309
Posts
Loves Given
466
Loves Received
5
Solutions
01-15-2024
02:52 PM
01-15-2024
02:52 PM
i understand your rules and follow 1 (833) 239-0672 rules and regulations
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01-16-2023
10:38 AM
01-16-2023
10:38 AM
Dr. Martin Luther King, Jr. frequently spoke about the power of community service. He lived his life serving others and referred to service as “the highest human virtue.” So it’s no surprise that MLK Day is the only federal holiday that is also designated by Congress as a national day of service. One of the best ways you can honor Dr. King’s legacy is through acts of service as they provide a meaningful impact on communities.
Southwest Airlines’ Community Outreach partner of more than a decade, Points of Light, is a global volunteerism and service organization whose mission is to ensure that people feel empowered to act on their unique desire to stand up and say, “I can help.” Southwest is a member of their Corporate Service Council and supports the organization through donated travel.
At Southwest, we strive to not only represent but also support the diverse communities that we serve. Employees have the opportunity to put their Heart in Action and make an impact through volunteerism, acts of kindness, and giving back by getting involved in organizations like Points of Light. This demonstrates our Culture of “Service and LUV” and putting People first. For inspiration on how you can celebrate MLK Day and support our communities, visit Points of Light’s website.
We believe that engaging in community service moves us closer to Dr. King’s dream to tackle society’s greatest challenges by bridging barriers and strengthening communities to create a better future.
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03-31-2022
11:25 AM
03-31-2022
11:25 AM
We’ve enjoyed celebrating Women’s History Month by highlighting the contributions of the incredible women at Southwest Airlines who are making an impact—on our great Company and those around them—along the way. We’re closing out the month by sharing the story of Melanie Jones, Sr. Manager in Communications & Outreach.
Melanie started at Southwest over 35 years ago, and shares that her long career can be attributed to the fact that she “loves what she does” and “has never gotten bored”. Melanie’s legacy at Southwest includes not only helping the younger generation, but also her two children who work at Southwest as a Ramp Agent and Flight Attendant. Melanie shares what makes Southwest Airlines such a great place—the People you work with, the work you do, and seeing what we do for our Customers and Employees.
If you missed the first two videos from our Women’s History Month series celebrating the Women of Southwest Airlines, check out Jen’s story and Monique’s story.
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03-17-2022
09:35 AM
03-17-2022
09:35 AM
As we continue our celebration of Women’s History Month, we are highlighting the contributions of the incredible women at Southwest Airlines who are making an impact—on our great Company and those around them—along the way.
Today we’re highlighting Monique Bolden, Inside Sales Associate Cargo, Cargo & Charters. Monique was a longtime Southwest Customer before joining the Southwest Family. She’ll celebrate 20 years in the Army Reserves this September and when she’s not in the office, she’s working to get her MBA. We’re thankful to Monique for her service to our country and the many gifts she brings to Southwest.
Stay tuned for the final video from our Women’s History Month series featuring the talented women of Southwest Airlines as they share their career journeys at Southwest.
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We’re celebrating International Women’s Day by kicking off our month-long video series celebrating the incredible women at Southwest with Aircraft QC Inspector, Jen M. Jen’s advice to women? “Go after what you actually want to do in life… don’t settle!”
This Women’s History Month, we are celebrating the contributions of the incredible women at Southwest Airlines who are making an impact—on our great Company and those around them—along the way. What better way to kick off this series than on International Women’s Day—a global day that recognizes the social, economic, and cultural achievements of women from all areas of life.
Today, we’re highlighting the accomplishments of Aircraft QC Inspector, Jen Morgan, who says her worst day at Southwest Airlines is better than her best day anywhere else. Jen shares how falling in love with what she does turned into a 20-year career working in a male-dominated field.
Stay tuned for more videos from our Women’s History Month series featuring the talented women of Southwest Airlines as they share their career journeys at Southwest and how to inspire the next generation of women.
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02-15-2022
11:03 AM
02-15-2022
11:03 AM
We’re concluding our Black History Month video series celebrating Historically Black Colleges and Universities (HBCUs) with Eureka Drayden, Southwest Airlines Sr. Technology Project Manager. Eureka shares how Prairie View A&M University in Prairie View, Texas “chose her” due to an Army scholarship.
What makes Eureka’s HBCU experience so special is that she was also a first-generation college student, leaving her small, rural hometown in Mississippi to become the first person in her family to attend and graduate college.
Eureka’s mentorship to current HBCU students allowed her to provide the encouragement they needed to confidently share their ideas. Our partnership with HBCU First gave the students the feedback and guidance to “…step out, take the plunge, and go for it!"
