Southwest Airlines Community

That's so cool!   Blake  ... View more

It's actually a bit easier than that. No need to log in. You just need the confirmation number and passenger name.   On the Southwest website's main page, choose "Change/Cancel" and input the info.   Also, be aware that -- while it's always a good idea to cancel any flight you're not going to need -- Points bookings are exempt from the "no-show" policy. If you forget to cancel but then miss the flight, your itinerary will be canceled automatically and the points refunded to your RR account. The fees will be held as Travel Funds under the confirmation number. (If you cancel in advance, you can select "request a refund," to have them returned to the original payment method.)     ... View more

Ironcally, I was on the 7 pm Midway/Love field flight last night. We delayed so that a connecting passenger could board -- and then waited a bit longer for that passenger's luggage to make it to our plane.   Of course, no one connects in Dallas at 9:15 pm so our delay wasn't going to cost anyone  a connection, although our plane was to turn around and fly back to Chicago. So it also was delayed. No one connets in Chicago after midnight either. So the delays affected no connections, which is why Southwest allowed the delays. The delays only affected the airliine's on time stats.   We were 20 minutes late. No big deal. ... View more

I have experienced flight attendants requesting for passengers to allow those with a close connection to get off first. It always creates a bit of a mess (but it has come to my rescue more than once).    I have to imagine that asking preboarders to wait seated would create a real mess. And it would be almost impossible to track.    You never know what invisible disabilities or challenges a person has... ... View more

This would seem pretty unfortunate. I've never run into this situation.   I can't imagine all opassengers for the flight would fit on one bus.   Thus it would seem to make sense to me to take all a-listers out on one bus, then b-group on another bus, and then c-group on another bus, with a final bus for any late arrivers.   Another rule of thumb probably should be to sit as close as possible to the bus door, so first on the bus could be first off the bus.  ... View more

If you have feedback about a recent flight I would recommend reaching out on Twitter or you can call customer relations at 855-234-4654    if you have general questions or want to book a flight you can call 800-435-9792 or if you have General questions you can ask here in the community as well.   hope this helps Blake  ... View more

At roughly 2,500 air miles, it's within the range of any of Southwest's 737s (perhaps with some payload restriction on the NG aircraft). And with only six or seven flights a day on three airlines, the market doesn't appear to be saturated. The only challenge that I can see is breaking into a market dominated by Alaska (Seattle's hometown airline with an outstanding service reputation) and JetBlue (another airline with an outstanding reputation and an employee culture second only to Southwest). Fares are probably already low given the carriers serving the market. It's certainly worth a try. Maybe they could test the demand out of Paine Field. ... View more

I would take that over an August flight out of LGA with no AC any day (another airline). Unfortunately, it is a tough situation; I would rather be cold than be delayed.    As for the flight attendant interaction; that sound very unlike a SW employee. As other have said, I would encourage you to store your thoughts directly with the airline.  ... View more

Travel can get tough when you thrown an emergency into the mix! Sometimes, you just have to balance the cost to the need.    I see it this way: 1) SW offers so much flexibility for changing flight and keeping fees away or low. If that means they have to be strict on the policies that do make them money, I’m ok with that, even if it sucks. 2) As a parent, I would just want to make it home. Period.    I do understand your frustration, however. I encourage you to offer your feedback directly to SW, and I hope your child is back to healthy now! ... View more

@elijahbrantley wrote: And if you aren’t able to track down any email confirmations, call SW, and they will be able to help you find it.  Be aware that, unlike in the past when reps could search using the credit card number you used to book, it's now more difficult to get a lost confirmation number via a phone rep.     EDITED TO ADD:   I just noticed the new wording now being used in email confirmations (below, replaces what I posted above). Apparently Southwest really does not want to look up a lost confirmation number for you. This makes it very clear that it's 100% on the customer to keep track of all their confirmation numbers (and any funds associated with them).   ... View more

Thanks so much! We are about to buy one. Our little frequent flyer just turned two!  ... View more

I don’t have FaceID, but the latest version still works with your fingerprint. The short answer to the digital card is no; there isn’t one.    Also, you can use your browser to save your login info (user name OR RR# and PW) so that you don’t have to type it in the app when you get logged out.  ... View more

Just a note that Southwest will cancel reservations it feels are "duplicates," and refund to the original payment method. Did you happen to have mutliple flights booked for the same day? Or overlapping itineraries? Their system may have interpreted it as a duplicate booking. If that's the case, the rep should be able to rebook at your original fare.   Please do come back and let us know what you learn, and how it works out. ... View more

