Southwest Airlines Community

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@floridaguy wrote: I have about $1,200 worth of LUV vouchers so I need to understand how they can be used. Did you get those from a lawsuit?  ... View more

Maybe this is how the new CEO is declaring that "substantially all of the delayed bags have been returned"  That would be a true statement, except for the fact that they are not returned to the proper owner.   we have returned virtually all of the bags we had on hand from the event   (aka) send them somewhere so they would be counted as "returned" and no longer "on hand". ... View more

When you check your bags or check at the gate, identify the child as someone with a disability and one passenger may accompany that child.  There is no cost.   You cannot have a host of travel companions preboard, only one additional person.   If you have paid for upgrades in the past for this reason, request refunds from Southwest and explain that you were attempting to preboard.   You do not have to disclose the disability nor discuss it in any way.  Simply "self identify" and you will be permitted to preboard. ... View more

@floridaguy--no pilot apologies on any on my three flights this year.  In fact, all three flights were only 1/3 full. ... View more

Sorry for your experience, but who in their right mind puts anything of value in a checked bag anymore.  I know you said you didn't want it to be considered as a weapon, but maybe that inconvenience seems a bit more appealing than what you're going through.     Word to the wise, computers, cameras, IPads, Jewelry, etc., should be in your purse, backpack, carry on, or small suitcase carry on....   ... View more

@TheMiddleSeat @Diablito1269 Good point middle seat.  I've made complaints on here and the majority of the time provided data with those issues.  I see no evidence to your complaint, however, Middle Seat, does.   ... View more

To be fair, Apple and MS use forced labor to benefit their bottom line. ... View more

I just can’t take it any more whine… complain… sue…   I just wonder what this users life is really like because he sounds miserable always complaining about something. Always wants to file a lawsuit. Sue southwest sue TSA heck probably wants to sue us for calling him out    could probably hand this person a free ticket to anywhere and something would be wrong about it.  if you hate life that much why not try and change it. Hate flying well drive hate TSA get a private jet hate SW go spirit or frontier    ... View more

To my dear legal scholar,   The judge does not have to agree to a settlement if the plaintiff wants to withdraw the case.  I don't know where you get your information.  I anticipate that the case will be SETTLED and the complaint withdrawn.   Please do some research before responding to posts.  Thank you. ... View more

One of the great marvels of modern travel. ... View more

mco has new software ... View more

You could try sending southwest a DM on Twitter and maybe they can work on your case quicker  ... View more

I lost all interest in reading our post when I saw all CAPS.   Try reposting in a normal font and I will try to read it again. ... View more

I run an extra long ethernet cable between points A and B.  Seems to work well.   ... View more

You bring up an interesting point.  You sit in the middle, and if someone wants the seat, you move to the aisle or window and say go for it!   Interesting.  I guess you can do that because you are choosing any open seat.  It is kinda like preboarding.  You are required to "self declare" as a person in need, but you must do this on each flight.  That says that the declaration expires at some point after you make the declaration.   So, I guess you can "self declare" as a person in need, get your seat, then withdraw your declaration.  Interesting. ... View more

@floridaguy cool rant, not sure how it helps the OP get their refund.  Thanks for your contribution to the conversation.   --TheMiddleSeat ... View more

Air travel has risks, any airline can and has had an occasional meltdown, pick your poison or pick your pleasure. I was impacted, and made adjustments, no worries. If it was life or death I would have booked another carrier, chartered part 135, or flown my own plane. It wasn't, thankfully. Still, Southwest came through rebooking my flights at no charge, extending my companion pass so that I could renew it with points in January, and unexpectedly gave me 50,000 points for my canceled flights. Southwest is not perfect, none of them are, but they're one of the safest airlines, they meet my use case, and they take care of their customers under adversity. I thank Southwest for that and will continue to support them, including two new trips I just booked. Anyone truly not happy with Southwest can book an alternative; but me, I'm staying with them.   PS - I'm neither a shill nor Southwest employee, just a regular customer who's flown millions of miles across the globe with all carriers and by myself. ... View more

This board does not require that you have a flight scheduled in the past 24, 48 or 72 hours to make a contribution.   If you want to sit around and wait for lost luggage, hope it finds you, hope that we have world peace, please do so.  For others, I suggest that the file a claim for lost luggage. ... View more

It's so weird a policy. What's the logic of keeping checked luggage of cancelled flights ? SW is adding to their problems by doing so and the innocent passengers who packed the most necessary stuff in their bags for the trip duration are deprived of the same ! SW should use their planes for just transporting checked bags even once a day to lessen the passengers sufferings. ... View more

@TheMiddleSeat wrote: @LawsuitforSW wrote: Southwest Airlines told Fox Business that its employees sometimes "call on law enforcement officers to assist with crowd control efforts during irregular operations such as this week’s operational challenges." That does not say they asked the passengers to be removed.    --TheMiddleSeat I don't think we know exactly what Southwest requested. There was some effort to get people to come to the landside counters to get rebooked because the airside counters were overwhelmed.    All I know for sure if what I saw in the video which surely wasn't the approach that should be used, whatever was asked of them.     ... View more

I sold my Southwest stock at a loss early this year.   Going forward with the planned dividends this month will just provide additional fodder to Congress. ... View more

There will likely be a slurry of legal activity after this DISASTER. ... View more

It is not really "family boarding".  The process is like this:   When an individual under the age of seven (six and under) is on the flight, you can have UP TO TWO ADULTS board with that individual.   So, for family boarding to activate, you must have an individual under the age of seven.   Since you have two under the age of seven, up to two adults can board per individual under the age of seven. ... View more

Keep in mind that asking for a refund and compensation for damages are not the same.  There is a large question being raised right now if Southwest is going to be liable for damages given the scope of the disaster.   I am not a lawyer, but when you knowingly enter into business with people and you know your system is deficient, you have exposure that because you knew the risks, you should have been more prepared.  The legal community will argue that Southwest should have exercised reasonable caution and had better systems. ... View more

Have you gone to the BWI SW Cargo Bldg. for the bags? The SW attendants were having a party yesterday but, they did manage to pull our bags. Maybe they are back to business today. I would not rely on SW to call you. We never received a call. This should be a good # for SW BWI cargo:  410 981-1410. ... View more

I would ... View more

I had this same issue turned off Wi-Fi, and then VPN and it worked .  Hope this information is helpful.  ... View more