Southwest Airlines Community

So glad to hear Chris was able to go and get your laptop and tablet if you get a chance I would fill out the compliment form by clicking on the help center link at the bottom of this page so Chris’s supervisor can praise him for the wonderful act  ... View more

@Sarahsummer23 wrote: There’s no sale for January / February.  We are already mid August and there hadn’t really been a real sale since June  SW has announced a number of Low-Fare sales since the BDAY-50 sale from last June. The discounted fare varies between routes, destinations, and dates of travel. SW's "Find the Best Flight Deals" page may help. Start by selecting your origin airport:   https://www.southwest.com/find-best-flight-deals/   Note that some airports including one not too far from where I work are usually excluded from SW sales. In the case of Orange County SNA airport, they are bound by a maximum passenger cap from a legal settlement; thus, to control passenger demand, prices are higher and are excluded from most SW sales.   Hope this helps. ... View more

Flight was not full, they confirmed our seats were available. I understand the 10 min rule and at the end of the day it's not unreasonable. However, once it became clear we wouldn't board, they were comically unhelpful. At the airport we did the QR thing before we booked the hotel and they sent each of us a $200 LUV, which is great, but it doesn't account for the hotel paid out of pocket.   It'll sort out in the end one way or the other, not the end of the world. ... View more

Your best bet is to reach out to Southwest customer service and hopefully they can assist you have both of your canceled confirmation numbers on hand so they can look up why they were canceled. 800-435-9792 ... View more

many thanks will do ... View more

I just received 12 of them in the mail today;  I have never seen them before and had to come here to see what it was all about.  Looking forward to giving some out, there have been some well deserved people in the past that would have been nice to give to. ... View more

I definitely would have said something to the FA. You shouldn't have to suffer because a passenger fails to notify the airline that they are too large to fit in one seat. Yes, if there were seats available you could have just moved, but I would go to the FA first so that they could properly and politely inform the passenger about their Customer of Size policy. That way the passenger knows what to do for their future flights in order to avoid inconveniencing other passengers, and additionally help them avoid potential embarrassment about the situation on their future flights.  ... View more

If it is a popular route or time of year (like Christmas or Hawaii) then I would not risk it and would add the companion.   ... View more

@Splat wrote: I don't travel all that much, but recently got back from a 4 hour flight.  The seatbelt sign was on for 80 percent of the flight, both legs.  It was totally unnecessary as the clouds were stratus, flat, and uniform.  Turbulence was very mild, yet the seatbelt sign came on and stayed on through landing.   Here is my working hypothesis: it all relates to money, specifically insurance premiums Southwest pays for passenger liability.  My guess is that their insurance company jacked rates with all the recent news of passengers being thrown about from clear air turbulence and requiring hospitalization.  I'm guessing here; perhaps the insurance company said, if you keep the seatbelt sign on X percent of the time, your rate will go down significantly.   Communication came down from upper management and the pilots followed orders. Interesting analysis. Yes, home and car insurance rates for sure went through a steep inflationary cycle this summer (we all felt it with our wallets) but not sure if this is true for liability insurance. However, I think you are correct that having the seat belt light on even through the "smoothest" of forecasted turbulence is to protect the airline from liability (e.g. if one gets up to go to the bathroom when the seatbelt light is on, they do so at their own risk--if the plane does in fact "hit" a bump and that person trips, they cannot hold SW liable if the sign is on). I don't think however having the sign on for X-amount of time has a direct role of how rates are determined. Communication related to safety and turbulence is also done with Air Traffic Control and other pilots. The communication from the management would be err on the side of caution and keep the light on if pilots suspect any risks.     Here's an interesting read from On Mile at a Time on the policies of this little iconic light that we see on the cabin ceiling: https://onemileatatime.com/insights/airlines-seatbelt-sign-policies/       ... View more

We had a similar situation when going to Arizona. We had a layover at BWI, suddenly we're stopping in PSP (palm springs). We didn't recall seeing that in our initial boarding.    It was only when I looked closer there was small print of a stop in PSP then right to Phoenix.    So it may have been there but just not noticed. Just my thoughts. Still I'm sorry this happened to you.  ... View more

Didn't get an email. Apparently they changed the flight number and time but because of a glitch, I assume, their seats were lost. When they tried to check in online 24 hours before, they weren't able to and therefore they called SW. At that point, the flight was full.  ... View more

@bec102896 wrote: Did you get some of my delicious AUS food while you were there?  @bec102896    I enjoyed a great variety of food while in Texas! Will share more in an upcoming post in the Trains-to-Planes Series: https://community.southwest.com/t5/Inflight-Experience/June-24-Summer-Vacation-Train-to-Planes-Series-Trip-Report/m-p/174598   Spoiler Alert: Delicious Burritos found at the ELP train depot...   ... View more

