07-22-2021
08:05 PM
07-22-2021
08:05 PM
I most certain we were on a flight with him yesterday and he is PHENOMENAL!!!!
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05-14-2021
12:55 PM
05-14-2021
12:55 PM
@PrincessLeah wrote: If I purchase business select tickets using only points and the fares/points decrease, can I be “refunded” the difference in points or is it only for non point purchases? And if so, am I understanding correctly that I should cancel and rebook in order to keep my tickets refundable? thanks Yes you can get the difference in points refunded to the account you used to book the flight. All you have to do is click change reservation then select the cheaper flight then proceed with the change and the points will be available to use instantly. **With points bookings those are refundable so even if you book a Wanna Get Away fare for a domestic flight and later on you need to cancel the $5.60/$11.20 security fee can be refunded and the points will go back to the account. So if you don't care that much about being A1-A15 you can book the wanna get away and save a bunch of points. -Blake
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12-28-2019
11:37 AM
12-28-2019
11:37 AM
@ordoinc thanks for the report and congratulations on earning the Companion Pass! --TheMiddleSeat
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If you're a COS and preboard, their will allow a passenger travelling with you to also preboard.
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A tier qualifying point is any Rapid Rewards point that will count toward A-List or A-List Preferred.
Tier qualifying points (TQP) earned through spending using the Rapid Rewards Premier Credit Card and the Rapid Rewards Priority Credit Card will count toward A-List/A-List Preferred qualification based on when they are posted to your Rapid Rewards account and NOT based on spending date. The points post to your account after your statement closing date, which will be different for each Customer.
You receive 1,500 TQPs for every $10,000 in purchases on your Rapid Rewards Premier Credit Card or Rapid Rewards Priority Credit Card. Please remember, the maximum amount of TQPs you can receive from the Premier or Priority card is 15,000 ($100,000 in purchases) per year.
A Companion Pass qualifying point is any Rapid Rewards point that will count toward earning a Companion Pass.
Points earned through spending using the Rapid Rewards Credit Card will count toward Companion Pass qualification based on when they are posted to your Rapid Rewards account and NOT based on spending date. The points post to your Rapid Rewards account after your statement closing date.
Credit card points posted to your Rapid Rewards account in 2018, including bonus points, will count toward 2018 qualifying balances and requalification for 2019.
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@elijahbrantley, @TheMiddleSeat similar situation for Military fares. Essentially a discounted Anytime fare, but WGA is typically the cheapest option!
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11-30-2018
08:50 AM
11-30-2018
08:50 AM
Great question! We're always researching and exploring new cities to bring our Southwest service. I'm not sure if Roanoke is very high on the list, but it's good to know the interest is there!
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11-28-2018
03:57 PM
11-28-2018
03:57 PM
So sorry to hear about your poor experience, Chad. Thank you for sharing. We'd be happy to take the opportunity to make it right for you. Please reach out to us via phone, e-mail, or social media so we can work on a resolution. southwest.com/contactus.
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Thanks for the love, Dave! Glad you had a great flight.
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Thanks to everyone for the responses. Information has been helpful.
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10-14-2018
10:54 AM
10-14-2018
10:54 AM
@CareforNOLA wrote: Speaking of age 21, my daughter has had her RR # since below age 1 ( because of out of town grandparents). She just received her first set of drink coupons—the first quarter that she was the eligible age. As a regular recipient of the quarterly envelope myself, I found it a bit sentimental when hers arrived. Reminded me of all the flights to all the places we traveled on my miles and companion pass with Southwest Airlines. Many miles and 21 years together so far. Thanks, Southwest! One and a half for ours...we were enjoying the lap child arrangements but she was getting so big I got a RR account for her early just in case. I think she's mostly been on points so far though, maybe one paid flight.
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@gmorwalk We certainly do! Next time you're at the airport, you can request a "past-dated" certificate. Whether or not they have wings is just dependent on the station supply. Hope that helps!
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10-10-2018
09:04 AM
10-10-2018
09:04 AM
You may also reach out to us via Twitter or Facebook to formally record your complaint. Thank you for sharing.
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Thanks for this helpful update, Blake! To check flight status and explore rebooking options, visit swa.is/michael.
ACH
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10-08-2018
09:25 AM
Hey Amy,
So sorry to learn of your poor experience on a Southwest flight. We always seek to treat our Customers with care and respect, and I apologize if that wasn't the case.
