Southwest Airlines Community

I certainly wouldn't want to be answering the phone calls right now. If you want to share your feedback with Southwest use the contact us link at the bottom of this page and send a message.    --TheMiddleSeat ... View more

@TheGuardner no one here works for Southwest, this is customer to customer forum so maybe tone it down a bit?    Good luck with your claim   --TheMiddleSeat ... View more

just tried again (10th time and it randomly worked!!!) THANKS ... View more

I am having the same issue when trying to add companion.... on both mobile and computer. and of course the phones are still down!  ... View more

mine finally worked when i used my card  ... View more

Thanks- I've logged into his account on his computer so I wasn't bouncing back and forth on mine and so far it hasn't fixed itself.  Patience is my friend today, I guess!  ... View more

I understand what we're working with. I know they're pressed and bags are scattered and the folks on the ground are doing their best. I'm just curious how long is reasonable to wait. We're almost at 2 weeks. 3? 4?  ... View more

Cancel existing reservations the companion has before adding them as a companion.  No need to complicate things with multiple reservations.   --TheMiddleSeat ... View more

I found it at the bottom on Claim Points Thanks much!! ... View more

I like another comment you had in a different thread, "they meet my use case".  For what I need, Southwest is great and that's why I will also continue to fly them.   --TheMiddleSeat ... View more

@DesertFlyer wrote: I had 40k rewards post to my account the day before Christmas.  I believe it was for 2 credit card referrals at 20k each but it posted as a lump sum of 40k.   The referrals opened their cards in November.  I can't get through to customer service.  I wanted the points to post in 2023 to help me towards companion pass.  Has anyone ever asked to have referral rewards miles posted later?  If I do ever get through to customer service will they do this for me? Suggestions for large rewards besides Rocket Miles? If you were planning on the points hitting 2023 then you should mention to the applicants to sign up in December in hindsight.     ... View more

Air travel has risks, any airline can and has had an occasional meltdown, pick your poison or pick your pleasure. I was impacted, and made adjustments, no worries. If it was life or death I would have booked another carrier, chartered part 135, or flown my own plane. It wasn't, thankfully. Still, Southwest came through rebooking my flights at no charge, extending my companion pass so that I could renew it with points in January, and unexpectedly gave me 50,000 points for my canceled flights. Southwest is not perfect, none of them are, but they're one of the safest airlines, they meet my use case, and they take care of their customers under adversity. I thank Southwest for that and will continue to support them, including two new trips I just booked. Anyone truly not happy with Southwest can book an alternative; but me, I'm staying with them.   PS - I'm neither a shill nor Southwest employee, just a regular customer who's flown millions of miles across the globe with all carriers and by myself. ... View more

Well said, and exactly my attitude during the disruption. Was it a bit of a disappointment? Yes, but not the end of the world and we planned alternate activities at home instead of in FL. It was all good.   In return, Southwest rescheduled my travel to January with no change fees, extended my companion pass (which should have expired because I didn't get that last end-of-year flight in) so that my companion could fly with me, and they gave me 50,000 points (already deposited in my account). Totally unexpected, what's not to like?   Thanks again Southwest, I appreciate everything you do to make things right under difficult circumstances.   -Will (where there's a will there's away) ... View more

This board does not require that you have a flight scheduled in the past 24, 48 or 72 hours to make a contribution.   If you want to sit around and wait for lost luggage, hope it finds you, hope that we have world peace, please do so.  For others, I suggest that the file a claim for lost luggage. ... View more

Yes. Same for me. That's actually what brought me to the forum boards.  ... View more

Curious as to why you would remove them. Seems easier and quicker to leave them on and gate check it collapsed, but in one piece.   --TheMiddleSeat ... View more

First thought was no expiration date of points    second thought flights booked with vouchers count towards A List/A List preferred/Companion Pass points bookings don’t  ... View more

@TheConnection wrote: We don’t know what that means yet though.  Can we still earn towards renewal?   Will points count for this year, next year, both?(should be both).  I don't see anything like that in my account right now.   If they are doing that, it's being tracked separately.     ... View more

@TheMiddleSeat wrote: @LawsuitforSW wrote: Southwest Airlines told Fox Business that its employees sometimes "call on law enforcement officers to assist with crowd control efforts during irregular operations such as this week’s operational challenges." That does not say they asked the passengers to be removed.    --TheMiddleSeat I don't think we know exactly what Southwest requested. There was some effort to get people to come to the landside counters to get rebooked because the airside counters were overwhelmed.    All I know for sure if what I saw in the video which surely wasn't the approach that should be used, whatever was asked of them.     ... View more

I sold my Southwest stock at a loss early this year.   Going forward with the planned dividends this month will just provide additional fodder to Congress. ... View more

It is not really "family boarding".  The process is like this:   When an individual under the age of seven (six and under) is on the flight, you can have UP TO TWO ADULTS board with that individual.   So, for family boarding to activate, you must have an individual under the age of seven.   Since you have two under the age of seven, up to two adults can board per individual under the age of seven. ... View more

Keep in mind that asking for a refund and compensation for damages are not the same.  There is a large question being raised right now if Southwest is going to be liable for damages given the scope of the disaster.   I am not a lawyer, but when you knowingly enter into business with people and you know your system is deficient, you have exposure that because you knew the risks, you should have been more prepared.  The legal community will argue that Southwest should have exercised reasonable caution and had better systems. ... View more

Have you gone to the BWI SW Cargo Bldg. for the bags? The SW attendants were having a party yesterday but, they did manage to pull our bags. Maybe they are back to business today. I would not rely on SW to call you. We never received a call. This should be a good # for SW BWI cargo:  410 981-1410. ... View more

Jean, correct. The gate agent announced only 81 passengers on our 30 Dec flight, departed DEN at 5:05am. Only about a dozen checked bags. That is the point I realized that SW has a problem…if half-full flights with virtually no checked bags are flying…and you still have a hangar full of outbound bags that aren’t moving anywhere…and there is no communication with any customers on the disposition of their bags…then there is a breakdown somewhere. Update to my original post: Today the 800 number rep (Gabriel) said that he’s hearing from other passengers that Denver is only going to FedEx bags, not send them onward or allow local passengers to just pick them up…but he clarified that is not a stated Southwest policy, only what he’s hearing, and that he has no means of communication with DEN BSO to clarify. ... View more