Southwest Airlines Community

That's great news! Thank you for returning and posting the update.   --TheMiddleSeat ... View more

@sw_since_2009 wrote: I've called in to SW a couple times with this error and they say the only option is to go to the counter at the airport which is a waste of time since I do not check bags.  Do you remember what the person from SW support did on the phone?     Earlier in the thread a poster said that he/she simply added the KTN to the traveler profile, and then reprinted the boarding pass which then showed the words "TSA Pre." ... View more

You seem to have done your research and have a good plan for the travel.  Everything you said about baggage seems to fall in line with what is allowed.  I would not count on staff to place anything inside a stroller bag for you, if that's what you want to happen you will need to assume that you will be doing it.  Yes, talk to the gate agent when you arrive at the gate and request to gate check the stroller.  You can also clarify where you will reclaim the items, whether that is at the gate or at baggage claim.  This can vary depending on what your needs are.  I can't speak to any specific storage location for car seats, but can say that Southwest handles MANY car seats everyday and I have not heard any reports of damage.  If you do notice something speak with a Southwest baggage representative right away.   --TheMiddleSeat ... View more

@essgee wrote:     SOLUTION... Implement a fare hold while people are checking out. Give people 3-4 min to get their data inputted before you change fares. I'd rather race against a clock then been opaquely told there is an error when really you just changed the fare beneath me.  Southwest prices it's tickets in tiers; for example 60% at $X 20% at  $x + $Y 20% at $x + $y + $z   When you are on line , Southwest tries to sell you the lowest  AVAILABLE fare. Now you might not be the only person trying to buy that route on that flight on that date. If there is only one seat left at an available price, then that seat goes to the person who completes the purchase first. Then  you get the next AVAILABLE higher fare. It's "you snooze, you lose" and sometimes you don't have to snooze very long.      When SWA calls customers back have an agent ready. Customers shouldn't have to wait for 35 min AFTER being called back for an agent to get on the line.  If that's what happened, I agree that is not acceptable. ... View more

Thanks.  She has emailed southwest and not received a response.  I was thinking perhaps this forum may be moderated by Southwest customer service.   Will have her try again. ... View more

mco has new software ... View more

@Catlater61 wrote: Appreciate your opinion.  As a long term customer of SW, my opinion is the same-I'm being penalized because I chose to  pay for all 4 tickets under a single reservation.     Policy is only 3 forms of payment per person. But because one person paid for all 4 tickets, the policy was applied as if it was a ticket for 1 person not 4.  The policy is flawed as is the website which did to recognize there were 4 people/tickets being purchased, not one.     I haven't tried to do this myself but what you are describing seems to be a programming problem on the website, the language does clearly state three methods per person. There was another post a while back about someone else having the same issue.         ... View more

You could try sending southwest a DM on Twitter and maybe they can work on your case quicker  ... View more

After my flight was cancelled I submitted a refund request and was refunded the points a few days later.  Use the form at  https://www.southwest.com/traveldisruption   --TheMiddleSeat ... View more

Thank you for your prompt reply!  It turned out my friend did get his full refund, and the problem was in credit card record updates or something similar.   So all is resolved.  Thanks again & fly well! ... View more

I lost all interest in reading our post when I saw all CAPS.   Try reposting in a normal font and I will try to read it again. ... View more

See if you have a boarding pass.  I was confused once because I saw a message that said I needed to check-in at the airport even after I checked in.   ... View more

The account management for this community is completely separate than your Southwest RR account.  If you are unable to reset your password via the self service options you will need to call Southwest.  Lack of a password would not prevent the email with the code(s) for RR points from getting to you.  Do you get flight confirmation emails?  Perhaps you have an alternate email account associated with your RR account and that's where the resets are going to?  Just an idea, good luck.   --TheMiddleSeat ... View more

I run an extra long ethernet cable between points A and B.  Seems to work well.   ... View more

You bring up an interesting point.  You sit in the middle, and if someone wants the seat, you move to the aisle or window and say go for it!   Interesting.  I guess you can do that because you are choosing any open seat.  It is kinda like preboarding.  You are required to "self declare" as a person in need, but you must do this on each flight.  That says that the declaration expires at some point after you make the declaration.   So, I guess you can "self declare" as a person in need, get your seat, then withdraw your declaration.  Interesting. ... View more

I haven’t received such communication (nor seen that) where it states travel in January 2023 counts towards A List or Preferred renewal for ‘22 as well as ‘23.  The only comm I’ve received is one stating they would be reviewing all accounts where the cancelled flight would have qualified for the new tier and to standby for an additional communication.  I’m still waiting.   ... View more

So are you saying that your entire 2022 flight history has disappeared?   You can backhand recreate it using points activity. Every flight taken will show a confirmation number and points earned. You could then cross reference your e-mail confirmations -- if you saved them.   This is a 365 day window. So right now you can see from 1/6/22 to 1/3/23. Every day you wait deletes a day of 2022 history. ... View more

I'm having the same problem.  I have  chrome tried on phone and tablet ... View more

@floridaguy cool rant, not sure how it helps the OP get their refund.  Thanks for your contribution to the conversation.   --TheMiddleSeat ... View more

Have you gone through your points activity on southwest.com and filtered by Companion Pass Qualifying points to see what was credited and compared that to what you think it should be?  Are all the points you are expecting CPQ?  Keep in mind that not every point is CPQ.  If you can narrow down where you think the error is someone here may be able to give you an opinion and you can then take it to Southwest.  If you just want a Southwest contact, use the contact us link at the bottom of the page, but I would suggest you have things narrowed down first instead of just saying you don't agree.   --TheMiddleSeat ... View more

How much you wanna buy em for ? ... View more

I see what you are saying. I mistook "Upgraded Boarding" to include Early Bird Check-in. I wish they would prevent you from purchasing EBCI for both myself and my companion then (which I just did). ... View more

The KTN does not appear on anyone's boarding pass. The words "TSA Pre" do ... View more

I waited for over 7 hours on Tuesday to make a final payment. Dreading having to call again tomorrow, as it sounds like the wait is not improving. So frustrating to not have an online payment option. ... View more

Got everyone checked in this morning, not great boarding positions, but we're all checked in. Final question, it does not seem possible to either print boarding passes for the group from the southwest website nor get my boarding pass (A-list) on my app.  With a group  reservation, can you only get your boarding passes at the luggage check in desk? ... View more

There's seats available right now.    --TheMiddleSeat ... View more

Selling points is forbidden.  If found out, the points   would be zeroed out. ... View more