In case you missed it, check out our first two videos from our HBCU video series featuring Southwest Airlines Employees Bershun Devereaux and Angela Cunningham.
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02-10-2022
10:19 AM
02-10-2022
10:19 AM
In celebration of Black History Month, we’re continuing our month-long video series featuring Historically Black Colleges and Universities (HBCUs). Angela Cunningham, Sr. Manager, Technology, shares that attending Southern University in Baton Rouge, Louisiana allowed her to have a chance to experience “…the rich heritage and diversity that comes along with attending an HBCU.”
Angela participated as a mentor and judge for the initial Southwest Airlines HBCU First Case Challenge, where she provided guidance to current HBCU students as they presented a business case to Southwest Airlines Leaders. This opportunity allowed Angela to show the students what is possible in terms of experiencing a successful corporate career once they become HBCU graduates.
It’s no secret that Historically Black Colleges and Universities produce top talent, and Southwest Airlines is focused on providing opportunities to HBCU students through our partnerships like HBCU First.
In case you missed it, check out the first video of our HBCU series featuring Southwest Airlines Employee Bershun Devereaux.
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This Black History Month, Southwest Airlines is honored to highlight Historically Black Colleges & Universities (HBCUs). Created with the mission of educating Black Americans when other options weren’t available, the rich history of the HBCU experience is still relevant today. We’re kicking off our month-long video series sharing the experiences of Southwest Employees who attended HBCUs, starting with Southwest Sr. Customer Experience Planner Bershun Devereaux, who describes his time at Morris Brown College and Clark Atlanta University in Atlanta, Georgia as feeling like “family."
Identifying HBCU Talent through our Diversity Center of Excellence is a top DEI priority for Southwest. Our Talent Acquisition Team recently partnered with HBCU First, a nonprofit organization that serves students from over 50+ HBCUs to provide students with career support and networking opportunities with companies such as Southwest. Bershun served as a mentor to the HBCU students on behalf of Southwest.
HBCU First student participants had the opportunity to participate in a Case Challenge where they presented a business case to Southwest Leaders and Mentors, providing solutions for “Preserving Our Company Culture” in today’s environment.
We look forward to continuing our partnership with HBCU First this year as we engage more students for internships and early career opportunities.
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Each year, we celebrate MLK Day as a way to honor the achievements of Dr. Martin Luther King, Jr. From parades, programs, and even social media posts we nationally recognize the impact and legacy of the late Civil Rights Leader.
We may take one day out of the year to celebrate the life of MLK, but there are so many opportunities to immerse yourself in his legacy all year round. There are several memorials and historic sites in the cities Southwest Airlines serves. Visiting the numerous memorials of MLK serve as a beautiful reminder of the freedom, justice, and equality for which he stood.
Source: https://www.nps.gov/malu/index.htmMartin Luther King, Jr. National Historical Park, Atlanta, Georgia
Located in the birthplace of MLK, the National Historical Park includes several sites related to his life, including his childhood home, church, and gravesite.
Source: https://www.tnvacation.com/articles/The-National-Civil-Rights-Museum-MemphisNational Civil Rights Museum at the Lorraine Motel, Memphis, Tennessee
The Lorraine Motel where MLK was assassinated is now a complex of museums and historic buildings focused on the civil rights movement.
Source: https://raleighnc.gov/places/dr-martin-luther-king-jr-memorial-gardensDr. Martin Luther King, Jr. Memorial Gardens, Raleigh, North Carolina
The Memorial Gardens is the first public park in the U.S. dedicated to MLK and the civil rights movement.
Source: https://yerbabuenagardens.com/features/#mlk-memorialThe Martin Luther King Jr. Memorial at Yerba Buena Gardens, San Francisco, California
This memorial located in the city’s cultural district features a waterfall and panels inscribed with MLK’s words, poems, and images.
Source: https://www.nps.gov/mlkm/learn/building-the-memorial.htmMartin Luther King, Jr. Memorial Wall, Washington, D.C.
This is the most well-known MLK national memorial, located in the National Mall. This memorial includes the Stone of Hope, a granite statue of MLK.
Each memorial provides a unique and immersive way to experience Dr. Martin Luther King, Jr.’s life and legacy.
We would love to know more about which memorials you’ve visited, which memorials you plan to visit, and how you choose to honor MLK’s legacy. Share in the comments below.
