Southwest Airlines Community

Contact Southwest and obtain a complete refund.  In addition, file a complaint with the US Department of Transportation.  Southwest needs to take people who save seats and have them removed from the plane.   Where is the flight attendant?   This is a Southwest problem.   ... View more

You can book a flight with a voucher then cancel that flight that will then be a travel fund that doesn’t expire.  ... View more

Ours worked today too!  ... View more

What gets back to me is that I am one of the very silent people who occasionally calls and complains about policies.  I am hearing that people are demanding partial refunds and filing disputes on their credit cards for partial rebates of fees paid.  No one wants to follow the rules and then watch others break those rules when the employee stands there and does nothing.   Disney has rules, Alamo Rental has rules and so does Southwest.  It is beyond time for these gate agents to do their jobs. ... View more

Keep in mind Monday is a holiday so it might arrive Tuesday/Wednesday. I have noticed with some companies when they create the shipping label they mark as shipped even though the item is still in their possession. Maybe once it leaves the lost and found it will generate a tracking number?  ... View more

@sr103 wrote: Thanks, I do have all my bookings under 'Upcoming trips'.  18 pages of them (only 2 displayed per page).   I'm looking for ALL in one spot, preferably wth Locator Number, cost, dates, & time.   I can only do this by digging through all the pages, then hitting each trip, or scanning my email via locator number.   A bit troublesome and very expensive when the only internet access is driving to town and going to the library where you are allotted 1 hr / week access.    Just looking for a quick and easy (and inexpensive) option to track trips.  Previously 'Future trips' portal displayed (6) trips on each page.   1/6th the time and expense to browse.    Thx Hello-   A one-hour-per week time limit to use a public library's internet...That's the tightest I've seen it! Is this limit specifically for using the library's public computers or for using the public Wi-Fi network with a personal device like your phone, tablet or laptop?   If you have a personal device, I would "Wi-Fi shop" until you find a location that has better usage terms, even if its in the parking lot of a local Starbucks or McDonald's as no purchase is required to use these.   In either case, I would first save or print your upcoming flight confirmation emails to an offline location. From there, you can access the details anytime to transfer to your spreadsheet without internet connection. Would this option work for you?   ... View more

Simply activate the alarm, and like magic, your car will make its appearance. Additionally, you might want to begin your search on the fourth floor.       ... View more

@dfwskier wrote: I have not seen it as an e-mail or on the website or the app. I didn’t get an email I just happen to see that pop up only when I searched for the flight    one of those why not advertise the promotion by email to the selected people to try and get the sale  ... View more

@bec102896 wrote: Did you get the new snack on your AM flight?  Yep. 👍 Got the Remy's for the morning inbound; classic Snack Mix for the afternoon return. ... View more

Yeah, I saw that too.  I wonder how many people are in the wrong areas only to have their flight compromised.   The northeast travel was completely empty, while the other area was rather busy.  I learned as a freshman in high school that if you have an imbalance in your procedures like that, you have inefficiency.   I welcome the opportunity to debate the genius at Southwest who engineered either or both of those processes.  Give me a day and I'll attend a live podcast debate of the issue. ... View more

Thanks for chiming in. Looks like I can do an online one. I’ll do that now.  ... View more

My mom had a similar situation recently she changed her outbound flight only on the app and after the change the free change message was still on the reservation after the change so she was able to make a 2nd free change if she wanted.  ... View more

@cbcrompton wrote: Thank you thank you! Glad to help!   So I think the follow up advice then is that if you plan to swap the companion pass between husband and kids, you have to group the flights in a way that makes sense.   For instance if you were going to travel with the kids around the holidays, then you shouldn't book husband as a companion for a flight next April - you have the complete the holiday travel with the kids before you can change the companion back to husband and then add him to any applicable flights. And then while you have him booked for April you won't be able to change it again until after those flights - only one person can be named companion and have any flights booked at a time.   Good luck!     ... View more

@bec102896 wrote: 50% off base fares on select flights 10/24 though 3/6 book by September 28th  Done 🙂   SoCalFlyer97 found some good deals and has booked 'em! This included picking smaller 'convivence' airports in SoCal like ONT which typically have much higher base airfare than at larger airports like SAN for short-haul flights that I usually take.    Should I stick to my plans, I'll be posting Photo Reports of these...   Stay tuned!  ... View more

Thanks for the help—after doing all that it now shows up in my trips on website and app!  (I added the KTN for TSA pre too.) ... View more

Schedule changes are not fun especially when they don’t tell you about them they actually happen more frequently than pre Covid and max8 issue days. Usually the system rebooks you and it sends you an email    I’d search your email for the subject line: A change was made to your 11/19 trip (insert your travel date though) I just got a schedule change last Thursday    you could also try looking up your reservation with the confirmation number from your original booking  ... View more

ALOHA! ❤️🤙 ... View more

@Shanea_p wrote: I have a right to voice my concern here for a change and that’s what this community is for. Yes to the first part, but technically regarding the second part the community is here for passenger to passenger discussion, people at Southwest that set the fares are not likely to see your message unless the communications people pass it along.    If you want to reach Southwest directly use the Contact Southwest Customer Service to connect with the airline staff.     ... View more

@Virgincraft wrote: I didn't know this until yesterday but it was apparently booking.com manager Jaime who behave in the manner. Unfortunately since I've already been treated so disgustingly by booking.com I'm hesitant to call again. I highly suggest southwest monitors booking.com in regards to how they treat there loyal members.  Respectfully disagree - I think it's a great strategy to call back and try to get a new person to answer other than the person you talked to before. Classic approach to managing customer service.    I wouldn't keep trying over and over, but where your first contact was so dreadful I'd say worth a second attempt.       ... View more

