Southwest Airlines Community

@honduh8 wrote:   Well the rules have changed since 2020. ESA's a no longer allowed.   You certainly have the right to fly with your service dog, and by your description of your situation you do need a service dog.   I hope you find a way to control your seizures, but if not you do have your 130 pound friend there to help out. A very good friend indeed.   All the best to you...   ... View more

Quick little revival, conclusion and final hail mary of a proposal First - last flight I was on with SWA I was able to get certain wireguard-based connections to work- BARELY, just unusable unless the flight is empty. IPTV boggs down the GEO-SAT based internet SWA switched to slowly around 2016. Given how much BETTER other airlines wifi is (i.e. using ground station 5G based comms instead of GEO (I believe SWA is now all GEO-based comms specifically provided by Viasat).   Before all this mess started happening, SWA was using a similar system that providers like American Airlines uses (4/5G direct to ground receivers eliminating the huge GEO (geostationary earth orbit satellite) latency. Before SWA offered free TV, speeds were great (given the era and the medium), it would die over bodies of water and as much direct testing I could and experienced when SWA started flying to Puerto Vallarta - a route taken by AA usually only, I was able to compare and contrast for a while, AA would cut out just as SWA would as we got into Mexico from DFW if AA and sadly only via connecting flight if SWA (boy I would love if LUV got an international terminal, I will do everything in my power to avoid layovers, which is why I say limited testing).    Then, SWA switch from Business to ‘free TV’ which is when this all started happening. Basically, I figure what happened is ViaSAT sold SWA on a contract of some sort and it wrecked business users so they could advertise free live junk TV without needing DISH.     SWA started having connectivity over Mexico but still very poor AA still doesn’t, but it’s gotten a lot better as 4/5G get’s deployed in Mexico (heck, I get 5G in Puerto vallarta with speeds around 200Mbps / 10Mbps up which is huge compared to just 4 years ago - note ON LAND via mobile not via the airplane’s wifi). To this day I will happily pay AA wifi because I can actually use VPN with RDP reliably. As long as we’re flying over land in the US. Mexico has gotten better so much so that I will buy it now when going down to PVR. (I still hate DFW though, not as bad as connecting in Houston, though).   AA doesn’t have free TV (from what I can recall). I may be mistaken, I think I recall seeing Dish being a provider for a bit. Separate systems.  So SWA being the cost-cutters they are, were likely sold a great deal with ViaCrap who I assume basically told SWA they could provide both wifi and ‘dish-style’ TV without the extra cost and hardware/maintenance of managing 2 systems. What they DIDN’T say was that it would completely bog down the bandwidth because IPTV isn’t the same thing as Dish. SWA may or may not have known the ramifications of this ‘cost saving’ measure, I will assume someone knew but they thought who cares about wifi when you have MOVIES AND TV FOR FREE (marketing department).  I hope ViaCrap contract ends with SWA soon, I’ve honestly been travelling less on SWA just because they used to be tech-focused (was one of the first airlines to provide decent wifi from what I recall as most orginally started with SAT and very expensive at that. But internet connectivity on a 2-5 hour flight is critical. If I want to watch a movie, I will preload it from Plex.  People are going to get sick of the 7 channels on SWA and the sub-dial-up speeds. And as a manner to ‘keep kids quiet’, In my opinion, I think kids these days would prefer the internet over archaic-style cable tv.  Which brings me to my final proposal: SWA, you would change the game for business, wait, everyone, flying SWA if you signed on with Starlink. My team has been installing Starlink for multi-home/business backhauls in very rural areas in Texas in which they previously paid $300+ a month for ViaCrap at each location - now through some nifty WISP-ing 1 business class dish backhaul supplies 10x the speeds, 1/20th the latency and shared saving thousands of dollars. Results were far far far better service from the prior mix of ViaSat and HughesNet. StarLink is a game-changer and I believe the airlines that sign on first will benefit best. I dare you, SWA - DO IT!  https://www.starlink.com/business/aviation     ... View more

guess is that if you call southwest and say you would like a refund, they will tell you that there is no policy on seat saving and tell you that you could have sat in that seat.  It's several years after your post and the same seat saving is still being done today.  At this point, I do not think it will ever change.  Southwest got their money and that is where they stopped caring.  ... View more

