05-27-2024
10:00 AM
05-27-2024
10:00 AM
I don’t think SWA has any control over the factory that makes the cookies. However, honey would be a fantastic addition.
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05-22-2024
01:50 PM
1 Love
@mariahandfamily wrote:
This response helped so much in our planning! Does a family need to let staff know that they will be using this option prior to the start of boarding or does every flight announce family boarding automatically? Thank you!
Family boarding is announced during boarding for every flight.
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11-26-2023
09:24 AM
11-26-2023
09:24 AM
This thread started back in the spring 2023 -- but since then Southwest seems to have realized that selling EBCI to nearly the entire plane dilutes or eliminates its value. Personally I bought it once, learned my lesson and won't purchase it again. The credit card upgraded boarding credits are a much better route to bypassing the normal check-in process, granted they won't probably won't be available on a particularly busy flight.
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09-18-2023
12:12 PM
09-18-2023
12:12 PM
@jbailey5280 wrote:
For the second time in just over a month, Southwest has charged me for a booking then not sent a confirmation email and has refused to release the pending charge. The first scenario took 7 days to refund and only because Bank of America canceled the transaction due to no response from SWA.
This forum has dozens of posts about this exact issue - try to use Apple Pay, Southwest says there was an error but charges you anyway. Both time representatives have said it is on my bank to cancel. Rep from BofA have confirmed - on the phone and in person - that is 100% false. Knowingly disseminating false financial info is fraud.
SWA is a publicly traded, multi billion dollar company. How could you have such a basic issue and literally zero response plan. Do they even read these forums? I’ve not seen a single SWA employee reply to a single post.
FIX YOUR SYSTEM, STOP HOLDING MONEY FROM FAILURES IN YOUR SYSTEM, and for the love of god give your customer service reps SOME sort of info or tools to resolve this. Like all others have said, will not be flying SWA after this trip.
I can answer part of your question: this is primarily a customer to customer forum, so no the Southwest ticketing people are not reading your posts - you should use Contact Southwest Customer Service to reach Southwest directly.
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09-15-2023
03:35 PM
3 Loves
@Jack2act I know this isn't the solution to what you are seeking, but, here goes anyway. As a senior myself (67) I am for the most part able bodied and have never even had a thought of trying to get any early access to boarding. But just as a individual I take no issue with any senior getting any extra benefit, in good faith or not, for any service. The more elderly they are, the more I accept that.
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08-22-2023
07:35 PM
@cheyenneallgood wrote:
Hey @akdover09 how exciting! Since you're so close to your trip I'd encourage you to follow through with what both @bec102896 and @DancingDavidE have already said! I'd encourage you to reach out to the Employees at the gate and your Flight Attendants onboard. While I can't guarantee they can make anything special happen, our Employees do love celebrating these milestones! Our Pilots are usually always willing to show off the Flight Deck, when able.
You might not find a Southwest logo'ed version like this, but I've seen similar ones for sale at airport gift shops:
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Good morning @adrienneb!!
Thank you so much for your response delayed or not! I appreciate you taking the time to reply to me knowing how busy you must be. Goodness a few hundred applicants! That's awesome and it says a lot about Southwest! I will continue to stay positive, patient and hopeful that the recruiting team will find me qualified for an interview. It would be great to have that conversation.
Thank you for your crossed fingers 🙂
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Hey there, @awesomeal!
So happy to have you as part of the Southwest Family!
In Dallas, you'll get an overview of lots of things - from Benefits, to Culture, to more training for your role. This is a great time to get to know the folks in your training class too - lots of bonding time in and outside of the classroom!
There are tests in each of our training classes. These will be on the training information you've covered in the classroom and from your station. While they may require studying and be a bit challenging, they would focus on the information you'll use in your everyday role! Your Instructors are there to help, and they'll guide you through the process!
You've totally got this!
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Sorry to hear that @gelika, but glad our folks at the airport were able to help you out! If you continue to experience this issue, please contact us either via your A-List contact number or our other forms of communication.
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08-21-2023
10:58 AM
08-21-2023
10:58 AM
Thanks for sharing @dfwskier !
Like dfwskier and @DancingDavidE stated, this schedule release isn't an announcement of any new airports being serviced, but rather enhancements to our route offerings.
@floridaguy while you may not have a desire for Southwest to service Knoxville and/or to travel there yourself, I ask that you 1.) be respectful and courteous - as there are Customers who would appreciate that offering present on the forum and 2.) be relevant to the topic you're engaging in. These are both Community User Guidelines that all Community users must abide by.
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08-16-2023
01:38 PM
08-16-2023
01:38 PM
Southwest did nothing wrong. They offered to change the flight and the current rate applies. It is as simple as that.
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08-14-2023
02:03 PM
08-14-2023
02:03 PM
Hey @adrienneb not sure if you'd have any updates you could share here?
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Hi there, @Sar_westmorelan!
Keep an eye on your inbox for that communication to come shortly! So sorry that invitation was delayed. See you in Dallas soon!
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Hey @smeralda05 !
I've had relatively only positive experiences non-revving as an Employee. While I'm not a parent, I have traveled with my 13 and 11 year old siblings over the year and have been shown the tried and true Southwest Hospitality each time.
I agree that traveling on weekdays is the easiest and sometimes traveling on the holidays themselves is actually easier than around the holiday (Thanksgiving for example). What's nice about traveling with your kids is that if on the same reservation they'll maintain your Employee status when checking in, making it easier to get the first few spots on the standby list.