@CupCrusher40 wrote: Financial, or tech? 12 dollars to Southwest better then 0, unless the more people makes more jet fuel? It's more valuable to hold that seat for an A-list or Business select customer that needs to change flights. I'm sure there is a break-even amount that would make sense to fill it rather than fly empty and that number might be in the $20's or $30's for short flights.   But the strategy is definitely to get the flight booked earlier and charge more later because you can (the flight is worth more, especially last minute business flights that will pay).     ... View more

@jbailey5280 wrote: For the second time in just over a month, Southwest has charged me for a booking then not sent a confirmation email and has refused to release the pending charge. The first scenario took 7 days to refund and only because Bank of America canceled the transaction due to no response from SWA.   This forum has dozens of posts about this exact issue - try to use Apple Pay, Southwest says there was an error but charges you anyway. Both time representatives have said it is on my bank to cancel. Rep from BofA have confirmed - on the phone and in person - that is 100% false. Knowingly disseminating false financial info is fraud.   SWA is a publicly traded, multi billion dollar company. How could you have such a basic issue and literally zero response plan. Do they even read these forums? I’ve not seen a single SWA employee reply to a single post.    FIX YOUR SYSTEM, STOP HOLDING MONEY FROM FAILURES IN YOUR SYSTEM, and for the love of god give your customer service reps SOME sort of info or tools to resolve this. Like all others have said, will not be flying SWA after this trip.  I can answer part of your question: this is primarily a customer to customer forum, so no the Southwest ticketing people are not reading your posts - you should use Contact Southwest Customer Service to reach Southwest directly.     ... View more

I would not just blow this off as a hacker that got into your account via a poor password on your behalf. I too had my points taken and they used my attached credit card to book a flight. I have a very complex password and pay attention to securing my devices. When I called they put my points back into my account and the SW credit card refunded my money. At that point I thought it was all done. At that point I let things go. On Saturday I made a decision to get a last minute flight based on using my points. When i went to book the flight they told me my account was on hold. This was almost 60 days past the initial incident. The customer service rep (Ashley) hung up on me when i asked to speak with a manager or at least put in case notes. In the end i was forced to pay the most ive ever paid for a plane ticket instead of using my points. I am  not convinced that this was a directed hack on just my account. I believe that it was done either internally or on Southwest's system. At this time I am going to be demanding that they make this right since i am the victim. I am also going to request a complete copy of the investigation. Since my credit card was used this is also more than just points. They have the name of the person who booked the flight and whose information was put into my account. If they fail to cooperate I will be reaching out to the attorney generals office. ... View more

You could reapply using a different email and attach the correct resume or maybe if they contact you just provide the updated one but don’t withdraw your application  ... View more

@gsu13 wrote: We signed up and completed the round trip, but how long does it take for the promo to kick in so you get the CP?  The promotion is no longer listed on the website.  There was also another promo about getting double points from June through August up to max 50k using a SWA credit card, but that is also gone so unclear when those points will show up too.  I realize maybe no one knows for sure, but maybe someone has gotten one of these in the past to shed some light.  Or should I call into customer support? There were 2 companion pass promos if you are talking about the most recent one once you complete the RT before the end of September you will get your companion pass in January  ... View more

Did you call or email? Calling your not going to get someone who can just make that exception it would need to be made by the executive office (used to be called customer relations called something else now) emails will go to the right department or you can also send a message on X (known as Twitter) and maybe they can help    I will say I think 3 months is quick maybe it should have been a year as I know some had issues getting the code in the first place like myself and they had to manually add the points    With the deposit in to different accounts that’s a thing because not everyone has a RR account and kids may have been on the once in a lifetime trip where the parents paid so the parents can still take and use the points  ... View more

Exactly! 1 year Exp date makes no sense ... View more

you very much sound like you’re against women’s bodies with the way you speak about them. we are not in middle school, women can dress anyway they like now a day. i don’t see why you had to mention families on board, you can walk out your house and see a man with his private parts hanging out so why are you so upset about a women wearing a bikini top on a plane. it’s not inappropriate, you are just sexualizing them.  ... View more

Credit Card Signup Bonus: Consider applying for a new credit card that offers a generous signup bonus. Many travel rewards credit cards provide a substantial number of points as a bonus after you meet a minimum spending requirement within a specific timeframe. Ensure you can meet the spending requirement without going into debt. Online Shopping Portals: Many airline loyalty programs offer online shopping portals where you can earn bonus points for purchases made through their links. Check if Southwest has a shopping portal and use it for your online shopping. Dining Programs: Some airlines have dining programs that allow you to earn points when you dine at participating restaurants. Sign up for Southwest's dining program if they have one in your area. Refer-a-Friend: Some credit cards offer referral bonuses when you refer friends or family members who are approved for the card. Check if your credit card has a referral program and refer friends to earn extra points. Hotel Stays: If you have upcoming hotel stays, make sure you're earning points through the hotel's loyalty program. Some hotels have partnerships with airlines, allowing you to transfer hotel points to airline miles. Rapid Rewards Shopping: Southwest has a shopping portal called Rapid Rewards Shopping. You can earn bonus points for shopping through this portal. Look for special promotions and offers to maximize your points. ... View more