I like the idea of the rewards for opinions. I am able to top off my points instead of buying some. You just have to know how to use it  ... View more

Hello, I currently have this issue. I have an email confirming my application was sent, but my dashboard doesn’t show that I’ve applied.  Thank you.  ... View more

HI @Dnelson2011, Thank you for your interest in joining our Southwest Family. Unfortunately, the Flight Attendant position is now closed, and we are no longer accepting applications. You are strongly encouraged to search and apply for other available positions on our Southwest Careers site. If you haven’t found a job that fits your skills and interests, update your profile in the Talent Community. This is the best way to stay informed and learn about future opportunities that become available. ... View more

Pardon my skepticism, but ANYONE can claim to be someone else  -- in this case   Al Timpauer Southwest Airlines B737 Pilot   If Big Al was sending that to prospective members of a hunting party , do you really think he would have put     Southwest Airlines B737 Pilot   in his message? Why?   Why don't you tell us exactly how Big Al   contacted you.   Something smells awfully fishy. ... View more

@zrivera19 wrote: To whom it may concern,  How do I get out from this message.. (you don’t have permission to access..,,)cannot access my flight or change or book flights  for other days ..I ask one of the Southwest airline costumer service  and did not really give me a clear answer..please help !   Sincerely,  zebo     In what country are you located?   The Southwest website is not available in every country in the world. ... View more

If you receive an email from the recruiter about the phone interview reply immediately so he/she can set a time and date for you about the position. It’s crucial for you to reply so you can let the recruiter know the you are serious about going forward with the position just be yourself and be punctual. The more you are yourself the end result will be a positive one.  ... View more

@tredav609 wrote: I had to log out and log back in and do not see the option for Touch ID.  It's extremely frustrating.  I have uninstalled and reinstalled the app.  I have an iPhone 7Plus and use the latest version of IOS system which is iOS 14.6.  Can you please help me with getting this to work.   Hi @tredav609. I am so sorry for the frustration. I just heard back from our Mobile Team that this is a known issue, which has been sent to our Technology Team. While it goes through this process, you'll need to log in manually, and I apologize for the inconvenience.   ... View more

My Kindle Fire Tablet ~use~ to work on the Southwest Wifi to view movies but about 2 years ago it stopped working. The movie starts, but about half way into the credits is says there is a problem and locks up. Something changed in the SWA movie app I think. What can I do to watch movies on my Kindle? ... View more

Southwest runs a lot of point to point flights. You might not be having weather, but somewhere along the way there might be.   For example SW 1370 today will fly from Denver to Baltimore to Nashville to Houston. Lets say your flight from Nashville to Houston is cancelled even though there are no weather problems at either Nashville or Houston.   There might be weather problems in Denver or Baltimore that prevent the plane from ever getting to Nashville. Thus a cancelled flight. ... View more

@Cwc624 wrote: Hello, I need to speak to a representative from Southwest that I can contact about bait and switch tactics being used by Chase Visa Card. I have photo proof of what I signed up for and been constantly contacting them for a couple months now to no avail. If you may be able to help please let me know. Thank you Southwest has no control over any offers that Chase may make. Thus your concern should really be voiced to Chase.    If Chase Customer Service has been unable (unwilling?) to help out, you could write a letter to Chase's CEO:   James Dimon CEO JPMorgan Chase & Co. 383 Madison Avenue New York, NY 10179   Include whatever evidence you have as well a documentation of steps you've taken so far.   As an aside, this situation happens frequently due to Chase's practice of having multiple credit card offers available at the same time. So people think they are signing up for one offer, and they inadvertently sign up for a different one. ... View more

@SilviaC wrote: I think that we should all get together and try to make this public because it’s very unfair that we fly with expensive items thinking that they will be safe once we arrive to our destination. If allowing their employees to steal is a thing then maybe they should start advertising something in regards to “ don’t pack your expensive items Because they could go missing .” It’s just unbelievable that they have security cameras all around the airport,/all over the airport, it’s very easy to go back and check footage and see who opens any luggage @SilviaC    Every seasoned traveller knows to not pack expensive stuff or stuff you must have in checked luggage.   Luggage gets lost, and things get stolen from passengers on every single airline. Most times when items are taken, it is impossible to tell who actually did the taking: departure airport employees, arrival airport employees, airline employees, or TSA employees. Stings been set up at airports where theft is prevalent, and at various times employees of all groups mentioned above have been caught.   Sorry, but that is the absolute truth of the matter.   Sorry that your stuff was taken. ... View more

