Well said, and exactly my attitude during the disruption. Was it a bit of a disappointment? Yes, but not the end of the world and we planned alternate activities at home instead of in FL. It was all good.
In return, Southwest rescheduled my travel to January with no change fees, extended my companion pass (which should have expired because I didn't get that last end-of-year flight in) so that my companion could fly with me, and they gave me 50,000 points (already deposited in my account). Totally unexpected, what's not to like?
Thanks again Southwest, I appreciate everything you do to make things right under difficult circumstances.
-Will (where there's a will there's away)
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12-30-2022
10:54 AM
12-30-2022
10:54 AM
@bec102896 wrote:
I would recommend booking one way flights so you can use the pass on the outbound flight then just pay for the return. It might give you errors if you try to add the companion to a Round Trip booking since the return would bed after the pass expires
A+ recommendation here ☝🏻
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12-29-2022
08:43 AM
You have the right to be heard. You have the right to disagree, as do the other members of this board.
It is important that everyone have the right to express their views. Right now, Southwest is under severe criticism for how they have handled everything related to the last ten days. Other airlines have had a blip, but what has gone on with Southwest is a disaster.
Never have I read a blog board where someone referred to Southwest as "SouthWORST". That is sad.
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12-27-2022
05:31 PM
I'm going to say SWA did have some control over the overall mess up this year, having an outdated system we are finding out. It's sad that so many had to experience such a bad holiday meltdown that coincided with a storm.
Hopefully SWA makes all passengers as whole as they can and learn to move on and get things fixed and improved.
I still love their programs. When I heard of the upcoming travel passengers increase and then the storm, I canceled all my DEC flights for future credits.
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12-27-2022
05:31 PM
12-27-2022
05:31 PM
Yeah, they do read them. The forum is here and they like to see what people are saying.
Not sure where you get this information but yes, they do read this forum.
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12-27-2022
11:41 AM
12-27-2022
11:41 AM
You can no longer rebook online. I just get error messages. My only option would be to start a new reservation. The problems keep changing and getting worse. The only rebook option is going to an airport gate station, apparently. Phone lines are down.
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12-26-2022
01:59 AM
12-26-2022
01:59 AM
You’re unbelievable. I have a companion, so I can’t get the online booking to work. Worse, their next flight that is available basically makes my entire trip pointless. This isn’t a 1 day delay, the app says they don’t have a flight till Thursday night with an open seat and that isn’t even assured. I haven’t had a vacation in a year and not only have they ruined the scheduled vacation I planned for 3 months (can’t cancel it), I lose the days, and worse, they ruined my Christmas, because by the time I get there, the other half of the family will have gone home.
I was on hold for 3 hours and 14 minutes when I heard what sounded like the VOIP server crashing and the call drop.
https://imgurDOTcom/a/UcpxFSE
It’a almost 1am
This is all around incompetence and the CEO should be fired Monday morning.
I was a huge fan of SWA. No more, I will never recommend them again, I will never be loyal to them again.
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I like the idea of the rewards for opinions. I am able to top off my points instead of buying some. You just have to know how to use it
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11-11-2022
03:22 PM
11-11-2022
03:22 PM
@Akangela1 wrote:
As a 22 year veteran, I decided to respond to this comment despite the fact that it’ll make very little difference.
Actually, it will make no difference at all.
Why?
Answer: because this is a customer to customer forum that is used to obtain information, complain and compliment. Issues are not "fixed" here.
If you want to try to "fix" an issue, then you need to contact SW directly. To do so. click on "contact us" below and proceed.
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This note was included in the email that went out on October 21. I'm guessing nothing will change until then.
--TheMiddleSeat
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09-11-2022
07:34 AM
09-11-2022
07:34 AM
@SWFlyer007 wrote:
Hence why I buy my luggage at Goodwill, and it really isn't worth that much to begin with. That's just me. I hope you make your claim, and you get the outcome you seek.
I tried this in Vegas and the selection was surprisingly not that great. Maybe it was the wrong part of town for that.
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@Chippy Obviously this is an issue with you. I take no issue with it personally, at least for now. I think that all airline employees have gone through so much these past 2 plus year and want to give them a break. And I also see nothing about those seats that entice me to sit in them even when they are available. Since I'm only 5'8 and 175 pounds, I guess I don't need any extra room, but that's just me.
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09-06-2022
11:19 PM
1 Love
@dfwskier Totally agree. I personally think there should also be military discounts just for general travel not booked through the military. JMO.
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08-18-2022
12:32 AM
08-18-2022
12:32 AM
@CupCrusher40 wrote:
when will TSA let us for shopping
Apparently they do this now at PIT and a few other airports. I forget the other one that I saw taking the more liberal stance on passes.
