of paying for losses they’ve caused. They lost my bag too. I went through all the protocol they required and they are still refusing to pay me. SW’s goal is not to make their customers whole after they’ve lost their bag….their intent is to bully you, intimidate you, place unrealistic expectations, and fail to communicate, in the ultimate hope of tiring you out so you’ll go away. So here is some useful information: know that you will have to pursue legal action against SW to get any movement out of them.  Their lost baggage claims process is not created to help its consumers—quite the opposite.  ... View more

@BHoms wrote: No, I have never purchased BS.  Only WGA fares.    Normally its only myself and my daughter (my companion) so hoping the same day change will be more feasible since its only the 2 of us.  That's a good scenario - at first the agent may balk after all your daughter won't have A-list, but in reality as long as the fight has extra seats all you would be doing is canceling the companion, same day changing yourself, and then re-adding the companion, so they should allow it under that scenario.   Your daughter doesn't need a same day change, just to be re-added after you've made your change.         ... View more

As I said severwl posts back, the app requires a relatively new version of whate er OS you are using. What is your OS and what is the version?   Alo, I did suggest using a computer insteqad of your phone. You got one of those? ... View more

You're right; terminology matters, and flight attendants is the preferred term. However, the experience of being asked about smoke fumes can feel accusatory in the moment, even if it's standard procedure. It's a tough situation for anyone to navigate, especially if wrongly associated with something they didn't do. Clear communication and understanding on both sides are crucial in such incidents. ... View more

Duplicate post ... View more

Thank you! ... View more

screenshot tutorial? ... View more

Yeah, I emailed them. Waiting to  hear. Figured I would come here and search and post to see if anyone else had experienced a similar issue.   The thing is that I save all of my emails but hubby doesn't and so I think the confirmation email would have gone to his email and not mine. I have the confirmation emails for my son's and I's claims. ... View more

@jksobonya wrote: My fear is that the stands are going to stay up and it's never going to go away entirely ... I feel like they ruined a lot of the LVStrip to prepare for a race that, in the end, not a lot care about. Today's race day...10pm PST...I'll be in bed by then!    I have another trip to LAS booked after the Christmas holidays. I'll likely have time to swing by the Bellagio area but I predict that no evidence of F1 infrastructure will remain. I saw a few I-beams but most of the other supporters appeared to be the same material used for temporary scaffolding.     One interesting fact though: Quality of life appeared to take a major decline for visitors and workers during the several months leading up to the race going all the way back to last spring. Crews had to close traffic lanes through several sections of Las Vegas Boulevard and other major throughfares along the track route to repave and prep the roadway. That led to serious bottlenecking and standstill congestion in the district which made rush hours in SoCal look like the Priority Express Lane (okay...a little exaggeration).     @jksobonya wrote: Hotel prices have plummeted this week and I am sure people who paid hundreds/thousands for rooms are a bit ticked that they are quite cheaper now due to apparent lack of demand.  This is a reason why SoCalFlyer97 always picks the "Free Cancellation" option when I hotel shop through the Southwest Hotels and Rocket Miles portals, although to be fair, I did not do a curiosity price check of the Vegas area for this weekend's race when the rates were at their peak levels.     ... View more

I noticed this too for one of my flights, and there doesn't seem to be a time limit to make the free change(s), whereas before you had to do it in 72 hours (on average) then the option went away.    --Jessica ... View more

@dfwskier wrote: I don't know if this is real or not   Buy At Sams Club With a Chase FREEDOM (not RR) card starting 11/23   https://www.doctorofcredit.com/costco-com-500-southwest-egiftcard-for-450-limit-5/ Sam's has some percentage off regularly, Costco also - definitely keep an eye out for these.     ... View more

I just changed my companion by calling customer support and it took effect immediately. I was able to book a ticket for my new companion within a few minutes.  ... View more