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10-04-2021
07:19 AM
10-04-2021
07:19 AM
@asinger3 wrote: Frustrating. Long time customers right now questioning our loyalty to Southwest. Lets talk facts: 1) You bought a non refundable ticket right in the middle of the pandemic. 2) You knew or should have known the rules: non refundable and if unused the resultant travel fund expires one year from the purchase date. 3) When you bought the ticket, YOU assumed the risk that you might not be able to take the flight. In return, SW gave you a cheaper fare. 4)The rules don't say except in case of (insert reason here). There are no exceptions. 5) No other airline would treat you better than Southwest. You made a decision to buy a cheap ticket. You could have bought a refundable ticket, but you chose to not do so - right in the middle of the pandemic.. Now you have to live with the consequences of your decision.
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08-21-2021
08:38 AM
If you don't like the mask mandate, contact your congress people and senators to let them know your opinion. Your rant here accomplishes absolutely nothing.
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Hello Southwest Community!
Community Champions nominations are open once again! If you have a love for Southwest and are an active participant in our Southwest Community we would LUV for you to consider joining our Southwest Community Champions Program!
What does a Community Champion do?
Answer questions
Author stories
Build meaningful relationships
What are the Community Champion benefits?
Special avatar for your Member profile
Southwest swag
Annual appreciation event
Other fun surprises!
Nominations are open beginning today, Monday July 19 th through Friday February 23 rd . To nominate yourself or someone else, submit your nomination by Friday, July 23 rd for consideration.
You can also visit our Southwest Community Champions page to learn more about the program.
We look forward to receiving your nomination!
@LorrenT and the Southwest Community Team
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03-26-2021
03:19 PM
03-26-2021
03:19 PM
Hi @geraldlucius ,
You may have noticed I edited the personal information (confirmation number) out of your post per our Community guidelines. As @bec102896 mentioned, the Southwest Community is a peer-to-peer support forum, so we are not equipped to assist you there. We recommend you reach out to Customer Relations regarding your issue at 1-855-234-4654 for assistance.
Thank you,
Lorren
Community Manager
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Hi @bbland thanks for bringing this to our attention! Within your private messages if you look below the message on the left side you should see a 'Report' link. When you click on that link it provides you with a text box to 'Report Inappropriate Content' which will flag for us to review. Please don't hesitate to do this if you are receiving inappropriate messages so we can investigate and ban the User is necessary. Thank you!
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Yes, I know Lorren and I also know if she says there's no answer then there's no answer and no need to continue questioning it. --TheMiddleSeat
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Hello Southwest Community!
It’s that time again! If you love participating in our Southwest Community discussion forum and have a wealth of knowledge for “all things Southwest” we would LUV for you to consider joining our Southwest Community Champions Program!
The Community Champions are active leaders within the Southwest Community who receive recognition for their contributions.
What does a Community Champion do?
Answer questions
Author stories
Build meaningful relationships
What are the Community Champion benefits?
Special avatar for your Member profile
Southwest swag
Annual appreciation event
Other fun surprises!
Nominations are open beginning today, Monday February 1 st through Friday February 5 th . Check out our Southwest Community Champions page to learn more about the program. To nominate yourself, or someone who you think would be a great fit, submit your nomination by Friday, February 5 th for consideration.
Thanks,
@LorrenT and the Southwest Community Team
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12-19-2020
09:31 PM
SJC may be adding testing we can use? https://www.sfgate.com/travel/article/Routes-Southwest-Oakland-SJC-15814404.php
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@SM7 wrote: Posted in Multiple discussion threads & each one of those discussion threads is about the "Companion Boarding pass/ priority boarding" & my post is specifically about the deceptive e-mail sent out in March 2020 by Southwest. I shared my experience about the whole thing (from Southwest e-mail to my boarding experience) with other Southwest travelers who are just as frustrated with Southwest on this same topic. Yes. And it's against the forum rules. Unless you're new to the internet, you certainly must understand how copy/paste flooding a discussion board just comes off as whining, and is ultimately counterproductive, as all it does is anger other members of the forum. It certainly doesn't generate anything positive. Again, as we've suggested here multiple times, sending your complaint directly to Southwest is a way better method of having your voice heard.
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11-19-2020
05:15 PM
1 Love
Hello @mchace,
You may have noticed I edited the personal information out of your post per our Community guidelines. As @chgoflyer mentioned The Community is a peer-to-peer support forum, so we are not equipped to assist you here. We recommend you reach out to Customer Relations regarding your issue at 1-855-234-4654 for assistance.
