Southwest Airlines Community

While storing the credit card in your account like you said would be great, an alternative to look at is most phones, tablets, and computers have methods to securely store credit cards and then auto populate forms when desired. I rarely have to pull out my credit card while shopping online after getting that functionality setup.  Just another idea to consider.   --TheMiddleSeat ... View more

@bec102896,    Now that's some stellar hospitality!    ... View more

@Jeff1Watts wrote: I does seem they have reduced the drink coupons from 8 to 4 (after 10 flights), correct?   It's always been 4 drink coupons. Currently, you receive them after 10 paid (not Points) one-way flights. ... View more

@Jwalsh3rd wrote: Problem on 4/13 not 4/11 Seems fine to me. ... View more

    @rrayy01 wrote: I & several of my friends have also expierienced multiple late cancellations by SWA since January 2019. I've been a loyal rr member, stock holder & credit card customer for years. SWA is no longer a customer based, reliable airline. Therefore I will no longer fly SWA or use their credit card until they resolve their labor issues & become reliable, if that ever happens. I've also sold all my SWA stock since this last weekend fiasco with @ cancellations & a delay involving a disembark for a maintainance issue again.    Sorry to hear of your disappointent.   I hope you have luck wth whatever airline you choose to fly.   The unfortunate reality is that every airline has maintenance and weather  delays and cancellations.   Oh, and the contract issue involving the mechanics was solved about the time the MAXs were grounded. Mechanics have had a contract since then.    .  ... View more

I have been a long-time loyal Southwest customer. However, I was very disappointed that SW did not ground the 737 Max planes prior to the Federal order. Now, given what we know about the issues with this plane, I would like to know if SW is going to stop using this plane.    ... View more

@Hugsrneat wrote: I have Sciatic problems in my back...and even though I can walk short distances...the last time I flew, the distance to the gate...became painful.  I don’t know if I need a wheel chair but I could really use some type of ride to the gate.   Hello. Me too, but my sciatica isn't as bad as yours, apparently.   You can call customer relations and have them add "needs wheelchair": to your reservation. 855-234-4654. ... View more

@LindseyD  I regularly login. But havent seen anything for ~2 years. Am I missing something? ... View more

@ColleenKisel wrote: I'm traveling with two granddaughters. What do I need to get through TSA? Just your granddaughters  and your own identification.   For comfort purposes you may bring copies of their birth certificate or their medical records or any other identifying info, or a letter from the parents but this is not required by TSA if they are minors, unless they are < 2 years old and traveling as a lap child then you do need a birth certificate to verify age.             ... View more

Is it possible to get some of those plane crackers outside of flights? I flew SW last weekend and saw them. My daughter’s first birthday is next month and will be travel themed, and those crackers would be perfect for it! ... View more

Hi there it’s been 2 years since this post and it seems same issue still occurs. This is my third southwest flight as a family this year.. and I thought it was an odd glitch to keep happening. It’s a real nuisance to stop by the kiosk and then keep track of paper boarding passes not to mention wasteful. wheres the love southwest?!? ... View more

Need to change user name - how  ... View more

@Seversos1 on behalf of Southwest Airlines, I'm so sorry your Spring Break plans were compromised. We doing our best to operate our schedule with as little negative impact as possible to our Customers, but the reduction in our fleet has resulted in delays and cancellations. I know we can't give you back the trip you had planned with your family, but I hope this unusual situation and these unusual circumstances will not overshadow the good Customer Service experiences you've had with us in the past. It is our sincere hope that we'll be able to be able to serve you again in the future and provide better travel memories.    ... View more

Why are you guys only booking out 8 months? @LindseyD wrote: Hello Southwest Community!   The Southwest Community Team is pleased to announce that we’ve got two more Community Members joining our Community Champions Program. If you’ve ever asked a question in the Community, you’ve probably interacted with one of our Champions. These folks are knowledgeable, passionate, and experienced travel enthusiasts who thrive on answering questions, sharing experiences, and fostering connections among our valued Community Members.   Please join us in congratulating our newest Champions: @DPontheGo @ZevSupport   We encourage you to get to know these Champions by checking out their Member Profiles! They have plenty of expertise and travel insights, and we are confident in their ability to share knowledge and advice for all of your upcoming Southwest travels.   If you or someone you know is interested in becoming a Community Champion, make sure to fill out a nomination form. We review nominations and add new Members to the program quarterly.   See you in the forums! Lindsey Community Manager The Southwest Airlines Community @LindseyD wrote: Hello Southwest Community!   The Southwest Community Team is pleased to announce that we’ve got two more Community Members joining our Community Champions Program. If you’ve ever asked a question in the Community, you’ve probably interacted with one of our Champions. These folks are knowledgeable, passionate, and experienced travel enthusiasts who thrive on answering questions, sharing experiences, and fostering connections among our valued Community Members.   Please join us in congratulating our newest Champions: @DPontheGo @ZevSupport   We encourage you to get to know these Champions by checking out their Member Profiles! They have plenty of expertise and travel insights, and we are confident in their ability to share knowledge and advice for all of your upcoming Southwest travels.   If you or someone you know is interested in becoming a Community Champion, make sure to fill out a nomination form. We review nominations and add new Members to the program quarterly.   See you in the forums! Lindsey Community Manager The Southwest Airlines Community   ... View more