SW has stopped enforcing its rules a few years ago, and it is no longer pleasurable, nor economically useful to fly Southwest.  Where I generally fly out, with a little planning, Delta and American can be equal in price.  It is a huge turnoff upon boarding to see the one faker with an entourage preboard. ... View more

Today. Right now. Same problem. https://t.iluv.southwestcom/r/?id=h19c314ed,8003f031,800f5577&RR_NUMBER=611a503c6514852369f13c9c2485f5a2444b96d3&src=MAILSEC3440032&RSD=2609&RMID=ac_sec_promo_20231107_sale_prom&RRID=9f2be0b803b99a9c16dbb99983f5d7b36582cc6b7860d4f7e24f6c41e6fdbc06&mi_u=338549006&mi_ecmp=ac_sec_promo_20231107_sale_prom&p1=338549006&p2=ac_sec_promo_20231107_sale_prom&p3=STL&p4=STL ... View more

glad that Southwest took care of you during the unfortunate maintenance return. Those are not fun glad to hear my AUS folks were honest and helpful when everything was going on. Being upfront and honest is the best way to keep customers  ... View more

@Jscott1000 wrote: So evidently if daylight saving time ends during this period you are instructed to check in at the 23 hour point.  Yes, this is happening to me this weekend. That sounds consistent with past time changes - check in at the correct “number” hour as if it was usually 24 hours in advance even if it is 25 hours in the fall back or 23 hours in the spring forward.   This is the easiest way so the passengers don’t have to do the math on the time.     ... View more

If you are asking in hopes Southwest would offer such a pass I highly doubt it even after the last December mess planes are still booked to capacity (at least most of the 100 segments/64 one ways I have taken) this year have been full or almost full    If they did a pass like that they would probably get bad PR for never having available flights day of (to popular destinations)  ... View more

@rescue_96 wrote: Is it okay to request extra luggage or seats from third party travel agencies like  I'm not going to click an unfamiliar link but if the idea is for strangers to take your luggage then I think there are a lot of obstacles.   You can easily pay for an extra bag, I don't know if you are familiar with Southwest but you get two free checked bags to start with which is sufficient for most travelers.   I'm not sure what you mean about extra seats. Southwest doesn't participate in any third-party discount websites so if that's involved then no.     ... View more

Looks like you will soon be able to fly BUR to SAT (San Antonio TX)  ... View more

Greetings Community Southwest!   SoCalFlyer97 has made it to the final hotel of the Five One-Nighters at Five Points Plus Hotels, all booked for this month of October, all booked through Southwest Hotels.     Hotel #5 of #5 was in the heart of the Ontario Mills Mall region near the ONT Airport. A little mix-up occurred during booking as I had intended on booking a room at the Ayres Hotel in that area thanks to a 3,000 Rapid Rewards points offer for a one night's stay. That plan ran into a little roadblock due to an name change at the originally booked location combined with Ayres relocating its Ontario operations literally one land parcel to the west.      In short, Southwest Hotels did not fail me. Here's what happened: A few months ago, Ayres Hotels closed their Ontario Mills location and sold the property to Best Western. At the time when I booked the room via Southwest Hotels, the reservation location reflected the Ayres Hotel.    What caused the goof-up was Ayres moved its Ontario location literally to the hotel property next door. So naturally, on arrival day when I punched in the hotel address from the confirmation email and made my way toward the Ontario Mills Mall area, as I got closer to the destination, I went to the property that had the name "Ayres" installed on the hotel building.   Upon attempting to check in at the current Ayres location and learning that my name wasn't on their list, I gave them a copy of the reservation details so they can resolve. The hotel staff quickly identified the likely cause was due to the move, got Best Western on the phone, and confirmed my reservation was in fact successfully booked for their old building, now the Best Western. Ayres staff also informed me that a few other guests who booked third party in advance like me also had similar issues with being booked at the 'Old' Ayres next door but intending on staying at the 'New' Ayres.   I made my way over to the Best Western and when I got to the desk, my name was there! It was a smooth check-in. They collected a $100 incidentals deposit.     Thankfully, since the name and ownership change was very recent, most of Ayres' European-themed amenities were still at the older property but under the Best Western brand...and yes, I got my 3,000 Rapid Reward points which is about $45 in value toward future airfare. I left a review of the experience on TripAdvisor.   So there you have it...Five One-Nighters at Five Points Plus Hotels. Other than the name-change issue at my last hotel in Ontario, the Southwest Hotels booking process was near flawless. During these stays during the month of October, I was able to attain the following points:   Buena Park Grand Hotel (near SNA): 2,000 Wyndham Garden San Jose Airport (near SJC): 2,000 Motel 6 Corona: 500 California Suites Hotel, San Diego (near SAN): 2,000 Ayres Hotel (now Best Western) Ontario Mills (near ONT): 3,000 Total 9,500 (approx. $143 in value toward future airfare)   That being said, I think Southwest Hotel's Points Plus properties adds huge value to the Southwest Rapid Rewards program. Likewise for the Rocket Miles booking portal in partnership with Booking.com. One does need to be mindful of potential base room mark-up's on such properties and should factor that in while hotel shopping.   When I booked these rooms, I certainly checked to make sure the return-on-Rapid Rewards points value (approx. $0.015/point) when factored into the posted room rate brought the total cost of the room to either equal to or less than the lowest price on the market with free cancelation.     This experience showed me that both Southwest Hotels and its sister site Rocket Miles are legit booking portals and great sources to get some generous amounts of Rapid Rewards points good toward future flights.    If you're in need to "buy" some extra points, short on Companion Pass Points, or have some Southwest Airlines trips lined up, I would consider Southwest Hotels as an option. ... View more