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08-14-2022
09:17 PM
08-14-2022
09:17 PM
Deadheading is when someone is traveling without pay to go to another place to get to where they have to work
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08-13-2022
03:00 PM
1 Love
Very true. No method of travel is perfect, but most of the time Southwest gets it right.
I appreciate your input here and hope to see more of your contributions in the Community.
--TheMiddleSeat
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08-13-2022
11:52 AM
@bwallet NO, my statement is that 35% are on the WGA.. But that was just an estimate not trying to be exact.
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08-13-2022
11:49 AM
08-13-2022
11:49 AM
@TheMiddleSeat As always, a wealth of information. That makes sense.
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@parpitt1 wrote:
I did not know that Southwest even accepted Paypal?
Oh they do, it's the main way I pay. I use PayPal for most things when I can and I have used it in this exact scenario to pay the taxes/fees for an otherwise free flight. I feel like it's an extra layer of protection vs entering your CC details directly on a site.
Anyway -- I would have checked my reservation immediately after booking (same day) and I would have started raising an alarm if I didn't see my reservation in my account.
--Jessica
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07-23-2022
08:10 AM
07-23-2022
08:10 AM
@dfwskier wrote:
Just put a carry on / computer case / jacket in the "saved" seat, Most won't ask if someone is sitting there
My only exception to this is the extra legroom exit row seats. Don’t be trying to save both of the other seats. Either aisle or window, plus a middle doesn’t bother me.
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On vaccinations: At one point, it was required as Southwest is a federal contractor but it has now become part of a gray area. I believe it is requested that you provide documentation of vaccination when you apply for a position, but Southwest does provide accommodations for various exemptions to answer your question. Your recruiter might be able to inform you on how to request an accommodation through the hiring process.
Hope this helps!
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I'm going to say, I appreciate your palate choice, but in life there are changes even if we don't like them. My suggestion, go to a bar prior to boarding and drink all the BM's you desire, hopefully that helps.
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07-01-2022
07:54 PM
07-01-2022
07:54 PM
I hate dogs??? I love dogs more than people. Dogs are better than people. Your statement is a perfect example of why I feel this way.
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06-23-2022
07:00 PM
06-23-2022
07:00 PM
This isn't trying to be sarcastic, but each window does have a shade that slides up and down. Just FYI. If you're thinking that others might want a window open, there are also certain rows that don't have a window at all. I hope this helps.
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06-23-2022
06:55 PM
06-23-2022
06:55 PM
Not trying to bully anyone, but I wouldn't consider any refund outside of the policy that I've established. SWA and many other companies worked and tried to do what they could during a crazy time of our lives, but they, or anyone, could guarantee everyone was going to be satisfied. Not just with airlines, but other issues and services as well I had to bite the bullet and move on. No, I wasn't happy, but I've not tried to make others feel bad as like with SWA, there were policies in place that I didn't take the time to fully go over and it's my fault. I hope this is just a minor blip in your life and you can move on and maybe I will see you on a future flight, if not, good, I have an empty middle seat.
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06-17-2022
07:59 AM
1 Love
Thanks so much for caring. However, enjoy your retirement as well!!
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06-02-2022
04:32 PM
06-02-2022
04:32 PM
I definitely understand the frustration. My biggest issue would be that of price because it doesn't seem to reflect that of a low cost airline. Now a lot of that is due to higher fuel costs right now, so I can give a little slack. As far as the delays and cancelations, all airlines are being affected by weather, pilot/staff shortages, among other things. So, Southwest isn't the only one affected here. Don't forget we're still on our way out of a pandemic. People are still getting sick, so there's going to be callouts.
As far as "Other airlines offer a wider range of nonstop flights and red eye flights!" I will definitely agree with you on the redeye flights and hopefully they're in Southwest's future. As for the nonstop flights, that is true to a degree, but really only if you include long-haul and the regionals (SkyWest, Envoy Air, ExpressJet, etc). Comparing just the domestic mainline networks, Southwest has more airports with more service than most of the legacy carriers. American has the most number of hubs at 10, which means for the most part, on a legacy carrier, you're not going to have service to more than 10 airports unless it's from their hub (American - 10 hubs; Delta - 9 hubs; United - 7 hubs). On Southwest, you can get service to at least 10 airports from a whopping 50 airports! Now some of these are on a more seasonal basis, but that's still a lot of airports with at least 10 nonstop destinations on Southwest. And there's even a lot with service to 8 or 9 airports, not to mention, Southwest has the most nonstop service to Cancun and San Jose del Cabo in Mexico.
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