Southwest Airlines Community

I notice SW employees pre boarding often as I fly SW 8 to 10 times a month and very much agree it sends the wrong message to paying customers. When I asked an employee why this is permitted they said it’s “contractual”. I agree that employees need to get on plane like rest of us (only if their job depends on it, not to get home) but not preboarding. If they get a ticket, they are guaranteed a seat and wait in line like rest of us.  Throughout my life my employers have required employees to park furthest from the entrance for a simple reason: customers should be inconvenienced last, not first.  I encourage SW to examine this practice and do what is best for the customer.  ... View more

There is no "tax exemption" for schools regarding flights.   ... View more

Quick question as a part time CSA can you fix your schedule in a way that you can work all your shifts over the weekend? Let’s say Friday 2 shifts, Saturday 2 shift and Sunday one?  ... View more

Hi, I’m trying to look for internships at southwest and I can’t find any can you help find the link or the website for me to sign up on. I finished one year of college and stopped but working on my private pilot license. I would love to work with southwest!!! ... View more

@Somdas wrote: This actually happens to me all the time, with my A-list, I pay for my ticket, get companion pass for my wife and we board sequentially, I usually add to same reservation my kids on RR points and they get C every time.  Hopefully this is fixed soon before I stop being able to board with family boarding. If you can buy your kid’s ticket with yours using the same cash or points for both then they will get your sequential Alist position.     ... View more

Question-how do they test this? You get the code and have to know the city, city and know code, or both??    Thanks so much! ... View more

Hello Kelby,   I was wondering if you could provide more information on the benefits for employees on Destination 225. From the information given I just keep seeing “More information for Employees can be found by visiting SWALife”. Is there more information you can provide with regards to the pathway for employees?   thank you! ... View more

Don't want to inconvenience anybody! Don't want to save seats! Don't mind sitting apart for 2 hours! What an amazing post. You must be the most courteous Southwest passenger EVER!!! Thank you.   ... View more

SW should be soon coming up with a straw replacement plan. After all, this is a way more important issue than upgrading old systems to prevent another travel meltdown.   In the meantime, for those who can't get through their day because someone may be using a plastic straw, suggest asking SW for the reusable straws that are available. ... View more

That’s exactly what happened. Bags arrived in STL about 7 or 8 hours after we completed our drive back. Called the baggage claim line, provided confirmation number, and they shared which flight and when they’d be arriving.  After seeing the chaos that was Denver baggage claim before we left, I am more than pleasantly surprised that we had all four bags back to us within 24 hours. Amazing job. ... View more

If you were stranded for 4 days somewhere instead of the comfort of your own home I think your outlook may be just a bit different just saying. Luckily I had the means to fork out the additional money for hotel rooms and food for four days not to mentiona flight home with a different airline. Some people weren't so fortunate and having been living at airports! Now I have to submit everything for reimbursement and hope they consider it "legitimate ". Thanks Southwest for bending us over Merry Christmas! ... View more

Submit it,I am. ... View more

Nice write-up.  SW has experienced multiple different issues over the pandemic  causing similar issues- pilots sick and computers down summer 2021.  They have had plenty of time to get the act together. This was the worse I have ever seen.  APP and website sending back messages everything you do, text messages nearly 10 hours after flight was cancelled, on hold over 6 hours SW disconnected the call, and then another over 10 hours waiting on hold again  and just no resolution when you did talk to someone.  No flights for days.  And during all this - SW decides to convert the phone system too last week busiest travel week and a storm - talk about not thinking about best time to implement a huge change. NO option for A-listers on the customer service line like there normally is.     COMPLETE UTTER MELTDOWN SOUTHWEST   ... View more

On my last MAX flight the music was off or broken I think some FAs just don’t turn it on or think it’s distracting when they make the welcome aboard announcements.  before Covid and the MAX8 being suspended from air travel an admin did post the music list here on the community not sure if they still do though.  You might be able to email in asking if they have the current list.  ... View more

Did it come down in turbulence?   There's a big difference between q bin coming down in turbulence vs one that was damaged when a passenger's head whacked it in turbulence. ... View more

Thank you.  I appreciate your support! ... View more

@tappingmom1 wrote: "It isn't like pulling out a baggie of casserole from my pocket."   I'm just picturing this...and laughing out loud 🤣.   Pocket bacon on the other hand which I am known for works out fairly well.      ... View more

Flying is so so safe. Companies know 1 crash and company ends ... View more

Well, of course on the way back I did check, by phone, if the reservation had my wifes KTN, of course it did! The agents at the desk also found that It was in the system, but no one could print another ticket with the Tsa pre emblem at the top of the ticket. So we again parted ways and I breezed thru the TSA line and she did the other line and came out 15 minutes later. The sad thing was that the TSA agent in Baltimore did not need my ticket just my drivers license!! I only needed the ticket to get past the guard dog at the front of the TSA entrance. I get it, someone up there is punishing me for something, perhaps for some really cheesy code I wrote in the past, karma will get you every time. ... View more

Yep.  Interesting.    While they’re fixing it…hopefully they’ll put in a way to automatically use them.  I often times just open up the browser anyway so I can paste them into the app for a new ticket purchase.   Otherwise I have to take a screen shot off the website and then manually type them in.   Both are really a needless hassle.   ... View more