Additionally, if your kids fall within the age limit for Family Boarding you are able to take advantage of that. If not, I've had great experiences with our Flight Attendants keeping an eye on my siblings when we were unable to sit together.
And lastly, you can always check the load factor of each flight via the Employee listing tool.
I hope this helps!
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These trip reports are so enjoyable to read! Thanks for sharing @SoCalFlyer97
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07-14-2023
04:04 PM
07-14-2023
04:04 PM
The do sometimes leave a little early if they were signed off on all the paperwork and for some reason needed to keep the schedule.
I'm sorry they weren't able to wait since it was the last flight of the day, but I hope you have better luck getting to the airport earlier as well.
I cut it close sometimes as well but I'm prepared for the plane to be closed anytime I'm under 30 minutes prior to departure.
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07-11-2023
07:10 AM
07-11-2023
07:10 AM
Hii,
The availability of customer service agents at Southwest Airlines or any other company can vary, and it's best to check directly with the airline for the most up-to-date information on their customer service hours and availability. You can visit Southwest Airlines' official website or contact their customer service directly to inquire about their agent availability in Atlanta (ATL).
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Great question @scottandrew1973 ! As others have mentioned, the program was halted. That said, as an Employee myself, receiving a KickTail is still a very meaningful thing so if you have them I'd encourage you to still hand them out.
I'll definitely pass this feedback along to the appropriate stakeholders; I love to see our Customers wanting to recognize our Employees. I appreciate it!
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Thanks for pointing this thread out @DancingDavidE!
I will be closing this thread for commenting as the original post was made in 2017 and there have been numerous changes and enhancements in Southwest's WiFi products and offerings since then.
As a friendly reminder, when searching the Community prior to posting please ensure that the content you intend to share and/or ask is relevant to the original thread. If not, please create a new one.
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06-23-2023
01:14 PM
06-23-2023
01:14 PM
@MarkHursh is this something your Team is aware of/could look into? @bec102896 seems to have a grasp on what they're referring to, but it appears that after a reservation goes through a schedule change some Customers are unable to take advantage of a price differential because a change is allowed after the schedule change and does not take into account a cheaper fare.
I may have butchered that explanation, so feel free to chime in here @bec102896!
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Hey @YeahNoMaybe thanks for sharing your feedback! While that is currently not a capability we are able to offer, I'll definitely take note of this.
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06-21-2023
02:50 PM
06-21-2023
02:50 PM
Hey @theautopilot so sorry to hear of your frustration! While this is a Customer-to-Customer forum, I'm happy to hopefully point you in the right direction. If you're unable to hold for a phone call, our Social Care Representatives are available to assist on Twitter and Facebook. Thanks for contributing to the Community!
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50 minutes late, no need to use the word “debacle” here. Come on, let’s get a grip. Since it wasn’t weather-related, you should indeed be due a small voucher. Just call and politely (key word), say, hey, this was an imposition on me and my family based on SWA operations decision, is there the possibility of some recompense here? and I bet you’ll be offered something reasonable for your…50 minutes.
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06-06-2023
10:31 AM
I contacted the airline directly. They referred me to this discussion group. I have received a few helpful responses. Just waiting for one of the positions they recommended to open so I can apply.
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05-24-2023
10:21 AM
05-24-2023
10:21 AM
@bec102896 thanks for saying so, this was explained by different representatives through the course of this situation so far.
Update: Customer Relations has responded, in the form of an email... the representative has mentioned calling at a specified time/date, and unfortunately that was yesterday and failed to do so.
Will continue with emails to Customer Relations, since it is the only option...
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FWIW, outside of this weird and kinda funny technical issue, I think SWA has done a tremendous job on its IFE library the last several years. There’s almost as much selection now as on my transatlantic flights.
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04-13-2023
11:02 AM
04-13-2023
11:02 AM
Hey there. It's come to my attention that this conversation has become unproductive and I'll be closing the thread for commenting.
@hshires I appreciate you sharing your experience via the Community, but please keep in mind this is a Customer-to-Customer forum. If you'd like to connect with us, please doing so by checking out the "Contact Us" options.
As a reminder, all users are expected to abide by our Community User Guidelines which states, "We want you, and all Members, to feel comfortable sharing thoughts and ideas." In addition, we ask that everyone follow the Golden Rule and treat other Community Members the way you would like to be treated, regardless of differing opinions.
Thanks!
Cheyenne
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Hey Southwest Community!
Throughout this past week Southwest has been competing in Texas Monthly's Ultimate Texas Brand Bracket and have bested many fan favorite Texas brands like Six Flags and Schlitterbahn!
It's down to the final four brands: Southwest, Blue Bell, HEB, and Whataburger and we could use YOUR help in securing victory against Blue Bell!
You can vote a variety of ways through the end of the weekend:
Texas Monthly's website
Texas Monthly's Twitter
Texas Monthly's Instagram stories (only via cell phone)
Texas Monthly's Facebook stories
Voting ends Sunday at 4:30 p.m. CST!
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12-28-2022
06:21 PM
12-28-2022
06:21 PM
I am currently enjoying a great life in Florida after making a fortune in the financial side of healthcare and owning a car dealership for 20 years.
Yeah', I'm not the brightest bulb in the box. I only have two Masters', what can you expect?
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