Southwest Airlines Community

@Phrinces As mentioned above you will need to contact Southwest for assistance.   --TheMiddleSeat ... View more

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The data is great.  I still bring my own disinfectant on board, I think it's just great protocol and wish everybody would board, pull out their wipes, and rub down.  nothing wrong with that unless you leave the wipe in the seat...THROW them away.  we can look at it as chipping in.   ... View more

Sorry to hear about your experience. You get such a small number of points going the survey route that I don’t find the time invested worth the reward. But that is my opinion, and I can understand your frustration.  At least they let you keep the points you had earned. I hope you’re able to use them to go somewhere fun!   ... View more

YES! ... View more

@SilviaC wrote: I think that we should all get together and try to make this public because it’s very unfair that we fly with expensive items thinking that they will be safe once we arrive to our destination. If allowing their employees to steal is a thing then maybe they should start advertising something in regards to “ don’t pack your expensive items Because they could go missing .” It’s just unbelievable that they have security cameras all around the airport,/all over the airport, it’s very easy to go back and check footage and see who opens any luggage @SilviaC    Every seasoned traveller knows to not pack expensive stuff or stuff you must have in checked luggage.   Luggage gets lost, and things get stolen from passengers on every single airline. Most times when items are taken, it is impossible to tell who actually did the taking: departure airport employees, arrival airport employees, airline employees, or TSA employees. Stings been set up at airports where theft is prevalent, and at various times employees of all groups mentioned above have been caught.   Sorry, but that is the absolute truth of the matter.   Sorry that your stuff was taken. ... View more

This thread isn't about Rewards for Opinions, but to answer your post anyway:   As a member of our program you may only have one account, provide accurate profile information and survey responses   ^My guess is they took issue with either providing an accurate profile or your survey responses, not if you had more than 1 account. You need to keep your profile active and give accurate survey responses. If you don't do this they have the right to suspend your account for inactivity or if they feel you are manipulating survey responses or not taking them seriously.   --Jessica ... View more

Hi Jessica.   That option apparently only is available for travel funds with a 9/7/22 expiration date.   Since the OP apparently failed to rebook and cancel before 9/7/20, that option is not available for him/her. ... View more

I mean definitely keep doing the temperature checks @SWFlyer007 - it's a low overhead option to stop a few obvious cases from boarding. (Or watching a movie, or dining, etc.)   But if you do see someone getting readings in the low 90's, they probably have the sensor too far from the subject's forehead. It reads a cone from the end - its a myth that the red dot coming out the end is the place that the reading comes from - actually the sensor sees an expanding cone from the end so if you were really close to the person it would be reading an area the size of a coin, but if you were two feet away it would be reading the average temperature of an area the size of a dinner plate.    Anyway - tell them to get closer, they aren't doing any good by sampling the temperature of your whole head and the room behind you.   Hopefully we'll keep looking at more advanced options for faster testing though. Maybe they could do the same for flu. A lot of people toss it around as the "do nothing" comparison - after seeing some of the comparisons it affects quite a few people too and I hadn't realized how many deaths, besides knocking people out of commission for days.      ... View more

If you bought a fully refundable ticket, you can get your money back.   If you bought a non refundable ticket, you will get a travel fund. ... View more

Normally travel insurance pays when there is some medical condition that impacts the individual traveler.   If you cancelled because you were concerned about the virus (as opposed to having it), you probably don't qualify for a refund. Se the rules of your specific policy for details.   The good news is you have two years to use your travel funds (assuming you cancelled between 3/1 and 9/7) ... View more

No estimated date on when this might start.  I also heard somewhere, flight to Ft. Meyers? ... View more

@ericjames wrote: I cannot see the movement assets from the others that were on a similar reservation.. the movement reserves have vanished.    I'm not certain, but if you're referring to a multi-passenger reservation, be aware that each passenger will see their own funds in their own account. ... View more