We'd be happy to investigate and log your complaint through our regulated channels. Feel free to reach out to us by phone, e-mail, or social media.
southwest.com/contactus
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08-30-2018
06:59 PM
08-30-2018
06:59 PM
@dunlapd2 wrote: Customer Relations just told me I had to have the confirmation and not the flight # associated with the Early Bird in order to get a receipt. We book through a travel agent and all we have is the credit card charge with the ticket number, posted date, depart date..which actually the purchase date from and to airports as well as the traveler's name associated with the credit card. I NEED EB receipts. How do I get them with this information? Did you tell the customer relations agent that you had the credit card? You'll need the confirmation number to check in anyway, this should be a reasonable request from the travel agent IMO.
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08-16-2018
03:18 PM
08-16-2018
03:18 PM
@dvdmgsr wrote: Should I buy one-way tickets for the outbound when return date flights not yet posted? Yes! I buy mostly one-way flights myself for all Southwest flights. It makes it easier for me to change things online myself without calling, among other minor benefits. The only downside would be for extreme weather that disrupts the schedule in a way that both of your flights would be affected where both legs would be covered automatically as a RT ticket. Coming from Chicago we found TPA to be easier than RSW where our ultimate destination was in Venice, but see what turns up when the schedule is released.
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08-09-2018
04:07 PM
Just watched the video! That's really cool, glad southwest is reusing the leather and providing artisans with it to make the fashion accessories!
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@Beachflier1 So glad to hear that your flight went great! Way to tackle those fears!
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“I love picking any seat I want!”—Ayden Bichsel, age six
Photo by King Lawrence
How many flights have you been on in the last six years? Chances are Ayden Bichsel has you beat. This young jetsetter started flying Southwest when he was just three weeks old, and he hasn’t stopped since. After celebrating his sixth birthday last month, Ayden hopped on a plane with his dad, Brad, to visit his grandparents in New York City. After a connection in Baltimore, the second leg of their journey to Long Island marked Ayden’s 300th career flight. As you can imagine, a passion for travel runs in the family. Ayden’s parents, a traveling music duo known as Brad + Rebekah, are A-List Customers, too. Dad even has a Companion Pass. Congrats on reaching an exciting milestone, Ayden. We’re looking forward to 300 more!
—Adam Hernandez, Communications & Outreach
Visit @southwestair on Instagram to go behind-the-scenes on Ayden’s 300th flight.
Favorite Things “Wherever Daddy goes for coffee, I love to get a cookie and hot chocolate. I also like ninjas and superheroes.”
Travel Tips “I make sure Momma and Daddy’s iPad and headphones are fully charged and full of fun things to watch and play.”
Bucket List “I want to go to Disney California Adventure Park because I’m finally tall enough to ride Radiator Springs Racers.”
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Southwest is always evaluating new routes! Those decisions are made based on demand and availability, and viability of the route. It helps to know we'd have at least one Customer onboard for that one though! Thanks for weighing in.
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02-21-2018
02:31 PM
02-21-2018
02:31 PM
February 21st,2018 LAXWN01834909 30 days ago January 20,2018. I was told that my luggage was delayed and would arrive on the next flight. A week ago I received a msg from southwest stating that they could not validate my claim. (Southwest does not care that my bag was lost on there watch). I contacted the agent who wrote me this denial letter at central baggage and she told me that she would have a supervisor contact me to discuss further options. 30 days and nothing has happened but a denial letter. I have provided southwest with everything they have requested. I truly believe that southwest has made no attemp to locate my bag since the date of travel. I’ve spoken with eveyone at southwest BUT the person responsible for my claim. For whatever reason the person handling my claim will not talk to me over he phone. I think that’s just to add to my frustration. Southwest really wants me to forget they lost my luggage with all my belongings. I refuse to accept this. And am willing take this o the Highest level. Everybody has o be held accountable. Souhwesr where is your accountability
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02-21-2018
08:55 AM
02-21-2018
08:55 AM
Hi there,
I encourage you to give us a call at 1-800-I-FLY-SWA. An Agent will be able to resend your original booking itinerary e-mail, which includes an amount charged and payment method.
-Adam
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01-18-2018
02:25 PM
Hey Kim,
Your company has to be enrolled in the SWABIZ program in order for you to book using the tool. Check out more here: https://www.swabiz.com/.
-Adam
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12-30-2017
05:49 PM
A great story. My wife worked for an airline when I met her, but we met on a "blind date"
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07-13-2017
02:07 PM
07-13-2017
02:07 PM
If I have both cards (Plus & Premier) do the points from both cards accumulate towards Companion Pass under my rapid rewards account? PS: Love Southwest, only airline I fly in the US. Been flying with SW since approx. 1999.
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Loves Given To
