Southwest Airlines Community

@Everyone..I've been flying for many years and have found there is no temperature that will please everyone.  I've even found as I've aged that planes just seem to be colder?  But even before that, it's always been protocol for me to just carry on with me a light jacket, that has pretty much solved the issue.  And at times, saved me at my destination where I was unprepared for the drop in temperature while I was there.  ... View more

@Bhs3034 wrote: I know what the website states about needing a boarding verification document. I just got off the phone with a customer service person and she stated a copy of the shot records for my 1.5 yr old would be more than sufficient and they only really request verification if they feel the child is over the 2 year old age limit. I will be flying out of columbus,oh. Is she correct in that the shot records would work? We have used medical records many times although a birth certificate is always welcomed as a first option.   This is also only if you are flying as a lap child, if you chose to buy a ticket for the infant then they are a regular customer and no ID is required.     ... View more

@mejohnso, BNA is my home airport, and it has been going through quite the overhaul over the past few years. I'll say this: the food options used to be pretty lackluster, and the airport secured a new vendor to work with local Nashville eateries to expand the airport dining selections. That remains a work in progress, so there are some new places today, but in the future, it will be pretty awesome! Also that means that most places have been closed either due to the pandemic or due to construction (BN, Auntie Anne's, pizza, etc. -- all closed).   Glad you got to experience the new terminal D as well -- it is beautiful! But if you want to eat, you do have to venture to other parts of the airport, at least for now. You can get coffee and beef there, but that is about it.   Today, your best bets are 400 Degrees, serving Nashville hot chicken, and Barista Parlor, serving coffee and sandwiches and pastries. 8th and Roast is good for coffee, and there are a few brewery options as well if you want a beer.   Beyond that, we wait for what is to be a much more diverse selection in the future. Please come back and visit!   Thanks for the tags, @TheMiddleSeat @ksbrg @bec102896!   ... View more

According to SW's site:   "Two adults traveling with a child six years old or younger may board during Family Boarding, which occurs after the “A” group has boarded and before the “B” group begins boarding. If the child and the adult are both holding an “A” boarding pass, they should board in their assigned boarding position."   The challenge lies in the fact that families often do not fit this mold. Ex: What happens if you have a three year old, an 8 year old, and two parents? Most gate agents are not going to separate the family to board separately; they will allow them to board together during family boarding.   I do get where you are coming from. If you have a family of seven, for example, where most of the kids are beyond the family boarding age, it can be frustrating. Ultimately, it is up to the gate agent who is boarding the plane.   If you would like to share your concerns directly with SW, you can use one of the Contact Us methods below.   ... View more