Southwest Airlines Community

@SoCalFlyer97 wrote: @sshoate wrote: I just came back from a trip to Miami. I really didn't have anything expensive. But, for some reason the TSA wanted to steal worn earrings and small bottle 50ml of unopened alcohol. They really had to dig because my suitcase was packed. Then, they unzipped my toiletries bag opened my toothbrush holder and done whatever with it. I dont want to even know but there were brown spot in the bristles and on the side. I through the entire thing in the TRASH! I'm wondering are they taking bags in a secluded area to go through and steal whatever or is EVERYONE working for TSA thieves and no one says anything!!  And, if you put a lock on your bag they will break it steal your items do disgusting things to your toothbrush. So you come out way worse then just the stolen items. Ive learned my lesson, if there are items other than clothes put in carry on or personal item. I didnt have this problem with any other airline. As much as flights are there should be cameras EVERYWHERE TSA agents would take your luggage. Fire them..its a revolving job anyway sobthey would not be out much! I'm sure a full day's flights would pay for them. It would slow down the thievery and inappropriate things. Just a thought!!   Hello-   My experiences through the TSA checkpoint have always been professional both at my home airport at SAN and abroad. I think the alcohol may have flagged the carry-on for secondary inspection. Did you use the PreCheck or standard screening lane? If standard screening, was the 3-1-1 bag with the alcohol properly removed from the luggage before running it through the x-ray machine?   I'm able to use the PreCheck lane and should my bag get pulled for a secondary, I usually ask what specifically they're looking for and I'll point the agent to the appropriate area of the bag to assist them with their inspection. I always have my laptop, electronics and 3-1-1 bag packed in an area that can be easily accessed in the event of a secondary. Here's TSA's guidelines on alcohol for carry-on:   Alcohol: Permitted if less than or equal to 3.4oz/100 ml and stowed in a 3-1-1 compliant quart-sized bag.   If you believe everything in your carry-on and 3-1-1 bag was compliant and you believe your property was unfairly damaged or taken during an routine secondary inspection, I would file a complaint and provide your approximate time you went through the TSA Checkpoint, airport location and checkpoint location, which lane (standard lane or PreCheck), and flight number. The checkpoints have decent surveillance which should allow for a proper investigation.   https://www.tsa.gov/contact-center/form/complaints I think they were referring to their checked luggage. This still seems out of the ordinary though, and likely still the case that the liquid items were what caused it to be investigated further in the back.     ... View more

Hey, @Danielm1434!   So sorry for any confusion here! Were you able to connect with our Careers Team to get an update on this Nashville Ramp Agent application?  ... View more

Hello! Since this forum is customer-to-customer, I would email Southwest or contact Customer Relations with a brief message outlining the incidents involving your trip as well as a line-item detail of all your accommodation costs accrued as a result of your flight being cancelled. This appears to be a controllable cancellation in which Southwest has committed to provide complimentary accommodation.   However, I find it strange that the gate CSA who rebooked your Sunday cancelled segment to Tuesday said "no" when you found a Monday transportation option and wanted to move forward with that. Normally, protocol would be for the CSA to refund you for the cancelled segment regardless of which fare class you booked so you can move forward with your Monday alternative. I would bring this up to Customer Relations. ... View more

@StAugustine wrote: Probably kinda musty at this point. 🤣 good point! 😂 ... View more

@ronirvnge wrote: i see, thank you  If you want to manage her tickets online, then you can setup a RR account for her and add the flight retroactively with the new RR#.   There’s not any functionality right now to manage family members’ tickets other than through their own account.   The exception would be if you are also flying and then book it all in one reservation then you can see the tickets for others on your same confirmation number.           ... View more

I know last night/this AM SW had some maintenance  going on because I got this message when I was trying to change my flight    maybe that affected the look of the site 🤷‍ but I’ll be in Orlando in just a few hours for a layover    ... View more

Keep in mind that your suitcase needs to meet the dimensional requirements.   But yes, if you have a third item, and that item is placed inside one of the other items, then you do not count the item that is inside another item.   I would recommend that you check your bags as it makes boarding easier for everyone.  Carry on the purse only. ... View more

That’s terrible.   He’s small for his age so I he can say he’s 12 for the next year or so.   I was afraid that would happen so that’s why I was just gonna eat it and get him his Ken tsa pre number.   i already used my credit card to get numbers for others in the family.   Global entry would be nice but we have to travel two hours away to get it and if so , he’d be the only one with it.   We are going international soon but it’s not enough time to get for all five of us.  ... View more

@jksobonya wrote: @DancingDavidE wrote: Good news @jksobonya there will be more pizza options at Midway soon.   https://www.chicagotribune.com/business/transportation/ct-biz-new-midway-concessions-20230622-zdlllltrubckpoopielqhzbf5i-story.html     I can't read it due to a paywall but are they finally bringing in deep dish?! 😄 😄 😄    Excited for some new options!    --Jessica Connie's Pizza - they hopefully will have thin and deep dish available. Here is the restaurant menu, obviously it will be reduced from this level of coverage but who knows?     ... View more

