Southwest Airlines Community

At Southwest Airlines, we strive to be a neighbor in every community we serve. We pride ourselves on our commitment to charitable organizations, and we welcome the opportunity to evaluate new causes. If you would like us to consider your proposal, please visit southwest.com/citizenship, and click "Charitable Giving Donation Application."     After you've clicked the appropriate link and read the guidelines for requesting donations, you will be asked to create an account in order to submit your request. Please be advised, it takes a minimum of 45 days to complete the evaluation process.   ... View more

The TSA requires the name on your flight reservation to match your government issued ID. If you booked a reservation and your name changed prior to travel, you’ll need to contact us to update your reservation.   The fastest way to get this done is to reach out via direct message (DM) on Twitter @Southwestair or Facebook private message us. After verifying your information, use your phone to take a picture of your new government issued ID and send it via DM. Marriage and divorce certificates also work. If social media doesn’t work for you, you can contact us by phone at 1-800-I-FLY-SWA.   We’ll also be happy to update your Rapid Rewards account to the correct name so that you can continue to earn your points.   ... View more

When checking bags, allow sufficient time for them to be placed on your flight. Customers can check luggage as early as four hours prior to departure or as soon as the airport ticket counter opens for early morning flights. To find out what time the ticket counter opens in your departure city, tweet @Southwestair, contact us on Facebook, or call 1-800-I-FLY-SWA.   It’s also important to note that you should not check luggage within 45 minutes of departure. Baggage checked at curbside or at the ticket counter less than 45 minutes before scheduled departure will be tagged with a Late Check-In Tag. Although every effort will be made to get late checked baggage on your flight, in the event your baggage does not arrive with you at your destination, Southwest will not assume delivery charges to get your baggage to you. In most cases, bags that don’t arrive with you due to Late Check-In will arrive on the next flight. ... View more

Whether you hit heavy traffic or slept through your alarm, we understand that life happens. As a courtesy, Southwest will accommodate Customers arriving within two hours after their scheduled departure on the next available flight to their destination on a standby basis. ... View more