Mamie,   The job of a flight attendant is safety. Amenities are not a guarantee either. Your ticket is for the actual travel itself. You must not be a frequent flyer or you would realize this.  ... View more

@Carizzma17    For your protection I highly recommend editing your post to remove your email address as this Is a public forum and the last thing you want is to have your email compromised.     For information on how to obtain your W2 check out this Knowledge Base article: Former Employee W2 Form Information     -Blake ... View more

Congrats on geting your stuff back.   The system does work most, but not all, of the time.   One needs to be patient, which is a hard thing to do. ... View more

@ACL -- you can't board a new flight with your missed flight's boarding pass. You should have gone to the podium at the gate as soon as you knew you were going to miss your flight and they would have given you a new boarding pass for your next flight then and there. Also - boarding passes take seconds to print, so you should not have missed your newer flight if you did not have your boarding pass in hand when you went to board.    It's rare but I've seen it happen, people are in line to board and the scanner beeps when someone's ticket is scanned, indicating that they don't have an actual boarding pass but a security document, or there is another issue, and they have to go to the gate agent and get a boarding pass printed.    --Jessica ... View more

Southwest allows you to cancel your flight with no fees up to *10 minutes* prior to departure, so if there was bad weather that day, it's very possible a lot of people cancelled at the last minute - or the night before. That's the only reason I can explain the gap in numbers.    --Jessica ... View more

Hello,   I applied for the call center position here in Chicago two days ago. How long does the process take for me to get a response? Also, I never got a confirmation email because I entered the incorrect email but I updated it. How can ensure that I receive emails from a recruiter? ... View more

Strong applicants need to display integrity and honesty at all times with their current and hopeful employer. These characteristics say alot about ones work ethic and professionalism.  If you are not having open and meaningful conversations about your career path with your current employer/ leader, you are not giving them the opportunity to be supportive of you. From my experience, most employees who have good relationships with their employer would not have an issue with a short phone call while at work. The current employer might not be thrilled with losing a great employee, but certainly should not be a road block.   Side note...I work for a large company that like SWA always has hundreds of applicants for one position. When I am looking to hire new employees, I research their social media accounts and the tone of what's being posted. If a potential employee posts on a discussion board and I perceive that one is coming across as playing the blame game against a recruiter or my company, it's a red flag that the applicant  will not be moving forward in the hiring process.  ... View more

We need to change the courts in the USA to say that, if you want to sue someone for what amounts to a criminal offense, you need to present a copy of the criminal conviction along with your civil case.   Almost daily I see in the news people suing for things that happened years ago but they never once went to the police.   This needs to stop. ... View more

@Heitz wrote: I did reach out to Southwest and as expected, got a generally vague email about routes constantly being re-evaluated.  The email gave me zero information.  EBFROST-any other ideas of how to press them on the issue?? IMO, you're not going to get anything better than that.   Your best bet is to make sure SW knows you want SW to fly the route. If enough people do that, maybe it will happen. ... View more

@DfDrPepper_23 wrote: @ok529  Believe me, I have wasted my money a few times when the wifi didn't work.  You do know that when that happens that you can request a refund from customer relations - don't you??? ... View more

@DfDrPepper_23 wrote: @byrdbrain591  Oh, this wifi has not been working for not quite of times, but for a long times. Believe me, I wouldn't spend another few of eight dollars for broken down wifi. Last month I think you were telling everyone that you wanted to find a way to "turn off" your userid for the community. Any luck in that endeavor? ... View more

@lauracarter12 I am sorry to hear about your bad experiences. Hope this will never happen again.Hated to deal with bad experiences. ... View more

@byrdbrain591 More of like download reading material or movie to watch. Comedy should be of first choice. For instance: Jeff Foxworthy along with his comedy partners. It should be more of relaxing atomsphere whilist on flight. This is my best choice. ... View more