Did you notice that it originally showed up as lasting until 2025? Glad they caught that but oof that would have been a long promotional pass! 😂 ... View more

Good news yall. My wonderful wife called customer service who said the balance on BOTH vouchers is $1600...Shame on me for thinking they would intentionally lie or deceive good folks for a  profit..   ... View more

I get how frustrating hotel cancellation scams can be. It's like a punch in the gut when you think you have everything sorted, only to find out you've been tricked. I had a similar experience when I booked a great deal online, but when I needed to cancel, I was hit with all these hidden fees, and the customer service could have been better. I felt so lost. The whole situation puts a damper on your travel plans. The best way to avoid these scams is to first stick with reputable platforms and research. ManagedBnbs is an excellent option; they have solid reviews and a good reputation. Just be careful out there, and trust your gut. ... View more

@MKE-ATL wrote: The methodology is a big concern. Preferring assigned seating doesn't necessarily equate to choosing other airlines over SW. One can prefer assigned seating and still be loyal to SW, just as a person who prefers assigned seating may still never choose SW even with assigned seating. The real methodology should address the elasticity of that preference as well. People who prefer open seating are a niche market which SW has a stronghold on, while people who prefer paying for assigned seats have many choices. Is the elasticity of your market that likes the seating policy weaker than the demand that assigned seating can bring. Given that many of SW's most loyal customers are potentially loyal because of the seating policy, does it risk sending them to the competition without wooing enough of the people from the competition.   Also, given that AA had similar financial results, is a knee-jrk reaction the best long term choice given the historical success of SW's Financials. If the industry as a whole is in a similar slump, is SW risking long term financials by trying to fix the short term.   Exactly this as well - was Southwest "not doing it right" when they were cleaning up against the field with their 2019 margins? A lot has taken place since then and maybe the old way of doing things can bounce back or be adjusted work better instead of completely changing everything.   There aren't planes and pilots available to poach a bunch of passengers away from the other guys right now anyway, assuming that the flow of passengers will be a net favorable gain for Southwest.    I hope it works out but I'm nervous.   ... View more

LGA to STL right now, we’re diverted to kansas city due to bad weather, they are letting off people with connected flights to customer service but i’m just sitting in the plane ... View more

There is a pretty significant weight difference between a 737-700 and a Max 8 - about a 60,000 pound difference.   The other thing to remember is to attain sufficient lift for takeoff requires a higher speed in hot air than air that is not so hot -- ie use more runway. It also brings into play another factor: plane tires are speed rated - meaning do not intentionally go faster than. The temps in Las Vegas may be pushing that limit - thus find some way to lighten the plane and lower the speed required to lift off.. ... View more

I agree, you should still be able to make the change online if the schedule was changed before this update.  I gave customer service a call and was able to get my flight changed for free.  I'm thinking they are probably getting quite a few calls on this. ... View more

I have received multiple emails from this email address so it does appear to be a Southwest email    The main email I see from this email address is when I earn A List    were you ever a companion on a companion pass sometimes when they make you a companion, they create a whole new account  ... View more

Is there a trick to get that link to work? Anytime I try, it says access denied. I was involved in a freak zipline accident in Mexico and fractured both ankles and broke my knee cap and could not put any weight on either foot and the FA team went above and beyond to make sure I was comfortable and taken care of. I would love the opportunity to send kudos to them, but don't know the official channels to do that.  ... View more

Th text option is a new one. SW isn't  going to send you a text a day and spam you in the process. ... View more

You should have reported the incident to the flight attendant.  Coming here is an interesting story, but the solution was on the plane. ... View more

Thanks for answering. ... View more

Nope, you would need to use the Southwest card that comes with the benefit to get the benefit.  ... View more

You qualified for family boarding since you had a child under the age of 7.  You should have paid attention to the boarding announcements, which apparently you did not.   While Southwest could have done better, you started this whole chain of events by not listening to the boarding announcements. ... View more

Awful flight experience. I would also be frustrated if I was on this flight. I wonder what happened and why the passenger was allowed to board again?  I’m sure the FA’s were not pleased either.  ... View more

Oops here's the link: https://www.flightschedulenotifications.com/ ... View more

Sounds frustrating! There are a few things to try to get Southwest working on your computer. First, restart your computer - sometimes that clears up little glitches. If that doesn't work, try opening Southwest with a different internet browser, like Firefox or Edge, instead of the one you normally use. Another option is to clear your browser's cache, which is basically its short-term memory. If none of those work, it might be something more complex, but at least you've tried some easy fixes first! Good luck! ... View more