Southwest Airlines Community

The question is in regards to gate checking the wagon.   Southwest's website states that the allowance is one item per child without charge in addition to the regular free baggage allowance. It's possible however that the gate agent won't care that you are transporting gear and not a child.   Perhaps someone with experience gate checking a wagon sans child could chime in?   You may also want to check with Southwest directly, although contact is somewhat problematic these days.   Contact Customer Relations    Good luck.   ... View more

If it's fragile or valuable it should always be carried on.  American Tourister was right in 1971 https://www.youtube.com/watch?v=Q5sEIWlQO7A   ... View more

Believe you must upload your results to a Jamaican gov't website not SWA ... View more

If they can fill planes to and from a given city they will beat path to get gate space at the local airport. If they can't project a reasonable profit it just isn't going to happen🙁. I remember when SWA flew to Key West, but they scrapped that destination 5 or 6 years ago, just couldn't fill the planes ... View more

Check the terms and conditions via the SW offer at Chase.com.  (and screen shot or print the small print for your records if you find a loop hole to make it work.) ... View more

It's sad to hear your experience. I too have had some service challenges flying SWA in the last several months. They have all been reasonably resolved. It seems clear you've given up on SWA, "blowing up the board" on a customer to customer forum is pointless and waste of your energy. Best of luck to you in the future and I wish you safe travels  ... View more

@Khayes128 wrote: I have contacted the airport they rely on the airlines to let them know how many chairs they need for each flight. What evidence do you have that Southwest failed to do that? ... View more

@keasbey wrote: Last time I flew with SW, they canceled my nonstop flight due to weather. Put me on a connecting flight orlando-pittsvurgh-denver. Delayed hours at Orlando. Delayed hours at Pittsburgh because their communications went down. Was about to just rent a car because I have an actual schedule to keep.    0/10 would not recommend SW. They should've auto-issued a refund for the last flight I took. But they actually felt secure taking my money. I feel insecure spending it with them ever since It is as I suspected. You flew when SWA had all the issues a month ago and were caught in the middle of it. Many were. It sucks. Southwest has been trying to make it right, even with giving refunds (which, FWIW, you are entitled to anyway when Southwest cancels your flight - but you are not entitled to a refund if they reroute you and you actually take the flights you are assigned).    --Jessica ... View more

@parpitt1 wrote: The SW system was a little "wonky" when I had to do it in June to reenter the country. Maybe try clearing your browser and use a computer rather than a mobile device? American travelers should remember they will need a negative Covid-19 test result taken 72 hours or less before travel to return to the US. ... View more

This is not an option either, I tried. Sorry, but the only way to do this... is at the airport. ... View more

I recommend you go to Chase, and read the fine print, (Download or screenshot it too.) The best advise here is still just advice and I would not want to steer you wrong.  ... View more

OK thanks much. I may just contact them to get a direct response just to be on the safe side ... View more

@bec102896 wrote: @dfwskier wrote: @Salvador441 wrote: As for the phone running Android 8.0 and Chrome, this does fall under our supported devices so I'm going to have to look into your specific flights to investigate further. Can you please DM me what flights you were experiencing this on? Even just O-D, date, and approximate time of departure is helpful as I don't anticipate you have flight numbers memorized. Are you employed by Southwest Airlines? I am wondering the same thing. They don't have the employee logo next to their username just new arrival.  Post deleted.   Two options IMO   1) Someone posing as a SW employee who realized he/she had been busted.   2) A Southwest employee who did not realize that he/she had to self identify. ... View more

Sorry your flight was cancelled. Weather is rough around the country from storms here in Texas to the topical mess in the north east from Elsa. This causes planes and crews to be grounded and that results in cancellations. Trust me airlines don't want to cancel flights but sometimes they don't have a choice.    Once travel is complete you can Contact Customer Relations and they can review your flight and look in to possible compensation.    -Blake ... View more

This is a shot in the dark but sometimes  for some reason if you used the same email address in booking, that causes snafu's for different named persons because the email address is somehow used as the identifier for the reservation # ... View more

