Southwest Airlines Community

I understand your frustration!   Definitely reach out to Southwest using one of the methods at the Contact Us link below. I am a biggest fan of the Twitter option. They are a phenomenal and helpful team! I know they will get you squared away.   ... View more

wow such great service and really giving them an A for the first test of what was an A+ response....thank you all for your input.  “Congratulations on achieving A-List status! I'd be happy to refund those EarlyBird Check-In fees as a gesture of goodwill! Keep an eye out for the emails that will confirm the refunds and please allow 10 business days for the credits to post to the original form of payment. We look forward to sharing the skies with you soon! -Amanda” ... View more

@Millerjoe1982 Thanks for sharing! If you would like to share your feedback with SW directly (this is a customer community), please use the Contact Us link below so that your feedback and recognition can get to the right ears!   And happy late birthday!   ... View more

For some reason it doesn't appear that you can book a flight from the mainland to KOA, at least not yet. I tried to do this a few months ago, flying from DEN. The workaround is to book to either HNL or OGG, then book an inter-island flight from there to KOA. When you check in your bags in Dallas use the full service desk and you can request the bags be checked through to KOA instead of having to pick them up in HNL or OGG and rechecking them, just have the confirmation number for your inter-island flight handy in case the agent wants to see it. You'll need to do all the same booking and bag check workarounds to get back to the mainland from KOA.    --TheMiddleSeat ... View more

Sorry your flight was cancelled.  NO FUN!   I believe that Southwest will provide a refund, similar to how they would refund Early Bird Check In for a cancellation!  I do not have any experience with this personally, but you will likely need to reach out to them directly since this is a customer community site.   Use any of the methods via the Contact Us link below, but I personally recommend Twitter.  Send a DM explaining the situation and include your confirmation number.   You can also reach out via the Chat option in the menu of the Southwest app.  It's an easy, quick option!   Good luck!   ... View more

@Nick8992 I just came across this older post; sorry you never received a response!   I did some checking, and it looks to me like there are now daily options between HOU and SJO.  I am not sure if you need those anymore, but it is worth taking a look!   Happy flying!   ... View more

@geekest1 It is unfortunate that you had this experience!  Largely, my experience with Chase has been excellent, and I have had four different Chase Rapid Rewards products from Chase over the last several years.   I am not sure whether you were able to get it sorted (since your post never received a reply -- sorry about that), but Chase will have to be your POC since they are providing the product and since this is a customer community for Southwest.  You can reach out to Chase by the methods here.   I hope you will give them a chance because the Chase RR cards are a key part to our overall success and satisfaction with Southwest!   Good luck!   ... View more

@Shakarbasnyat Thanks for sharing here!   Since this is a customer community site, I would recommend you reaching out to Southwest directly to share this great news via the Contact Us link below.  Twitter is particularly easy, if you have an account, and the Twitter team is great.  They will make sure the right folks get your kudos!   ... View more

@gcretro Sorry you never got a response!   Here is the fine print about Southwest Hotels regarding cancellations:   "6. Pre-payment, cancellation, no-show and fine print   By making a reservation with a Supplier, you accept and agree to the relevant cancellation and no-show policy of that Supplier, and to any additional (delivery) terms and conditions of the Supplier that may apply to your visit or stay (including the fine print of the Supplier made available on our Platform and the relevant house rules of the Supplier), including for services rendered and/or products offered by the accommodation provider (the delivery terms and conditions of an accommodation provider can be obtained with the relevant accommodation provider). The general cancellation and no-show policy of each Supplier is made available on our Platform on the Supplier information pages, during the reservation procedure and in the confirmation email or ticket (if applicable). Please note that certain rates or special offers are not eligible for cancellation or change. Applicable city/tourist tax may still be charged by the Supplier in the event of a no-show or charged cancellation. Please check the (reservation) details of your product or service of choice thoroughly for any such conditions prior to making your reservation. Please note that a reservation which requires down payment or (wholly or partly) prepayment may be cancelled (without a prior notice of default or warning) insofar the relevant (remaining) amount(s) cannot be collected in full on the relevant payment date in accordance with the relevant payment policy of the Supplier and the reservation. Cancellation and prepayment policies may vary according to room type. Please carefully read the fine print (below the room types or at the bottom of each Supplier page on our Platform) and important information in your reservation confirmation for additional policies as may be applied by the Supplier (e.g. in respect of age requirement, security deposit, non-cancellation/additional supplements for group bookings, extra beds/no free breakfast, pets/cards accepted). Late payment, wrong bank, debit or credit card details, invalid credit/debit cards or insufficient funds are for your own risk and account and you shall not be entitled to any refund of any (non-refundable) prepaid amount unless the Supplier agrees or allows otherwise under its (pre)payment and cancellation policy.   If you wish to review, adjust or cancel your reservation, please revert to the confirmation email and follow the instructions therein. Please note that you may be charged for your cancellation in accordance with the accommodation provider's cancellation, (pre)payment and no-show policy or not be entitled to any repayment of any (pre)paid amount. We recommend that you read the cancellation, (pre)payment and no-show policy of the accommodation provider carefully prior to making your reservation and remember to make further payments on time as may be required for the relevant reservation.   If you have a late or delayed arrival on the check-in date or only arrive the next day, make sure to (timely/promptly) communicate this with the Supplier so they know when to expect you to avoid cancellation of your reservation or room or charge of the no-show fee. Our customer service department can help you if needed with informing the Supplier. Booking.com does not accept any liability or responsibility for the consequences of your delayed arrival or any cancellation or charged no-show fee by the Supplier."   And here is the fine print about Southwest Hotels taxes:   "2. Prices, crossed-out rates and Best Price Guarantee   The prices on our Platform are highly competitive. All room prices are per room for your entire stay and all prices are displayed including VAT/sales tax and all other taxes (subject to change of such taxes), unless stated differently on our Platform or the confirmation email/ticket. Ticket prices are per person or group and subject to validity as indicated on the ticket, if applicable. Applicable fees and taxes (including tourist/city tax) may be charged by the Supplier in the event of a no-show or cancellation fee. Applicable taxes may be charged by the accommodation in the event of a no-show or cancellation fee."   This and more at https://www.southwesthotels.com/.   Hope this helps! Happy travels!   ... View more