1796
Posts
Loves Given
1320
Loves Received
84
Solutions
I never call, I contact Southwest on social media (Twitter Direct Messages for me) whenever I have a booking problem or question about my flights. They normally get back to me within minutes but when I contacted them a few days ago it was closer to 45 minutes. Still, it was great service considering how slammed I am sure they are. --Jessica
... View more
Short layovers can be stressful! I've been there! Assuming your plane takes off on time, you shouldn't have any problems making the connection. --Jessica
... View more
Southwest is consolidating / cutting back on a lot of flights. My December flights changed also. Unfortunately nonstops are becoming less and less common. --Jessica
... View more
10-05-2020
08:41 AM
It's just the norm right now. But it's not the norm when your flights are changed where you can't make the connecting flight 😄 --Jessica
... View more
10-05-2020
08:38 AM
10-05-2020
08:38 AM
I was able to find some 'better' routes where I can make the connections - essentially flights with 2 stops - and the agent was able to switch me to those. The agent initially wanted to put me on flights with 3 stops each way :X Hopefully it will work out - each leg is showing as 'one' flight now, and not 2 flights as it was previously. I hope it won't cause any trouble, because again, flights to Tulsa aren't technically available for the dates I'm flying, so I hope I won't have any checkin problems. --Jessica
... View more
10-02-2020
10:52 AM
10-02-2020
10:52 AM
Southwest is hanging in there! It may be by a thread, but they are hanging in there 😉 --Jessica
... View more
10-02-2020
10:50 AM
I normally contact Southwest on social media - they are pretty responsive on Twitter for example, but I can only imagine they are getting slammed due to all the changes as of late. Good luck! I am trying to change one of my flights too. I am at their mercy lol. --Jessica
... View more
10-02-2020
10:43 AM
10-02-2020
10:43 AM
This sounds like a simple connection to a flight with a different flight number. So you should only have to check in for he first flight. No, it's not just a simple connection. The reservation shows PHL > STL as "flight 1" and "STL > TUL" as "flight 2." I've never had multiple flights on a single reservation before that weren't just connecting flights, hence my questions. I assume this is a 'multi-city' itinerary gone wrong lol. Here's what the flight out currently looks like: Thanks for answering! --Jessica
... View more
10-02-2020
10:32 AM
10-02-2020
10:32 AM
@dfwskier -- the irony of that statement is that the flights do not have a "change" option online! Only cancel. I think it's because flights to TUL no longer exist for the dates I want them, so yeah, it's a cluster. I think that they tried booking a multi-city itinerary, but it just isn't logical. I am hoping a SW rep has the power to modify them - this is the first time I haven't gotten a near immediate response from my Direct Messages. --Jessica
... View more
10-02-2020
09:56 AM
Hi all, I have a flight scheduled from PHL to TUL in December. I received an e-mail that my flight to TUL had changed, so I went to look it up. It's...wacky. The original flight has a stop in STL, so PHL > STL > TUL. Now the reservation has 2 separate flights scheduled, one from PHL > STL and the second from STL > TUL. The problem? I arrive in STL after the STL > TUL flight leaves. 😂 Unless someone invents a time machine, it is impossible to make the connection. Unfortunately, this is happening because Southwest is eliminating a lot of PHL > TUL flights and they're still trying to get me there by putting me on two different flights. I'm going to contact them and see what I can do - and get this - the flight coming home (TUL > PHL) is even *worse* and I didn't get an e-mail about that change. They have me going from TUL > PHX and PHX > PHL, two different flights and same scenario, I arrive too late in PHX to make the flight to PHL they scheduled me to be on. What was a TUL > PHX > PHL flight is now a TUL > STL > PHX PHX > DEN > PHL flight. It's total madness. Some questions about having multiple flights on a single reservation: 1) Do you have to 'check in' for the second flight? I assume since it's all under one confirmation #, your initial check in is good for both flights? 2) Similarly, when flight 1 is concluded, do I have to leave the terminal and re-enter the airport to go through security to board flight #2? 3) Does having 2 flights on one reservation count toward the flight # requirement for A-List / Companion Pass status? In other words, would I get credit for both flights even if it's a single reservation? Thanks all! --Jessica
... View more
I am in the same boat with one of my trips!! The flights they changed are *really* wacky. --Jessica
... View more
09-28-2020
03:42 PM
09-28-2020
03:42 PM
Yep, I posted this a few weeks ago when the article came out. It really put things in perspective for me and made me more comfortable. I wish everyone would read it! https://community.southwest.com/t5/Travel-Policies/The-odds-of-catching-Covid-19-on-an-airplane-are-slimmer-than/m-p/110530/highlight/true#M13945 --Jessica
... View more
09-17-2020
08:02 AM
1 Love
I agree that children as young as 2 years old really shouldn't need to wear a mask. Let the adults handle the mask wearing, if you're so inclined. (I'm also hoping the rules in general will be loosened soon and all of this will be behind us.) Like everything else this year, masks have become politicized. To me, masks provide a level of comfort and a "Look, I'm doing something! I'm helping!" feeling. The jury is out on how effective they really are against COVID-19 in specific. Some people may feel safer wearing them - and some may continue to wear them forever to lessen getting any kind of germs. I am not one of those people. 😋 But back to the children, it were up to me, I'd change the rules so that children 5 and under shouldn't have to wear a mask. --Jessica
... View more
09-15-2020
12:19 PM
1 Love
Wow, what a terrible scam! I am sorry your mother got caught up in that. For the future know that Southwest doesn't charge anything to change or cancel flights! --Jessica
... View more
Nice @elijahbrantley! Ha, so much has changed since that post! Flights have gone way down and they've since gone back to almost pre-COVID levels, depending on the route. --Jessica
... View more
09-11-2020
07:58 AM
09-11-2020
07:58 AM
This thread isn't about Rewards for Opinions, but to answer your post anyway: As a member of our program you may only have one account, provide accurate profile information and survey responses ^My guess is they took issue with either providing an accurate profile or your survey responses, not if you had more than 1 account. You need to keep your profile active and give accurate survey responses. If you don't do this they have the right to suspend your account for inactivity or if they feel you are manipulating survey responses or not taking them seriously. --Jessica