Looking to book flight BWI TO Liberia Costa Rica direct flight.   i don’t see these flights was there a schedule change? ... View more

Aa a leader in Urban Land Institute (ULI), an international real estate organization, I would luv to see a Southwest presentation at one of our meetings. ... View more

@lrnmnx2 @Seversos1 I'm sorry - we're aware that the callback option is experiencing some technical difficulties, and we're working to get it resolved. In the meantime, Twitter is a great option for reaching out to us @Southwestair.    ... View more

@tri650,   I'm truly sorry for the frustration and inconvenience. I know my apology doesn't change your situation, but I want you to know that we see and hear your concerns. We have all hands on deck in our Customer Support and Service and Customer Relations Departments, and we are committed to working with each Customer who desires to speak to us.    The Southwest Airlines Community is a peer-to-peer discussion forum, so we do not have the tools here to address individual Customer Service issues, but you are welcome to share your thoughts and experiences here. It is my sincere hope that this one-off situation will not deter you from flying with us in the future, as I am confident we are capable of providing the Customer Service and travel experiences you expect from us.    ... View more

Southwest Hawaii Additional Flights Delayed by 737 Max Grounding. https://beatofhawaii.com/southwest-hawaii-airline-update/ ... View more

Moderator here!    While we don't have a way of recovering your birthday videos, you can be sure that we'll send along another treat for your next birthday so you can continue to share the LUV!   ... View more

Unfortunately the Bag Sizer feature is not available on the Android version {Galaxy Note 8; 8.0.0}    I guess I'll have to ask a friend with an iphone to check my carry on and personal item to make sure I'll be in compliance. ... View more

I booked a flight from Houston to Mexico City on January 2019 for my May 2019 trip. Yesterday, I found out "myself" that Southwest cancelled this route and last flight will be end of March 2019.   When I called Southwest they said it has been decided a month ago (February 2019) that this route will be cancelled and they tried to blame the Southwest Vacations claiming "we are two different companies" when I purchased both hotel and flight from their website.   Further, I have received no calls or emails about this cancellation.  I found out when my friend was considering joining my trip and found out there were no flights for May 2019! Now if I have to book the flight and hotel for same dates I have to pay additional $400.00.    After endless waiting on the phone, customer relations representative lady on the phone was very rude.  She basically told me it was my loss and Southwest will not do anything about it except refunding my money.  When I brought up now I have to pay additional $400 for the same trip, she hung the phone on me.   Thanks a lot Southwest for screwing your customer in the best possible manner. ... View more

I was able to hunt down the company that gave it to me. It took a long while but I found them and talked to them about it. I was just intending to warn them but it turns out, they had the three letters I needed to put in front of the ticket number to make it valid. So I was able to book my trip after all!   Now, it is beyond me why SW wouldn’t just put those letters on the ticket in the first place. I’m sure there’s some security reason for having a verbal alpha code with the printed numeric code, but wow does that create a headache!    Thanks everyone for your thoughts and help with this issue! ... View more

@LindseyD    i was thinking the same same thing when that showed up in my feed the other day!  ... View more

@weycosteve , I am sorry that this happened to you.  There are many reasons for flight schedule disruptions, and as a travel warrior, I feel as if I have experienced almost all of them (on every airline).   Weather, computers, attendants accidentally deploying the emergency slide, crew with too many hours of flight time so cannot take off, and even an attack at the arrival airport TSA checkpoint that required us to be held out on the tarmac for hours.  I have had more two hour hotel nights than I ever wanted as well.  ( I call them “shotel” nights because they are really for the shower and not the sleep.  Fortunately I can catch some zzzz’s on a plane when I finally get on one, but only because I had so many chances to try and learn.)   I agree that at times, travel (or trying to travel) can be a bad experience.  I hope you will give Southwest another chance.  I have flown them all, and the potential for delays is there for every airline.  I find the Southwest policies regarding open seating, two bags free and no change fees to be the best option for the majority of my flights.  Like you, I have had some bad experiences with them, but not as many on Southwest as some of the others, especially for domestic flights.  You may have heard a lot of rumors while waiting because I have experienced that waiting crowd crescendo before as well, and I doubt all of what you heard is true.   I would suggest a letter to customer service relating your experience as the best option to try for a refund or a voucher.  No guarantees, but I have had some results with that approach.  I wish you safe travels in the future, and I wish that your experience had been an on-time no-complications flight.     ... View more

@Rkelleher,   Firstly - so sorry to hear about the triple charge. The right thing to do is make sure you get a refund, and we will do just that.    If you've sent your information to us via the web form on the Southwest.com "Contact Us" page, you should receive a response with 7-10 business days. Did you receive a Service Request number?   ... View more