Southwest Airlines Community

@krlogan I'll emphasize the serial number portion of advice provided by @dfwskier when you submit your online lost item report.   Also hopefully you have the find My iPhone option available to you to track the location until the battery dies.   Hoping you have good luck! ... View more

THANK YOU!!  ... View more

Thank you...I've messaged you! ... View more

The date to open flights through March 2020 keep getting pushed back.  Really frustrating.  Need to make reservations for seven people traveling in February.   ... View more

This is an incredible story. Thanks for sharing! ... View more

It looks like you found the other thread (https://www.southwestaircommunity.com/t5/Check-In/Updated-SW-app-won-t-send-boarding-pass-to-Apple-Wallet/m-p/94409#M2622) so hopefully you see a response there. ... View more

I'm not sure where @SWDigits comment went, but he indicated there were lots of storms in the DC area yesterday. This cancelation does appear to be a result of that as the plane that was scheduled to fly ATL-AUS instead went ATL-DCA this morning.   The "didn't sell enough tickets" reason makes sense in a traditional hub and spoke situation, but makes no sense with Southwest as the plane can't just not go without affecting the 5+ stops it is scheduled to make the rest of the day. When bad weather or mechanical issues screw things up there is a ripple affect and unfortunately you were impacted by one of those ripples.   --TheMiddleSeat ... View more

@hannahsharpe1 also add the serial number to the report if you have it available.  There are several discussion forums where the person reported happy news soon after adding the information to the online report. ... View more

As another Southwest customer I would put it in writing -- the "Contact Us" link found at the bottom of the forum pages has an option to send an email message using an online form and an option to send snail mail:   Southwest Airlines P.O. Box 36647-1CR Dallas, Texas 75235   I had a similar issue with a totally different service provider and I asked the front line rep to immediately escalate until I was talking with someone from the provider's security team.  I don't know what options are available for you with Southwest. ... View more

Yes! You do not have to keep the points in your account to qualify for the companion pass. You just have to earn the required points in the calendar year. I don't think I have paid for a Southwest ticket for years (thanks to credit card signup bonuses and credit card spending). I also frequently dip below the companion pass level, but again- you just have to earn the points, they do not have to stay in your account. I have spoken to many people who mistakenly believe those 110,000 points are accumulated to "buy" the companion pass.  ... View more

Your Companion Pass is in place through the end of the qualified year(s), you should be able to see your "earned through" date on your Rapid Rewards account. ... View more

They have said that the cadet program is designed for 0 hours.  While you can apply with time (or a PPL), it will not reduce the cost of the program. ... View more

Agree with what has been said here. I am not aware that Chase will allow the RR number of a person besides the card holder to be attached to a Chase card. ... View more

It certainly sucks that this happened and I'm sure you didn't really have time to think before the bag was being checked, but according to Southwest's contract of carriage they have no responsibility for damage to computers in checked baggage. It won't hurt ask for some compensation, but I don't believe they would be required to provide any. If you do ask I would suggest you provide a quote you've received for the cost of repair.   Here's the info from the contract of carriage: High-Value Items Unsuitable for Checked Baggage. Carrier assumes no responsibility for and will not be liable for money; jewelry; photographic, video, and optical equipment; computers and other electronic equipment; computer software; silverware and china; fragile or perishable items; liquids; precious gems and metals; negotiable instruments; securities; business or personal documents; samples; items intended for sale; paintings, artifacts, and other works of art; antiques; collectors’ items; unique or irreplaceable items; heirlooms; research, experimental, and scholastic items and documents; manuscripts; furs; irreplaceable books or publications; and similar valuables contained in carryon or Checked Baggage. For the Passenger’s protection, these items should not be transported in or as Checked Baggage.   --TheMiddleSeat ... View more

You may want to check this thread: https://www.southwestaircommunity.com/t5/Southwest-Careers/Introducing-Destination-225/td-p/94126 It's not an exact answer to your question but there is a bigger discussion there with Southwest moderator participation. I also recommend pilot specific discussion forums and using your network like those on LinkedIn. Good luck! ... View more

Hi There! Just wanted to drop you a line and let you know that we are aware of the "Sorry can't connect" bug.  The team found the root cause and we are actively testing the fix.  We plan to have this fixed in our September release.     Sorry for the trouble but thank you so much for your feedback.  And thank you so much for flying Southwest!   -Mark Hursh Director of Digital Customer Platforms - Marketing ... View more

@kopaonessa my suggestion is to look at other positions in corporate with the goal of transferring when opportunities come up.  ... View more

@mamacrat wrote: I won't fly one of the Maxes.  Like we can trust Boeing and the current admin in this at all. Please just schedule with a reliable fleet so the rest of us can get on with our lives.  This is absurd. By the time the MAX grounding is lifted, MAXs will be the most studied, evaluated, and checked planes in the history of aviation - and probably the safest planes in the air. ... View more

Thank you!  Great suggestion!   ... View more

Good suggestion. I will still contact SW directly even though it has been a few weeks. I haven’t gotten a ressponse from the owner yet. I contacted Philly lost and found asking if I could mail it to them and they said that isn’t an option at this point. Still trying though. ... View more

I’ve been wondering the same thing. It was announced and then disappeared!     ... View more

"Submission Received" is a common status I've seen mentioned here, the FA reference is just the most extreme case I've seen here. As you mentioned, you are not alone as others ask similar questions for all positions. ... View more

I haven't done so and don't see a way to do so on the web site but hopefully others will chime in if they know of a way. ... View more

Thanks for the assist with the acronyms 😉 Most of the participants here in the forums are customers (like me) or aspiring employees (like you). You may have a better response by canvassing your network of program managers outside of these forums. Maybe use something like LinkedIn as a starting point. ... View more

A cardboard box is acceptable. As a community member, I guarantee it. (humor.) What I shall classify as non-standard luggage, something which does not have a handle, is probably OK unless it is an International flight in December. SW invokes their EMBARGO without advance notice every year. You will find several posts on this subject in these community pages; Search for them. A duffle bag is Okay also. A cooler, well, you don't want the lid opening. As for the box, max volume is via 21 inches on each side and I stongly urge you use a thick walled one least it split open. Happy to go into more detail if anyone wants to private message me on crush-strength or using lots of sealing/duct tape. ... View more

Thank you.  I have done that.  The Better Business Bureau is what got the fastest response.  After about 6 hours of messing around trying to get my money back (less than 24 hours since the transaction) they told me it would take 21 days to get my money back.  I told the BBB that 21 days was unacceptable so they expedited and it is to be refunded 4-7 days. ... View more