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209
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11
Solutions
10-25-2022
06:30 PM
@BarbaraR wrote:
My point in posting this is to provide the company an opportunity to defend how they do business ( I have not seen that so far)
No one from Southwest or their partners monitors this Community to respond to your complaints. If you want a response contact Southwest or the other company directly.
--TheMiddleSeat
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10-25-2022
03:30 PM
10-25-2022
03:30 PM
Thanks for the tag, @bec102896.
This conversation does appear to have gotten heated and I'll be turning off the commenting functionality. While this is a Customer-to-Customer forum we do ask that you keep our Community Guidelines when engaging in the forum.
Thanks,
Cheyenne
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You can pass along to kudos to Southwest so they can recognize the employee
Submitting a Customer Service Compliment
--TheMiddleSeat
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Yeah, Southwest goes to great lengths to provide great service and people squabble over preboarding, late flights, and so on. Let them fly another airline.
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10-24-2022
11:51 AM
Yes, it is.
This nonsense needs to be addressed. I am in favor of a lifetime ban on air travel in the US to the offender(s).
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10-24-2022
07:41 AM
You were absolutely correct about adding the RR number. I had to change a reservation, added the RR number, and everything showed up.
It's my recollection that previously if you were booking with points and filled in the box with your RR number, the system made you remove it before you could move on. In any event, thank you for solving the problem for me. Now, why didn't any of the Southwest people give me the answer years ago?
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10-23-2022
07:40 PM
1 Love
I wish you many enjoyable years with the Southwest family. Enjoy the ride and have fun.
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10-23-2022
12:20 PM
It is what it is. Insist that they add another LUV Voucher to compensate you for your trouble.
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@Meaw2007 wrote:
so my advice if you have time stay with your love one until someone comes….
If anyone needs to hear this advice then I'm sorry for them. If you have time why would you leave before being sure they were taken care of?
Then Part B - if the person needing assistance is there and realizing things aren't going well, you need to ask for some help. I've seen pilots and other staff pushing people. I've offered my services as a civilian to a lady that was needing help at BWI when there weren't enough people to assist. Look for another able-bodied passenger and ask them.
People walking by don't automatically know that your mother is going to miss her flight.
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10-21-2022
12:55 PM
1 Love
That's what I always told my business peers. For any meeting, I flew in the night before. PERIOD
I have watched people stroll in after lunch many, many times when the meeting started at 8:00 AM. You basically wasted your time if you missed more than half of the day.
Getting people to change is like getting a mountain to speak.
Everyone knows best and everyone is the expert, especially here on this board.
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10-20-2022
06:53 PM
I don't care for your tone either.
Anyone with a disability has rights and I am beyond tired of the complaining that someone gets on a plane before them, etc. etc. etc.
The number of posts about everyone bickering about seating is so old I can't describe words for it.
Fly Delta. I used to when I was in Atlanta. Get your assigned seat and ride First Class like I did for 20 years
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10-20-2022
05:30 AM
10-20-2022
05:30 AM
Federal laws governing the issue of credit do not permit any type of punitive reaction from the lender where they believe you will get the card and just sit on it, so they are not going to issue the card.
If you have excessive debt, then the decision to deny credit is legitimate.
My response was viewed as a solution, so let's leave it at that.
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You could get creative and turn a 2 segment trip into a 4 segment trip. How?
Well, instead of flying MDW/ DEN and DEN/MDW for example you could buy two multi city trips: MDW/MCI/DEN and DEN/MCI/MDW . That earns you 4 segments.
To start, look at where you are flying and which flights involve connections. Then build a multi city trip between those three cities.
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@floridaguy wrote:
All of the fuss over early check in doesn't mean much when two dozen pre board passengers go on ahead of everyone else, even if they paid $2 Million per ticket.
...over the ocean blue...
