Southwest Airlines Community

Unfortunately, once is says closed complete, your application is no longer being considered. ... View more

@addiligence   a travel advisory has now been issued you can review it Here   happy travels! Blake  ... View more

Just curious...my husband and I are in the same situation. Did you ever find out from Chase? ... View more

@jamesp wrote: Getting a name changed on a ticket is a terrible experience.  Agreed, although I think it is meant to be a difficult process.    @jamesp wrote: Getting a name changed on a ticket is a terrible experience.  I travel every other week on Southwest and for the first time had a work flight accidentally booked using my Middle Name instead of First Name.  After contacting Southwest twice I discovered that I cannot change the first name and have to cancel and repay for my ticket even though the ticket is clearly connected to my identify by DOB.  My challenge is my ticket purchase being handled by another company.  I fly enough that I have TSA Precheck and earned a companion pass.   Given I can't change the name, the ticket is now useless as I cannot use my ID or TSA Precheck with it and also can't enable my wife to travel with me using Companion Pass.  If I book and pay for a new flight on my own it's now cheaper to just fly American.  Looks like that will be my path unfortunately but might start flying with American more often. I don't understand why the other company that made the booking can't fix it? It should be their responsibility to track it down through all of the painful steps.   Are you certain that there isn't any way for you to show your ID with middle name and fly? Obviously you would forgo the TSA PreCheck as you mentioned, and ability to add companion pass.   Even the travel funds would be worthless until they expired, then maybe it would make sense to convert them to a voucher.    I don't know that this process would be any easier with tickets from any other carrier. If it was noticed within the 24-hour window then it could have been canceled no questionsd asked, and then rebooked.     Anyway - I'd try Southwest again, I'm sure they get people booked by middle names all the time (people that go by their middle name especially) and see what another rep can do for you. It might be worth trying again to get a second opinion. Call the A-list number too so they know you are a frequent customer off the bat.   @Maybe try Twitter as well, @SouthwestAir - don't send any identying information until they ask for a direct message.       ... View more

Hello. You are not alone. Lots of people are nervous flyers. Some have ended up here and asked about the topic. Rather than try to recreate the discussions, it's easier to provide links to them. You'll do fine.  I'd suggest that you Just  follow some of the suggestions.   https://www.southwestaircommunity.com/t5/In-the-Air/Nervous-First-Timer/m-p/79089#M908   https://www.southwestaircommunity.com/t5/In-the-Air/Severe-flight-anxiety/m-p/79787#M945   https://www.southwestaircommunity.com/t5/In-the-Air/Fearful-Flyer/td-p/76841   https://www.southwestaircommunity.com/t5/Southwest-Stories/Hope-For-Fearful-Fliers/ba-p/13095     ... View more

@mrsmcfoy wrote: Hello, I am trying to find flights for 5 people on 2/24 from Florida to New York. The flights are extremely high ($400 - $500 one way). Can you tell me why the flights are so high? It's looking like we will have to re-schedule our vacation if the cost doesn't go down. I can understand flights being a little higher because students may be coming off of break, but $400 - $500 in one direction is completely outrageous. Can anything be done to help? I like @dfwskier 's suggestions, but also try booking for 4 people, then 3, 2 - if your group size takes up all of the remaining tickets allocated to a cost bucket, the quote will be for all tickets in the higher one. So you may find some savings by booking 1, 2, 3, or 4 tickets and then the remaining tickets at the higher rate.   Obviously if you are looking at the same flight and even 1 ticket is BS only, then it's a tough travel day.   If that's still too high, then alternate airports or dates will be needed.      ... View more

It is disappointing that people take advantage of preboarding.  What's the adage, you reap what you sow?  ... View more

Thanks.  ... View more

Reminded me of the good old days at the old Love Field -- free donuts and coffee for early monring flights. ... View more

Try these contact numbers instead: https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US   I don't believe that is the real Southwest number above.     ... View more

