Southwest Airlines Community

Not quite the solution.  You're assuming that there is another non-stop flight.  I have a trip from NM to CALI which was a non-stop (actually to of them) One to LAX and the other to San Jose.  Both were non-stop, now they both are with connections.  When I got the email to make a change I went in and looked.  NONE, ZERO, NODDA, non-stop flights at all even at red eye times.  And we are talking about flights for less than 2.5 hours.  I'm just saying.  ... View more

It is about getting airlines to discontinue the safety farse of lap children. No more lap children. ... View more

I'm A-List Preferred. I didn't think that they used caller id because they never greet me personally when I call. Marriott greets me by name when I call, for instance. ... View more

My favorite of all time was when an obviously "fabulous" African American male flight attendant told us to keep the aisles clear during flight "because we will be coming through the plane with hot chocolate, and by hot chocolate, I mean me". I'm sure someone was offended by that. It made my day a little better, and I hope that he is still out there saying that. ... View more

People have exploited airlines with peacocks and other animals as emotional support animals. My wife had an "emotional support animal" when she was in grad school. That cat got her through her PhD. The poor creature flew cross country more than it should have. Once he went deaf though, he seemed to stop minding. We always paid a fee to fly him. He was, as I said, what you would call an emotional support animal today, but he was just her "grad school buddy".  I guess things had a different perspective back then.   Something is wrong if I can just claim my untrained miniature horse is a ESA and have it fly, but someone with a trained, certified rabbit that can detect epileptic seizures is rejected. Something is very, very wrong. ... View more

Exactly. No heart. I have been dealing with the rudest agents about this! Horrible policies that should be a bit loser during this horrible time. Not something we can help. Good bye southwest!   ... View more

But it also shows that as a 30-year old I can be asystematic or full-blown sick and have no issues at all or recover nicely, yet I've been the six degrees of infection that eventually kills 10 people over 70.  So why not consider that.  ... View more

@nanilave87 wrote: Yea Im just as frustrated and have decided to never use Southwest again. I purchased tickets with jetblue, american airlines and united also with southwest when the ban came about I had to cancel all trips. I went on the refund page, added my explanation along with the FRAGORD. Within days AA, United and Jetblue refunded me the amounts for my tickets. And then there was Southwest who said no and said I can use the travel credit until 2022. I asked if then it could be given as a credit so that my mom or my kids could use it since i will not be traveling for a while and they said no that only I could use it. Someone said that they will only honor deployments except this is kinda like it, you just cant travel. Its stuff that is out of everyones hands and for this reason I don't agree with al the people saying that sucks and this is what we signed up for. Um no its not cancelling out of nowhere cause we want to is cancelling trips cause we have to. Its messed up cause at least they should give us the option of being able to use the funds as regular credit for anybody. But I guess thats the greediness of a business. You honor military? Honoring the military is not just letting us board early, is assisting in times like this when there is literally nothing we can do.  Since this is a special request I would suggest using the mail-in option with all of the details in Contact Customer Relations or mail to Southwest by USPS.   Elaborate on the distinction of the FRAGORD.   I'm not really familiar with JetBlue but I'm a little surprised that United or AA would refund a non-refundable ticket, and I'm not sure they would do the same today if they did make the exception previously - or if this is an unwritten industry standard then someone at Southwest isn't grasping the situation or you need to try Customer Relations.         ... View more

You can upgrade your ticket to Business Select, assuming those fares are not sold out for your flight. This will get you a A1-15 boarding pass and extra miles for your account.  You may be able to pay at the gate for a better place on line if you don’t upgrade.  But remember, it’s open seating. If your flight is connecting from another city they may already be people on board before you board.  And, all seats arrive at exactly the same time.  ... View more

‘bout time.  Now, let’s see SWA follow through and have anyone who takes their masks off during the flight, other than while eating or drinking for a very short time, met by police on landing and charged with not adhering to the flight crew’s directions.  ... View more

The DOT was very, very clear and reiterated it multiple times that if the airline cancels the flight for any reason that the passenger is entitled to a refund. However, if the passenger cancels, even if the airline later cancels the flight, no refund. ... View more

I would like to see SWA remove passengers that demonstrate racism and ban them from flying.  ... View more

@tlvann2020 wrote: I contacted Customer Relations and received ZERO satisfaction.  The representative was a robot and just kept repeating that the early bird fee is non-refundable.   These are unusual times.  I cancelled my reservation strictly because of COVID-19.  My hotel reservations were cancelled by the hotels.  My cousin would be flying in from Germany and that is NOT allowed.  I had no choice but to cancel the airline reservation.  I did not know the early bird fee was not refundable.  I WILL NEVER BOOK THAT AGAIN.  Southwest is a $20 billion dollar company and they will not refund a $25 early bird fee.  Know wonder this country is outraged over the greedy corporate America.  Southwest customer service is unsatisfactory and downright insulting.  SURE WISH I WOULD HAVE BOOKED WITH DELTA!! I'm so sorry to hear this. While EarlyBird is nonrefundable, Customer Relations is able to assist some Customers with reservations taking place between March 1, 2020 and September 7, 2020. As a peer-to-peer support forum, I am not equipped to look at your reservation, but I encourage you to Contact Customer Relations  if the timeframe applies to you. Apologies again if this would be your second time reaching out. Thank you.   ... View more