There were 4 pre boarders on my flight tonight from AUS sold out flight to SNA right after the music festival in Austin where all flights are jam packed
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@floridaguy wrote:
A better response would be:
You were certainly welcome to post that as a reply instead of just complaining about my tone. It would have been slightly more productive and useful. I will note that now that Southwest sends emails informing the RR account holder that points have been deducted from their account it is not necessary to "monitor" their account. Clearly the OP was seeking assistance from the Community and you failed to inform them as to why that would not work. Explaining why a post to the Community is not going to get them the help they need is important to reduce frustration when they are just told to go elsewhere.
Nice try though.
--TheMiddleSeat
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10-15-2022
02:17 PM
10-15-2022
02:17 PM
@Dlthibodeaux wrote:
It mentions that we will need aa “BVD” aka boarding verification document. Where is this obtained?
From the traveling with an infant FAQ:
"you’ll need a Boarding Verification Document (BVD) for the infant so they can board. BVDs can be printed at the airport on the day of travel"
--TheMiddleSeat
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10-13-2022
05:22 PM
10-13-2022
05:22 PM
Everyone here is an aeronautics attorney I see...
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10-13-2022
10:48 AM
10-13-2022
10:48 AM
@Flymenot wrote:
at least the staff can ask once the plane is boarded hey who wants to come up front and grab one if these seats that were advertised as BUSINESS CLASS,
Southwest does not advertise BUSINESS CLASS seats because it has no BUSINESS CLASS seats on it's planes.
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10-12-2022
07:09 PM
I would agree that a better airport code would be used for the Andromeda galaxy.
Thanks for clarifying.
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10-12-2022
01:44 PM
completely sold out 😞 chicago must be popular next week! 😞 Thanks so much for your reply!
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10-07-2022
07:56 AM
10-07-2022
07:56 AM
@pupilpath wrote:
Your complaint might have been credible except that you included a spam link -- which I have reported.
Say goodbye to your post -- very soon.
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10-07-2022
04:20 AM
10-07-2022
04:20 AM
I preboard on every flight. It is my right.
I do not need the wheelchair but do meet the criteria. I often have one companion but never five. I agree that it should be better managed.
Ultimately, Southwest created this perfect storm. When you have unassigned seats and also must comply with the Air Carrier Act, those that preboard get the best selection of seats. That is not to be blamed on people who preboard, that is Southwest's own brew.
This subject has been complained about for YEARS and has not changed.
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10-07-2022
04:15 AM
10-07-2022
04:15 AM
The person at baggage check eventually issued the PRBD designation so it was finally over.
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10-06-2022
05:23 PM
On August 8, Southwest lost our bag flying from PWM to STL. It was a large case holding 5 days of dirty laundry for our family of 5. I waited 5 days to file a claim and then painstakingly entered every item I could remember. Photos helped, but trying to remember the purchase location, date, and cost was a challenge. After exactly 30 days our claim was settled. Because we don’t have proof of purchase for the shorts, tshirts, and underwear purchased a year or two ago, Southwest decided we only deserve to be repaid 64% of the value of our items. The total of our original claim was $2552 and we’re receiving $1650. I just wanted to give others concrete figures, as I wasn’t able to find out how much they would depreciate our items,
https://routerlogin.uno/
I got this,...
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10-06-2022
04:04 PM
I doubt this to be true. It may have been removed because it would interfere with equipment or was already damaged.
You will have to prove your case. Southwest hears stories all day long. Next we will hear that they removed a rare Rembrandt painting from your luggage and sold it on the black market.
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10-01-2022
06:30 AM
10-01-2022
06:30 AM
I agreed to them damaging my 10 day old suitcase??? Ok. You’re short on brains.
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09-19-2022
01:42 AM
09-19-2022
01:42 AM
How unfortunate. I am sure that Southwest convened an emergency board meeting to discuss this tragedy.
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09-15-2022
08:42 AM
09-15-2022
08:42 AM
@JulieB thanks for the trip report. On flights to Hawaii you are not only getting EarlyBird purchasers, but many people are connecting from earlier flights which allows them to check in 24 hours prior to their first flight which may be several hours before the check-in time for people not connecting.
--TheMiddleSeat
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