I 100% agree!   Family boarding is between A and B.   B ppl are early birds who paid.  So what do we get?  The privilege to sit with a kid who didnt pay extra?  ... View more

@wanderlust8706 wrote: omg thanks for your insight! The most informative info I've gotten from anyone! I have a couple more questions:   1. Is the turnover rate really high similar to any customer service position? I currently work as a cashier at a grocery store and I'm so burned out. The turnover rate is insane where I work.  It's very monotonous and you are stuck in the same spot for 8 hours a day doing the same thing... scanning groceries. It's boring! haha.  I like a job with challenge and working as a cashier at a grocery store is not challenging to me. I feel like a robot.    You will definitely be challenged at Southwest, and I can almost guarantee you it is not like the grocery store cashier experience. Yes, you're dealing with people and there will be hard days, but the challenges are unique and the people are different. A lot of what defines the Southwest experience is the comradery, and you'll feel like you are part of a family. When challenges come, you get through them together with other people and everyone wants everybody to succeed. If you don't feel challenged - don't fret, too! There's so many opportunities to grow. Becoming a supervisor for customer service is within reach, so is Operations, Inflight - anything you want to do! You only get that when you work for an organization like Southwest that has everything.   There's a reason why some people have been customer service agents at Southwest for over 30 years. I know a Customer Service Agent who has started their position in their early 20s and are have been doing the same position (Customer Service Agent) for 40 or so years.   The turnover is really good and nothing like a grocery store. That doesn't mean it's 100% though. Some people do not make it through the probation period (during probation, there are restrictions on timeliness, absences, etc.) and some people do not know what they are getting into. It's good to have an understanding of the position and what it may entail (dealing with customers, long shifts/overtime). Southwest is deliberate in their hiring process, though, and they will do their best to hire the people who they think will be in it for the long run and have what it takes to succeed (especially a positive/fun-luving attitude, servant leadership, and warrior spirit). If you give it your all, Southwest will give you everything. The benefits are amazing. There are so many opportunities for growth, if that's what you're looking for, if not, that's fine, too!   2. Are you stuck in the same spot for 8 hours doing the same thing every day? I consider myself a people person and I'm use to dealing with entitled customers (my store is in a very affluent area and they are super needy and rude). I'm just trying to figure out if it's like working in retail.  thanks so much!   By 'stuck in the same spot,' I assume you mean doing the same thing. The answer to that is yes, for the most part. As a CSA, you'll be working flights, clearing standbys, making announcements, checking strollers, etc. The people are not the same, though. Also, you get to bid for your shifts and where you want to work. You could end up at a gate one day or the ticket counter, or even the baggage office. The people you deal with are different. There is a sharp learning curve, but you'll have great trainers and mentors. The airline industry is quite a hard one to understand, so it is a lot more involved than ringing up groceries, for example. It's fun work! And, if you feel like you want a bigger challenge or change, you can apply for a supervisor position or move to another role entirely.   Hope this helps! ... View more

@Asianjack wrote: I booked 2 flights. Didn’t know my friend had a rr number until after booking. We have tried to go back and add her number to her flight, but it keeps saying it does not match her name. her name is Ann Marie but the Marie part is listed as middle name and will not let me change it.  Make sure Rapid Rewards is correct, and then you can add the flight credit afterwards although the answer may depend on whether the flight or the RR account needs to be changed.   As long as she won't be missing out on A-list or some other perk this can probably be solved after the fact if necessary.   If you just booked the flight you can refund it within 24 hours and then rebook with the corrected name, or obviously if it is Anytime or BS fares.     ... View more

People with the work location “HDQ” are not provided hotel accommodations during training since it is assumed that since you are working at HDQ, you have adequate housing during training there.   Flight attendants are a little different. Southwest has a flight attendant base at DAL (Love Field). Some flight attendants that are based out of DAL do not live in Dallas or anywhere near Dallas - some commute from New Orleans or even Alabama to work although they are ‘based’ in Dallas. It is because of this that Southwest provides hotel accommodations during training for flight attendants based in DAL.   Hope this answers your question. Thanks! ... View more

I flew out on yesterday to Dallas and I came back home today. I’ll be back in Dallas again on Sunday to complete the 2 week training.   ... View more

EmploymentVerification@wnco.com is not monitored any more. ... View more

@liz22 wrote: Hello!   We are coming back to the US from our honeymoon in Punta Cana and checked bags. However, it is not a direct flight and we have a short layover before  we reach our final destination. We are extremely confused, as some sites are saying that we will have to go through customs, claim our baggage, then recheck our bags, and go back through security again to do this! We won’t be able to make our connection flight if this is the case! Will they be transferred to our final destination? We are freaking out, as no customer service is available online at the moment and we can’t take calls in another country! The flight from BWI to STL will have domestic passengers, so obviously you have to go through customs first before you can mingle with the rest of the airport passengers.   BWI has a modern international terminal so most likely you'll have an opportunity to clear customs and drop you luggage on a dedicated check-in station and you may not have to go through security again, or if you do it won't literally be back to the front door for you there will be a dedicated facility to get you back into the airport.   Unfortunately the pre-clearance facility still isn't operational at Punta Cana so you won't have that option to go through the process before departure.             ... View more

Haven't seen a Heart Cart in decades. My last one was in pre historic times at Love Field when SW served free donuts and coffee to early morning flyers. ... View more