Before my last flight with Southwest I would have agreed with you about the flight attendants helping you to get some seats together for you and kids but not now. We had a flight attendant who didn’t care one bit about us and was going to allow my grandson to cry the whole flight because he was separated from my wife and I. I too purchased the early bird check in and was in group A for all of us however southwest changed our flights because our original flight was delayed and we would have missed our connecting flight. When they changed our flight we lost our early bird status and were the last to board creating only single seats to choose from. My wife asked about the possibility of asking someone to switch so my grandson could sit with one of us but he joked about it and did nothing. My grandson ended up getting upset and crying and luckily a kind gentleman switched to allow my wife to sit with my grandson. So if I were you I would count on help from the flight attendants. Check in as soon as possible for your flights so you get the earliest possible boarding group. Also don’t change your flights because you will lose your early bird status.  ... View more

@JimTex You failed to cancel a nonrefundable ticket and Southwest is the problem?   --TheMiddleSeat ... View more

@dfwskier wrote: If you think things will be better elsewhere, IMO you will be disappointed. They won't be. As a matter of fact they will be worse.  yeah American Canceled hundreds of flights this weekend because of a pilot shortage which is 100% in Americans control. Technology not so much. United was also affected when it came to the outage a couple days a go. Airlines aren't perfect.  ... View more

Anyone know if the "travel day only" coupons will be given the same end of year expiration when and if SWA opens back up beer/wine service?  Asking as a responsible and respectful traveler. ... View more

Thank you.  They must have the wrong RR# then.  I noticed on one of the Chase pages that it said "transferred x,xxx points this month" and nothing has been transferred.   I have 13k in my Southwest account and 53k on the Chase card.   So it sounds like something isn't transferring correctly.   Thanks! ... View more

@stenaught wrote: I am in the same situation, fortunately I had planned for an extra day.  I booked a flight on a different carrier.  You may want to do the same.   If southwest cancels your flight, they are required by law to refund your money, even if it's an anytime ticket. https://www.transportation.gov/individuals/aviation-consumer-protection/refunds To be clear, If Southwest cancels a flight it will refund to the original form of payment:   if a credit card, to that credit card If a debit card, to that debit card If a travel fund, back to that travel fund ... View more

I had issues this morning (10am Central) but seems to be working now.  ... View more

I feel your frustration. Having been late to the gate myself, (boarding starts 30 minutes before departure), I have had to own and take personal responsibility for my tardiness. It appears you cut it too close since you reference the 10 minute time frame.    ... View more

Another idea is to use Costco, or an employer coupon code, if you have either.   Much lower rates than anything else I've found.   Unfortunately,  no bonus SWA points,  but those are a pittance. ... View more

So sorry to hear this as well. My wife learned this lesson the hard way a few years ago in Beleze, Items were stolen from her luggage and there was nothing SW could do about thieves working in a foreign country's airport customs area.  A good rule of thumb, If it's valuable keep it on your person or leave it at home.   ... View more

Flying free for pretty much the basic size is such a great perk. Just try and protect them and y'all should be good to go. ... View more

Shoes and shirts are considered to be normal social etiquette; face masks, on the other hand, are medical devices. That's why Southwest has no authority to demand that we customers smother ourselves with those medical devices as no one at Southwest is licensed to practice medicine.    Not to mention, even practicing physicians cannot DEMAND that their clients wear face masks; they can at best prescribe them. If you disagree with the fact that a face mask is a medical device, then take it up with the FDA.  ... View more

I would second the other replies in general, BUT I would have a concerns about connecting flights to a small international destination, (not so much a SW issue) If your Logan to BWI flight is delayed, the flight to Aruba is going to leave without you. Given the more limited flight schedules currently in place this could mean no more flights to Aruba that day. So you lose a day in Aruba and you're angry at SW for something that may or may not have been in their control. Your mileage may vary but I would want more layover time to make sure I am at the gate in BWI, or simply fly direct out of Logan ( I believe Jet Blue does?) ... View more

FAA alcohol and flying (a) No person may drink any alcoholic beverage aboard an aircraft unless the certificate holder operating the aircraft has served that beverage to him. ... (c) No certificate holder may allow any person to board any of its aircraft if that person appears to be intoxicated. ... View more

The schedule changes are being made in batches, and the notifications sometimes lag, and arrive a day or two later. ... View more