Enforcing the mask policy does create an additional burden on the flight attendants.   The flight crew is there for our safety, aren't they?  Being safe does take extra effort during these times.   My gripe is that they (SW employees) should lead by example.  Moving your mask to cover your nose only when close to another is helping spread the disease, not prevent the spread of it.  Even worse is to wear it with your nose exposed.   I'm seeing about 1/2 of the ground crew and 1/3 of the flight crew do exactly that.   Not good.  Bad. ... View more

@Katexr wrote: Thank you, this was very helpful. If you were the original poster you can go back and select any key posts in the thread as the solution.     ... View more

Right now...  no way.  With 33% less passengers on each flight, overhead baggage room is plentiful.  And with every southwest seat being equal (minus the overwing, front, and back rows), there really isn't any value in Early Bird. ... View more

You can request a non-passenger escort pass if you would like to accompany the child to the gate or meet the child's incoming flight at the gate .  Here is more information: https://community.southwest.com/t5/Knowledge-Base/Requesting-a-Non-Passenger-Escort-Pass/ta-p/93349   --TheMiddleSeat ... View more

Reasonable accommodations. If someone has a disability that makes them unable to fly in a safe manner, then, unfortunately, they can't fly.  ... View more

I would like to add that this employee is an individual who would never normally be traveling so this would not make sense to have this unused ticket lying around. We take very good care of our teams across all locations. This was an unfortunate decision the organization, not myself, had to make. I was simply stating my frustration for the overall issue and what I was told by SW via phone many many times. Like I said, we are a very small organization so this type of situation, which no one could have predicted, just did not seem to be handled as well as it could have been. I would have been fine if I was told months ago that this could not be refunded, but instead this issue was drawn out way too long for no reason. ... View more

I'm not in your situation, but I can say that since this pandemic, I've canceled or had canceled, (a trip to Cozumel) at least 5 flights.   With each one, I've found SW to be accommodating to what I wanted to do.  Since Cozumel was with points, they have all been refunded.  I've had one $$ refund and $$ refunded for the costs of companion pass travel fees.  Maybe things have changed since this was posted.  I wish you the best that a solution for you comes your way. ... View more

What are you talking about?  There is a Pandemic happening and no need to play by whatever rules that you are speaking about.  This was not foreseeable by any of us and I do not plan to travel by plane until there is a vaccine in the future.  Therefore, it would behoove Southwest to have compassion and issue refunds and not vouchers during this crisis.     Everyone always seems to think their situation is special, and that the rules shouldn't apply to them. None of you have a special situation. These times are a special situation, but your situation is not.   Your statement here doesn't make sense.  Unless there is a vaccine we could be in this crisis for a long while.  So, yes this situation is special and we should be given a refund since it is not our fault nor Southwest.  Why should Southwest keep our money if it wasn't our fault either?  Seems to me, this a no brainer.  They are a billion dollar company who will get help from the government and keep our money.     ... View more

Southwest has never given me a bit of hassle in getting a refund. In all the cases that I have asked for one, I have gotten it in 3 days. DOT guidelines are 7 business days. When I pointed that out to United, they said it would take more than 30 days.  ... View more

I also had to cancel my Disney trip, in the meantime I will be moving from the city that Southwest flies to, to a place where they do not.  So how does a voucher help me, if I cannot get a flight at my home airport? ... View more

Surviving off the backs of hard working taxpayers by accepting bail outs when unforeseen circumstances hit but we the passengers have no such option. I do not concur that Southwest is a wonderful airline and frankly have no problem with them failing that’s besides the point though. You are correct I gambled I lost and by letter of the contract I am bound to lose.  But there are times for the sake of affected travelers you bend those rules.  Unlike. It’s cases when one cancels a flight it is because of a personal situation why you can’t fly.  Not a country wide even world wide issue that affects many many travelers.not just me. In reality non essential travel has been strongly suggested to be forgone not just for me but for all.  By that suggestion the flight should be cancelled completely but Southwest won’t do that because they’d have to fork over the money they already spent.   I know I haven’t got a prayer in getting a refund and they can stuff their credit for a future flight.  I do like your suggestion of donating the points which is what I likely will do ... View more

Contact customer relations to plead your case.   Maybe you'll get a refund, and maybe you won't.   If you don't get it there you won't get it anywhere.   I'm done talking with you. ... View more

@pmblais514 wrote: Imagine you book a table at a restaurant, then decide not to go and cancel, but they charge you for the food anyway. That's what airlines do. Once you book, they are going to keep your money even if they don't provide the service. Why is that an acceptable practice for any business....to keep your money even if they don't provide the service. Why does non-refundable even exist?!? Its a scam...a pure and simple business scam.  Why does non refundable exist?   To give passengers a chance to travel inexpensively. In return for the cheap fares, passengers agree   to accept the risk that something will head south and they won't be able to take the flight. The rules are clear, if you cancel you get a travel fund and not a refund..   Every passenger has the option  to buy a (much more expensive) fully refundable ticket. In that event, the airline absorbs all the risk of having to refund the ticket.    Since you are complining about not being able to get a refund on a non refundable ticket, WHY DIDN"T YOU JUST BUY A REFUNDABLE TICKET?    ... View more

@Suebedoo85 Yes, you are eligible for a cash refund due to your flight being canceled. Call or contact Southwest via the live chat in the Southwest app or send a private message on Twitter (@SouthwestAir).   --TheMiddleSeat ... View more

@JF    Please keep in mind the Community User Guidelines when posting here in the community.  ... View more

@bwallet Yes, Concur and other corporate travel sites are not the consumer sites I was referring to. Consumer (non-corporate) travel should only be booked through southwest.com or Southwest Vacations.   --TheMiddleSeat ... View more