... View more
09-11-2020
07:44 AM
As a member of our program you may only have one account, provide accurate profile information and survey responses ^My guess is they took issue with either providing an accurate profile or your survey responses, not if you had more than 1 account. You need to keep your profile active and give accurate survey responses. If you don't do this they have the right to suspend your account for inactivity or if they feel you are manipulating survey responses or not taking them seriously. --Jessica
... View more
09-10-2020
08:43 AM
You can convert your travel funds to RR points if you chose. You should see an option to do this in your account. You can use RR points anytime and they don't expire. --Jessica
... View more
I love it! As airlines adapt, Southwest's existing policies prove to be effective. --Jessica
... View more
No problem! The e-mail subject said: "You've been selected for a special bonus." Here's part of the e-mail contents. It looks like it's "by invitation only" and I don't know how they select people; I guess I got lucky! --Jessica
... View more
09-08-2020
08:36 AM
That isn't how this works. If you booked a flight and then cancelled it yourself, you don't get a refund back to your credit card, you get travel funds to use until 2022 assuming you cancelled before September 7. If Southwest had cancelled your flight, or if you booked an Anytime or Business Select fare, then you are eligible for a refund. --Jessica
... View more
Hi all, A few weeks back I was checking my Southwest e-mails and saw an invitation to join E-Rewards. E-Rewards is an opinion/survey site much like Rewards for Opinions (the web sites are almost identical), but the difference with E-Rewards is they have a variety of real-life rewards you can redeem, everything from gift cards to magazine subscriptions to airline miles with multiple airlines (not just Southwest). If I joined and completed a survey I would get 1,000 bonus RR points. I completed a survey about a week ago and my points just got deposited into my account. So check your e-mails, you may have also gotten an invitation, and it's a very easy way to get more points and more stuff! --Jessica
... View more
09-04-2020
10:36 AM
Yes! This is awesome! Southwest is going to service Miami, FL - I welcome this news 🙂 --Jessica
... View more
I like this feature! I rebook flights so often when prices change, even if the difference is minimal, and as a result I have quite a few travel funds that are less than $10. Converting those funds to points is a benefit to me. After converting a few I currently have $70 spread out across 5 different travel funds 🤣 I'll probably convert at least one other - thanks Southwest for the added flexibility! --Jessica
... View more
@chgoflyer looking at your screen capture if you click "View All Destinations" you get to what @bec102896 was describing - but the low fares has a starting destination already populated - for me, it's Philadelphia. And there are no $39 fares here 🤣 On mobile, just clicking the sale banner takes you directly to the low fares page (filtered by departing airport, again Philadelphia for me), so the web site via a computer/laptop browser has an extra click to get there. From what I know there's no way to just show what fares are $39 (or any specific price point) regardless of destination or arrival. Might be interesting to be able to filter flights simply by price because I've always wondered where these sales are - I never see them from Philadelphia because our fares just never get that low - until the pandemic, but that was an extraordinary situation and flights are returning to normal levels. So @sr103 to answer your question, there is no easy way to do this except to select every single departure city and go through the fares and see which ones are $39. Typically Phoenix AZ has cheap fares, and they are one example of a departure city that has $39 fares. --Jessica
... View more
08-25-2020
02:59 PM
That's rough. Flights have been going up in price lately (back to pre-pandemic levels in some cases) so I can understand the price jump. I have never had a problem purchasing points and not having them post to my account though. Having it take "up to 30 days" seems odd. For me it's always been instantaneous. Also having a SW agent book an incorrect flight also seems odd. Did you give the person the right airport codes and times? All that to say, Southwest is having a 3 day sale going on right now, so you might want to check if any of your flights have decreased in price. If they did, you can easily change your flight and get the difference as a credit that will last until 2022. --Jessica
... View more
08-21-2020
10:31 AM
Flight prices are definitely going up and dare I say back to pre-COVID levels in some cities. In my case, PHL - LAS are back to $200+ each way which is :sigh: normal for the past few years, 2018-2019. So glad I booked some flights a few months ago when the prices were literally 75% of that (around $50 each way!). --Jessica
... View more
08-21-2020
10:26 AM
If you didn't cancel and rebook the flights within the 24 hour period of booking them, you can simply go on the Southwest web site or app and change the flights, and the difference in price will be a travel credit that you can use in the future (until 2022). --Jessica
... View more
08-21-2020
10:23 AM
Strange, I've never been on a flight where wi-fi was completely out of service - then again, I rarely pay for it and typically only use the Southwest site / app for the free movies, music, etc. You do need to be connected to wi-fi to use it, and it's always worked for me. Just worked on my flight last week. You can always contact Southwest directly and voice this concern, but in my opinion, wi-fi is pretty much at the bottom of the list of things I care about when choosing an airline. --Jessica
... View more
Pretty good article here from CNN about the realities of catching COVID-19 on an airplane. Excerpt: But according to some experts who point to the very few documented cases of in-flight transmission, the chances of catching Covid-19 while on board a flight are actually relatively slim. Fear of flying during the pandemic has drastically reduced global air traffic, which has also been restricted due to border closures. If new scientific claims are borne out, the perceived heightened risk of boarding an airplane could be unfounded. https://www.cnn.com/travel/article/odds-catching-covid-19-flight-wellness-scn/index.html --Jessica
... View more
Loves Given To
Loves From
