Southwest Airlines Community

You could try sending southwest a DM on Twitter and maybe they can work on your case quicker  ... View more

How much you wanna buy em for ? ... View more

I waited for over 7 hours on Tuesday to make a final payment. Dreading having to call again tomorrow, as it sounds like the wait is not improving. So frustrating to not have an online payment option. ... View more

Got everyone checked in this morning, not great boarding positions, but we're all checked in. Final question, it does not seem possible to either print boarding passes for the group from the southwest website nor get my boarding pass (A-list) on my app.  With a group  reservation, can you only get your boarding passes at the luggage check in desk? ... View more

Selling points is forbidden.  If found out, the points   would be zeroed out. ... View more

mine finally worked when i used my card  ... View more

I did see this which is a little more helpful: Additionally, we are identifying Members whose disrupted travel would have qualified them for A-List, or A-List Preferred, and/or Companion Pass in 2023, and will provide further communication soon…” ... View more

First thought was no expiration date of points    second thought flights booked with vouchers count towards A List/A List preferred/Companion Pass points bookings don’t  ... View more

Yes there is a skycap and they are awesome! So incredibly efficient and friendly! Unfortunately they are not there 24/7. Their current hours are 7 AM to 4 PM at the time of this writing but you may want to call Southwest before your departure date to confirm this. ... View more

@floridaguy wrote: This is not about me, this is about Southwest.   Distractions from the core issue will not be addressed. AKA none, but he has all of solutions to Southwest's problems. I can't even begin to count the number of people who told me not so politely to stay quiet as I had not been impacted. I was impacted, experienced the impact, saw what Southwest was doing, and went through the process of trying to get reimbursed for expenses so I have no problem offering an educated take on the events.    --TheMiddleSeat ... View more

@DanielS_1996 Not sure what type of file you linked but it isn’t viewable. Interested to hear what the agent told you though.  ... View more

Late reply but may be helpful in future. SWA purchases are 3x points. I think when you purchased a SWA gift card with your credit card it would be 3x points. I missed realizing this until a day before my statement was closing. I would have bought 1/3 of my last points needed on a gift card but they couldn’t confidently answer if the charge would post in time (it was a weekend, my closing was 12/18)  ... View more

@DancingDavidE wrote: Use one of the flight tracking apps to see "where is my plane now" and as long as your flight made it in the night before then an early morning flight is often preferable - it's a known issue that as the day goes on things get behind, that's just general nature of doing anything, so a first thing flight has less chance of any prior delay affecting it.     Unless your me then a 5am flight will be delayed an hour and a half or longer 😜 ... View more

@bec102896 wrote: I would recommend booking one way flights so you can use the pass on the outbound flight then just pay for the return. It might give you errors if you try to add the companion  to a Round Trip booking since the return would bed after the pass expires  A+ recommendation here  ☝🏻 ... View more

Take your canceled flight funds book a WGA+ ticket then cancel funds would then be transferable  ... View more

Your daughter got lucky, she still got to her destination. My mom and I got rebooked when the check-in agents couldn't get customers' bags checked in in a timely manner the morning of my flight (despite getting there 2 hours early). A bunch of people missed their flights and got rebooked. We ended up with a flight that had a connection and Southwest cancelled the second leg to our final destination. Bought tickets out of pocket. And then our flight home was cancelled to...ugh. I would report the lost bag here and also attach receipts for what your daughter spent on clothing. Supposedly, Southwest will reimburse for costs within reason: https://support.southwest.com/email-us/s/. I'm using this to request reimbursements for my costs as well...not sure how long it'll take to get the reimbursements since they're going to get thousands of requests, so we'll see... ... View more

I tried booking with Eastern Airlines, but it doesn't seem that their web site is up.     What's going on? ... View more

I'm not sure any price is a good deal if they can't get flights off the ground.   The SWA disaster will be studied in MBA programs for decades to come. ... View more

@Jillian23 wrote: thanks - i know the seats will prolly be taken by the time i get an answer.... I just didn't know if it was a good idea to book the 2 seats and not know if the 3rd would be credited or lost =-/ If it lets you do it, then there would be a credit hanging out there for the third person until they were resolved.  I say go ahead and take it next time it pops up, you won’t lose the third person’s value, but might need to call to get them rebooked separately - if it lets you claim the two seats at all which it may not. ... View more

It is OK to reach out to your recruiter/HR hiring person when you are at this point. The particular person may be on PTO last week and this week. They may also be in the office this week. We have a company holiday on Monday 1/2/2023. I would email or call them (if you have their number). I currently work for SWA. ... View more

Try international customer service numbers:   https://mobile.southwest.com/html/contact-us/intl-customer-service.html   These aren't the only ones. Google Europe and Asia as well. They are servicing domestic US flights. Best of luck! ... View more

Thanks for the reply! We just found out that our flight tomorrow has been cancelled. I can't get ahold of anyone at Southwest, as the number is always busy.   With our flights continuing to be cancelled, would they still ship our luggage or would it still be at the San Diego airport?   Again, thank you for your input. ... View more

There were hotels.  They didn't give me a voucher because they stated cancelation was solely due to weather,  which we all know now is a lie. Put me thru hell for no reason. ... View more

I would think reasonable expense would be standard lodging for myself and 3 children, meals and flight on another airline since they could not accommodate me.  ... View more

Thank you... that's the plan for this afternoon: go to Roch and get an update and/or submit a claim.... Appreciate you taking time... ... View more

Well said.   Is it frustrating or perhaps disappointing to have your vacation travel canceled? Of course, my family's trip to FL was canceled, but it's not the end of the world. I appreciate that Southwest prioritizes safety over schedule. And I certainly would not take my frustration out on the pilots, FA's, gate agents, customer service reps, or anyone else.   Can Southwest improve operations, undoubtedly; they've always had a continuous improvement model, I'm sure they'll learn from this event and make things better in the future.    In the meantime, thank you Southwest for being the best airline possible, and I hope operations return to normal as quickly as possible. ... View more

Yep same situation happened to my mom however she didn’t find out until boarding they told her your not on this flight and when she got to the gate agent they were able to get her a seat but it was rough    hopefully it works out or even if you get 2 of you on the flight it will be easier to rebook 1 instead of 3  ... View more

And the lines to speak with someone at a gate or check-in station or baggage claim were over 50 people. I live 45 minutes away from the Denver airport. Should I go out there and try to find something out?  I'm thinking of booking on another airline but how do I let SW know to send my checked bag forward or will it just sit where it was checked?  This can't be the first time this has happened. Why don't they have some online information advising us? ... View more

You obviously are not in this situation right now. They aren't issuing refunds and the methods you suggest do not work. ... View more