I don't know about the curbside service, I don't believe I have seen someone from SWA comes out to help peoples with needs at curbside. But, A few weeks after discharged from the hospital while on vacation out of state, I had a blood clot both D.V.T. and P.E. and I was cleared by the doctor for me to go home on airplane.   My daughter took me to the airport and she helped me with one of two luggage and I had a walking cane for a temporary times, due to my blood clot. The worse part is: TSA. after going through the screening process and by the time when I turned around and to my dismay, one of the passenger whom I don't know looked down at me accusing me for faking disability.   Long walk to gate wasn't easy by myself and ran out of breath, gave my writing note to let the boarding agent that I requires a front row seating that gave me enough room for my leg, not the disability for being deaf. They let me sit on front. By the time when my plane landed at MDW, another long walk to baggage waiting area and my brother picked me up.   What do I think? It is the same as usual.    ... View more

Make sure to reach out to Southwest directly, they love to hear good things about their Employees! ... View more

@ZevSupport wrote: Speaking of the passengers hogging/hoarding seats, I usually attempt to inform the passenger that I'd like to sit there. They usually realize what they're doing is wrong, and once I asked an FA to step in. Sadly, it's how some folks work.   Zev I wouldn't personally "seize" a seat but I would be okay to make someone feel bad if I thought they were being greedy. (Whether within the policy or not.)     ... View more

Yes those taxes are refundable on a points ticket just be sure you select the refund option not the hold for future use option or it will be a credit.    -Blake  ... View more

To give you the best chance to all sit together, yes, you should probably purchase EarlyBird since your kids are too old to family board.  If you don't, and get later boarding positions, Southwest Passengers are generally understanding and you could probably get a couple to move seats so at least each of your kids can sit next to a parent.   Since this is the first time your kids are flying, depending on the length, they can get antsy. Especially since Southwest now offers more free inflight entertainment, download the app ahead of time so you can watch tv, movies, etc.  Have a great trip! ... View more

@DancingDavidE, I see your point.  If people buy EBCI anyway and they still get mid B, there could be even more disgruntlement at the airport.  People who are already angry about the pre-boarders could really ramp up the anger.   ... View more

I understand your frustration with the connecting flight not being held.  Sometimes Southwest is able to do that and sometimes not because all those people on your connecting flight may have had connections to make later on and if they delayed the flight, those people would miss their connections.   I am glad to hear that you were offered the voucher; that could turn out to be a free flight somewhere.    Either way, this was definitely a frustrating experience and I'm sure your next one will be better.  Happy travels! ... View more

@chgoflyer wrote: Buying BS solely for the boarding benefit makes no sense when you can pay $30-$50 at the gate for Upgraded Boarding. (Or are A-List, which offers almost as good of a boarding position.) Most people who buy BS do so for the refundability, and/or the point earning bonus.   Pretty rare for me personally, the main times I have done this was for last-minute travel and it doesn't make much sense to buy Anytime fare when BS is available for more points and perks for relatively little extra money. If the incremental cost over the WGA fare is small then I would buy it. (Besides having the refundability which is nice too.)   If there are cheaper WGA tickets I go for that in general though. Refundability doesn't matter much to me since I fly monthly or so, I can reuse travel funds fairly quickly, and I wouldn't ever have so many canceled flights that it would be overwhelming. My travel tends to be pretty predictable.                       ... View more

@TheMiddleSeat wrote: @DancingDavidE wrote: That said, if your early-bird tickets get you A positions just go with that and ignore the family boarding advice.   Thus my advice to check with an employee at the gate to see what boarding position would work best 😛   --TheMiddleSeat Agreed, just wanted to plant the wording "Family Boarding" in her head ` ... View more

I grew up in Omaha. I still have family there and go back to visit often. So great to see this article. The Omaha zoo is one of the hidden gems of the midwest. It's a great weekend trip for a family. ... View more

Thank you for this article. I was looking for another charity to support! ... View more

@garymichelson1   You might call reservations and could also try calling group reservations (if your not successful by calling reservations then try calling the group desk) and see if they have a way to add it before the flight I was successful on one group reservation In the past and not successful on another group reservation (maybe someone new who didn't know how to do it or a policy change)     I know you can get points after travel is complete by requesting past flight credit.    Of course if you can't get the RR number added before the flight you can always try to add it at the gate and at a minimum they should let you board between A and B groups even if they can't add the number as long as they could verify your A List. On the one group reservation I was on where the number couldn't be added they just stamped XT on my boarding pass and I was able to board between A and B groups no problem even with it not showing my A List.    hope it works out for you! Blake  ... View more

Thank you! Appreciate your response ... View more

This is from the thread a month ago? WHEW! Way to go Southwest.     ... View more