@bec102896 wrote: @DancingDavidE wrote: @sashalung wrote: Two days ago, I called SWA to request the cancellation of my outbound flight to LAS because my son fell ill, and, when I tested myself, the T line on my  COVID test was sort of pinkish. I still wanted to keep my inbound (return) flight but didn't know how to manage it on the website. A customer service representative informed me that my reservation was canceled, and the miles would be credited back to my account.   However, yesterday, shortly after my original flight departed, I received an email stating that I had forfeited my miles by not canceling in time. When I called SWA today, a young lady accused me of lying and claimed that I never called to cancel. I have been a loyal customer for approximately 30 years, hold two credit cards with SWA, and this is the treatment I receive. I'm curious if anyone else has experienced a similar situation. We have no control over their phone records; moreover, their phone system doesn't even allow outgoing calls (I was disconnected from the representative three times today, and nobody called me back). Yet, they expect us to believe that their records are flawless.   Punishing clients for being cautious and choosing not to board planes when they aren't feeling 100% seems strange, to say the least.       In fact my wife is on the phone right now to cancel one leg of a RT flight and the wait time is three hours. If only she listened to my advice on this too. 🙂     The system issues yesterday made it hard to get though on the phone you should be able to cancel one leg on the app though.  and you mean you didn’t share your A List phone number with your wife I asked if I could send it in via social media...yes, and done in five minutes.     ... View more

I'd be more excited if it were a hot sandwich rather than 2 alcohol drinks.   ... View more

@bec102896 wrote: @SoCalFlyer97    I think they might be a new hire and trying to figure out how they can get on flights with other airlines which is probably something they would need to ask to their supervisor or other co hearts since we won’t know how to do that stuff as customers.  Good point 🙂   That makes better sense. ... View more

@sskotha wrote: I am facing the same issue as well, and wasted so many hours of my time because of it. Please please please fix this soon Southwest! At some point my time will become more valuable than the money I save so I might just give up and change to a different airlines if this keeps happening each time. Is it happening every time?   Also book one-ways so you can self-service changes more easily on-line and less likely to need to call.     ... View more

You could pull up your Google timeline from the Google maps app if you have the tracking turned on which has everything time stamped on where you were at X and Y time  ... View more

Well, as I said when I was a kid, "That's the brakes - power disc." ... View more