@TheMiddleSeat wrote: While drink coupons are ok, you wouldn't want to miss out on getting credit card offers every other week. Definitely change your address! #sarcasm   --TheMiddleSeat Actually I get my drink coupons, change my address to yours, fly nine legs, and then change it back to me in time for drink coupons again.     ... View more

In addition to the bottle, pacifiers come in handy to create sucking.  ... View more

I totally understand your concern!  As a Hilton Diamond member, I always want to ensure that I will received my benefits and -- more importantly -- points for my stay.   I always assume that if you don't book direct, you don't get the benefits.  But I know there are exceptions (such as booking with Concur).  Also, you can earn SW points for hotel bookings; I doubt you would be able to "double dip."   I am making assumptions here, but I just wanted to share my thoughts. ... View more

Respectfully, I can't imagine the first point helping deplaning.  Have you ever been on a plane when the FAs ask passengers to let those with tight connections get off first?  It works, but it is usually difficult to have folks clear out of the way to make way for those in the back who need to get off.  It would make a tense situation, and policing it would be difficult to impossible.   Regarding the second point, SW already does not charge for checked bags, so unlike with other airlines, if folks are carrying on on SW, it is for convenience.   Bottom line is this: I continue to be blown away with how fast SW can turn a plane.  I am not sure there is any need to mess with a really effective process. ... View more

If more than one person is on the reservation (same confirmation number) you won't be able to use the app for boarding passes. Unfortunately, this continues to be a problem.    --TheMiddleSeat Did this or any other comment in the thread answer your question? Please take a moment and click the "Accept as Solution" button on the comments you found most helpful, this will be a big help to any future Community Members who have a similar question! ... View more

Purchasing EB does not guarantee any position, and there are several reasons why you may be well into the B group with EB.     First of all, there are lots of A Listers.  I am A List Pref, and it is common for me to be 3/4 of the way down in the A group.  These folks fly a lot, so SW rightfully awards them with priority boarding.  After A List Pref and the A List is EB, and there are often many folks who pay for EB.   Remember that the boarding position is no the only benefit of EB.  One of the best benefits is that you don't have to rush to check in at the 24 hour mark because SW holds your spot.  Will you be busy at that time?  EB has your back! ... View more

Thanks for the suggestions. A Southwest rep also recommended a different browser, and it's all working fine. I'm not sure where the "seat selection" header came from.... but thanks anyhow! ... View more

I was coming here to post the same! Congrats! Much-deserved! ... View more

I am working towards the companion pass as well, and we have gotten bonus points for booking car rentals, hotel stays, etc in the last few months and they have all counted towards our companion pass points! ... View more

Another great benefit of EB to consider is this: getting check in automatically is helpful if you will be busy exactly 24 hours out from your flight?  Since EB reserves you place, you don't have to be standing by to check in at the exact minute.  In a meeting? Not prob...check in later.   As folks have said, getting EB is good when you are flying between two big SW airports, which you are.  If you are travelling alone and don't care where you sit and can check in exactly 24 hours out, you are still likely to grab a window or aisle even without EB.   Good luck. ... View more

Thank you so much@elijahbrantley! I purchased one of the CARES systems just now-this solves my dilemma-so thank you!!!!    ... View more

I see both sides of this issue, so I just encourage you to consider both sides.   On one hand, six seats is definitely a lot, and if there were that many folks who were travelling together, SW offers methods for them to be able to sit together (Early Bird).  I personally believe that attempting to save that many seats is inconsiderate.  I also recently experienced a man trying to save an entire exit row, which was frustrating.   On the flip side, there are situations where there may be a legit need for someone to save a seat or two.  Take my situation, being A List Preferred, I am among the first to board the plane.  When my wife travels with me, they come on later in the A group or even in the B group.  I am going to save a seat for her.  Now, some would tell me to board with her instead of in my boarding position, but I think we can all survive my hold one seat for a couple of minutes.    I prefer that SW does not have a policy on saving seats because I fly SW multiple times a month, and this is not a problem I regularly experience.  I also believe in empowering employees.  If SW gets overly strict on the seat thing, it will undermine the benefits of open seating and could even delay the boarding process. ... View more

PHL -> BNA. Flt. 1748 if you would like to see where it went from there. I have seen them at BNA a few times and at BWI.  ... View more

Word.    One additional thought. If you need to change the flight at a later time after it is booked, be sure to log into YOUR RR account and then search for that reservation using the confirmation number.    I do this all the time to double check if the points price of the flight has gone down. If it does, you can rebook and get some points back! ... View more

I rarely fly standby, but since SW has a great same-day standby program of A Listers, this is a great enhancement! ... View more