Thank you,
@LorrenT
Community Manager
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11-10-2020
11:59 AM
Revenge? Never about revenge more about being pissed. To answer your question about why they were flying in the 1st place since I was going to get them is simple. They were flying from Mem to Jax & during the layover in Atl he would not wear the mask, I'm guessing because he's already been on one flight & was worn out & cranky by the time he got on the Atl to Jax flight. So when they got stranded in Atl I drove from Mem to pick him up, his mother flew out the next morning to Jax. I didn't want to chance it with the return flight of the same possible situation so I just took him home. My point is this, when it comes to toddlers not wearing the mask, maybe a more customer friendly approach could've been more becoming than thrown off a flight surrounded by security guards & lying saying they had another flight out of Atl to Jax in 2 hours, the only next flight out was the next day at 11am with a layover in Mdw. So yes, my 19 year old daughter in law & 2 year old grandson were stranded! She's too young for a hotel, too young for a rental car so my only option was to drive there 6 hours away! Maybe move them 6 feet away for the other passengers OR something more helpful than to have them stranded. BUT this won't ever happen again on SWA.
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11-05-2020
03:55 PM
1 Love
Note that, if you try to make the change online, the system may allow only a free change -- if so, you'll see a banner telling you of the specific criteria. In order to recover any points difference (if the new flight is cheaper), you'll need to cancel the old flight and book the new one from scratch (not use the change flight function). I'd recommend booking the new one first, to make sure it's available at the fare you expect, then immediately cancelling the old one.
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11-02-2020
01:23 PM
Hello, @anushagop you may have noticed I edited the personal information out of your post per our Community guidelines. The Community is a peer-to-peer support forum, so we are not equipped to assist you there. We recommend you reach out to Customer Relations regarding your issue at 1-855-234-4654 for assistance.
Thank you,
@LorrenT
Community Manager
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Hello Southwest Community!
Do you love participating in our Southwest Community discussion forum? Are you a wealth of knowledge for “all things Southwest”? Do you love helping others? If you answered “yes” to all of these questions, then please consider joining our Southwest Community Champions Program! The program recognizes the contributions of our most active Community Members.
It's that time again- We are looking for leaders within the Southwest community to answer questions, author stories, and build meaningful relationships. What's in it for you? Our program “perks” include our annual appreciation event, Southwest swag, and a special avatar for your Member profile that let’s everyone know that you are a trusted voice within our community, and other surprises!
Nominations are open beginning today, Monday August 3 through Friday, August 7. Check out our Southwest Community Champions page to learn more about the program. To nominate yourself, or someone who you think would be a great fit, submit your nomination by Friday, August 7 for consideration.
Thanks,
@LorrenT and the Southwest Community Team
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Hello Southwest Community!
Do you love participating in our Southwest Community discussion forum? Are you a wealth of knowledge for “all things Southwest”? Do you love helping others? If you answered “yes” to all of these questions, then please consider joining our Southwest Community Champions Program! The program recognizes the contributions of our most active Community Members.
We are looking for leaders within the community to answer questions, author stories, and foster meaningful relationships. Program “perks” include our annual appreciation event, Southwest swag, and a special avatar for your Member profile that let’s everyone know that you are a trusted voice within our community.
Are you ready to be a “Champion”? Nominations are open beginning today, Monday October 28 through Friday, November 1. Check out our Southwest Community Champions page to learn more about the program and to nominate yourself, or someone who you think would be a great fit!
We look forward to continue growing our “Community-within-the-Community” and hope you would consider joining us! Submit your nomination form by Friday, November 1 for consideration.
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Our newest class of Southwest Storytellers recently touched down at our Dallas headquarters to get a dose of all-things Southwest Airlines before embarking on their year-long journey with us as social brand ambassadors. What makes this year’s Storytellers group so special (besides their love for both Southwest and travel) is they were each selected from more than 13,000 entries in the nationwide search we held earlier this year to find the “Next Great Southwest Storyteller”. From professional photographers to nature enthusiasts to family travel gurus, our 2019 Southwest Storytellers include an amazing group of content creators who can’t wait to share their adventures with you! Follow along with the hashtag #SouthwestStorytellers or by following their social media handles.
The 2019 Southwest Storytellers
Name: Alec Basanec, IG: @alec_basanec
Hometown: San Diego, California
Home Airport: San Diego International Airport (SAN)
Name: Alicia Fierro, IG: @aesthetiica
Hometown: Chicago, Illinois
Home Airport: Chicago Midway International Airport (MDW)
Name: Jasmine Alley, IG: @jasminealley
Hometown: Dallas, Texas
Home Airport: Dallas Love Field (DAL)
Name: Kyle Fredrickson, IG: @kyle.fredrickson
Hometown: Omaha, Nebraska
Home Airport: Eppley Airfield (OMA)
Name: Michelle Robinson, IG: @moderndaymoguls
Hometown: Nashville, Tennessee
Home Airport: Nashville International Airport (BNA)
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