Hey @YeahNoMaybe thanks for sharing your feedback! While that is currently not a capability we are able to offer, I'll definitely take note of this.  ... View more

Unfortunately that didn't happen. ... View more

@Loyalcustomer22 I’m so confused why you would blame SW for bedbugs if you intentionally left your personal items on the dirty floor at an airport? I’ve never experienced an issue like this, but I also don’t put my personal belongings on the dirty floor in a public space.  ... View more

For starters, you'll need a current passport (assuming US citizenship). ... View more

Hey, @wren333!   Thanks so much for your post & interest in joining our Birmingham Team!  I did some digging, and it looks like our Team reached out to you Sunday afternoon, with more information to get set up for an interview! While working through many Candidates and applications at once, it can take some time to hear back. But our Careers Team is working to provide the best Candidate Experience possible, and we truly appreciate your patience as our Team worked to follow up with you.    Wishing you the best of luck!  ... View more

@kbs915 wrote: Yes, I've upgraded my family when they're flying with me 🙂 My question is when I buy a ticket for my son who is flying solo and whether the upgraded boarding will be refunded on my SW Priority. I'm trying to find out it just sees a charge for an upgraded boarding to use one of the 4 free passes or if the system is specifically looking WHO the upgraded boarding is for 🙂 Yes, it should work as described, it has for me.     ... View more

Hey, @Xplorer1995!   Depending on the position, those time off requests can vary a bit! For our Ground Operations positions at our stations, there is a way to request time off in advance! There are also opportunities to shift trade or coordinate with your Cohearts to get a shift covered - our Ground Operations Teams are pretty crafty in making their schedules work. 😊   ... View more

@SWFlyer007 wrote: @dfwskier  But it does now fly to Bozeman, MT.  Go figure   SW opened up 6 or 7 (maybe more) new airports in '21 I think - nothing since then.   Things may change when the MAX7s start showing up. They haven't even been certified yet -- maybe 4 years late at this point... ... View more

Call Southwest directly and ask the date and invoice number to verify that they actually sent this. ... View more

50 minutes late, no need to use the word “debacle” here. Come on, let’s get a grip. Since it wasn’t weather-related, you should indeed be due a small voucher. Just call and politely (key word), say, hey, this was an imposition on me and my family based on SWA operations decision, is there the possibility of some recompense here? and I bet you’ll be offered something reasonable for your…50 minutes. ... View more

@floridaguy wrote:      .  However, one of the top measures of any airline is the number of on-time arrivals and on-time departures.   and yet the feds only measure on time arrivals / cancellations ... View more

In my experience, what shows on your account is where you are a passenger on that same booking.  If you book a flight for someone else, that shows on their account. ... View more

While this is all great theater, the question is whether the overhead bin space is assigned to the seats in the adjacent area.     My previous experience on these flights is NO, not due to how I "feel", but what I have "actually observed" as a matter of fact.   If the flight becomes full the flight attendant will advise passengers to use whatever bin space is available.  There is no rule that says my bag has to be adjacent to my seat.  If there is one, show me.   Personally, I'd prefer that the flight attendants focus on seat saving and excessive carry on which would have likely resulted in plenty of bin space. ... View more

I cannot tell if this is a serious question or a joke.   But IF, and IF a gate agent puts everyone on the wrong plane, I find that hard to believe given that the QR code on the boarding pass is matched to you and the flight.  That gate would also have to be aligned with your flight otherwise the system will bounce your boarding pass back indicating the wrong flight.     ... View more

What is different is that Southwest places emphasis on boarding position and then allows people to board ahead of them causing frustration.   What is different is that Southwest has open seating to accommodate a faster turnaround time for planes and then allows people to board with excessive and oversized carry on items.   What is different is that Southwest has open seating to accommodate a faster turnaround and also places an emphasis on open seating and then allows people to save seats completely nullifying the open seating.     ... View more

@PettyIntrigues wrote: Ack! Sorry to hear that but I feel a little less crazy/unperceptive. FWIW both of my legs yesterday stayed A16, so maybe this is just a random gremlin. Hopefully it gets fixed soon though, people pay for those higher boarding numbers one way or the other. If those spots remain empty then no problem, or if the "real" assignments are as issued on the boarding passes and there is some issue with the display then that's also fine.   Backfilling them if they were meant to go to the first person would be bad though.         ... View more

This has been discussed endless times before.  Southwest doesn't have a policy on every single element of the flight experience.  However, with open seating, there is no assigned or reserved seating.   I have personally occupied a seat that was "saved" and I told the individual that it was a great subject for a book, but not supported on Southwest.  The individual didn't complain.   I suggest everyone else do the same. ... View more

@floridaguy wrote: Yes, let's close all airlines.  We can all drive or take the train.   Next time I go overseas, I'll drive across the Trans-Atlantic turnpike.   Thanks for the feedback. That’s what cruise ships are for but instead of 8-12 hours it might take 2 days    i guess we can take boats and cars everywhere though if we close the airlines Uber from Florida to Texas 😂  ... View more

That's the gate agent simply not following the rules.  This has been discussed many times. ... View more