Has this actually been resolved?  Because I'm having the same login issue on my iphone. Thanks ... View more

@lembree    My flights in October have the waiver right now so your might as well and you can change to the correct flight you want.  ... View more

Can now convert Travel Funds to RR Points which have no exp date and can be used by anyone!  Limited time to do it though. ... View more

If you didn't cancel and rebook the flights within the 24 hour period of booking them, you can simply go on the Southwest web site or app and change the flights, and the difference in price will be a travel credit that you can use in the future (until 2022).   --Jessica ... View more

Are you trying to change a flight in which the airline rebooked you?   I had something like what you are describing happen to me one time when that happened. ... View more

Same here.   I think I have about 7 flights that I might decide to switch over.   ... View more

Since I book 90% of the time through SW Booking.com (and just did this Monday and Tuesday this week) I've not had any issues do so.  I'd say I book about 20 rooms per year for the past 5 years.  With that said, I also find your reply to be odd, not saying it isn't true, just odd.  For one, I've never had any airlines, including SWA ever tell me it was their fault when something went wrong.   Maybe you're the fortunate one, but nobody I've ever known has ever told me that either.   I'm sorry that you are experiencing any issues and hope they get resolved.  I checked this morning and already had my 1,000 points from the first stay.     ... View more

I hope this happens for you.  However, there are still dinosaurs like me who still uses a phone that is about 12 years old.  I don't get apps, nor anything other than a phone call and occasional text.  So I would be your adversary if SWA said they were going to go to app-only drink coupons.  ... View more

Not quite the solution.  You're assuming that there is another non-stop flight.  I have a trip from NM to CALI which was a non-stop (actually to of them) One to LAX and the other to San Jose.  Both were non-stop, now they both are with connections.  When I got the email to make a change I went in and looked.  NONE, ZERO, NODDA, non-stop flights at all even at red eye times.  And we are talking about flights for less than 2.5 hours.  I'm just saying.  ... View more

Why would you book your trip with another airline instead of booking directly on Southwest (and not Southwest Vacations)? I used to use Southwest Vacations, back in the days when they mailed you physical airplane tickets (!!) but I stopped using them when I realized that many hotels consider them a third party service, and you don't get hotel loyalty points (for example, MGM Resorts or Caesars Entertainment properties) when you book the hotel through a third party. So, I book my flight and my hotel separately. For trips where I don't care about hotel loyalty, sometimes I'll book through Southwest Hotels (which goes through Booking.com now), and the nice thing about that is I get Rapid Rewards points for my stay.    --Jessica ... View more

My flights are always changing too - but always the times, never the departure date! If my flight suddenly changed to 2 days earlier I would be in a panic! Glad you got it sorted out.   --Jessica ... View more

The option to convert travel funds to Rapid Rewards points is now live in the My Account section of the SW website!     ... View more

@91uclapka Note that the option to convert travel funds to SW RR points is now live.  You can find the option toward to top of your My Account section on the SW website.     ... View more

@Leonardo83 wrote: I am in the same situation wich for my is utterly disappointing I bought 4 plane   I suggest you read that enforcement notice. Here's basically what it says:   1) Airlines  must offer refunds on refundable tickets   2) Airlines must offer refunds whenever airlines cancel  flights   That's exactly what Southwest is doing. ... View more

To be clear: In order to apply for a Chase Business Credit Card (including the Southwest Rapid Rewards card) you need to have an existing relationship with Chase. To apply, follow the link above, which will require you to log into your Chase account(s) before presenting an application link.   Be aware that approvals for business cards have been significantly restricted by Chase since April. ... View more

A best practice is to book each leg of your trip individually.  The benefit is that if one leg goes down, you can rebook and get your points back or a refund or travel funds (depending on ticket type). You can do that without even having to touch the other leg.   You can always reach out to SW via social media or the app chat feature if you are looking to rebook at a cheaper price. They can handle that quickly and can isolate the leg of the trip you are looking to change.      ... View more