Southwest Airlines Community

In response to my DOT complaint, Southwest reached out to me and asked me to file the paperwork AGAIN including the receipts, numbers, dates of flights etc. which I did.   Hope is what keeps us humans going 🙂   ... View more

Good information to know, I've often wondered what I would do should I lose my identification while on travel.  That came from a near situation of losing my driver's license (only form of ID) only to actually find it hidden deep in my carry-on bag after I dumped everything out near the ticket counter.  THANK YOU ... View more

@tenaciouss I've booked over 100 rooms through the SWA hotel (booking.com) process and have to say only once did I have any issue.  That once was my fault for not seeing no cancelation, however, I still got it cancelled by going through the process of contacting booking.com and working with the hotel.  In the end, it's up to the hotel to force you to keep the room, or courteously cancel it.  With all that said, I know that it's often cheaper by direct contact with the hotel, but you get no SWA points.  I've had a companion pass for the past 6 years primarily due to the fact I use the SWA link to bookings and get on some stays up to 8,000 SWA points.  Getting something, I need any way, a hotel room, and paying a bit more than rack price that helps me get companion, Priceless.  To end this, no I've not had any issues with SWA and booking.com on any of the hundreds of bookings I've made.   ... View more

@New Arrival.  No context to your post only makes us loyal customers glad you won't be on any flights with us....THANK YOU.  Enjoy the added cost for you bags when you fly. ... View more

Sorry for your experience, but who in their right mind puts anything of value in a checked bag anymore.  I know you said you didn't want it to be considered as a weapon, but maybe that inconvenience seems a bit more appealing than what you're going through.     Word to the wise, computers, cameras, IPads, Jewelry, etc., should be in your purse, backpack, carry on, or small suitcase carry on....   ... View more

@TheMiddleSeat @Diablito1269 Good point middle seat.  I've made complaints on here and the majority of the time provided data with those issues.  I see no evidence to your complaint, however, Middle Seat, does.   ... View more

@ SWA, Senior discrimination....🙄🤔😁 ... View more

@NONSTOP1 It appears you just reply to posts without reading the previous posts of possible solutions.  I agree, maybe somebody at SWA could come up with a simpler process to this.   ... View more

To my dear legal scholar,   The judge does not have to agree to a settlement if the plaintiff wants to withdraw the case.  I don't know where you get your information.  I anticipate that the case will be SETTLED and the complaint withdrawn.   Please do some research before responding to posts.  Thank you. ... View more

@sw_since_2009 wrote: I've called in to SW a couple times with this error and they say the only option is to go to the counter at the airport which is a waste of time since I do not check bags.  Do you remember what the person from SW support did on the phone?     Earlier in the thread a poster said that he/she simply added the KTN to the traveler profile, and then reprinted the boarding pass which then showed the words "TSA Pre." ... View more

You bring up an interesting point.  You sit in the middle, and if someone wants the seat, you move to the aisle or window and say go for it!   Interesting.  I guess you can do that because you are choosing any open seat.  It is kinda like preboarding.  You are required to "self declare" as a person in need, but you must do this on each flight.  That says that the declaration expires at some point after you make the declaration.   So, I guess you can "self declare" as a person in need, get your seat, then withdraw your declaration.  Interesting. ... View more

Well said, and exactly my attitude during the disruption. Was it a bit of a disappointment? Yes, but not the end of the world and we planned alternate activities at home instead of in FL. It was all good.   In return, Southwest rescheduled my travel to January with no change fees, extended my companion pass (which should have expired because I didn't get that last end-of-year flight in) so that my companion could fly with me, and they gave me 50,000 points (already deposited in my account). Totally unexpected, what's not to like?   Thanks again Southwest, I appreciate everything you do to make things right under difficult circumstances.   -Will (where there's a will there's away) ... View more

@bec102896 wrote: I would recommend booking one way flights so you can use the pass on the outbound flight then just pay for the return. It might give you errors if you try to add the companion  to a Round Trip booking since the return would bed after the pass expires  A+ recommendation here  ☝🏻 ... View more

You have the right to be heard.  You have the right to disagree, as do the other members of this board.   It is important that everyone have the right to express their views.  Right now, Southwest is under severe criticism for how they have handled everything related to the last ten days.  Other airlines have had a blip, but what has gone on with Southwest is a disaster.   Never have I read a blog board where someone referred to Southwest as "SouthWORST".  That is sad. ... View more

I'm going to say SWA did have some control over the overall mess up this year, having an outdated system we are finding out.  It's sad that so many had to experience such a bad holiday meltdown that coincided with a storm.     Hopefully SWA makes all passengers as whole as they can and learn to move on and get things fixed and improved.     I still love their programs.  When I heard of the upcoming travel passengers increase and then the storm, I canceled all my DEC flights for future credits.       ... View more

Yeah, they do read them.  The forum is here and they like to see what people are saying.   Not sure where you get this information but yes, they do read this forum. ... View more

You can no longer rebook online. I just get error messages. My only option would be to start a new reservation. The problems keep changing and getting worse. The only rebook option is going to an airport gate station, apparently. Phone lines are down.   ... View more

You’re unbelievable. I have a companion, so I can’t get the online booking to work. Worse, their next flight that is available basically makes my entire trip pointless. This isn’t a 1 day delay, the app says they don’t have a flight till Thursday night with an open seat and that isn’t even assured.  I haven’t had a vacation in a year and not only have they ruined the scheduled vacation I planned for 3 months (can’t cancel it), I lose the days, and worse, they ruined my Christmas, because by the time I get there, the other half of the family will have gone home.  I was on hold for 3 hours and 14 minutes when I heard what sounded like the VOIP server crashing and the call drop.  https://imgurDOTcom/a/UcpxFSE   It’a almost 1am   This is all around incompetence and the CEO should be fired Monday morning.  I was a huge fan of SWA. No more, I will never recommend them again, I will never be loyal to them again.  ... View more

I like the idea of the rewards for opinions. I am able to top off my points instead of buying some. You just have to know how to use it  ... View more

This note was included in the email that went out on October 21.  I'm guessing nothing will change until then.       --TheMiddleSeat ... View more

@SWFlyer007 wrote: Hence why I buy my luggage at Goodwill, and it really isn't worth that much to begin with.  That's just me.  I hope you make your claim, and you get the outcome you seek.   I tried this in Vegas and the selection was surprisingly not that great. Maybe it was the wrong part of town for that.        ... View more

@Chippy Obviously this is an issue with you.  I take no issue with it personally, at least for now.  I think that all airline employees have gone through so much these past 2 plus year and want to give them a break.  And I also see nothing about those seats that entice me to sit in them even when they are available.  Since I'm only 5'8 and 175 pounds, I guess I don't need any extra room, but that's just me.   ... View more

You are welcome.  They are so good. ... View more

@dfwskier Totally agree.  I personally think there should also be military discounts just for general travel not booked through the military.  JMO. ... View more

@CupCrusher40 wrote: when will TSA let us for shopping Apparently they do this now at PIT and a few other airports. I forget the other one that I saw taking the more liberal stance on passes.         ... View more

Deadheading is when someone is traveling without pay to go to another place to get to where they have to work ... View more

Go for it guys, we need more "qualified" pilots.... ... View more

Very true. No method of travel is perfect, but most of the time Southwest gets it right. I appreciate your input here and hope to see more of your contributions in the Community.   --TheMiddleSeat ... View more

@bwallet NO, my statement is that 35% are on the WGA..   But that was just an estimate not trying to be exact.   ... View more

@TheMiddleSeat   As always, a wealth of information.  That makes sense.    ... View more