Southwest Airlines Community

@floridaguy wrote: This is not about me, this is about Southwest.   Distractions from the core issue will not be addressed. AKA none, but he has all of solutions to Southwest's problems. I can't even begin to count the number of people who told me not so politely to stay quiet as I had not been impacted. I was impacted, experienced the impact, saw what Southwest was doing, and went through the process of trying to get reimbursed for expenses so I have no problem offering an educated take on the events.    --TheMiddleSeat ... View more

Well, that's one...         ...over the ocean blue... ... View more

I feel like this is Southwest's problem.  They checked the bags, not TSA.  Let Southwest fish it out with TSA.  (good luck with that) ... View more

And, by the way, no one is "stuck" in C boarding group.  These people purchased tickets on Southwest KNOWING FULL WELL THAT THERE ARE NO ASSIGNED SEATS.  Now, they want to rearrange the airline policy and present as a needy family needing an accommodation.   There are plenty of other airlines that give you seating choices where you can all sit together.  To come here and whine to this board about family boarding is absolute nonsense.   No one is "stuck" - you have plenty of choices. ... View more

@floridaguy wrote: If you are cancelling due to your worry that the current situation will carry into April, I would support giving you a full refund.     If you are concerned that an asteroid will crash into the earth on March 1, 2023 ending all life on the planet, I guess you could ask for a refund so that you could have the money for  an enormous party before the fatal day. ... View more

Did you use the link on the web site to file your claim?  If not, do that and disregard what was done earlier since there was no response. ... View more

Your daughter got lucky, she still got to her destination. My mom and I got rebooked when the check-in agents couldn't get customers' bags checked in in a timely manner the morning of my flight (despite getting there 2 hours early). A bunch of people missed their flights and got rebooked. We ended up with a flight that had a connection and Southwest cancelled the second leg to our final destination. Bought tickets out of pocket. And then our flight home was cancelled to...ugh. I would report the lost bag here and also attach receipts for what your daughter spent on clothing. Supposedly, Southwest will reimburse for costs within reason: https://support.southwest.com/email-us/s/. I'm using this to request reimbursements for my costs as well...not sure how long it'll take to get the reimbursements since they're going to get thousands of requests, so we'll see... ... View more

@floridaguy wrote: With Tennessee, the lack of paved roads and addresses inhibits delivery.   A delivery address showing "that there house down yonder by the creek" cannot be used on GPS. Completely inappropriate to say.  Lots of horrible things could be said about Florida too, but that would also be unwise.   --TheMiddleSeat ... View more

I tried booking with Eastern Airlines, but it doesn't seem that their web site is up.     What's going on? ... View more

The new CEO needs to resign. ... View more

I'm not sure any price is a good deal if they can't get flights off the ground.   The SWA disaster will be studied in MBA programs for decades to come. ... View more

You have the right to be heard.  You have the right to disagree, as do the other members of this board.   It is important that everyone have the right to express their views.  Right now, Southwest is under severe criticism for how they have handled everything related to the last ten days.  Other airlines have had a blip, but what has gone on with Southwest is a disaster.   Never have I read a blog board where someone referred to Southwest as "SouthWORST".  That is sad. ... View more

@floridaguy wrote:     You have a limited amount of time to file your dispute, so consider all of your options. For the cards I own, you have 60 days from the date of the statement the charge appeared on. ... View more

Sad.  My guess is that the new CEO will be forced to resign. ... View more

I am currently enjoying a great life in Florida after making a fortune in the financial side of healthcare and owning a car dealership for 20 years.   Yeah', I'm not the brightest bulb in the box.  I only have two Masters', what can you expect? ... View more

We actually went down to BWI and after a long wait in line, received a Lost/Delayed Baggage Receipt. SW states that our luggage will be shipped to our home via FEDEX. I know it might be a PITA, but it might be advantageous to go back to the airport and wait in line at SW's Baggage Service Desk. ... View more

Yeah, they do read them.  The forum is here and they like to see what people are saying.   Not sure where you get this information but yes, they do read this forum. ... View more

See my post “not all SW fault” not summarize, yes new staff technology was due in 2020 and the post Covid financial picture did not allow investment in 2022 but was slated for 2023. Yes SW should not have offered as many holiday routes knowing their staffing was not sufficient to handle an emergency like this.  and finally, I totally believe that if your claim is submitted respectfully noting these non weather related failures on their part that everyone will be reimbursed.  as mad as I am I’m not giving up on this very good airline. It will take time and money for them to figure out this crisis and then right everyone’s claims.  regards,  former type A turned peaceful hippie ... View more

You can no longer rebook online. I just get error messages. My only option would be to start a new reservation. The problems keep changing and getting worse. The only rebook option is going to an airport gate station, apparently. Phone lines are down.   ... View more

You obviously are not in this situation right now. They aren't issuing refunds and the methods you suggest do not work. ... View more

I was booked and rebooked on three flights this weekend from LAX to SJC. An hour's flight, two on Christmas Eve and the last one on Christmas Day. Spent ten hours in the airport until 1 am. All were canceled. I didn't even get a notification that yesterday's rebooked flight was canceled. I had to rely on a flight tracking app to see what was going on. When I went online SW refunded my money. No notice, no nothing. Completely wasted my holiday.  ... View more

@floridaguy wrote: Southwest can fix this issue with 30 minutes of software coding.      Said they guy who apparently is a triple threat - a lawyer, statistics expert and now an IT expert, too.   Wow! ... View more

You’re unbelievable. I have a companion, so I can’t get the online booking to work. Worse, their next flight that is available basically makes my entire trip pointless. This isn’t a 1 day delay, the app says they don’t have a flight till Thursday night with an open seat and that isn’t even assured.  I haven’t had a vacation in a year and not only have they ruined the scheduled vacation I planned for 3 months (can’t cancel it), I lose the days, and worse, they ruined my Christmas, because by the time I get there, the other half of the family will have gone home.  I was on hold for 3 hours and 14 minutes when I heard what sounded like the VOIP server crashing and the call drop.  https://imgurDOTcom/a/UcpxFSE   It’a almost 1am   This is all around incompetence and the CEO should be fired Monday morning.  I was a huge fan of SWA. No more, I will never recommend them again, I will never be loyal to them again.  ... View more

Thanks for your response. Being on hold for 3.5 hours and dosing off because there's total silence while holding that u forget. Well I forgot but at 3:30 am I hear a voice talking and it was SW rep. His flight was cancelled due to shortage of pilots  and the ones they had were stranded in cities that had bad weather. SW should have better communication with their staff at the airport on the really issue especially if to there were clear skies.    I tried to make changes but it gave me an error message saying your flight is in progress u can't make changes.  ... View more

"So it seems the wimpy employees did not want to work this Christmas especially at DIA - the babies said it was to cold. " TOO cold.  It was TOO cold. ... View more

When I fly to a ski destination, I always carry my boots and helmet with me, and stuff pants in the boot bag or backpack. Wearing my ski jacket, obviously.   An airline can lose everything else, but I have enough to ski. ... View more

Can you tell us how to submit a claim for incidentals?  Also by the way if your baggage problem is at the Denver airport please know they are not taking phone calls. You are required to stand in a long line and talk to a staff member at a desk.  There is one person at the desk.  The wait in line is six hours.  And they don’t know what happened to your luggage or when you will get it. They will simply let you file a claim.  ... View more

As you did not provide much information it's hard to provide decent suggestions to you. The airport luggage office may be able to assist faster than trying to call in.    --TheMiddleSeat ... View more